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Cannot open Dropbox website through Linux client
Similarly to the issue described here, on a fresh Ubuntu 20.04 with the dropbox client recently installed, by the time I press the button on the app to say "Open the Dropbox site", the browser opens a new window with a local file in the url starting with tmp which can't resolve in a proper site. The issue happens in both…
Convert video from mov to mp4
Hi there I am putting together a series of short videos from my partner’s friends to make one long birthday message video for Covid times. Some people have sent videos in different formats and I think I need to convert them all to MP4. Does anyone know how to do this? The dropbox help area said to click on the three dots…
How can I open an HTML document in Dropbox and go directly to an anchor tag
My requirement is fairly complex, but to understand the issue better I have a simple test HTML file with <a href="#xx">go to xx</a> at the top of the body, and an anchor <a id="xx"> at the end of several pages of text. As expected, on DropBox clicking on "go to xx" takes the browser down to the bottom of the text. On a…
Can't download files: "Failed - Network Error"
Hello, I've been having trouble to download some files from my dropbox account. I click to download the file, it starts, but then it sops, saying it Failed - Network error. Is there anybody here having the same problem? How can I fix it? I had this problem with multiple files, with different sizes (from 2GB to 7GB) and…
Cannot access dl.dropboxusercontent.com in South Korea
Used to work well a couple of days ago. To help you figure out the problem, here is my attempt to type "curl" in cmd prompt: curl https://dl.dropboxusercontent.comcurl: (6) Could not resolve host: dl.dropboxusercontent.com In case of error message in Chromium browser, it returns DNS_PROBE_FINISHED_NXDOMAIN error. I have…
Opera Browser and the Password App
As the Opera Browser is (I believe) built on the same engine as Chrome/Edge can I ask that there be a fully working extension for the excellent DropBox Password manager please. Especially now that the stand alone version is being shut down or being subjected to 'sunsetting'.
Watermark on Video Files
Hi, Does anyone know if the Watermark function available in the Business plans will work on Video files? Thank you
slow deleting files on dropbox.com
when i go into a folder with say 80 files (50mb files) and click to select them all and then delete it used to be instant. Now it can take 30 seconds or more to delete 80 files from the website. This has only happened in the past week. Before this everything was instant. Help!!!!!!!
Safari opening new tab and redirecting to the link instead of downloading without leaving the page
Hi! It works perfectly in Chrome links with ?dl=1 In Safari it opens a new tab or redirects to the link to the investment of only download as it happens in Chrome. Is there any solution for this? My sample page: https://motionloop.com/trendy/elementor-196/?redirect_to=0
No security apps but still can't log into my account on the web on specific computer
I know my user NAMES and PASSWORDS. I CAN login in on any computer, except the ONE that I need my Dropbox working. I have tried with EDGE, CHROME and FIREFOX (Windows 10). I tried PRIVATE mode on THREE browsers. I enter my email and password. I choose sign in. I get the login screen again empty. The app does nothing.…
Error 500 when attempting to sign in on the site
i am getting an error 500 when i try to sign in ive already cleared my cache and tried using a different browser i submitted a bug report using the "self serve tool" and received an automated response to use the "self serve tool" this has been going on since yesterday and i dont see any outages listed on the outages page…
Difference between dropbox app and web-based dropbox, please?
Can you please help me understand the Difference between dropbox app and web-based dropbox ? I have both, but am used to the web-based. Any advantages to using the app only? Thanks
Dropbox.com error messages
I have tried to access "All Files" in Dropbox.com today but I keep getting the following messages: "There was a problem completing this request." "Something went wrong at our end." The browser is Microsoft Edge. What can I do please?
mp4 files can't be previewed from an archive file
Hi, Can someone help with this error please.. ".mp4 files can't be previewed from an archive file" I could preview mp4 files for many years until now. Any ideas? The video files are only small, 20MBs. Thanks
Can't find the DELETE option under the '...' menu in Images
Hi The DELETE option is not available in the '...' menu in my Photos folder on Dropbox web (using a Mac). It is also not available in the menu that appears on the right of the screen when the an image selection box is ticked - as said on https://help.dropbox.com/files-folders/restore-delete/delete-files. How can something…
I can't see comments
Hi All, I've shared a bunch of MS word files with a research assistant who is able to comment on them. I can see his comments in my little Dropbox notification window, but when I go to Dropbox and open the file, none of his comments are visible on the document. I can see earlier comments left on the document (before it was…
How to get a CSV/text file with list of Team-Folders, along with their members? Any workaround?
