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How to search a file/folder with the name containing a hyphen ("-")?
I found that Dropbox treats hyphens as spaces when searching for a file/folder. So if I have a file named "a-b-c", it cannot be easily found because Dropbox treats the query as "a b c", which reveals results containing "a" or "b" or "c".
Cannot save changes to Microsoft Word Online documents in shared Dropbox folders.
Greetings. The issue. Any MS Word document that I create in a shared Dropbox folder or add to the folder cannot be edited in Word Online without getting the following error message: Couldn't save latest changes. To avoid losing the highlighted changes, copy and paste them into the document in a new tab. The message is in a…
How can I see how much quota my files are using?
I'm new to Dropbox (or rather returning after 7 years). I'm told I have maxed out my storage at 2 gigs. I am trying to find out how I've done that, but the interface only lists a few files -- and those have no byte values. How do I see EVERYTHING that DropBox has backed up for me and its byte count? Thanks.
Hidden backups are driving me nuts
Dropbox used to make my life so much easier. I had access to all my work folders remotely. But then it was changed to hide backup folders and when one selected it takes me to a web page where I can download the file. This is so frustrating. This seems to go against the dropbox philosophy of "magic" access on all linked…
Unable to access files on web and Paper despite being logged in
I am unable to access my dropbox files, and it prompted me to sign in but I am already signed in, please advise; the prompt is as follows: Error (403) It seems you don't belong here! You should probably sign in. Check out our Help Center and forums for help, or head back to home.
mp4 video download won't play
I downloaded a 1 hour MP4 video from dropbox. I tried playing the video on my laptop, however it stops playing after 20mins or so. I have tried plying the video on different media players with no success. Can anyone help please? thank you
Can't upload a file that's below the accepted limit.
I sent those questions, and I do not have a solution. I was told the max file size is 50 GB. The file I'm trying to upload is 26 GB which is well under the max. My internet is 1.5 GB download and one gb upload. I'm the only one on the internet at the time of failed upload. Also, it is a single file. So none of those issues…
Folder update in progress. try later.
I'm trying to share a 200gbs folder with my clients, but I managed to do up to 35 people, after that I got the error that "Folder update in progress. try later." I don't know what to do, I've already uninstalled the program from my computer and downloaded it again, all files are up to date, and it's not just with this…
Rename and delete options now missing when viewing a PDF file
I always used to like the ability to rename and delete a file from within the built-in PDF viewer. Why did this feature get removed? Now if I'm in a folder with lots of files that start with a similar name there's more chance of renaming or deleting the wrong one compared to before when you did it whilst viewing the file.…
How to Start a Retry
I have about 25 files with upload errors. I clicked "retry all" and they have all been added back "in queue" with a little clock icon next to each file. The only option appears to be the "Cancel" button. These files have been in queue for about 48 hours and no upload retry has been started. How do I instigate a retry of…
Downloading files too large.
Hello I try to download several files in high size from same folder (ideally entire folder) I can downlod any file separately But when I try to download entire folder, i get error: ,,The Zip File is Too Large”. Do I have to buy a subscription to be able to download them? Also I’ve been unable to find a way to download…
CTRL + clicking & Other opening new tab functions not working
I am using the web version and since a week i cant middle scrollwheel click anything anymore to open it in a new tab. CTRL + Left mouse click is also quite broken. This really ruins my workflow and makes it annoying to navigate and work with more tabs open. Any fix to this? Is this a setting or a bug? Or a ''new''…
Dropbox link only will download 7GB of 126GB file
A colleague of mine has Dropbox Plus account and has uploaded a 126GB video file which he sent me the link to. I have tried several times to download this large file. Every time the download completes, the file is only 7GB total, but it is supposed to be 126GB. I have tried downloading to both a HDD and an SSD, each with…
Image resolution upscaled
Hello, I would like to ask about images and their presentation. If i upload relatively small images ( like 1200 x 800 or so ) they are displayed slightly upscaled. If i open them in the web browser and set the zoom level to 100% they are still slightly bigger than the original and image quality is quite corrupted. Is there…
The Billing tab is missing from my Dropbox account settings. Where can I find it?
