Every day or two the desktop app stops syncing on one of my connected macOS devices

Question

I have Dropbox installed on two Macs, as well as a few iOS devices.  On one of the Macs (MacOS 15.7.4), the sync stops after a day or two, and I have to quit and restart Dropbox to get it to sync. So every day or two, I have to quit and restart Dropbox.  I believe I've followed all of the advice on fixing sync issues (https://help.dropbox.com/sync/files-not-syncing). For example, I have the OS set to give Dropbox "Full Disk Access", and I have sync'ed files set to be "Available Offline".

This is frustrating. I'm not sure what other information is relevant. Any suggestions about what to do or about what to investigate will be much appreciated.

(For whatever it's worth, I have been using a free account for a while, but in general Dropbox has been great, and I want to subscribe—not just to get more space, but to support what has been a good product for me, in general.  However, I'm not willing to subscribe if I have to keep restarting Dropbox every day or two to make it work. That's really the only thing that's holding me back.)

My apologies if this is in the wrong category. I couldn't figure out which category it belonged in.

Hannah · Answer

Thanks for bringing this to our attention, @Martian, and sorry to see that you're having this issue.

Other than giving the Dropbox app full disk access, can you let me know what else you tried from that Help Center article you linked in your post?

Also, if you hover over the Dropbox icon in your menu bar on that specific computer with your cursor, what do you see?

Let me know and we'll go from there.