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Drop Box Web/Website Not accessible
Hi I have the Dropbox app installed on my phone and desktop. On my desktop I cannot access Dropbox via a web browser. On my phone this is possible. The error on my browser (Mozilla) reads; Unable to Connect. I have tried: - disabling and uninstalling my Norton anti virus - using a different web browser - using a different…
Some of my .pdf files appear blurry when I'm viewing those on my account online. Why?
Any file in my own dropbox is blurry when I click on it thru the website. Same when I send a Dropbox link. This did NOT used to be like this. Is there a fix? It basically makes viewing any file thru the website version of dropbox useless. You have to download the file to read it. This is creating a lot of problems for me.…
Why can't I download files and folders from Dropbox to my computer?
I am new! this system as presently experienced is worthless ---so it can't be right? Can't download any folder or file unless through email 1)don't you have simple step by step instructions to download entire folder or pic without going through email 2)once email pic is received, there is no way to down load it --only drag…
When I share a file the preview is cut off after 15 minutes. Why is that?
I shared a 17 minute (1.11 GB) .mp4 file. It was reported to me that the video stops after 15 minutes with the note that it must be downloaded by the recipient to see the whole thing. Does the recipient have to do this to view the entire file. I also plan at some point to put up a larger (47 minute) file so the problem may…
Document with fillable fields
Hello, I have uploaded a document to Dropbox. It is a document with fillable fields. When I upload it to dropbox, it converts it to a pdf. I need the form to remain as a document with fillable fields. Can you help me with this? Thank you.
Change settings so my Downloads are not put in Dropbox
Hello, I have a new MacBook Pro and a Cameo Silhouette. I've noticed that whenever I download files for my Silhouette they are automatically placed with my Dropbox files. How do I keep this from happening? I use the free version of Dropbox for a project I'm working on and want to keep work and personal files separate.…
Unable to upload a file using Safari
Suddenly, dropbox.com isn't allowing me to upload a file if I'm using Safari as my browser. It works fine using Chrome. Any ideas what's going on?
Search doesn't find all results.
Searching for folders which are clearly there returns no results. I am searching for a specific word which is part of multiple folders but they do not all appear in the results. If I search multiple times it wil sometimes have 1 result and sometimes 2, but there should be more. I can't think of a reasonable explanation why…
Zip Folder will not preview any images
Hi, I have jpeg images in a zip folder, which I was able to access before... the zip file is from 2014, but i never had any issues. Now when I try to open the zip file to preview the images, I get an error message saying "something went wrong and we cannot preview the files". I am not able to extract the files either. Can…
Video only downloading partially
Hi there, I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting out. If I then try and reupload these files somewhere, it cuts them short to the point it cut out during playback. (e.g. a 5 minute…
couldn't save content Please check your internet connection and refresh the page
Online ANYWHERE and I get the following error when trying to share from Safari is iOS10 "couldn't save content Please check your internet connection and refresh the page" This hapens on any network. iPad V5 32gb with AT@T
Issues with drag and drop; using chrome browser
Hi all; I have always used the drag and drop feature to add in files to the DB folder. Over the recent months, this feature has become erratic at when it chooses to work and when it wont. Some areas of the screen sometimes work better (ie bottom of the screen below the list of files already there) and other occasions it…
Linux panel icon won't launch Dropbox website
On Linux, right clicking the Dropbox panel icon and selecting Launch Dropbox website does not work. It creates a file in /tmp called something like dropbox-antifreeze-6bajuC and tries to run it. There are two problems with this. 1) The first line of the file is blank making automatic file type identification fail 2) The…
Dropbox.com not accessible via desktop, throwing weird error
Hello, I am receiving error: NET::ERR_CERT_AUTHORITY_INVALID Here's what I can tell you: I am an expat living in Indonesia. I know there are some govt blocks but Dropbox is not one of them and I can still access it on my phone no problem, just not my PC. I can use a VPN and get past govt blocks, but still not able to…
How can I view files by date on the website?
