Hannah Dropbox Community Moderator

Hi from me as well, @amcoffice! I'm glad to hear that you managed to update your Dropbox app and that your issue is resolved. If you need anything else, please don't hesitate to reach out again. Have a great weekend! 🌼

No worries, Jasmine, I'll try to explain and if you have any questions, feel free to let me know! So, there's a Dropbox feature called "backup", which allows you to back up system folders on your computer, like the Desktop, Documents and Downloads folders, or external hard drives to your Dropbox account. If your account…

Skulle du kunna förklara vad du menar gällande OneDrive, @loffe? Om du vill skicka en skärmdump till oss men inte kan bifoga den i ditt svar, kan du prova att kopiera och klistra in den i svarsfältet, eller ladda upp den till ditt Dropbox-konto och sedan kopiera Dropbox-länken till svarsfältet. — — Would you mind…

Hi there, @Jasmine2023, thanks for reaching out to us! Is it possible that you have shared folders or backup files taking up your space? What do your account settings show regarding your usage? Let me know what you find.

Thanks for getting back to me, Michael! Dropbox doesn't really have the ability to trigger something like this. Just to make sure we're on the same page, did this happen on just your browser or on locally installed apps as well? Because you did mention the Dropbox desktop app; was that automatically logged out too?

Hey @Michael M.198, thanks for reaching out to the Dropbox Community. This sounds more like a Google issue rather than a Dropbox one; have you investigated this with Google? Is it possible that using a VPN had something to do with this? And are you back into your Dropbox account after this? Let me know!

Hi from me as well, @1Leviathan. I think that moving the images to your team account would be a good workaround for what you're trying to do. Let me know if you have any more questions!

Thanks for the update and the screenshots here, @el156. I just sent you an email, so we can take a closer look into this privately. I'll see you there!

Hey @el156, thanks for bringing this to our attention. I moved your post to a thread of its own, to avoid any confusion or mix-up with the other thread. Would you mind sending us a screenshot of what this looks like on your end? Have you tried uninstalling the Dropbox app, restarting your computer and then reinstalling it,…

Hey @Michele_B and @Fabio L., the version above (271) is a stable one, which you can tell by the ###.4.#### there in the middle. The beta versions will look like ###.3.#####. The team is aware of the newer versions missing from the client builds page, though, and are currently investigating. Thanks for taking the time to…

I see, thanks for the update, Steve. I just emailed you as well.

Hey @cloudres, thanks for posting your question! If you do decide to install the Dropbox app on your Mac and are having compatibility issues or any other kinds of issues, please let us know. And of course, I will leave the thread open so that other users can comment on their experience with this. Let me know if you need…

Hi there, @Mythor, thanks for bringing this to our attention. Just to make sure we're on the same page, can you please describe the process you're following? Are you downloading files from other websites and then trying to move them to a folder in your Dropbox folder when this error appears? Are you having trouble moving…

Hey @steve_straus, just to make sure we got everything right, if you uninstall the Dropbox app, restart your computer and then reinstall it, does the banner in the preferences go away? If you and you @tjmullinax that are both on Macs follow these steps here, do they help? As for you @Mastermaker, I just sent you an email,…

Hej från mig, @loffe! Jag ser att du precis lade upp ett transaktions-ID för en Dropbox-betalning; gäller det betalningen du nämnde tidigare? Tidigare i tråden nämnde du att det bara står ”uppdaterar”. Eftersom jag förstår att det gäller Dropbox-appen: kan du hålla muspekaren över Dropbox-ikonen i aktivitetsfältet och ta…

Hi there, @Ramon E.1, sorry to hear that you're having this issue as well. Could you please hover over the Dropbox icon in your taskbar and let me know the sync status and version of your Dropbox app? Also, what is your Windows version? Do you have any antivirus/security programs installed?

Hi there, @Winterbay, thanks for taking the time to post today. We really appreciate your feedback about the updates to the age requirements when using Dropbox. I've passed your comments along to our team and if you have any other questions, please let us know. Thanks.

Hey @posherov and @Danny514, thanks for your questions here! To view the current pricing of the add-on for your region, you can check your billing page when purchasing the add-on. You can do that here if you have an individual plan and here if you have a team plan. As for your question, Danny, would you mind specifying…

Sorry to hear about this issue, @Mastermaker. Apart from what Mark asked above, can you also let me know which version of the Dropbox app you're using and what the sync status is? You can see the sync status by hovering over the small Dropbox icon in your taskbar. Keep me posted and we'll go from there.

Hey @mmoller, happy Monday! I appreciate the update here and I'm glad to see that you went to our support team with this. I understand it's still being looked into from what I can see in our records. Issues like this can be frustrating, so I totally understand where you're coming from. However, since the issue is with our…

Thanks for bringing this to our attention, @whydavewhy. If you're on the free Basic plan, your support options might be a bit limited, but we'll happily assist you here on the Community! Since you're only having this issue on Safari and not on other browsers, there are a few things you can try. Can you please check out the…

Hi there, @Ts_ka, thanks for your reply! To see if your files synced successfully on the Dropbox desktop app, you'll need to click on your Dropbox icon first. It will show you the sync status of the app in general, but it will also show you the sync status of individual files in your Dropbox folder, your recent syncing…

Thanks for updating the thread about the issue and what resolved it, @jperkins. I'm glad to see that this user is no longer getting the permissions error on their desktop app. If they or you come across any other issues, please don't hesitate to let us know. Have a great weekend!

Sorry to see that you're having this issue, @PESMMegan. Can you try this from a different browser or an incognito window and let me know if it helps? Have you also restarted your computer ever since this started happening? And are you only having this issue with Excel files? How about other Office files or other files in…

Thanks for the update, @vitiello, I'm really happy to see that your issue was resolved! If you need anything else, don't hesitate to let us know. Have a great weekend!

Thanks for the additional info, @ColbyN. If you just double-click the files, do they get downloaded and open or does nothing happen when you do that too?

Happy Friday, Benjamin! About your 3rd question, what I can say is that you can create an idea for any suggestion or feature you want, but we can't really know if these features can actually be implemented on File Provider. About your other two questions, could you please give me some examples? Preferably with screenshots…

Hi again, Benjamin! There's no list like the one you described, as there's no such feature available on the Dropbox desktop app. And there's no setting to prevent online-only files from being downloaded by third-party apps at the moment either. You can, of course, follow Jay's suggestion and post a feature request about…

Happy to help, Maureen! If you come across any issues with the process, let us know and we'll be happy to investigate and help you out. Cheers!

Thanks for the update, @robson2, and sorry to see that the fix didn't last for you. Could you search for specific file names that can be found in your Dropbox folder, and confirm whether there's a difference when it comes to "online only" or "available offline" files? In the meantime, try uninstalling the Dropbox app,…