I usually download my subscription receipts from the billing tab under settings however this is no longer showing. Any ideas where this tab has moved to or how I can retrieve a receipt for payment?
Cannot download the information you requested
HI Team, I am unable to open file. when i place share file link in Excel or Word. its show below Message unable to open https:.......... Cannot download the information you requested.
In dropbox on the web my desktop folder redirects to backup
I use dropbox on my Mac and activated the option to have my desktop local filder saved in dropbox. When I try to use files from my desktop on other computers I connect to the website and select my desktop folder. This redirects to the backup section and there is no other option than download all folder. I did not activate…
The right way to send large (>100GB) files via Dropbox to a client with no Dropbox subscription?
Hi, I have Dropbox Pro myself, so uploading files should be no problem. The key question is: What is the optimum ZIP file size is so that a client who does not have a Dropbox subscription can download them? I cannot find a clear answer to this. In some places it says you can download a folder of 20GB or a single file of…
Search the file in folder
The basic search of file in all folders work fine but I want to search a file in particular folder not whole dropbox. how to implement this.
Zip file gives me an error when I'm trying to download.
I'm using Chrome and trying to download Dropbox folders to my Mac (Monterey version OS 12.0.1 ) and getting an error message: ERROR 79 Inappropriate file type or format. It worked fine before updating my OS system. Please help.
Missing option to open in Office desktop app (example: PowerPoint)
Hi. When using the Dropbox browser interface, I'm missing the option to open apps in the corresponding Office desktop app. I can open in "****** for the web" - but need it opened in the desktop app. I've attached a screenshot below... Today when getting a link to a document in Dropbox, I first have to open the document,…
How can I calculate the quota usage on my account?
Hi, on a Dropbox Basic account and when I look at 'manage account' tab it says I have 1.6 MB standard files and 383MB shared and I have no space left. However I can't see where these standard files are just the shared ones are showing up. I know you normally get a personal folder with Dropbox but I can't see it, what am I…
The size of files and folders on my desktop and the Dropbox site don't match
Why is the size of a folder on my dropbox drive different to the size it is on dropbox website?
The Dropbox desktop app says I'm using more quota than what the website says, why?
I am on the 5 TB plan. Deleted 1TB in the webapp. Now it says 4TB used in the webapp, but on my Mac app it keeps saying 5TB used. - Restarted the Mac App, - Reinstalled the Mac App Does anyone know how to solve this? Dropbox is a critical product to our business, but this really sucks...
Am I really over my quota limit on my Dropbox account?
I have a storage limit on my account of 5.75Gb and only 1 folder containing less than 2Gb. The deleted files have all been permanently deleted. Not sure where to find backups but I can't see any. I have also removed all shared folders (10Gb). On log in I am continually told that I have 12.75Gb storage and have exceeded my…
Moving a folder with many files in Dropbox fails all the time
Dear all, If I post a duplicate question, I apologize. I could not find a similar problem/solution. I have a folder in Dropbox with about 7000 files in it. I tried to move this folder to another location in Dropbox, but it never happens. - First I dragged and dropped the folder in macOS Finder, but the sync gets stuck and…
In dropbox.com/Camera Uploads, file names with colons are not synced to Windows
At Dropbox.com in my Camera Uploads folder I have over 900 jpg files which contain a colon (i.e. : ) in their file names. For example 20161202-15:51 - 15.51.19.jpg It seems these files will not sync to my Windows laptop. What should I do about this?
Mac and PC show different folder size and number of files for the same Dropbox folder
I copied a folder on my Mac to a Dropbox folder. When I look at the properties of Dropbox on a PC the numbers are different than when I look at it on the original Mac. Many files are apparently missing? But is it not the exact same Dropbox folder. How can this be?

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