Hannah Dropbox Community Moderator

Hey @Kyrell_, sorry to hear about your files. I just sent you an email, so we can investigate your specific case internally. Just get back to me when you have a chance. Thanks!

Thanks for bringing this to our attention, @Kjacobs01. Are you having this issue on the Dropbox website, the mobile app or the desktop app? If this issue is on the website, does it persist when using a different browser or a private browsing window? And would you mind sending me a screenshot of what you see when you try to…

Hi there, @Weatherguy, thanks for joining our Community! Indeed, when it comes to shared folders, the files uploaded take up space in each member's account. That means that if you don't have enough free space in your account, you won't be able to upload more files. A workaround for this is to ask the owner of the folder to…

Hey @DropDown, thanks for your post! This looks like it's more on the Android side rather than the Dropbox side of things. Have you tried plugging your phone in to a computer, to see if you can locate the video file that way? If you can't, I'd definitely advise that you search online to try and find more info on where the…

That's perfect, I'm happy to help, Malin! If you ever need anything else, don't hesitate to let us know. Have a great day!

I believe that would mean any files added to the Dropbox folder after everything is set up, the existing files have synced and everything is "up to date". Can you try testing this, by adding a file to your account through the website and then checking to see if it syncs as online-only or available offline?

Thanks for the update, @RTM. So, the setting in your screenshot is basically allowing you to choose in which state (online-only/available offline) to sync new files to that particular computer by default. New files, meaning any files added to your account either from other linked devices or from the Dropbox website. The…

No worries, Yuriy, I just emailed you and we'll check this out together privately. See you there!

Hey @qnodesign, sorry to hear about your files. I've gone ahead and sent you an email, so we can investigate your specific case internally. I'll see you there!

Hi there, @EC1, thanks for taking the time to post to our Community. Would you mind sending me a screenshot of the options you see for your backup files? Can you not access or download individual files from the backup? Do you get the same behavior if you try from a different browser or a private browsing window? Any…

Thanks for posting to our Community, @Delowar84. It sounds like you were seeing this behavior. Are you still having this issue today or was it temporary? Let me know!

Thanks for posting your question to our Community, @roadrunner64. I'd like to get some more info on this, so we can figure out both the cause and the solution. When you say that your pictures are getting copied to your computer, are you talking about pictures taken on your phone? If you have the camera uploads feature…

Hi from me as well, @Jeff047. What I would suggest at this point, since you're already logged in to your original Dropbox account (the one under blueyonder), would be to download your files from it and then upload them to your current account (the one under Gmail). Once you download the files from the original account to…

Hi there, @tattoo_morth! You should be able to access your backup files from the backups page in your online Dropbox account. I hope this helps, but let me know if you need anything else!

Thanks for bringing this to our attention, @Chbattle. What types of files do the folders in question contain? Are they different to the ones in the folders that do not appear as package files? If you force-quit Finder and also quit the Dropbox app and then relaunch both of them, does that make any difference? Let me know…

Thanks for the update here, @PaperQueen, and sorry to see that you had trouble with the AI assistant. I'll make sure to pass your comments along to our team. Just one more thing, if you tap on "account", then on the gear icon at the top right corner of the screen, then on "clear cache" and restart the app, does that help…

That's great to hear, @pantrabas! Let us know if you need anything else.

Hi again, @RTM! Let's not turn off the Dropbox extension for the time being. If you still can't see the Dropbox control-click options on your files in the Dropbox folder in order to switch them to available offline, can you please uninstall the Dropbox app, restart the device and then reinstall it? Otherwise, you can try…

Thanks for bringing this to our attention, @mmoller. Do you mean that the files in question no longer sync, when newer ones do? And when you say that they no longer sync, can you please clarify? Are you not even able to open them? Or can you open and work on them, but the updates never sync? Lastly, which version of the…

Hi from me as well, @mrfamilyman1990! I just sent you an email, to investigate your issue further internally, so I'll see you there.

Hi there @Roy8, thanks for posting to the Dropbox Community! Are you referring to the Dropbox icon in the taskbar or perhaps to a different Dropbox icon? Can you send us a screenshot of where you were usually able to see it? If you're referring to the Dropbox icon I mentioned above, there's some steps in that article I…

Hey @YuriyH, sorry to see that you're having an issue with this. Would you mind checking out the first section of our FAQs post about the referrals and see if you can find a reason why you might be having this issue?

Hi from me as well, @Carl_Bloke! There are some discounts for Dropbox team accounts, however a plan cannot be discounted just because you already have a Dropbox subscription. The subscription would come cheaper, though, if you paid annually rather than monthly. You can compare our plans and their prices per billing cycle…

Hi again, @NightOwl_8! I'm very glad to see that the fix on the stable version of the Dropbox app worked for you and that everything is back to normal now. If you need anything else, don't hesitate to let us know! And if anyone else is still having this issue, please let us know as well.

Thanks for that, @RTM. I just wanted to give you a bit more info and address all your concerns about your specific situation. So, basically if you do decide to invite members to your team, you can take a look at this article that has some steps for you to manage hard drive space on a team level. When it comes to…

Upgrading retroactively won't help, I'm afraid, but I just sent you an email so we can take a look at which device the deletions were made from. See you there.

Thanks for reaching out to our Community, @Gustav_swe. I'm really sorry to hear that these precious files got deleted.. At this point, since it's been 5 months since the deletion, the files would have been wiped from our servers, so there's not much that can be done to retrieve them from our side. Upgrading retroactively…

Hey @suahmed, thanks for posting to our Community and really sorry to hear about your files. To be honest, we don't have access to how or why a deletion might have happened. The files are also not recoverable; since it's been that long since their deletion, they've already been wiped off our servers. If you want, I could…

Hi again, @RTM! On your computer, if you go to 'System Settings', then 'General', and select 'Login Items & Extensions', you should be able to see your software extensions and whether or not they're set to on or off. Let me know what you find.

Thanks for this info, @behindthelines, Regarding the 'new version' I mentioned in my previous reply, I was actually referring to the version of the Dropbox app that utilizes the Cloud Files API. Do you remember getting this update at any point?