Windows

Sync is "up to date" yet many folders are missing from the backup folder
hey guys I am helping someone with their Dropbox on Windows 10, they have the 2TB plan, the folders in question are around 120GB in size to be backed up so plenty of space. Anyway, fresh start on Dropbox, reinstalled the app last week as the friend hadn't been using Dropbox for ages, got the latest, synced the folders, but…
Windows (10) keeps telling me that Dropbox wants to change files on my machine
Windows (10) keeps telling me that Dropbox wants to change files on my machine. I get the Account Protection security pop-up window multiple times a day and sometimes there'll be dozens of them in the morning. What's going on?
I'm missing files/folders in new Windows desktop version - I can't access my Downloads folder
I believe I installed the new version yesterday 5/27/24, and I can not find my files. I think they may be in the old version. I do not understand computers very well, and bc I only have the basic plan I can't talk to anyone. When I try to go into the file, I get the following error msg...dropba\pc\downloads is unavail. And…
Large number of files (>300,000) “syncing” at boot up on PC, but no record of any files synced.
This week, when I boot my PC, the sync manager indicates over 300,000 files are being synced. When the process ends an hour or two later, there is no record of which files have been synced. This behavior does not occur on my mac, only on the PC and only within the past week or two. Support first claimed it was due to a new…
Brown icon 'sync icon' in left bottom corner of my files
Has this issue been solved? I have the same issue with a Windows 11 machine. It has One Drive as part of an O365 subscription. From the thread (which I don't seem to be able to reply/comment on) it looks like a conflicy between One Drive and Dropbox. I don't to uninstall One Drive - I don't see why I should need to do…
The Dropbox shortcut on my desktop isn't working
My shortcut icon stopped working a couple months ago. The only way I can access dropbox is through windows explorer. I'm running windows 10. I have uninstalled/reinstalled multiple times, restarted my pc multiple times. I've tried single and double clicking, right clicking, running as administrator. By the way, the…
What's the difference between the desktop app offered on the Microsoft Store and Dropbox Lite?
There's a dropbox lite (released 2013), and dropbox beta (released 2020) in the Microsoft store. I ran across a thread that the desktop app was discontinued in 2022, but I just downloaded an executable from here. Downloading the desktop app No changelog. When was it released? I had it installed on my pc at one time, but…
My Dropbox sync icons are missing on Windows 11. I need to see if the files are available offline.
Hi all, Our sync icons next to the folders/files are missing on my computer. I cannot see if the files are local or online only. I have resinstalled dropbox, and they were back for one day and have now dissappeared again. Please help!
I keep seeing an hourglass when clicking on the Dropbox icon on Win11 and nothing happens
When I click on the dropbox icon in the tray at the bottom of the screen, an hourglass appears for about 5 seconds, and then - nothing. same for clicking the icon in the start menu.
Is there a way to edit the Windows context menu?
I know that I can remove Dropbox from the context menu entirely in regedit, but I don't want that. I want to just remove some of the items on it and only keep "Copy Dropbox link" and "View on Dropbox.com". Alternatively turn it into a submenu so that it doesn't show all those options every time I right-click a file.…
Dropbox Capture screen recording skips and buffers upon playback
When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it - that does not help. I've uninstalled and reinstalled Dropbox Capture - that doesn't help. Cleared my cache too, that didn't…
The newly installed Dropbox won't open on my laptop with Windows 10.
newly installed dropbox (laptop, windows 10) will not open so cannot move it to file explorer
Can't scroll through photos within a Dropbox folder when using the Windows Photos App
Hello, This was asked in another thread in 2023, but there wasn't an answer. I thought I would try again. I like to use the Windows 10 photo app to do a quick check on photos when I don't want to fire up Adobe LrC. If I view photos from a folder other than Dropbox, I can scroll through all the photos in the folder using…
"Dropbox failed to uninstall" on Win10.
Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the same error. Already follow the steps from previous post in Dropbox Community, still no luck. Can please help......
Error when trying to back up Dropbox to Goodsync after Windows 11 update
I used the Goodsync program to backup Dropbox for years without problem. Now, I installed Windows 11 and when I try to synchronize the Goodsync returns this error: Cannot get Link info: DeviceControl failed: The file or directory is not a point for new check (error 4390)
Dropbox unable to sync folders but said folders don't exist when I try to access them.
