Hannah Dropbox Community Moderator

Thanks for keeping us updated, @"admin123"! I'm glad to see that this has been resolved. If you need anything else, don't hesitate to let us know.

Thanks for the additional info, @"JpRich", and happy Monday! To investigate this further, I've just sent you an email, so please get back to me when you get a chance. Thanks!

Welcome to our Community, @"RobC-BB"! At the moment, you can only get instant notifications of files added, edited, etc., when using the Dropbox desktop app. When it comes to email notifications, those do only come in the form of the weekly update, like you mentioned. We really appreciate your feedback on this, though, and…

Happy to hear that, @"tbradslight"! If you need anything else, don't hesitate to let us know. Have a great day!

Hi from me as well, @"tbradslight". Just to confirm, are you using the most recent version of Chrome? If not, please make sure to update it and let me know if it helps. I'd also definitely try Walter's suggestion of using a different browser like Firefox or Edge, if I were you, just to see if it's actually a browser issue…

Hi there, @"Calion", thanks for your post and sorry to hear about this. Can you send me a screenshot of one of those notifications? Just make sure to hide any personal info before uploading the screenshot. Also, please send a screenshot of your space usage, as shown here. Thanks in advance.

Sorry to see that you're having this issue, @"Laksshya". Let's see what we can find out. As a first step, can you please go to the "sync" tab of your Dropbox preferences to confirm the correct location of your Dropbox folder? Also, if you have any third-party cloud apps (e.g., Google Drive, OneDrive), please close them to…

Thanks for the additional info, Ioana. I completely understand your concern about your files, but we'll try our best to figure this out. Can you let me know if you remember if something happened before this started happening this morning? For example, was there some kind of update on the Dropbox app or on your OS? Also,…

Hi @"IoanaH", thanks for joining the Dropbox Community! Let's see what we can find out about this. Can you please hover over the Dropbox icon in your system tray with your mouse and let me know what the sync status and version of the Dropbox app is? Also, can you clarify the following? the folder from my partition just…

Hey @"blackmountainvacayLollypop5455", welcome to our Community! While there's no way to automatically export all your files to a third-party service, if you're using our desktop app, things should be easy enough. The Dropbox desktop app syncs your files to your computer, in a folder named "Dropbox". As long as your files…

Thanks for the update here, @"cloudstoragelover". In that case, my assumption was actually wrong! I did hyperlink a couple of articles with info on the File Provider version of Dropbox and the location of the Dropbox folder in my previous reply; can you take a look and let me know if you still have questions? But since…

Hi from me as well, @"erice103". We'd really appreciate a screenshot of the error, so we can have a visual of the issue. Thanks in advance!

Hi there, @"cloudstoragelover", thanks for your post today. It sounds like your Dropbox app might have been updated to the Dropbox for macOS on File Provider version. You can confirm this under "Dropbox folder updates" in the "Sync" tab of your Dropbox preferences. Your Dropbox folder should now be under "Locations"…

Hey @"JKangas", thanks for your comment here. When an account is inactive for more than 12 months, it will indeed get deleted. However, that goes for the entire account, not specific files. You mentioned that almost all your files are gone, does that mean you can access some of them? If that's the case, inactivity wouldn't…

Thanks for that, Jim. Can you also send me a screenshot of the search results you see before you click and get the error message above?

Hey @"marleneswetland", thanks for reaching out to our Community. When you say that you want to quit Dropbox, are you referring to cancelling your subscription? If so, can you let me know what kind of issue you're having, so I can assist you better? Otherwise, you can contact our support team directly, by filling out this…

Thanks for keeping us updated, @"roddrops"! If you have an issue again, just give us a shout. Cheers!

I'm not sure yet, to be honest, @"sinbin". However, if the steps I gave you don't help, we'll take a deeper look to see what we can find. Let me know when you're ready!

Thanks for the update here, @"sinbin", this is definitely strange behavior. Have you tried uninstalling the app, restarting your PC and then reinstalling it?

Welcome to our Community, @"amgleft", and thanks for bringing this to our attention. Can you please try these steps here and perform an advanced reinstall of the Dropbox app, to see if that helps? Keep me posted.

Hi from me as well, @"mgaal". If you previously had HelloFax, you should have a Dropbox Fax account. Can you try the site I hyperlinked and let me know if you can access the account as a first step?

Sorry to hear that you're having this issue again, @"JimMcCar". Can you try the steps you mentioned that were shared with you here and let us know if they help?

No worries, Leo! Whenever you're ready, just let us know!

Hi there, @"Anna K.10", thanks for posting your question to our Community! I believe you'll find all the info you're looking for in this article from our Help Center. If you need any clarifications, though, let me know. Cheers!

Sorry to hear about this, @"roddrops". Can you give us some info on your setup, like, which macOS version you're using and which Dropbox app version? You can see the latter, along with the app's sync status, when hovering over the Dropbox icon in your menu bar.

Hey @"jmbee", thanks for bringing this to our attention. These look like some kind of temporary files, but let's see what we can find out. Can you please clarify what you mean by the following? moved the location of my folders in Finder under only the Dropbox tab Do you mean that the location of your Dropbox folder…

Hey @"bgeorgen", thanks for posting again. I moved your new post under the one from yesterday, to keep everything in one place. Now, let's get to it. Are you only having this issue on the mobile app? How about the website? Are you able to sign in as normal there? Also, can you confirm that you're using the correct Gmail…

I'm afraid that's the same ticket number that you previously gave us, @"mcresswell"; would you mind checking again? If you could also reply to my previous questions, it would really help a lot. Thanks!

Let's see, so you mentioned that you performed the steps to replace the subfolders in your local Dropbox folder on your PC, right? The Dropbox folder is just a normal folder on your computer, just with syncing abilities. That means that any actions you take, like the steps you mentioned, are controlled by your OS, not by…

Hi from me as well, @"mcresswell". I took a look at your ticket and from what I could see, it's about a desktop app issue, unrelated to your request here. Do you have a ticket with our team about your cancellation request? If not, can you give me a bit more info about your plan, so I can perhaps guide you better? What kind…