-
Saving articles with new folders
Hi, does anyone save web page articles from iOS Safari into DropBox? I normally use the ‘Save to DropBox’ option in iOS Safari. That option would also allow me to save a web page article in a new DropBox folder. However, this week the ‘Create New Folder’ option is no longer there. Does anyone have the same issue? many…
-
How to manually copy my files to a local drive
Except for a few sensitive documents, Dropbox is my default storage location, partly to use some data across Mac and Windows computers such as text notes and manuals, and partly to spare some computer drive space (although I only use about 39 GB). On my main Mac I manually copy local files to external drives, creating a…
-
My backed up files appear to be empty
I have a 500 GB ****** drive full of files from older computers which I "uploaded" to my Dropbox account. Each time I turned on my computer, Dropbox would resume the upload process (which by the way, took days to complete). I upgraded my account to 2 TB to accommodate this, as well as another drive I intend to back up to…
-
Upload from external drive to web account stuck in queue
I'm trying to upload a large amount of files directly from an external drive thru a web browser. I have tried both Edge and Chrome and both are acting the same. It just sits there stating the files are in queue... I did manage to get one file to upload by itself. I let this sit overnight and nothing happened. I do not have…
-
Pro Res Video File only partially downloading
Hi, when downloading a Pro Res video file (69GB) the file only partially downloads but the download in my browser marks the download as complete, so I'm only getting half the video (31GB). I've tried switching my connection and contacting my broadband provider. I've checked Windows for the latest update and restarted. This…
-
Creating Text file from Macbook(Desktop)
I am using Dropbox App on iPhone13 mini and able to create or edit Text file. However, I am not able to create Text file on Dropbox web of MacBook Pro Ventura 13.5.2. Is there any way to handle the Text files from MacBook?
-
Comments aren't visible to the recipient of my photos
I am sending photos to my graphic designer for my book. On the right side of my photo, I am typing information about the photo that he needs to see. When he receives the photo, the comments are not visible. What do I need to do to make the comments visible to him? My email address is [personal information removed per the…
-
Can excel be edited on Dropbox without having a Microsoft account?
I have an excel file I want to share for collaboration with a friend who has a free dropbox account, but no Microsoft Office subscription. Can she edit it in excel (not google sheets) without having the subscription? Does it require her to add the folder (which I share) to her dropbox account or can she edit the excel by…
-
Folder updates in progress
Hi guys, I want to share folders with some users in my test team. My test folders only contain 1 file of about 3MB, I tested with only 5 users. But every time I share, I get an error message "Folder updates in progress". I've tried using incognito browsers, many different ones, and I've also tried waiting until the next…
-
Getting 410 Error in rendering pictures on my website as background
I am using my pictures saved on Dropbox as a background picture of my website, however after a day the pictures are not visible anymore. I noticed that the direct link for the files are not directing me to the picture instead giving me a 410 Error. I already changed the "dl=0" to "raw=1" and it is still the same. It is…
-
"Save to Dropbox" pops up when I'm trying to click on a thumbnail to enlarge it on a web page
Dropbox recently has started behavior on Windows 11 where when I attempt to click on a thumbnail photo to enlarge it for viewing -- such as a picture in a post on social media -- it pops up a "Save" button, which may save the photo to my Dropbox files if I don't catch it before I click. When I right click on the pop up…
-
Cleaning up Dropbox account for business & choosing the right method to organize my content.
Im looking to set new policies in place for my organization such as (Fixing dropbox!) we have vendor folders, customer, training, compliance etc We want anything that has $ such as invoices, bills etc to go into a CXO (restricted folder only people in CXO can see) then other stuff in regular folders such as a customer…
-
Cannot move files between dropbox and Backup
Hello, before I did it quietly, but since the transition to Dropbox Backup took place, through the web page it is no longer possible to transfer dropbox files and put them in the backup folders or vice versa but it shows the text "Files can't be moved into backups". Please, can you put this feature back ?
