Web

When on Android app, there is extremely handy feature called Move to Vault. Thing is that this would be great if this option was available from webui also.

Hello, When moving my files to a new system install using Dropbox, I found out that some of them haven't synced back. When looking at my web folder, they appear to have 0 bytes. When trying to preview them, I see a 415 error message: Are my files really "safe", or are they lost forever? I don't see any file history, they…

I cannot access any files through a dropbox link as every link I click leads to a white screen on the page. Reloading or closing the browser doesn't work, neither does opening on another browser or device.

My left side column is only about an inch wide, it does not seem like I can make it wider. I cannot see the full name of all of the folders in my Dropbox because the left side column is only about an inch wide. It used to be I could drag that column to the right to make it wider but Dropbox is not allowing me to do that

I just uploaded a video to share from my Dropbox and saw the transcription ability had been added. I tried it out and it worked well but it made several important errors in words - combining sounds creating wrong words, misspelling names and sounds like errors. There were only a few but they were important for anyone…

Something recently has changed with the UI for sharing links on the browser version. It now no longer first brings up the dialogue window (see image below) that shows the option to change the link to one that is set to view/edit (whatever is not the default, the default starts on edit but I've changed it to view). The only…

I have a "Can View" link for one of my Dropbox folders that has worked for the past three years. Now, whenever anyone goes to open it, they only get a blank white screen with the Dropbox URL. I can see all the files when I log in to my own Dropbox account. I tested the share link as a viewer and can't see anything. I have…

Every month I upload specific files to Dropbox, to store as an archive. Starting in February 2024, files from one specific folder were moved instead of copied. Files from other folders are being copied, as expected. I noticed that the source folder was empty and downloaded the previously uploaded files, but now I can't get…

I am trying to edit a .docx file but am unable to, both from the web browser and the word document itself. I have downloaded the Dropbox desktop app and am not able to edit it when opening from there either. The file shows that I have permission to edit the file but when I open it, it will only open in "read only" mode. 

Hi Dropbox community - I'm a design researcher here at Dropbox. I'm curious about how you access Dropbox! How do you access Dropbox: the website, the desktop app (for mac/windows), and/or the mobile app (iOS, android)? * For those you use, why do you use them? * For those you don't, why not? Is there anything you wish you…

When using Dropbox from a web browser and clicking on a file, I would like to have the option of setting it to always default the opening that file in another tab or another window.

Hi Guys, My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared…

Hi, I've been trying to download an 84.2 GB mp4 file for the past two weeks, but every time it fails. I've got an ethernet cable, tried different browsers (Firefox, Chrome, Edge), tried a VPN, tried closing everything but the download tab, and used a download manager, but I haven't been able to download the file fully.…

On both Chrome and Edge nothing shows on the page and I get this Error: I have upgraded both to the newest version. It works on Firefox though.

Hello! I have three files on my machine that have a green check mark but are not synced online. I was wondering why this could be? So far I have quit and re-started dropbox, signed out and back in dropbox. These files are not 'online-only' and I don't have selective sync. The file sizes are 20MB, 15KB and 5KB thank you in…

Hi I am setting up a database that will be stored in Dropbox. I have created it in excel for the web. One of the things the users will do is create a new doc and save that to a specific folder. I have created a doc, let's call it "datasheet". The user needs to use the doc and then add data to the datasheet and save it…

We have embedded Dropbox onto our website in an iframe: [Removed as per Community Guidelines] We produce a Dropbox read only share link to include in the embed code. For some folders we get a share link containing /scl/fo/ which leads to a registration splash screen whenever a website visitor clicks a file in the embedder.…

Ive used dropbox for a while now & before I just uploaded a .apk file and when I accessed it through Downloader on my fire tv it would download and then have the option to Install. Now when I add the .apk file it will download BUT there is no option to install???? I noticed that the links now have rlkey in them also.....…

Hi everyone! I have some weird issue on my computer and hope someone knows the solution. I tried to look up but seems like I am putting wrong keywords or something, and can't find it. So, here is the situation. When I go to my web dropbox, there are several folders under "All Files", which is including My own dropbox, and…

Hi, We are having some 4500 PDF files in Dropbox that we would like to share with people on our website - behind a general login, controlled by Wordpress. The users must be able to search using strings to identify certain files, and then have the download or view option to access the files. We are looking for a Dropbox…

I'm in a team of 3 with a shared dropbox - not my account but I have my own paid subscription so plenty of room in the shared online dropbox space. I am working on iMac with Numbers spreadsheet and Pages word-processing. I don't have Microsoft Office and can't afford it. I can upload my Numbers spreadsheet to the online…

I am currently on a free plan. I'd like to purchase a family plan. When I try to purchase a plan I get an error that the Captcha cannot verify me. I have tried multiple times and it doesn't work. I am unable to contact Dropbox support because I am on a free plan. I can't purchase a plan until I've contacted support. Help!

The "add dice up to 14" captcha - five times in a row - with a time limit - grainy images - that resets if you get one single wrong answer is absolutely not a test of me "being human". It is a frustrating and ridiculous waste of time that is not disability friendly and simply impossible under some internet conditions.…

Hi Everyone, When viewing an excel sheet in Dropbox it automatically opens as a Google Sheets doc. Also when you share the link, anyone clicking it will automatically see it a Google Sheets doc. Is there a way to set it to Microsoft 365 as default? I have changed the settings in the Default Editing Apps section to "excel…

I've been a user for years without issue. Mostly, I access shared folders by logging in online rather than syncing to a device because I work with a lot of people and a lot of files. A few months ago, this become a huge problem. It doesn't matter what computer/device/location/internet service/browser I use, the folders…

MacBook 14.9 OS: Sonoma 14.4 Hi, I need some advice: When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, error appears "www.dropbox.com refused to connect" see screen shot. This was working fine last week, however it potentially stopped working…

Is there something wrong with Dropbox paper? All other items are opening except for the paper functions.

Hi, I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history. This looks like an error. Am I right?

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views. The "List" and "Large List" views function correctly, but are not useful since we need to be able to see the images. Others on my team have experienced the…