Hannah Dropbox Community Moderator

Hi there, @Netbag, thanks for the update here. Have you searched for that folder on your computer? Can you actually locate it? Also, if you do choose the option to "move the file out of Dropbox", does it get deleted? Please test that out and let us know what you find.

Thanks for the reply here, @rrobinson! I'm happy to see that you found something that solved this issue for you and also I appreciate your feedback. Noted Thanks again for sharing!

Hey @Samir B.4, thanks for taking the time to post to our Community. I moved your comment to a thread about the same issue you're having, so you can get updates on it. As previously stated here, the team is aware of the issue and working on it at the moment, but in the meantime, can you try the steps @JRP M. shared above,…

This discussion was created from comments split from: Beta Build 262.3.3056.

Hi again, @lpvmc. You can basically describe your issue to our team with as much detail as possible and you can also provide them with the link to your thread here, so they can see more about it.

Thanks for the update on this, @JRP M. and thanks for letting us know what solved it for you! Can anyone else confirm that the steps above helped them as well? Please let us know!

Hey @olihochberg_123, thanks for letting us know about this. I moved your post to this relevant thread and sent you an email to investigate your issue further internally. See you there!

You can reply on this thread at any time, @AnuradhhaBShah! I, or one of my colleagues will be here to happily help you out!

Hey @NJSS1975, thanks for the nudge here. I located your ticket, which is indeed with our specialists, so you'll be getting a reply really soon. For anyone else having this issue, I wanted to let you know that the team is aware of it and are currently working on a solution. In the meantime, can you try adding a test file…

I think your sentence got cut off a bit, @AnuradhhaBShah, would you mind sending it again?

Thanks for the update, @Chr1sH. We appreciate your feedback here and I wanted to let you know that I've passed it along to our team. Let us know if you need anything else.

Just checking in to see if you still need help with this, @DevaRiver1. Let us know!

Hey @clementineballoon, let us know if you still need help with this!

Hey @AnuradhhaBShah, thanks for posting to the Dropbox Community! This is something that's basically up to you and how and if you want to share the same files between these two teams. Since they're completely separate, I would personally use a second team account, under a different email address, if that's something that…

Sure thing, Carl! If you need anything else, just give me a shout. Have a great day!

Sorry to hear that, @onewil. Have you checked my previous reply? There's a hyperlink to another similar thread with a solution and some other troubleshooting steps. Can you try them and let me know if they help?

I'm very sorry to see that you're having this issue, @Tribe. While we do appreciate your feedback here, it does sound like an actual issue rather than expected behavior, so let's see what we can find. Can you send me a screenshot of the setting for this feature from your Dropbox app preferences? You can see the steps to…

Hey everyone! If you're still having this issue, I wanted to touch base and let you know that the team is in fact aware of it and they're currently working on a solution. We'll update this thread once we have more info for you. Thanks for your patience in this.

Hey @WilsonLR, did you get a chance to check Jay's question above? Let us know if you still need help!

I see, thanks for the update, @KaelFish. At this point, since you have access to the affected device, I'd suggest reaching out to our support team for further assistance. You'll need to contact them from the affected user's account/email address and with the help of their account info, our support team will be able to…

No worries, Carl! Indeed, the app should recognize photos that have already been uploaded and won't re-upload or duplicate them. Can you try and see if the photos that the app missed do get uploaded, or don't get uploaded at all?

Hi there @PorkPieHat, thanks for your post. I'm happy to see that you managed to sign in and I really appreciate that you posted the details on what you did and what fixed it for you, with Mark's help of course. If you need anything else or have other issues, please let us know!

Sorry to see that you're having this issue, @Rachel L.. Can you first make sure that the files in the folder in question are available offline and then try to move the folder outside of your Dropbox folder (say, to your desktop) and back in? Let me know if it helps.

Hey @asbrown72, sorry to hear that. Just to make sure we've covered everything, can you confirm you've followed all the steps provided on this thread about the same issue? Keep me posted!

Hi from me as well, @KaelFish, and happy Monday! Would you mind sending us a screenshot of the screen the user gets stuck on? Also, it might be wise for them to comment on this thread from their account as well, in case we need to reach out to them for further investigation over email. We'd need to contact the email…

Thanks for the update here, @Kelski! We're glad to hear that you managed to resolve this. If you need anything else, don't hesitate to let us know. Have a great week ahead!

Hey @Carl_Bloke, thanks for posting to the Dropbox Community today! We really appreciate your feedback on this. Can you please clarify what you mean by the following? photos that are old in my gallery but haven’t been transferred to my Dropbox cloud Did you previously enable Camera Uploads, but some of your photos didn't…

Thanks for the update, Thomas. If you can see them in your events page, I would suggest upgrading your account, as also suggested in this article, and then reach out to our support team, so they can assist you with restoring the files. Let me know once you do this and have your ticket number!

Hey @Thomas I.2, thanks for posting to our Community. I'm sorry to hear that your files were deleted. Firstly, I wanted to let you know that I merged your comment to this thread, since it's about the same issue, I hope that's okay. Now, about your files, can you take a look and let me know if you can still see them in your…

This discussion was created from comments split from: How to contact Dropbox Support.