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How do I access my vault?
I am trying to access my vault from the web portal. I look on the left hand scroll window and my vault is grayed out. I cannot interact with it. How do I access my vault?
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Recent files in Dropbox Capture
Hello Dropbox team 👋, I noticed today that I'm not able to open recent files on capture.dropbox.com. It stucked in loading like this. Are there som problems with Capture or it can be something on my side? I tried different browsers, but nothing worked.
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Video corruption on direct download
I have a folder of video shared with me. Dropbox is unable to zip the whole folder for me as it's too large. When I select individual video files, they play properly in dropbox's player. If I select Save to my dropbox - the video downloads and functions properly. The issue is - if I select direct download, instead of save…
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I cannot open my PowerPoint file online.
My powerpoint won't open online. I could yesterday but not today. i have cleared cache
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Dropbox Paper Doc url keeps redirecting to a video on the page
I have a dropbox paper doc (which I can't share for confidentiality reasons), and every time I try to access it, the url redirects to a video which is embedded in the page. This happens after 1-2 seconds after the page loading. It occurs whether I go through the dropbox paper home page and search for the doc, or if I click…
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Using Dropbox to share photo galleries
Is there a simple way to generate a public link for a Dropbox folder that presents to a new user as a gallery? This seems like a very basic idea, and should be core to Dropbox functionality. "I'm ready to share my photos with my customer. Here's the link to the gallery" The link only goes to a file list by default. Yes, a…
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How can I upload a file larger than 50GB?
I have 3T of storage with my dropbox account and am no where near the account limit but cannot upload a 60GB file. How do I get permission to upload large files? if I cannot ever upload anything more then 50GB then the dropbox solution offered is not a viable solution.
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Wrong google sign in branding on dropbox sign in screen.
Hello @dbox_ team, We have integrated the dropbox and google in our in our project. So in order to publish our app in google they are asking to use correct google sign in branding.
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Backed up files/folders can no longer be shared
Hi, I'm using Dropbox on a Mac with Monterey. I have everything backed up to Dropbox & until today I was able to share files & folders simply by clicking on "copy Dropbox link". Today this feature is no longer available. I've tried sharing from the Dropbox website & there is no sharing option there either. I've noticed…
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Dropbox Passwords remains blank.
Recently I upgraded to windows 8.1 I added Dropbox passwords to chrome and I logged in but without asking for recovery words it just showed this. I deleted and reinstalled Dropbox passwords but it still didn't fix the problem I even upgraded from windows 8.1 32 bit to 64 bit but even that didn't work. Please help all my…
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Excel for web file won't open
Hello! I'm using Google Chrome for Windows to open a MS Excel file using "excel for web" via the dropbox.com page. When I click through to the "excel for web" option, a "dead" paper icon (reminds me of old-school Mac icon) appears, and the file doesn't open... This file opens normally on other computers at my business.…
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dropbox.com is not available via the Internet provider, but OK via mobile
Hi, I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed. Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data. I've tried to connect to www.dropbox.com - no way. Timeout. Various browsers (Chrome, FF, Brave), different PCs and OSes (Window10, Linux Mint), at last,…
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HELP! Vault won't give me access!!!
Hello, I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in to the next stage but doesn't show my folders in Vault and says "you don't have permission to edit this folder. Contact a…
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Make the most of Movebot and Dropbox
If you do any kind of business online, chances are you use an online storage platform and sometimes, your needs change and you need to move your files. But don’t worry - moving from cloud storage platforms, or on-premise file servers to Dropbox couldn't be easier. The Data Migration Add-On, powered by Movebot, makes it…
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full list: "Unable to upload one or more files...not supported by Dropbox and cannot be uploaded"
hello, I'm trying to upload a directory to dropbox via the web ui on a desktop. I get the following pop-up: How do I see the full list of files that will be excluded? "Learn more" opens a page with no useful info and skip these files simply starts the transfer. Presumably many system files are being ignored, but I would…
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Embeding pdf from DropBox on the webpage and prevent printing and downloading
Hello Community, How can I embed a pdf file from DropBox on the webpage and prevent printing and downloading ? So far it is possible to embed pdfs but people can download and print them. Appreciating your support. Eli_
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Mac unable to upload file on web
I am using mac os Monterey version 12.0.1. I meet difficulty uploading files. I click the upload button and select the upload file and click confirm. But, the upload queue doesn't show up. I try to drag the file to the web page, the upload button disappear.
