Hannah Dropbox Community Moderator

Hi there, @"TomGConsultingLLC"! Thanks for your post today. While there is no way to create category separations in a folder, off the top of my head, what you could do is create different subfolders to organize your files in them. You can also take a look at our automation options in case that helps you as well. I hope…

Hey @"Здравко", thanks for your patience here. I just sent you an email, so we can investigate this on a deeper level. See you there!

Thanks for the update and screenshots, @"MsDClark". Can you try these steps for an advanced reinstall of the Dropbox app to see if they help?

Would you mind clarifying what you mean by "unrecoverable", @"z1717"? I mean, it will definitely be hard to break them up in batches and download a few at a time, but have you had issues downloading them that way?

Hi there, @"Grahame31", thanks for taking the time to post to the Dropbox Community. I completely understand where you're coming from here, so let's see how we can help! Firstly, I want to look into your syncing issue; if you're adding files using your desktop, but they're not syncing to your account online and other…

Hey @"jjwithers", would you mind following these steps to see how much referral space you've earned? That should clear things up.

Hey @"z1717", thanks for joining our Community. To cut to the chase, other than downloading your backed up files from the backups page online, there's no way to recover them through Dropbox. I understand it's not an ideal situation to have to download large/many files through that process, so rest assured that I've passed…

Hi there, @"markaudacity", thanks for bringing this to our attention. Your last note makes me think that this might not be 100% Dropbox related, but let's see what we can find. Can you please follow these steps to make sure the correct setting is enabled? * Click the Apple logo in the top left corner of your screen. *…

Hey @"SteveSalmonFBIS", thanks for your post. Hopefully Mark or another user will get back to you on that one, as there's no official Dropbox way to do this. I'll leave the thread open for anyone who wants to share their experience and suggestions. Cheers!

I see, thanks for checking, @"paparubino". In that case, I'd suggest reaching out to our support team directly. You can do so from this page, but you'll need to open the link from a private browsing window, and submit your request without logging in to your Dropbox account. Once you have your ticket number, please post it…

Hi there, @"paparubino", thanks for your post. Basic accounts are free indeed, so let's see what we can find out about this. Was this charge a credit card one? If so, go to this page to look up the payment to see if the email address of the paid account is the same as the one your free account is using. Let me know what…

Hey @"jmcken", I hope it's okay for me to jump in here. We appreciate the screenshots and the details! Can you let us know what the location of your Dropbox folder is, as it appears in the "sync" tab in your Dropbox app preferences? Also, when this behavior changed (around Sept 26), do you remember the app prompting you to…

Hey @"rsh", thanks for reaching out to our Community! Strange case here, but let's see what we can find. Can you clarify the following? I created an account (using the same email address) on a third (windows) computer Did you actually create a new Dropbox account and sign in to that on the third computer? Or did you just…

Hey @"Dweb", thanks for your post! When it comes to our shared links, there is actually no way to stop someone from using the "copy to Dropbox" option. Depending on your plan, you might have the option to disable the "download" button, but you mentioned that you want them to download the files and that won't stop them from…

Thanks for letting us know about this, @"George C.34". Can you clarify if you're getting this error when opening Office files from your local storage (file explorer) through the Office apps or through the "Office for the web" integration on the Dropbox site? You mentioned in the info you provided that you don't have the…

Always happy to hear good news, @"rosakis"! Thanks for keeping us in the loop and for sharing your update and what fixed it for you. If you need anything else, don't hesitate to let us know. Have a great day!

I see and thanks for the update, @"Marino_2026". Unfortunately, since the manufacturers of this app built the integration themselves and it's not an official Dropbox one, there's not much more info we can provide on our end. Perhaps you can push back and ask them to make sure their integration works correctly, but other…

Welcome to the Dropbox Community, @"Marino_2026"! Since this is a third party app and not an official integration we can support, I'm afraid there's not much we can suggest other than what you've already tried. Have you reached out to the third party app's manufacturers for further assistance? I will, of course, leave the…

Thanks for your feedback here, @"juanvarela69". I've passed it along to our team and if you need anything else, let us know. Have a great day!

Hey @"Nimaaaa", thanks for your contribution to the discussion. Are you missing this option for every file in your account or for specific ones? Is the desktop app working and syncing on your computer? What do you see when you hover over your Dropbox icon with your mouse?

Thanks, @"Michar", I just emailed you and I'll see you there!

Hi there @"abhi_0743", thanks for posting to our Community today. Let's see how we can find the most efficient way for you to reconnect to your Dropbox folder. First, just to have a clear understanding of the situation, can you send me a screenshot of what the Dropbox desktop app asked you when you signed back in to your…

Thanks for the update, @"MN_"! If you joined a trial team, once the trial ends and the team renews to a paid subscription, you will get a prorated refund on your Plus plan automatically. I hope this helps!

Thanks for those screenshots, @"vanzeller". Can you check something, please? If you open "System Settings", go to "Privacy & Security", then "Extensions" and open "Finder Extensions", is the "Dropbox" option checked?

Hi from me as well, @"MN_"! If you don't have an option to cancel your Plus plan in your billing page, is it possible that you're on a Dropbox team plan trial with this account? If that's the case, you'll first need to cancel that trial and then follow Dell's steps to cancel your Plus plan. If this is not the case, I'd…

Hey @"gfnov", thanks for keeping us in the loop about your issue! I'm glad to see that you managed to resolve it. If you need help with anything else, don't hesitate to let us know. Have a great day!

Hey @"Martina D.1", thanks for reaching out to our Community. You should be able to contact our support team from your Dropbox Plus account through this page. If you're still having trouble doing so, please send me a screenshot of the options you see, so I can have a visual as well. And, of course, I'd be happy to assist…

Thanks for the update and the screenshots, @"eas9898". If you save the file from Dropbox to your device, can you open it from there? How about other password protected files? Do all of them give you this error?

Hey everyone, this idea has been closed due to inactivity. We appreciate your suggestion, and if you have another idea to share, please do!

Hey @"MattEU", sorry to hear that, but thanks for bringing it to our attention. Can you please hover over the Dropbox icon in your menu bar and let us know exactly what you see there? Thanks in advance!