On Dropbox.com, in a browser, how do I view files by date or by date modified?
How can I move multiple files using the Dropbox site?
I'm sorry, but I put this in the wrong thread. I have been looking for a solution to moving multiple files on the web app. I'm not using a phone or a tablet, just a web interface. When I sellect multiple files, the ellipses change to eyes for viewing the files (which makes no sense when multiple files are selected). I feel…
Unable to Upload files
I am using Mac OS High Sierra 10.13.2 and Firefox 57.0.1. When I go to the Dropbox website and try to upload a file, I select the upload button, then choose that file that I would like to upload. (a file and not a folder), there isnt a Start Upload button....When I click on the upload button again, nothing happens. What am…
Is there a way to choose whether .zip files are previewing on the Dropbox website?
I'm a long time Dropbox user and today I went to check if some older links were still active that I had sent to a cleint. Most of the files are send out are zipped for various reasons. It seems that Dropbox will now unzip zipped files in the web browser so the end user can see what's in the zipped file. Is this true? Is…
Download from Dropbox.com directly to ****** Drive
I need to COPY a ton of video and photo files from Dropbox.com to an external ****** drive. Is there ANY way to do this without downloading to my local dropbox first? I don't have enough space to do that. Thanks in advance for any support.
Fake activity?
Yesterday I uploaded a movie file to Dropbox for some friends to download. Immediately after, I decided to check from a browser that wasn't logged in, to see what it would look like for them if they didn't have a Dropbox account. I was shocked to discover, under “Activity”: “Patricia Johnson downloaded this file” and…
Downloading large files gives me an error
I'm having trouble downloading anything over 2GB. It seems like its downloading but when it comes to decompression stage it errors saying the network connection was lost. So then I have to go into the folder and download 6 images at a time which is very annoying and time consuming. How do I fix this (I am in Australia).…
Word Online keep saying that it cannot "save automatically"
When I try editting a .docx file with Word Online, the message "Couldn't save automatically..." keeps appearing and all my progress gets lost. Is there any way to solve this problem?
Pdf not opening in Adobe when using Dropbox online
I have installed adobe acrobat reader DC, linked my dropbox account to it, and change the default program to open pdf files to adobe, but when I try to open a pdf from Dropbox online, it still opens in my edge browser (windows 10.)
Syncing a folder directly on to Dropbox.com without using the Dropbox App on the PC
I have already a Selective Sync set on my PC to Dropbox for certain folders. However, I want to keep operating a separate external drive directly to dropbox.com without the use of the Dropbox App because I want to avoid all those files to end up on my PC file explorer (limiting my memory capacity) as is the case when using…
Saving documents from Dropbox to my computer
I have searched for how to save a document from dropbox to my computer and it says download as first step but I don't have that as an option for "save as". Only option under save as is to "rename file"... Help please.
Can I change the bandwidth settings to help with download speeds from the website?
I am using the Web version of Dropbox on a new Mac Air and the download speeds are terrible for even small files. I don't mean just slow, I mean unusable. I've read that you can change the bandwidth but I don't see a network option in preferences. What can I do? Dropbox is the only app I have download problems with so it…
How to open Password protection for .pdf files and folders.
How do I open Password protected zip for .pdf file? I cannot see any link in the software that allows me to open the file. Thanks!
Duplicate Folder contents
hello, I have a large amount of music, in folders by artist and subfolders by album, on an external ****** drive that I would like to copy to my Dropbox. Some of them are already on my Dropbox but may not be updated. How do I upload folders with the same name as ones already there, updating to include new songs/albums,…
Can I permanently delete all items from the deleted files page?
Problem: there's no easy way to empty your trash. Solution: add an empty all deleted files button. Please don't make me go through each file individually if I want to empty them.
I accidentally dragged the Dropbox icon into Chrome, are my files now public?
I have accidentally dragged my dropbox icon onto google chrome, it created an index(Links) on chrome webpage. Are my files public? I deleted the browser history in the hopes the index (Links) would dissapear, but how do can I check if my documents are infact still private and not on google?

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