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Dropbox desktop app is not showing the same folders as web app
The basic issue is that I can't see on my desktop app all of the same folders that I can see in the web version (via my internet browser). Below are some details: I'm using a Dell Inspiron that's running Windows 11 Home. I've read that Microsoft OneDrive sometimes creates compatibility issues with DropBox sync, so I…
"Go to file" link in sync issue dialog doesn't work
(Win10) I've been having this issue for a month. It pops up every day. I don't see any problem with the filename, it doesn't contain any special characters, and I don't know which file it's talking about. When I click "Go to file" nothing happens. When I try to search the filename on dropbox.com, I got multiple results,…
Server or network failed or the format is not supported error when viewing a video
I have been trying to view a video that was uploaded here but I keep getting the error message "The media could not be loaded, either because the server or network failed or because the format is not supported." I then tried to download the video (using chrome) and it failed, saying that there was a server problem. I have…
Document won't open in Excel
Hi, I have Excel 2019 installed on my Mac, and I work locally on my Excel and Word files. When I try and open a file directly from the Dropbox Web, the file is opened using Excel web, which is really just a viewer. Is there a way I can associate the files to open with the excel installed on my PC. Thanks
The Dropbox website is showing a blank page; not loading
You are not fully operational. Your site is down. I have checked with multiple users and it is down. What is the status and what is the ETR?
Meaning of grey 'avatars' on website?
When viewing a file on the website there is a 'Sharing' section at the top right which shows the users currently able to access the file. I noticed to day that some files have the icons greyed out (desaturated I suppose) and some do not. Is there any meaning to this? I couldn't see any difference in functionality. Thanks…
Edit Photos and PDFs with Dropbox
Want to hear about one of the handiest Dropbox features I use regularly? Check out how easy it is to upload, edit, send, and sign PDFs in one place. No technical wizardry, no back-and-forth file conversions, and no additional software to install. PDF editing features let you add text and more Not all PDFs are ready to go,…
Cannot edit shared Microsoft Word file
I have permission to edit a docx file, but when I open it it looks like a pdf and can’t be edited- I can’t click and type anywhere on the doc, and there’s no editing toolbar. It shows I have access to edit the file, and I’m logged into the relevant account. I’m using a chromebook and it was working until recently. It…
How to Search the Dropbox Community to Get the Answers you Need
If you’ve come to the Dropbox Community, chances are you need answers to a question. Well, we have some excellent news, we have answers and helpful folk to chat to! Do I need to ask a question? How to find an answer on the Dropbox Community We’re not saying you’re unoriginal but there may be someone out there who had the…
how to use Dropbox?
Anyone can explain properly how we use Dropbox as a professional. I want to use it but have no idea about it. I hear about it from my friends.
Something wrong on our end-Drop box not working
I can not get into Drop Box and neither can my co worker. Is all of Drop Box down?
Download Directory
How do I change the Dropbox default download directory? Dropbox always immediately downloads to my computer's Downloads directory although my browser is set to "always ask". I would prefer Dropbox to "always ask" BEFORE downloading.
Dropbox Paper: how to rename / remove custom emoji?
I'm loving the ability to add custom emojis to DB Paper. But I didn't understand what should I write into the tag field on emoji adding to have the appropriate result, so now I want to change what I entered or remove the emoji and add it again. How do I do that? I've checked the emoji flyout and the settings, and googled…
Connecting drop box to PDF EXPERT
While trying to connect a PDF Expert this message pops up. Failed to fetch directory content. Please make sure you have permission to open it and check your Internet. I have re-downloaded both PDF Expert and Dropbox to resolve the issue but so far have been unsuccessful.
Do I need a paid account to edit uploaded documents?
Hi there, I am new to Dropbox and I have uploaded now files to it but I am unable to work in the Word documents and use them as `working documents` or what I mean like documents that are not finished yet just to work in. Could it be that it is because I have a trial account? Does anyone know if I need to pay to start…
Trouble moving m4a files to other folders.