For as long as I can remember Dropbox has notified my that 3 folders cannot be synced because I need to give dropbox permission to access the file. The 3 folders it is trying to sync are "My music", "My pictures" and "My videos". But when I click on 'go to folder' it takes me to dropbox/documents and there are no folders…
The sync icons on my Windows computer seem to have changed
Why have the synced icons on my PC changed from a green circle with a tick (Available on this PC) to a solid green circle with a tick (Always available on this PC) when I haven't changed anything? Never seen this before and the only option on right clicking the Dropbox menu is to make online only...with a blue cloud icon.
Endless syncing with high CPU usage on Win11
Hi, i‘m using the up to date client on windows 11. My local dropbox contains 15.000 files. And he takes more than six hours to sync the files. What‘s wrong with dropbox?!?!
How to Sync my second ****** drive again to Dropbox
I run a telescope imaging system in California while I live in Virginia. I've had Dropbox installed for a good number of years but some time back I had to stop syncing as the system was in repair. For some reason I can't seem to get sync back on. I have created the folder where the images download from the camera on the…
Dropbox stuck syncing on several Windows computers
Hi there. We have a problem that the DB is stuck. It is forever synchronization on some PCs with different amounts of files and types. Genrealy most of them are 3ds max files. We already do all possible permissions, reinstalling, and other manipulations with stop synchronization and then ON. Nothing helps, after…
Backed up PC files no longer appearing in the app. Windows 11.
Hi, I backup a folder from my Windows 11 PC to Dropbox. The folder used to appear in the app along with the other files I keep in Dropbox. I just noticed that the backed up folder is no longer visible in the list of files in the app. The folder is still there on my PC - whew! Has something changed recently? I really need…
Cartella di windows 10 pro non fa accedere a cartelle Dropbox
Ciao Ho un problema da qualche tempo su un pc fisso con windows 10 Pro Praticamente non riesco ad accedere tramite le cartelle del pc di windows 10 Pro Clicco e rimane in attesa senza accedere alle foto ecc. Invece tramite web funziona tutto In altre macchine funziona senza nessun problema come posso risolvere Grazie Mauro
Memory Usage - even when Dropbox is doing nothing
Hi, i have been using Dropbox for years and i am very satisfied. I was noticing that Dropbox uses a relative high amout of memory even when the application was doing nothing. My Dropbox-folder contains 667 files and 100 folders using 574MB. This article high-cpu-usage mentions reasons for high CPU/RAM usage, but 1/4 GB of…
Updates I make to my Documents folder don't sync to Dropbox.
Trying to understand how Dropbox should work. I'm using Win10. I typically save all my documents in my c:\Users\xxxxx\Documents folder. When I attempt to sync my documents by using the web app "https://www.dropbox.com/home", and select "Upload or Drop" my Documents folder, I see in File Manager that Dropbox creates a copy…
I can't move my dropbox folder to external ****** drive
Hi, I just bought a new computer and the ****** drive is smaller than my dropbox and like to have my dropbox on my computer since it is faster to open and save files to it. I went back to best buy and asked them the best way to do this. On my other work computers I just went to sync and moved my dropbox from the C drive to…
My Windows Dropbox app doesn't launch automatically upon startup
This is about the 4th time in about 2 months I've noticed that my Dropbox desktop app (Windows) has not opened or appeared at startup. Over 5 years using the desktop app on the same equipment and in the same manner, and no idea why this keeps happening all of a sudden. This time I cannot even figure out how to open the…
Business Dropbox Folder appears in Personal Dropbox
Hello, I have a Business Dropbox account folder and a Personal Dropbox account folder both in my Microsoft File Explorer. Somehow, my Business folder has all of a sudden appeared as a folder 'inside' my Personal Dropbox. I'm not sure what happened. I want to remove that folder from my personal account, but am afraid if I…
How can I make Dropbox sync with an external drive instead of my laptop ****** drive?
I just went through the same issue as many others where files were downloading to my laptop even though I had "online only" selected. I just deleted the Dropbox app from my desktop and decided to start over. I newly downloaded and opened the desktop app, and used Selective Sync to only choose some folders to have…

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