Windows

Dropbox App not starting on Win 10 after v197.4.7629 win icons update - permissions error?
Hi, my Dropbox app stopped working today after booting my X1 (Win 10 with latest updates) and updating the Dropbox app manually because it asked to get updated to show me the new symbols in the Win 10 explorer. Did the same update a day ago on my PC with 0 issues. After the update I got an error message, that dropbox can't…
Dropbox is not saving screenshots, even though this feature has been enabled in backup
Ever since transferring to a new laptop that runs Windows 11, I have been unable to save new Screenshots to Dropbox. The first problem I had was that Windows' infernal and ridiculous Snipping Tool has now made it take longer to take a screenshot. Previously, I pressed Prtsc and the screenshot went straight to Dropbox on my…
Not seeing "make online only" upon right-click on windows
Hello! I've been using dropbox for over 10 years with no issues, but recently the "make online only" and the "view locally" options seems to have completely disappeared? The expected behavior is to right-click on a file or folder and the options would be on the list, but I no longer see them. I haven't changed any settings…
Dropbox on Windows 7 - unable to login at system start
Suddenly Dropbox (since couple of versions - my latest is 195.4.4995) stopped to login automatically on system startup. Greyed out icon is available in system tray but Dropbox cannot login. I need manually close it and run it again to start. I uninstalled it and installed fresh version but the output is the same... Any…
"Your account stopped syncing during an update" error on desktop app on Windows
I am on Windows 11, latest release and my Dropbox is also stuck on updating. The Dropbox version is the same. I am also receiving an error that I have not received before. I have stopped SnagIt, but in order to stop Windows Explorer, I would have to restart my PC.
Dropbox Installer remove Windows Defender Firewall rule
I'm using Windows Defender Firewall and it blocks sends that don't match the rules. I created a rule to allow the Dropbox process, but every time I update Dropbox this rule is removed. If this rule is removed, I will not be able to use Dropbox, which will be a problem.
Dropbox for windows says "reconnecting to internet"
Starting today, when I boot up my machine, Dropbox for Windows says "reconnecting to internet" indefinitely, although my machine is connected to the internet and the connection speed is good. How can I fix this? Dave
Dropbox not connecting upon system startup on Windows
I have the Dropbox app on 3 W10 PCs and one of them is an Acer laptop where a problem occurs that does not occur on the 2 others. The connection to Drop.com is not established automatically when the laptop is started. The icon also does not appear in the system tray. Only by activating C:\Program Files…
I can't move my Dropbox folder from D: to C: after reinstalling the app
After Windows 11 Home crashed, I had to rebuild the OS and then reinstall Dropbox. I had been using d:\Dropbox as my folder location. But Dropbox started using c:\Users\<username>\Dropbox\. Now I have a lot of files in the d: folder that are not in the c: folder. Dropbox will not let me change the location of the folder…
I only seem to have read-only rights to my files on the Win11 Dropbox app
This has been mentioned before, but none of the "solutions" provided are working for me. I'm running Windows 11, and have installed the Dropbox Desktop app, both from the app store and the offline installer (uninstalled and restarted between), but I still can't open any of my Dropbox files as anything but "Read-only". I've…
Dropbox won't uninstall on Win10 - keeps saying it can't be found in the default location
Before you chastise me, I am aware of the many postings of this as I've read them all, however, I have attempted every suggestion or so-called solution to fix the issue and none of them have worked so on with my question. 2 days ago, the desktop version of Dropbox stopped working on my PC. I have tried to delete it but get…
Confused about the new update to Dropbox Backup and where my folders are in Windows
Hi there I recently accepted a Dropbox Update on my machine. I had previously had it set to upload photos from my phone, as well as my 'Documents', 'Pictures' and 'Videos' folders. This was working fine and I was happy. Since the update, bizarrely my work documents which are in a subfolder under documents have been synced…
Backup folders not appear on other devices on Windows
I link many pcs with one dropbox account and i can see backup for other devices from each computer recently one of my computer backup disappeared from dropbox folder, I already contact with support but didn't help any idea how to fix it
How to save PrtSc images to Dropbox, not C drive screenshot folder
Dear Community, please help me with my difficulty as I'm not very good with IT matters. Previously, I directed screenshots (Win + PrtSc) via the location address (Properties > Location tab) directly to Dropbox. However, after upgrading the PC (currently Windows 10 Pro, 2007 edition of MS Office) I cannot direct screenshots…
Unable to move Dropbox folder from users to C drive as I'm getting an error
I am unable to create my dropbox folder in (C:), it only lets me in users/user, but this does not work for me because im trying to work on a shared project and the file route breaks because of the location of my folder, ive tried just about everything from unistalling to manully moving, please help me Thank you
Issues with connecting to the desktop app - permanently stuck on Starting...
Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox application by multiple computers throughout the day. For whatever reason, our ability to access the desktop dropbox app stopped the…
Dropbox app does not start on my windows 10 computer
Dropbox stop syncing my files and I downloaded the normaller installer but that did not start after I double clicked it. I then downloaded the offline installer but that does not start either. I even run it in admin mode and deactivated my antivirus as well. I followed the advanced setup that was refered to in another…
Some "Available offline" files become online-only on their own, on my Windows device.
Hello, I am using a Windows operating system and have set my "Dropbox" folder to be "Available Offline". Initially, all the files were successfully downloaded to my computer, allowing me to access them offline as needed. However, I have encountered a problem where files lose their "Available Offline" status after someone…
moving download folder to dropbox in Windows 11
I long ago moved my downloads folder to dropbox when I had Window 10. I just got a new laptop with Windows 11. I followed instructions I found with google, but nothing worked. thanks in advance.
Can I back up any other folders, besides the Windows ones, plus the D:\ drive?
Hi All, Question on DropBox Backup - Is this restricted to Windows folders only? It only allows the backup of Documents, Pictures etc. Another query, does DropBox restricting backing up on C:\ drive only? I have two drives on my PC, C:\ and D: \. However, I can't choose to backup anything on D: \ drive. Any suggestions?
Unable to open "Online Only" files without setting them to "Local" first
A user at a company I provide IT support for just upgraded to Windows 10 Enterprise from Windows 10 Home. Upon creation of the new profile and setting up dropbox, it was noticed that the user is unable to open any files without setting the individual file to "local" prior to attempting to open. I searched through community…
Cannot edit files in synced folders on my Windows machine
I cannot copy anything to the synced Dropbox folders on my PC because "it needs administrator rights". I cannot add or delete anything directly in the PC folders. I have to use the web interface to add, delete or change anything. What the heck happened? I did not change anything on my PC regarding the access rights to the…
NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"
Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine). * I tried reinstalling the app, but an error message said I was not connected to the Internet (NOT true). * I tried deleting the app and doing an Advanced Reinstall, but I received…
Screenshot Shortcut Key Conflict on Windows 11. I need my screenshots saved to Dropbox.
Hello, Dropbox Community, I’m reaching out to the community today because I’m experiencing an issue that has become quite a puzzle for me, and frankly, it’s starting to drive me a bit up the wall. When I first installed Dropbox on my Windows 11 system, I distinctly remember receiving a notification about a conflict between…
App on Windows 11 stuck on "starting" but no progress.
I have been using Dropbox for Windows 11 on my PC for a couple of years now without problem. Today I find that it won't connect. I can browse to the website and login to my account but the app won't start on my PC. Checking its icon on the taskbar it says it is starting but it never gets anywhere, when I look on its…
Having syncing issues with my external drive on Windows 11
I have an external drive for all my Dropbox files. I have the latest version of Dropbox 195.4.4995 and Windows 11 is up to date. Dropbox has been working for several years without any problem. Since a vew weeks i have a sync problem. When i drop new files into my Dropbox folder the sync should start automaticly. That's not…
files disappearing immediately from Mac, but still visible on site and Windows
Files and folders are disappearing from my dropbox folder on my Mac immediately after I create them (on my Mac). They still exist on the web and are even showing up in my dropbox folder on my PC. Doesn't happen all the time but enough to be annoying. Any ideas?
Make online only does absolutely nothing on Windows 11.
I'm syncing my pictures and documents folders to dropbox via backup (windows 11). I want to make a few large folders in pictures to be online only as i don't use them much so don't need them taking space on my local drive. However, when i select a folder and do dropbox > make online-only, it does absolutely nothing. it…
Screenshots aren't saved automatically to Dropbox after upgrading to Win11
I just upgraded to Windows 11. When I hit Print screen, it no longer goes to my Screenshots folder in Dropbox. A box comes up that shows 3 options. How can I get back to where it captures thethe image immediately and it goes to my screenshot folder in Dropbox?
Desktop folder icons look different when compared to online folders
Hello! See the blue folder icon above. This differs throughout our organization and online. I would think this means a shared folder but in the online version this folder shows that it's a team folder. This is a screenshot from one of our members, but I have this same folder on my desktop and it doesn't show what you see…

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