Hello! I've been dealing with this issue for some time where if someone uploads an m4a file to a folder (in my case they are given a request link), I cannot move it to another folder to organize it. I routinely get the error message "Couldn't move 1 item to [insert name]" and I cannot for the life of me find a solution. It…
File download stopping part way through
I have a mov file on my dropbox. It is 4.6gb. I would like this file to be on my PC. I can play the video in my browser. I can't download it onto my PC. It stops downloading at ~1.4gb. The help website suggested that 1gb is the largest size you can download without the desktop software. So I installed the desktop software.…
Removing members from a shared folder
Dropbox Help states: To remove a member from a shared folder on dropbox.com: * Sign in to dropbox.com. * Click Files. * Navigate to or search for the shared folder you're interested in. * Hover over the folder and click Share. * Click the dropdown menu next to the member you want to remove. * Click Remove. * Choose if you…
Sync issues while on wifi
Hi everyone I have dropbox not wanting to sync while connected to the wifi, if I swap to mobile data then dropbox syncs. Also same applies if I attempt to connect to any of the Dropbox websites or on wifi it is blocked but using mobile date and hotspot then I can access the websites, have tried numerous browsers and other…
.JPG Files are Supported but Something Went Wrong.
Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photographs. I never had a problem with Dropbox for the past 4 years or so and now I'm constantly facing this issue which really…
"Deleted files" menu not working on Dropbox Web
Getting the message "Oh, hi! We apologize for this little bump in the road." when I click on the section "Deleted files" on the left, inside Dropbox Web. Is anybody else getting the same message? Quite annoying if this problem goes on, since it can happen to delete by mistake a file... with this issue, you can't just…
Slow upload speeds on Windows 7
I am experiencing the super slow upload speed via Dropbox desktop App ( v 120.4.4598 ) and I am running Windows 7. It used to be good and only recently noticed super slow upload speed. Funny thing is, upload via chrome browser works and utilizes my bandwidth to the max which is great. I have tried reinstalling the app,…
General questions about uploading and syncing
Thank you in advance for your comments. I am starting afresh with Dropbox (2T plan). Case 1. If i have a pdf file on my desktop (MB Pro 2015 OS 11.4). In the web app, if i upload that pdf, then a copy is saved to the folder i was in on the web app. The pdf remains on my local desktop. If i then delete the pdf from the…
Cannot "Save to Dropbox"
I have been having this issue where I cannot press the blue button "Save to Dropbox" as usual. There is a notice saying "There was a problem completing this request". I tried to change the password and tried a different browser, an incognito one,... none of them helps. Also, my account still has data space. Can anyone help…
I can't find a file using the search bar
Hi, I have a problem with my dropbox account, I uploaded files in a shared folder, the files are in the folder, but when I use the search bar they do not appear. And the file exists in the folder. I hope someone can help me, if it is something with the configuration, greetings.
How to automatically overwrite files with the same name
Hi team, I used to use Dropbox to organise current files against old versions by continuously overwriting the original version when uploaded to Dropbox. So version 1 would be replaced by version 2, then version 3 etc etc as they had the same original file name. "Inventory Report" for example. However, since coming back to…
Files won't open in Chrome or Safari
Hi, I'm having the same issue as a lot of other people - when I try to access a file eg. Word online, a new window opens but this is blank. I can no longer open to edit and save in Dropbox without downloading the file and re-uploading. Dropbox no longer working on Safari, so have switched to Chrome. Have tried clearing…
Dropbox error: "Can’t upload empty folder." -- Unable to upload photos for a key shared folder
Hi Community! Need your help. I'm trying to upload 7 pics for an interview and for the first time seeing this message, but only 3 made it and when individually trying the rest, I'm getting the following error: "Can’t upload empty folder." -- I've tried goggling and not sure why this is coming up. Can anyone help? Thank you…
I cannot download multiple photos
I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?
Bug with Copying Photo to Suggested Location
I keep running into a bug when copying photos and trying to save to the "Suggested Location" folder shown on Dropbox.com. When I choose the Suggested folder (which is indeed where I want the photos to be copied to) Dropbox instead pastes the copy right into the same folder the original photo is in. To get it to paste into…

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