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Dropbox folder on the Windows navigation pane does nothing when clicked on

Merill

After a Windows update yesterday the Dropbox icon on the left sidebar in File Explorer has lost its drop-down menu and is no longer navigable. Clicking on it does nothing, either. It's now much more difficult to access my Dropbox files, I have to go to my User folder, from there to my Dropbox folder and so on. This seriously hampers my workflow.

I have restarted my computer multiple times, have uninstalled and reinstalled Dropbox. No use, the sidebar icon still does nothing. This is on Windows 11. Please help!

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Kelly Mc

so we arent alone. Every computer we have it connected to is the same. Paying $14K a year and this happens. Dropbox, it needs to be fixed pronto.

Hannah

Hi there @Merill and @Kelly Mc, thanks for bringing this to our attention.

Let's see what we can find out about this.

Can you let us know which version of the Dropbox app this is happening with?

You can see that by hovering over the Dropbox icon in your system tray. This should also show you the sync status of the app, so please send that along as well.

This Windows update, did it only affect the Dropbox folder in the navigation pane or other folders on your hard drive as well?

Are you having any issues opening your files once you get to them?

Let me know and we'll go from there.

Merill

The Dropbox version is 256.4.3790

It's syncing now, because I uninstalled and reinstalled it. I haven't seen any other folders on my computer affected. No issues with opening files.

Kelly Mc

i am also version 256.4.3790. i have re-sycned all of my folders and reduced what i have to download but its still happening.

You think Its the microsoft update again? They need to take their updates and.. well you get the gist.

Viewing folders on dropbox in file explorer is near impossible because it comes with a security warning.

I will uninstall the update and see if it changes anything.

Thank you.

Hannah

Thank you to both of you for your updates.

You might want to give our advanced reinstall a try next, to see if it helps.

Let me know how it goes.

Merill

Well, I did the advanced reinstall. I have to say that after uninstalling and restarting the computer I didn't find any of those folders one needs to delete, they were all gone already. And after reinstalling Dropbox there's no change - the sidebar icon is still completely unresponsive.

Hannah

Thanks for trying that, Merill, we'll be looking into this and I will update you as soon as possible.

In the meantime, Kelly, have you tried any of the troubleshooting steps Merill and I have mentioned in the thread?

caliginous

I am having this problem too! I have version 256.4.3790, and the Dropbox icon in Windows Explorer is completely unresponsive.

caliginous

Just to add: I am running Windows 11 Home, and I am very reluctant to do the advanced reinstall, since reinstalling Dropbox has historically caused sync issues for me—and since it didn't work for Merill!

Megan

Hello all!

Please keep in mind that our team is aware of this issue, and looking into this. However it's likely caused by Microsoft's KB5094126, and reverting to the previous version should fix it.

Can you give it a go, and then update us on the results? Thanks!

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