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Improving Uploads
Hi everyone! My name is Kevin and I lead a team that's looking to make it easier to upload files to Dropbox. We are looking at the Dropbox website and mobile apps (both iOS and Android) to try and make uploading better in the following ways: * Reliability: less likely to fail * Performance: speed things up so you wait less…
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I cannot access Dropbox from any of my accounts, from any location
I cannot access Dropbox from any of my accounts, from any location (different Wi-Fi), or from any device, whether the app or a web browser. Except from a cellular connection.
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Full Text Search Not Working on Business Advanced (Trial)
We're evaluating the Business version, and are unable to search across files for text content. Unless the file was created using the mobile scan app (Android), text within the files is not being returned in any search results. We've tried Word docx files, PDF image files, and PDF files that have been OCR'd using another…
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Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly…
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Larger Thumbnails. Can I do it?
Why isn't there an accessibility option for making thumbnails larger???
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Too many attempts, try again later
Hello, I have the task of creating the accounts of my workplace staff, it only allowed me to create 5 accounts (I need to create approximately 44 accounts). 24 hours have passed and it still won't let me create more, the message that comes out is "Too many attempts, try again later"
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Dropbox Paper Security Issue
Everybody with the link to my paper file has access to it even if I didn't grant it. How to reproduce: 1. Create a new paper file(do not share it somehow) 2. Copy the URL from the browser 3. Open this URL in the incognito mode(Or anywhere where you are not logged in) Expected: - 404 or 403 Actual: - The page opens and you…
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How can I stream a video to my website from Dropbox online?
Hi Guys, So I will try and explain best I can. This is my website https://www.progressivedreamsmusic.com/ and this is a page on my website where I stream videos https://www.progressivedreamsmusic.com/a-progressive-journey-50/ The video that plays on the above page is hosted on my desktop in my dropbox ****** folder. I use…
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Missing floating toolbar in Dropbox Paper
The floating toolbar with formatting tools that appears when selecting text is now missing in Dropbox Paper. Granted, I can still do some of the formatting using the keyboard but the toolbar was much more convenient. It was still there two days ago (Friday) but now it's gone! I haven't made any changes to my computer or…
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download from cloud to external drive
Questions like this have been asked before, but I haven't found an answer yet. My apologies if I missed something. I am going to Antarctica for a year, and my access to the internet will not be guaranteed. I wish, therefore, to create a local back-up of the data I have stored in Dropbox. I know that I could, in theory,…
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'Show changes' in excel is not visible
Hello when i open a shared excel file with open in exccel web , the button that called ( show changes ) is not visible even when the file is shared and my teammates typing in it on the same time is there any solution to make it visible ? thanks in advance
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401 error when printing
Hello, In the last couple of months when I'm trying printing from the browser I'm getting the 401 error. Tried incognito mode, cleared cache but the problem still persists. Thank you.
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Trouble uploading
Windows 11 user. When I drag and drop a folder or file onto the Dropbox folder in Windows Explorer, the upload fails saying I need permission. I've tried Windows copy and move, and TeraCopy and TeraMove. I have my client's primary Dropbox login. I have full control permissions on my own PC. I can create files in Word and…
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DB thinks I am offline
Both my laptop and desktop are connected to my account. This issue is with my desktop only. If you are reading this it is because my internet is working fine, as I proved outside of DB. It's also true that I can perform tasks such as saving to the servers, which wouldn't happen if my internet were awry. But if I try to use…
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after chrome login my screen blanked
today whenever i try to login from chrome my screen blanked after login. am not able to access my account..
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How can I cancel a tranfer I started?
I need to cancel a transer that I started and I don't know how. Dropbox says it expires in one day. I didn't want to transfer the document. I just wanted to make it available to someone who has DropBox.
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How to create a local backup of all dropbox files
Hi all, I am using Dropbox Professional package with 3TB storage and have a lot of files on my dropbox. I want to create a local backup of all my files. I tried doing it by going to dropbox web page and selected the folder containing all my files, however the error says that "THERE ARE TOO MANY FILES TO ZIP". So, it…
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Why can I no longer simply give others the link to a folder I want to share?
This has now become a confusing mess! I used to simply share a link to the folder I wanted to share, with those I wanted to be able to access it. Today, I set up a folder, put the files in it I wanted, then sent the link to one of people who needs to download what's in it. However, hours later I received a message from you…
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automation stopped working two days ago
Automation used to work for me renaming my uploaded file, but now all I get is as shown below and the the spinner never stops. I am using Opera browser.
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I can't open Google Docs in Google Chrome
Hi folks 🙂 Unfortunately, since the latest Google Chrome update, I can't open Google Docs on Dropbox. This is causing lots of daily problems. Every time I try to open one, Google Chrome crashes and I have to force it to close, then open it up again, restore all the tabs and be fast in closing the Google Doc or it will…
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File download from Dropbox Backup does not work
After finding an audio file in my dropbox backup (online) I tried to download it to my local drive....click on download button...NOTHING HAPPENS? Am I doing something wrong?
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Searching for matching filename extensions?
I'm finding the search function on Dropbox as far as finding matching filename extensions, basically doesn't work. Google Drive works as expected. Anyway to search for matching filename extensions on Dropbox?
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Google Documents Opened In Dropbox Are Crashing Chrome
I provide support for some end users, recently I have received reports from a few of my users that they are having trouble opening google document files in dropbox. The specific symptoms are as follows: - the user attempts to open a google document stored in dropbox, either through dropbox directly or through a link in an…
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Upload stuck at 1 sec left and "finishing"
I have tried to upload a lot of files a lot of times, and I get stuck at this multiple times. Sometimes it works, sometimes it stays like this forever.
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Open files from Dropbox Web in the File Explorer
I'm on Dropbox Web and looking for a way to open a file or folder in the Windows File Explorer (I have the Dropbox app installed). I recall there used to be a way to do this, but can't seem to find it now. Does this functionality still exist (and if so, how can it be done)?
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Batch download image files
I have a list of dropbox urls shared with me for some images I need to download. Is there a way to download as a batch instead of clicking each link one at a time?
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Dropbox Passwords going away?
I recently had an issue with Dropbox Passwords, and support informed me that it's been deprecated in Windows and Mac. I don't know what they mean. They were very vague. I use the latest browser extensions in Chrome, and I received an update to the Dropbox Passwords extension just a few days ago. By all appearances, it…
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Excel for web: error 500
When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue persists across all browsers (chrome, safari, firefox) and in incognito windows
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Dropbox Notification saying file is open in google sheets
Hi, I'm having trouble opening a file in excel online. When attempting to open the document, I receive a notice that says that the file is currently open in google sheets so I can only view in excel online - not edit. The file is actually not open in google sheets, I mistakenly clicked sheets instead of excel when trying…
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Getting an error (5XX) on the website
Hello DropBox, Currently receiving Error (5XX). How long does it generally take to resolve this? Thank you!