Hi there Any workaround, or add-on? I have Dropbox Business. How to get a CSV/text file with list of Team-Folders, along with their members? E.g.: ------------------- Folder1, john@domain.com;jack@domain.com; Folder2, mary@domain.com;jessica@domain.com; Folder3, tom@domain.com … and so on. -------------------- Thanks.
I am having wrong time-stamps on files. Can you help?
The last-saved times for files listed in Dropbox.com are wrong. For example, a file on my computer (Windows 7) says the last save time was 1:51 PM. The version in Dropbox says 12:51 pm on the same date. I suspect that Dropbox is not adhering to Daylight Savings Time. I am in New York State, timezone UTC-5; we are on EDT.…
Folder upload fails on Dropbox.com
Hi, I just started with Dropbox Plus. I tried to upload large folders to Dropbox, which took quite a long time (sometimes about 2 days for some of the folders). When the uploading was finished, I got reports mentioning that large amounts of files could not be uploaded (180, 450 files...)!! Can I resume the uploading of the…
How can I find the video files on my Dropbox account?
I have had my dropbox account since 2011, I pay a monthly fee for additional storage. I seldomely log into my drop box account, but I did today several times only to find out that there are video files on my account, and I need to know or how to locate them. the site is not very complex to manage, I am very concerned and…
Incompatibility with firefox.
When uploading files via the web, sometimes the upload reaches "1 sec" and gets stuck. I have contacted Dropbox support and they have suggested that I use a different browser. I have done it and it has worked perfectly. What happens is that I always use Firefox and I would prefer not to have to change browsers for these…
Excessive warning on the browser console
I'm working on an application where I connect the dropbox to host files, after I use the dropbox embedder he started giving me these warning on the console.
4K Video downgraded to 720P in Dropbox PRO
I have a 4K video that plays in full resolution in my Google Drive. However............when I uploaded it to my Dropbox it has been downgraded to 720P resolution. Guess I should stick with Google Drive. Mind you, I have Broadband Internet, so it is definitely DROPBOX that is downgrading my HD videos to 720P. What a waste…
How can I locate large files in my account?
Hi - I need to filter out the large files stored in my local app so I can find some to delete, free up space and start syncing with the web browser version again. I can't see an option to identify where these large files are - some folders don't show the amount of storage space they're taking so no clues that way - does…
I can't use Dropbox with Brave now
Hello, I usually use Brave browser. Since 2 weeks ago or so, everytime I log in, suddenly I get a message from the browser saying "STATUS_ACCESS_VIOLATION". For a split of a second I can see everything fine, but then the message appears. Previously it was perfect. I never had a problem and I've changed nothing in the…
Can't edit powerpoint files in dropbox folder
Hi, we have a dropbox team folder. In it, I uploaded a powerpoint that I want to be able to work on collaboratively with others. However, the "open in powerpoint for web" option takes me to a loading animation and then the following "Oops, something went wrong." I have tried restarting chrome (no benefit). Doing this in…
Direct Download: "cannot create file" error
In trying to "direct download" dozens of video files, many will download fine but many will bring up a "cannot create file" error and won't download. I've tried downloading many files at once, one at a time, clearing the cache, restarting the browser, restarting the computer...but once a file won't download, that one won't…
how do I download all of my dropbox files?
DropBox has served me flawlessly, and conveniently, for many years. But now I'm retiring, and plan to leave the service. DropBox syncs my Projects folder. I'd like to download everything from DropBox, but I'm not sure how to do it? Is there a simple way to be sure that all of my Project files now live on my Mac? The data…
dl.dropboxusercontent.com link not working
I have a file on Dropbox below and when I change the link to dl.dropboxusercontent.com it doesn't work. Are there other formats for file sharing links? [Removed as per Community Guidelines]
Large file download keeps failing
I'm trying to download a shared file sized over 30GB. The download keeps failing. It reaches the end but says it failed and isn't the same file size. I tried on different browser, incognito, no difference.

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