Hannah Dropbox Community Moderator

Hey @walkabout, thanks for taking the time to post to our Community. I completely understand where you're coming from, so let's see what we can find. You mentioned that you added the files to your account years ago; when was the last time you had logged in to your account before you noticed that your files are missing?…

Hey @archadmin, thanks for posting your question to our Community! Indeed, if you're a team admin on one team, you'd need to disband said team in order to join a new one. Here's how you can do it and some info on what will happen to your team and files once you disband it. Once you're back on an individual account, you'll…

Hey @cyeager, thanks for bringing this to our attention. I completely understand your frustration over this, so let's see what we can find. This seems like a permissions-related issue, although I'm not sure the Dropbox app is 100% the culprit here. Have you tried running the System Restore from the Windows Recovery…

Thanks for the update, @Vae Victis, I hope you saw my reply here and tried my suggestions. Other than that, once we have more info for everyone, we'll let you know.

Hey @snow-white, thanks for keeping us updated! I'm glad to see that your Dropbox context menu items have returned with v272.4.3731 of the app. Can anyone else confirm that this version resolved the issue for them?

Hi from me as well, @iconpro, and happy Friday! I just sent you an email, so we can look into this internally. See you there!

Hi there, @PheagleAdler, thanks for posting to the Dropbox Community today! We appreciate your feedback here. I understand you're referring to notifications on the Dropbox desktop app, right? That small Dropbox icon in your task bar? Are you actually using the app, if you can't sync files? I mean that if you don't need it,…

We can definitely check, just in case, @ES_JNJ_100. I just sent you an email, so I'll see you there!

Thanks for your update, @Geïrriteerd. Your comments have been passed along to our team and like my colleague Nancy suggested, if you want to continue pursuing this, please reply back to your ticket with our support team, to see if there's anything else that can be done. Let me know if you have more questions.

Hey @ES_JNJ_100, thanks for reaching out to the Dropbox Community. I understand that your files got deleted after your account was over quota for a while and I'm really sorry to hear that. I'm afraid that if your files got deleted back in May, there's not much that can be done on our side at this point, as they would have…

Hey @Vae Victis, thanks for taking the time to post to our Community. I moved your comments to the main thread about this issue to keep things clear and neat. As you can see in this thread, our team is aware of the issue and is still investigating it. I completely understand that this can be frustrating, but hopefully,…

This discussion was created from comments split from: Stable Build 272.4.3731.

This discussion was created from comments split from: The right-click menu has disappeared from my Finder on macOS Tahoe.

Hey @hmarukoleksandr, I sent you an email yesterday, can you check your inbox and get back to me? If you can't access the email from your inbox, you can check your ticket here.

Happy to hear that, Michael! We'll be here if you ever need anything else. Have a wonderful day!

Hey Doug, thanks for your feedback here and sorry to hear about your experience. I've passed your comments along to our team about this. I'd definitely suggest replying back to the agent working on your case, since they have access to info that's specific to your account, which can help resolve your issue faster. I see…

Can you check if it was paused from the backups page online?

Thanks for the update here, Michael! Did that resolve your space issue? If you need anything else, don't hesitate to let us know!

Thanks for the update here, @Michael M.198. Hopefully your syncing issue will not return, but if it does, please let us know and we'll be happy to help. As for the other issue with your backup, I see on your screenshot that the backup is paused. Can you unpause it to see if the "backup now" button gets re-enabled?

Thanks for the screenshot, Jasmine! If you click on the "…" (ellipsis) button on the far right of your backups there, do you see an option to delete them? If not, can you send me a screenshot of the options you see?

Thanks for bringing this to our attention, @MichaelW54. Can you let me know exactly how you're trying to clear your deleted files? Once deleted, the files in your Dropbox account should no longer take up space and they shouldn't require you to clear or permanently delete them for the space to be cleared up. You did mention…

Thanks a lot for the update here, @kobushi! Glad to see that your issue was resolved. If you need anything else, let us know. Have a great week ahead!

Thanks for the update, @hmarukoleksandr. Apologies for that, since the rest of the reply was the same as your previous one, I missed the new email address. Also, just for future reference and for your own security, I would suggest that you refrain from posting personal info like email addresses on public forums such as…

Hey @DougDoppler, thanks for your post. We really appreciate you posting your experience on this and what fixed the issue for you. Generally, reverting to older versions of the app doesn't really permanently fix an issue like this, and the latest stable is what we're aiming for when using the Dropbox desktop app. I'd…

Hey @hmarukoleksandr, I see you posted a copy of your original post in your reply, was that by mistake? Did you try my suggestion? Let me know how it went and if you're still having this issue!

Hi there, @hmarukoleksandr, thanks for posting on our Community! This might indeed be a false positive, but is it possible that this person did all this while connected to the same network as you? If so, can you get them to register from another computer or IP address to see if it helps? You can see more info on this issue…

Hi there, @TimHHman, thanks for your post and sorry to hear about your files. In addition to what Mark suggested, if it's shared folders/files that you're missing, I'd suggest checking out this page as well. Let us know what you find!

Would you mind sending me a full page screenshot of what the backups page looks like for you, so I can guide you through it, Jasmine?

Hey @Laurel L., thanks for reaching out to the Dropbox Community. Are you perhaps referring to the message mentioned in this thread? Let me know and we'll go from there!

Hi from me as well, @amcoffice! I'm glad to hear that you managed to update your Dropbox app and that your issue is resolved. If you need anything else, please don't hesitate to reach out again. Have a great weekend! 🌼