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Trouble moving m4a files to other folders.
Hello! I've been dealing with this issue for some time where if someone uploads an m4a file to a folder (in my case they are given a request link), I cannot move it to another folder to organize it. I routinely get the error message "Couldn't move 1 item to [insert name]" and I cannot for the life of me find a solution. It…
File download stopping part way through
I have a mov file on my dropbox. It is 4.6gb. I would like this file to be on my PC. I can play the video in my browser. I can't download it onto my PC. It stops downloading at ~1.4gb. The help website suggested that 1gb is the largest size you can download without the desktop software. So I installed the desktop software.…
Removing members from a shared folder
Dropbox Help states: To remove a member from a shared folder on dropbox.com: * Sign in to dropbox.com. * Click Files. * Navigate to or search for the shared folder you're interested in. * Hover over the folder and click Share. * Click the dropdown menu next to the member you want to remove. * Click Remove. * Choose if you…
Sync issues while on wifi
Hi everyone I have dropbox not wanting to sync while connected to the wifi, if I swap to mobile data then dropbox syncs. Also same applies if I attempt to connect to any of the Dropbox websites or on wifi it is blocked but using mobile date and hotspot then I can access the websites, have tried numerous browsers and other…
.JPG Files are Supported but Something Went Wrong.
Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photographs. I never had a problem with Dropbox for the past 4 years or so and now I'm constantly facing this issue which really…
"Deleted files" menu not working on Dropbox Web
Getting the message "Oh, hi! We apologize for this little bump in the road." when I click on the section "Deleted files" on the left, inside Dropbox Web. Is anybody else getting the same message? Quite annoying if this problem goes on, since it can happen to delete by mistake a file... with this issue, you can't just…
Slow upload speeds on Windows 7
I am experiencing the super slow upload speed via Dropbox desktop App ( v 120.4.4598 ) and I am running Windows 7. It used to be good and only recently noticed super slow upload speed. Funny thing is, upload via chrome browser works and utilizes my bandwidth to the max which is great. I have tried reinstalling the app,…
General questions about uploading and syncing
Thank you in advance for your comments. I am starting afresh with Dropbox (2T plan). Case 1. If i have a pdf file on my desktop (MB Pro 2015 OS 11.4). In the web app, if i upload that pdf, then a copy is saved to the folder i was in on the web app. The pdf remains on my local desktop. If i then delete the pdf from the…
Cannot "Save to Dropbox"
I have been having this issue where I cannot press the blue button "Save to Dropbox" as usual. There is a notice saying "There was a problem completing this request". I tried to change the password and tried a different browser, an incognito one,... none of them helps. Also, my account still has data space. Can anyone help…
I can't find a file using the search bar
Hi, I have a problem with my dropbox account, I uploaded files in a shared folder, the files are in the folder, but when I use the search bar they do not appear. And the file exists in the folder. I hope someone can help me, if it is something with the configuration, greetings.
How to automatically overwrite files with the same name
Hi team, I used to use Dropbox to organise current files against old versions by continuously overwriting the original version when uploaded to Dropbox. So version 1 would be replaced by version 2, then version 3 etc etc as they had the same original file name. "Inventory Report" for example. However, since coming back to…
Files won't open in Chrome or Safari
Hi, I'm having the same issue as a lot of other people - when I try to access a file eg. Word online, a new window opens but this is blank. I can no longer open to edit and save in Dropbox without downloading the file and re-uploading. Dropbox no longer working on Safari, so have switched to Chrome. Have tried clearing…
Dropbox error: "Can’t upload empty folder." -- Unable to upload photos for a key shared folder
Hi Community! Need your help. I'm trying to upload 7 pics for an interview and for the first time seeing this message, but only 3 made it and when individually trying the rest, I'm getting the following error: "Can’t upload empty folder." -- I've tried goggling and not sure why this is coming up. Can anyone help? Thank you…
I cannot download multiple photos
I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?
