Hannah Dropbox Community Moderator

Hey @ConfusedTurtle, thanks for bringing this to our attention. I moved your post under an older thread about the same issue, just to keep everything together, so let's see what we can find out. First, I'd like you to check the sync status and version of the Dropbox desktop app on your computer. To see that, you'll need to…

Happy to hear that, @enaf_pcat! If the issue comes back, don't hesitate to let us know. Thanks!

Just checking in here, @bazzalino. Let us know if you still need help!

Hi there, @MENSDLF, thanks for letting us know about this. I just emailed you about this, so please get back to me when you have a chance. Thanks!

Sorry to hear about this situation, @KateGoldbergHelp. Even if you don't have access to the account in question, you can still cancel the subscription. To do so, you'll need to contact our support team, who, with your help, will be able to gather the appropriate info and assist you with the cancellation. You'll need to…

Hey @gareth71, thanks for the reply. The article Walter linked in his reply also included the advanced reinstall steps for Mac computers are well. You should be able to switch to them by clicking the "Mac" option as shown below: If those steps don't help, can you please send me a screenshot of the error message, so we can…

Hoping you've resolved this, @AccountUpgrade123! If you still need help, let us know.

Hey @leewerner, sorry to see you're having an issue with this. I just moved your post to a thread of a user that had the same issue, which they were able to resolve. Can you take a look at the info shared above, to see if it helps? Thanks!

Thanks for bringing this to our attention, @jakher1927_. If I understand correctly, the installer for the Dropbox desktop app is not showing up on your computer. Does it actually get downloaded? Have you tried downloading it using a different browser? Try this link from a different browser and let me know if it works.…

That's perfect, thanks for the confirmation, @jsolomonster! And everybody, if you need anything else or if the issue returns, please let us know. Thanks!

Hey everyone, thanks for taking the time to report this. If you're still facing this issue, can you check if you can create or upload files through other browsers? @leandrosilva mentioned that it's already working for them, so please let us know if it's now working for you too!

Hi there, @idlecompass! Just checking in to see if you still need help. Let us know!

Just checking in here, @littletonc, to see if you managed to resolve this or if you're still having issues. Let me know!

Thanks for bringing this to our attention, @MMM206. Can you please follow these steps, to check how large the files/folders you're trying to move into the Family Room folder are? If you create a new test folder and move that in the Family Room, are you getting the same error? And are you having any trouble creating folders…

Hey @Nedkelski, thanks for your reply here. I just wanted to clarify that even if you had signed in to the desktop app with account A, then signed out and signed back in to account B, account A wouldn't get disabled or deleted. In your initial post you mentioned: For the last few days, when I open the Chrome festival…

Thanks for the nudge here, @rossis. Once there's an update from the team, there will be an update on the relevant idea, so keep an eye out for that.

Hey @brendahiattbarber, sorry to hear that. Do you not have the "make available offline" option when you right/control-click a file or folder within the Dropbox folder in your Finder? How about other Dropbox options there? Are they missing too? Can you send us a screenshot of your options if that's the case?

Sorry to see that you're having this issue, @SFEJ. There's no specific reason or incompatibility that's causing this, that's why we look at each case separately. I do want to gather some more info about your specific case, so can you please tell me the exact status of the Dropbox app on your computer? You can see that by…

Did you manage to resolve this, @oihdfijdiajd? Let us know if you still need help!

We haven't seen any other reports about this, @Rachel L.. Do let us know if you come across any such issues, though, and we'd happily look into it.

Thanks for circling back to provide this info, @grndvl1. I you come across any other issues, please let us know.

Thanks for the update here, @SpikyClip. Have you tried reaching out to our support team about this yet? I think at this point, they'd be able to investigate this further for you.

Hi there, @mattslocum, just circling back here to see if you're still facing this issue. Let us know!

That's great to hear, @Draco696969, thanks for the update! If you come across any other issues, don't hesitate to let us know!

Thanks for trying, @SErc. I just sent you an email, so we can take a closer look into this and see what can be done. See you there!

Thanks for reaching out to us, @bazzalino. Did this happen after you signed out and then back in to the Dropbox app? When you signed back in, did you actually sign in with the same account info as before? Also, when you say that you want to get rid of it, can you clarify what exactly? Are you trying to remove the Dropbox…

Hey @Eas, thanks for posting to the Dropbox Community! Since the original thread you posted in was a bit old, I moved your comment to a thread of its own. Regarding your issue, just to make sure we have the correct settings, can you make sure the feature in question is enabled on your iPad? You can follow the steps here,…

Hey @wendt1998, did you manage to resolve this? Let us know if you still need help!

Was this resolved for you @Pueblo_Escobar, or do you still need help? Let us know!

Is that the same on any browser, @philliplockwood?