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Unable to open file after renaming it
I have a recording from jitsi app in my dropbox then after i changed the name of the recording the file won't open anymore ( saying there is an error importing the document from another app )???? Even through the recordings that i did no edit its name is perfectly fine and can be opened . What can i do to get this…
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Can my admin see the file I deleted?
Hey quys I uploaded something to my work account, but from my dropbox and then I deleted it. It only appears on my deleted files and no one else from my coworkers. I was wondering if it appears on the delete file of the admin? can someone please help me?
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How to opt out of sharing my personal data?
Before I could access a file that I was sent the other day, I had to agree to the cookies and personal data sharing. I found the wording confusing and could not tell if "Don't sell my info..." button turned on meant I did want it to be shared or didn't want to be shared. Well, it looks like I chose wrong and now I need to…
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Configure trusted client user-agents: Windows Installer user-agent download blocked by Dropbox
Hi, Is there any setting in dropbox where I could configure the trusted client user agents? It seems dropbox web server filters the file download requests depending on the client's user-agent. For instance if I try to download a dropbox file (configured to be shared with anyone with the link) from a web browser, then the…
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blocked on Firefox 98
I am on Linux 64-bit, running Ubuntu 20.04 with Firefox 98. The issue I'm seeing is that all attempts to log in to Dropbox.com result in this message: Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software…
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Can't download sketchup skp files successfully in Chromeon iPad or iPhone
I copy .skp files to my Dropbox folder on my main computer (Mac OS X Monterey 12.2.1) That syncs them to Dropbox “in the cloud”. They show in a browser, with their proper file size - eg 6.7MB for one of my recent files. Other recent files don't work either. On both my iPhone 12 and iPad Mini, when I view them in Chrome…
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Using the @ function to tag people in comments.
Why can't people that aren't part of our team but have been invited to a folder use the @ function while making comments?
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epub files supported but something went wrong
I keep getting the error message 'epub files are supported but something went wrong'. I've tried different browsers. I have received similar files ( previous versions of same file) from same source without issue. They say there is nothing wrong with their file, it opens on their end.
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Trying to download a zip file from the web, but the server disconnects. What can I do?
I am trying to download a 6gig zip file over a connection speed of 1Mb/s, which is pretty slow, but from what I have been doing has been consistent. When I get to about 4.1Gb downloaded the dropbox server disconnects and I get the following message "curl: (18) transfer closed with outstanding read data remaining". I have…
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No results when searching for files I recently added to my account
I am trying to search in some recently added files and notice that I get no results for files I've added in the last week or 2. I can open a folder and see that the picture is in the folder but when i search for that picture by file name it says "no results". I've tried it on the Adroid App and on a web browser. The files…
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Can I remove the new right click context menu on the website?
I've had an annoying new issue crop up that I can't find any answers for. When viewing my company files on Chrome, previously I could right click on a file and get the Chrome menu, which included "Open link in new tab", "Open link in new window", etc. Now, when I right click a file, it is selected (with the check mark) and…
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Remove file extensions from file name
Hi For some reason my drop name includes the file type in the name of the document in dropbox ie:- I save a document called "karen" and it now has to be saved as "karen.msg" or "karen.pdf" dependent on what type of file it is. I used to be able to just call the file karen. How can I term the .extension bit off please.…
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Upload files button doesn't work
I am trying to uplload a word file from my MacBook. I click on "upload files" on the right hand menu in a folder, but nothing happen - it's as if the button just doesnt''t work any more. I've not changes anything on my MacBook or Dropbox. Help!