Bug with Copying Photo to Suggested Location
I keep running into a bug when copying photos and trying to save to the "Suggested Location" folder shown on Dropbox.com. When I choose the Suggested folder (which is indeed where I want the photos to be copied to) Dropbox instead pastes the copy right into the same folder the original photo is in. To get it to paste into…
How do I access my vault?
I am trying to access my vault from the web portal. I look on the left hand scroll window and my vault is grayed out. I cannot interact with it. How do I access my vault?
Recent files in Dropbox Capture
Hello Dropbox team 👋, I noticed today that I'm not able to open recent files on capture.dropbox.com. It stucked in loading like this. Are there som problems with Capture or it can be something on my side? I tried different browsers, but nothing worked.
Video corruption on direct download
I have a folder of video shared with me. Dropbox is unable to zip the whole folder for me as it's too large. When I select individual video files, they play properly in dropbox's player. If I select Save to my dropbox - the video downloads and functions properly. The issue is - if I select direct download, instead of save…
I cannot open my PowerPoint file online.
My powerpoint won't open online. I could yesterday but not today. i have cleared cache
Dropbox Paper Doc url keeps redirecting to a video on the page
I have a dropbox paper doc (which I can't share for confidentiality reasons), and every time I try to access it, the url redirects to a video which is embedded in the page. This happens after 1-2 seconds after the page loading. It occurs whether I go through the dropbox paper home page and search for the doc, or if I click…
Using Dropbox to share photo galleries
Is there a simple way to generate a public link for a Dropbox folder that presents to a new user as a gallery? This seems like a very basic idea, and should be core to Dropbox functionality. "I'm ready to share my photos with my customer. Here's the link to the gallery" The link only goes to a file list by default. Yes, a…
How can I upload a file larger than 50GB?
I have 3T of storage with my dropbox account and am no where near the account limit but cannot upload a 60GB file. How do I get permission to upload large files? if I cannot ever upload anything more then 50GB then the dropbox solution offered is not a viable solution.
Wrong google sign in branding on dropbox sign in screen.
Hello @dbox_ team, We have integrated the dropbox and google in our in our project. So in order to publish our app in google they are asking to use correct google sign in branding.
Backed up files/folders can no longer be shared
Hi, I'm using Dropbox on a Mac with Monterey. I have everything backed up to Dropbox & until today I was able to share files & folders simply by clicking on "copy Dropbox link". Today this feature is no longer available. I've tried sharing from the Dropbox website & there is no sharing option there either. I've noticed…
Dropbox Passwords remains blank.
Recently I upgraded to windows 8.1 I added Dropbox passwords to chrome and I logged in but without asking for recovery words it just showed this. I deleted and reinstalled Dropbox passwords but it still didn't fix the problem I even upgraded from windows 8.1 32 bit to 64 bit but even that didn't work. Please help all my…
Excel for web file won't open
Hello! I'm using Google Chrome for Windows to open a MS Excel file using "excel for web" via the dropbox.com page. When I click through to the "excel for web" option, a "dead" paper icon (reminds me of old-school Mac icon) appears, and the file doesn't open... This file opens normally on other computers at my business.…
dropbox.com is not available via the Internet provider, but OK via mobile
Hi, I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed. Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data. I've tried to connect to www.dropbox.com - no way. Timeout. Various browsers (Chrome, FF, Brave), different PCs and OSes (Window10, Linux Mint), at last,…
HELP! Vault won't give me access!!!
Hello, I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in to the next stage but doesn't show my folders in Vault and says "you don't have permission to edit this folder. Contact a…
Make the most of Movebot and Dropbox
If you do any kind of business online, chances are you use an online storage platform and sometimes, your needs change and you need to move your files. But don’t worry - moving from cloud storage platforms, or on-premise file servers to Dropbox couldn't be easier. The Data Migration Add-On, powered by Movebot, makes it…
full list: "Unable to upload one or more files...not supported by Dropbox and cannot be uploaded"
hello, I'm trying to upload a directory to dropbox via the web ui on a desktop. I get the following pop-up: How do I see the full list of files that will be excluded? "Learn more" opens a page with no useful info and skip these files simply starts the transfer. Presumably many system files are being ignored, but I would…

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