Hannah Dropbox Community Moderator

Hey @"OHLISA", thanks for the update here and for your feedback. Usually, when our support team cannot find a charge, it means that some vital info that will help with the search, is missing. I would suggest continuing to work with our support team member on this, but to also make sure that you're providing this info. For…

Thanks for the update here, Jad! I'm very happy to see that you got the help that you wanted and that your issue was resolved. If anything else comes up, don't hesitate to let us know. Have a great day!

Thanks for the screenshot and additional info, @"CCTV_1". If you try to delete that main folder again, is it allowing you or are you getting some kind of error? You're deleting the files through the website, right?

Welcome to our Community, @"CCTV_1"! Let's see what we can find here. Can you send me a screenshot of your usage as shown on this page? This will give us some insight on what kind of files are taking up your space. Also, since you mentioned that you've deleted files, but they still appear in your account, can you please…

Hi there, @"Glenncjblack", thanks for joining our Community. The 6-digit code is actually different to the two-factor authentication; it's basically just a layer of protection to ensure that it's really you trying to sign in, and it's triggered when you try to sign in from an unknown device or location. I do get that it's…

Hey @"FredrikK", thanks for reaching out to our Community. To investigate this issue further, I just sent you an email. See you there!

Sorry to hear that you had a negative experience with joining a Family plan, @"jjkunce". We really appreciate your feedback, which I personally passed along to our team. I'd like to hear more about what went wrong, though, or what went unexpectedly. Did you not receive your prorated refund when you joined the Family plan,…

Hi there, @"qianjincn", thanks for joining our Community and for letting us know about this. When did this start happening? Have you used the Dropbox app in that location (China) without an issue before? And are you able to access your Dropbox account through our website? I'm asking because, generally, it's hard to access…

Hi again, Mike! The steps Megan described, will allow someone to contact our support team, even if they're on a Basic account, but in any case, I just sent you an email so we can investigate your issue further. See you there!

Thanks for keeping us updated here, @"jadulhaque". I've passed all your feedback to the agent working on your case, so make sure to keep an eye on the email chain for further updates.

I totally understand your frustration here, Niall. The backup feature is just another feature of the Dropbox app, but you don't need it to sync files to your Dropbox account. The main usability of the Dropbox folder is to sync the files you add in it to your Dropbox account, so if, for example, you have too much data in…

In this case, I'm afraid not, Niall. The backup folders need to be on the same drive as the Dropbox application, so you'd need to move the Dropbox folder back to its default location to be able to back your folders up. I'll make sure to pass your feedback along to our team about this, though and if you have other…

Hey @"JMeen", I hope it's okay for me to jump in here. To be honest, if you've gone through the version history of those files and cannot find the versions you need there, it does mean that they never made it to Dropbox, so there's not much else that can be done on our side. Recovering them locally from your computer would…

Hi there, @"Niall D.", thanks for taking the time to post to our Community! What you're describing is actually the expected behavior when it comes to the backup feature. You can only back up files and folders from the drive with the Dropbox app installed on it (in this case your C: drive). Also, the folders need to be in…

I'm really happy to hear that, Katie! :) If you come across any other issues, don't hesitate to let us know. Have a great day!

Hey @"MikePDX", I really appreciate your feedback here and the additional info. I just want to clarify that if you're creating your Dropbox links by following the steps here, then those links are considered "shared links" whether you actually share them with other people or not. If you're adding those links to Downloader…

Hey @"LB3444", I hope it's okay for me to jump in here as well. Can you please send us a screenshot of what you see here? Also, if you use the search bar on the Dropbox website to search for the files you shared through a Dropbox link, do you get any results? And lastly, can you let us know how you created those links?

I understand your frustration here, @"MikePDX". We also need to understand what's causing this issue, so we're going to need some more info. Can you clarify exactly what the Downloader app does and how you're using it with your Dropbox account? Since this is not an official Dropbox integration, we'll need to know how…

Hey @"azeomartin", thanks for posting and welcome to our Community! If I understand correctly from your info and screenshots, the issue is that your Dropbox right-click options, along with the option to make your files available offline, are missing, is that right? Can you please hover over the Dropbox icon in your system…

Thanks for confirming that, @"renikolopov", I think that should do it. Keep in mind that if you're using the File Provider version of the Dropbox app (Dropbox folder location in ~/Library/CloudStorage), it's expected behavior for Dropbox files not previously set to "available offline" to be automatically set to…

Hey @"NinaMa", sorry to hear that. Just to confirm, since this thread is about the Dropbox icon missing from the menu bar, is that your issue or are you just missing the sync icons next to your files? If you're missing the sync icons, can you make sure you're looking at the correct Dropbox folder path, by checking the…

Thanks for the additional info, @"katiekckc", I hope I can jump in here as well. Has your friend tried uninstalling the Dropbox app and then reinstalling it, to see if it helps? If they're using a free account, though, they need to be careful if they're using more than 3 connected devices. Now, if the same happens after…

Thanks for the additional info, @"renikolopov". Just to confirm, if you go to your Dropbox folder and choose to manually make files or folders available offline, does it work? And do they stay in that state or do they change back to online-only automatically?

Thanks for keeping us updated, @"admin123"! I'm glad to see that this has been resolved. If you need anything else, don't hesitate to let us know.

Thanks for the additional info, @"JpRich", and happy Monday! To investigate this further, I've just sent you an email, so please get back to me when you get a chance. Thanks!

Welcome to our Community, @"RobC-BB"! At the moment, you can only get instant notifications of files added, edited, etc., when using the Dropbox desktop app. When it comes to email notifications, those do only come in the form of the weekly update, like you mentioned. We really appreciate your feedback on this, though, and…

Happy to hear that, @"tbradslight"! If you need anything else, don't hesitate to let us know. Have a great day!

Hi from me as well, @"tbradslight". Just to confirm, are you using the most recent version of Chrome? If not, please make sure to update it and let me know if it helps. I'd also definitely try Walter's suggestion of using a different browser like Firefox or Edge, if I were you, just to see if it's actually a browser issue…

Hi there, @"Calion", thanks for your post and sorry to hear about this. Can you send me a screenshot of one of those notifications? Just make sure to hide any personal info before uploading the screenshot. Also, please send a screenshot of your space usage, as shown here. Thanks in advance.

Sorry to see that you're having this issue, @"Laksshya". Let's see what we can find out. As a first step, can you please go to the "sync" tab of your Dropbox preferences to confirm the correct location of your Dropbox folder? Also, if you have any third-party cloud apps (e.g., Google Drive, OneDrive), please close them to…