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Folder update in progress. try later.
I'm trying to share a 200gbs folder with my clients, but I managed to do up to 35 people, after that I got the error that "Folder update in progress. try later." I don't know what to do, I've already uninstalled the program from my computer and downloaded it again, all files are up to date, and it's not just with this…
Rename and delete options now missing when viewing a PDF file
I always used to like the ability to rename and delete a file from within the built-in PDF viewer. Why did this feature get removed? Now if I'm in a folder with lots of files that start with a similar name there's more chance of renaming or deleting the wrong one compared to before when you did it whilst viewing the file.…
How to Start a Retry
I have about 25 files with upload errors. I clicked "retry all" and they have all been added back "in queue" with a little clock icon next to each file. The only option appears to be the "Cancel" button. These files have been in queue for about 48 hours and no upload retry has been started. How do I instigate a retry of…
Downloading files too large.
Hello I try to download several files in high size from same folder (ideally entire folder) I can downlod any file separately But when I try to download entire folder, i get error: ,,The Zip File is Too Large”. Do I have to buy a subscription to be able to download them? Also I’ve been unable to find a way to download…
CTRL + clicking & Other opening new tab functions not working
I am using the web version and since a week i cant middle scrollwheel click anything anymore to open it in a new tab. CTRL + Left mouse click is also quite broken. This really ruins my workflow and makes it annoying to navigate and work with more tabs open. Any fix to this? Is this a setting or a bug? Or a ''new''…
Dropbox link only will download 7GB of 126GB file
A colleague of mine has Dropbox Plus account and has uploaded a 126GB video file which he sent me the link to. I have tried several times to download this large file. Every time the download completes, the file is only 7GB total, but it is supposed to be 126GB. I have tried downloading to both a HDD and an SSD, each with…
Image resolution upscaled
Hello, I would like to ask about images and their presentation. If i upload relatively small images ( like 1200 x 800 or so ) they are displayed slightly upscaled. If i open them in the web browser and set the zoom level to 100% they are still slightly bigger than the original and image quality is quite corrupted. Is there…
The Billing tab is missing from my Dropbox account settings. Where can I find it?
I usually download my subscription receipts from the billing tab under settings however this is no longer showing. Any ideas where this tab has moved to or how I can retrieve a receipt for payment?
Cannot download the information you requested
HI Team, I am unable to open file. when i place share file link in Excel or Word. its show below Message unable to open https:.......... Cannot download the information you requested.
In dropbox on the web my desktop folder redirects to backup
I use dropbox on my Mac and activated the option to have my desktop local filder saved in dropbox. When I try to use files from my desktop on other computers I connect to the website and select my desktop folder. This redirects to the backup section and there is no other option than download all folder. I did not activate…
The right way to send large (>100GB) files via Dropbox to a client with no Dropbox subscription?
Hi, I have Dropbox Pro myself, so uploading files should be no problem. The key question is: What is the optimum ZIP file size is so that a client who does not have a Dropbox subscription can download them? I cannot find a clear answer to this. In some places it says you can download a folder of 20GB or a single file of…
Search the file in folder
The basic search of file in all folders work fine but I want to search a file in particular folder not whole dropbox. how to implement this.
Zip file gives me an error when I'm trying to download.
I'm using Chrome and trying to download Dropbox folders to my Mac (Monterey version OS 12.0.1 ) and getting an error message: ERROR 79 Inappropriate file type or format. It worked fine before updating my OS system. Please help.
Missing option to open in Office desktop app (example: PowerPoint)
Hi. When using the Dropbox browser interface, I'm missing the option to open apps in the corresponding Office desktop app. I can open in "****** for the web" - but need it opened in the desktop app. I've attached a screenshot below... Today when getting a link to a document in Dropbox, I first have to open the document,…
Dropbox desktop app disk space not syncing with what I see online.
I am on the 5 TB plan. Deleted 1TB in the webapp. Now it says 4TB used in the webapp, but on my Mac app it keeps saying 5TB used. - Restarted the Mac App, - Reinstalled the Mac App Does anyone know how to solve this? Dropbox is a critical product to our business, but this really sucks...
