Hannah Dropbox Community Moderator

Thanks for trying that, Merill, we'll be looking into this and I will update you as soon as possible. In the meantime, Kelly, have you tried any of the troubleshooting steps Merill and I have mentioned in the thread?

Thank you to both of you for your updates. You might want to give our advanced reinstall a try next, to see if it helps. Let me know how it goes.

Hi there @Merill and @Kelly Mc, thanks for bringing this to our attention. Let's see what we can find out about this. Can you let us know which version of the Dropbox app this is happening with? You can see that by hovering over the Dropbox icon in your system tray. This should also show you the sync status of the app, so…

Thanks for keeping us updated, @Peacekatz! I'm glad to see that you were able to resolve this issue with Megan's help. If there's anything else that you need, don't hesitate to let us know. Have a great weekend! 🌞

Thanks for your feedback here, @I_Do_not_Know, I've passed your comments along to our team. I'm glad we were able to resolve this, in any case, and if you need anything else, don't hesitate to let us know!

Sorry to see that you're having a difficult time with this, @I_Do_not_Know. Let's see what we can find, though, because I just tested it on my own device and it worked fine for me. At the moment, I see that there are actually two ways to export a file from the iOS app. You can tap on the "…" (ellipsis) button on a file and…

Thanks for the update here! I see that you were able to contact our support team and have successfully opened a ticket. I can also see that the ticket has an update from our team, so I'm glad we were able to get things started with your request. If you need anything else, don't hesitate to let us know!

Hi there @tanimichelle, thanks for your comment here. I feel like if the file does play as normal with sound everywhere but locally on your iPhone, it's most likely not a Dropbox issue, but let's see what we can find. Since the file was recently downloaded, it might have to do with your iCloud Photo settings, since iCloud…

Thanks for bringing this to our attention, @Martian, and sorry to see that you're having this issue. Other than giving the Dropbox app full disk access, can you let me know what else you tried from that Help Center article you linked in your post? Also, if you hover over the Dropbox icon in your menu bar on that specific…

Hey @YokStar1_, welcome to our Community. I'm sorry to see that you're having an issue with this. If you're currently logged in to a Professional account, you indeed should be able to contact our support team from this page. If you're seeing that same thing, can you try it from a different browser or even better from a…

If you search for the folder through the search bar within your Dropbox folder, do you get any results, Jay?

Hey @BarryHWhite, did you manage to resolve this? Let us know if you still need help!

Could it be used on a second Dropbox account then, @Chaz54? Can you open a different browser or a private browsing window and try to log in to the Dropbox website with it? If you click on the "forgot password" option and an email to reset your password does come to that address, it means it's being used by another Dropbox…

Hi there, @bjvd, thanks for your reply! That indeed looks like the correct location for your Dropbox folder. You can also find the location of your Dropbox folder from the "Sync" tab in the Dropbox desktop app preferences. I hope this helps!

Thanks for the update here, @Dr_B! About the email notifications, there is a way to turn them on if you want. You'll need to click on your profile pic at the top right corner of the page, then on "Account & Privacy Settings" and then on "Notification preferences" on the right. You should be able to check or uncheck the…

Thanks for your post, @Jay_Rayner, and sorry to see that you're having this issue. Can you please hover over the Dropbox icon in your system tray and let me know the sync status and version of the Dropbox app? Is this happening with just this one folder? Are other files in your Dropbox folder syncing as normal? I'm…

Hi from me as well, @Marcbeth. Did you check your events page to see if you can find out what happened to the files? What do you see when you go to that page?

Thanks for bringing this to our attention, @burn0u7, and for sharing your experience. I moved your post to a thread of its own, since it seems like a unique issue. Regarding your issue, there is in fact a log of all the actions that are taken on a Dropbox account, which is the events page. There's no direct place to find…

Thanks for your post, @Kmcnam! Have you checked your backups page here? You should be able to see your backed up drive and the status of the backup there, and of course see the names of the files that are being backed up. Let me know if everything looks good or not!

Hi from me as well, @peter0317. Does this only happen with image files? And just to confirm, when you have the image open and you're viewing it, if you simply tap on your screen once, does this info remain on the screen? Have you uninstalled the app and reinstalled it to see if it helps?

Thanks for your reports, everyone. We're currently looking into this, but in the meantime, can you try to uninstall the Dropbox app, restart your computers and then reinstall it from this link to see if it helps?

Hey @ir0nman, thanks for posting to our Community! I merged your post with another one, since they're about the same thing, I hope that's okay. Indeed, shared folders take up space in each member's account, so the other members would need enough space in their own accounts as well. If they simply need to view or download…

Hey @LEEDAERI, thanks for taking the time to post on our Community. To get to the point, Dropbox payments are in most cases non-refundable. However, I would suggest reaching out to our support team, so they can investigate your specific case internally. Let me know if you have any issues or if you need anything else!

Hey @JMEH, thanks for reaching out to the Dropbox Community today. It sounds like you're having this issue. Have you reached out to our support team about this? They'll be able to investigate and assist you further. Let me know if you have any issues or need anything else!

The advanced reinstall would be the next step at this point, @datanz. Can you please try and let us know what happens?

Hi from me as well, @zevrix. Thanks for your update and feedback about the Community issue, I've passed it along to our team. As for your issue, are you perhaps using the File Provider version of the Dropbox app? Is this the behavior you're seeing?

I see, thanks for checking, Hannah. I just sent you an email, so we can look into it in private. See you there!

Sorry to hear about your file missing, @HannahChiayi. Can you see the file in your deleted files page? And if you go to your events page, do you see any deletion events containing that file? Let me know what you find.

I'm happy to hear that, Simon! Thanks for letting us know as well. If you come across any issues in the future, we'll be here to help. Have a great day!

Thanks for reaching out to us and sorry to see that you're having this issue, @xinwang. I just sent you an email, so we can investigate this internally. See you there!