Surprising fix to linux account-linking problem: login via pure text terminal, rather than X desktop
Dear Dropbox folks, I was having difficulty getting Dropbox to work on Linux (Ubuntux 18.04), and had removed and reinstalled the dropbox client without success. Even when I reinstalled the daemon with dropbox start -i, I still never was able to get the message: Starting... To link this computer to a Dropbox account, visit…
Moving a folder with many files in Dropbox fails all the time
Dear all, If I post a duplicate question, I apologize. I could not find a similar problem/solution. I have a folder in Dropbox with about 7000 files in it. I tried to move this folder to another location in Dropbox, but it never happens. - First I dragged and dropped the folder in macOS Finder, but the sync gets stuck and…
In dropbox.com/Camera Uploads, file names with colons are not synced to Windows
At Dropbox.com in my Camera Uploads folder I have over 900 jpg files which contain a colon (i.e. : ) in their file names. For example 20161202-15:51 - 15.51.19.jpg It seems these files will not sync to my Windows laptop. What should I do about this?
Mac and PC show different folder size and number of files for the same Dropbox folder
I copied a folder on my Mac to a Dropbox folder. When I look at the properties of Dropbox on a PC the numbers are different than when I look at it on the original Mac. Many files are apparently missing? But is it not the exact same Dropbox folder. How can this be?
I get a "You are not allowed to make this purchase" error in Tajikistan, and I can't upgrade.
I can not pay for a subscription with a VISA card of a Tajikistan bank, it says "You are not allowed to make this purchase". Please tell me how to pay?
I find I cannot delete my empty folders...
I find I cannot delete my empty folders. The "hovering" and "three dots" option as suggested by DB does not work. The famous three dos do not appear. They appear to give the delete option only when there are files in the folder. 'Right click' on the folder on the (left hand side of the screen) only gives the Windows…
Safari 16.1 (macOS Ventura) cannot access Dropbox files
Safari cannot open the page.The error is: "The operation couldn't be completed. (kCFErrorDomainCFNetwork error 1.)" (kCFErrorDomainCFNetwork:1) Dropbox recently moved itself to "a safer location", i.e., ~/Library/CloudStorage/Dropbox. Everything was fine. Afterward, I upgraded macOS to 13.0 (Ventura). Safari is now ver…
"There was a problem completing this request" on every browser operation at Dropbox website
Hello, All! I am hoping someone can offer some wise words to help with this weird problem I have started to have with the Dropbox website. Since most of my files in my Dropbox Home account are stored in the Cloud via SmartSync (as opposed to on the physical drive), I find that the website search function is usually the…
Where does Dropbox inform potential users of unsupported file types
I am a fairly new Dropbox user and thus far very satisfied until I tried to upload certain file types developed by Google. Dropbox would not allow them to be uploaded claiming they are not supported. I don't recall anywhere in the sign up process for creating a Dropbox account seeing a disclaimer or warning stating which…
"Display Limit Reached" message when trying to view my photos
Hi--- I keep all my photos on Dropbox. It's usually great-- I open the app and scroll back and go back literally years and years and years. If I want to see a photo from November 2014, I could usually just scroll back there (it takes a while, but always worked). Today, when I went to do that, I got to the end of 2019 and…
There was a problem parsing the package
Starting this morning every file I download from my Dropbox results in "There was a problem parsing the package". I've tested half a dozen files, and all have the same results. This is happening on four devices, two with external storage and two with only internal storage. I've also downloaded and installed files from four…
Не загружается файл
Похоже, у вас проблемы с Интернетом. Подождите немного: как только подключение восстанов Приветствую! кто ни будь сталкивался с подобной проблемой? не загружает файлы, в определённый момент останавливается загрузка и выдаёт данное сообщение, и на этом все стопорится (с подключением к интернету все хорошо, и никуда оно не…
Difference in using Dropbox.com VS File explorer VS dropbox app
I am having a hard time understanding the differences in the 3 ways to login what one is best to use easiest to ; rename files/move folders/create new folders & subfolders ? do they all sync at the same time? Please explain each one
Help understanding tagging, automation to organize files
I need help figuring out the best way to use tags in Dropbox, and about the auto organizing of folders and automation. I’m organizing a bunch of documents for a business that I have a bunch of seven folders and it needs to be corrected with a better system in place. I’ve read the online “help” but some examples / more in…
moved files to a new folder and somehow the files were deleted
i moved a bunch of files into a new folder and then i went to check and they showed up as deleted. then i restored them but some would not restore i was using the web version

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