-
Zip Folder Downloaded from Dropbox 'is invalid'
Hi there, I've just encountered an issue where by a large-ish zipped file i am trying to download (about 4GB in size) cannot be unzipped / extracted even though it appears to download successfully. Anyone encountered something similar? (For context, Dropbox had been working fine for me previously, as I use it exclusively…
-
Can't log in to the Dropbox site or app
Problem: cannot log in on my new machine at all. Secondary problem: because I can't log in, I, a paying customer, cannot request support. Because it requires login. Steps: - Using my new computer (win 11, new laptop opened for the first time today, all windows updates current) - Install Dropbox app - Login directs to my…
-
Can't download video on the desktop app - "check internet connection" error
Okay, so for context, I download videos from my phone to the Dropbox and then I go to Dropbox in my laptop and download them on my computer. Problem is, one video refuses to download on my laptop and it keeps saying "check internet connection". I have internet, will always have internet, and the connection definitely…
-
Where do you find the "Viewed Links" folder from the Mobile App when using the desktop website?
On my phone, I can see an area called "Viewed Links" and it shows me the folder that my friend shared with me via a QR Code. I can access everything inside her shared folder when on my mobile app. I cannot find a list of "Viewed Links" when logged into Dropbox on my desktop. I can forward the QR Code link from my phone…
-
Dropbox folders look grayed out after transferring from Business to personal account
I've recently left my ****** and I am in the midst of transferring some of my creative work from my employers business dropbox to my personal dropbox. I read in the community that I should create a shared folder between the business acc and my personal acc, and then copy into the shared folders the items that I want to…
-
Upload via web interface stuck at 27%
I signed up for the business plan free trial because I need to temporarily store about 3TB of data before I can rebuild my NAS RAID & drives. I started the upload at around 3PM ET on Sunday and 10PM ET it was still at 27% of the data having been uploaded and has been for at least three hours. My connection is via ethernet…
-
How to default opening files with processing apps (instead of unworkable ''preview'' view)
Everytime ctrl+click to open a file - it opens in this preview version. I would like files to default to opening with Microsoft Excel or Word, so I can get going! Otherwise, it's clicks on the three dots then > Open with > Excel. 😮💨 if you are doing this thousands of times a day with files.....it's a long winded process!…
-
Drag & drop folders no longer uploading as a standalone file.
Recently whenever I drag and drop a folder of pics from my desktop into my Dropbox, Dbx automatically uploads it into another existing folder instead of adding the folder in as a new folder into "All My Files". Why is this happening? It's very frustrating as I then have to search every folder I have for the newly uploaded…
-
Web Videos now supports auto-generated Video Transcriptions + Closed Captioning
Hey folks! My name is Derrick and I work on a team that improves the file preview and viewing experience at Dropbox. We are excited to announce two features on Dropbox.com to enhance your video viewing experience: video transcriptions and closed captioning. Here’s how to use: Simply upload your video to Dropbox and voila!…
-
Support for international currencies on Dropbox.com
Hi there! I’m Amanda, the Product Lead for International Growth. Our team is committed to making it as easy as possible for customers around the world to use Dropbox. One of things we’re doing is adding support for local currencies. In September 2023, we launched support for the Brazilian Real. Next month, we’ll launch…
-
Unable to move or delete files via the web - "There was a problem completing this request"
I'm at my wits end waiting for Dropbox advanced support to put eyes on my ticket, so I'm going to see if anyone has any suggestions here. We are in the process of reorganizing our Dropbox entirely, going from one top-level folder with a bunch of subfolders containing all of our data to multiple top-level folders containing…
-
All of my files online give me message that "something has gone wrong, but my files are safe"
Hello. I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop. They uploaded, no problems. I have gone in to access them today and when I log in, they are all listed for a second then I get a message telling me something has gone wrong but not to worry my files are safe. I have searched…
-
Unable to view folder size on web browser using a Mac
Hi there. I am unable to view folder size on web browser using macOS Majave. I can view file size only. Any help would be appreciated.
-
How can I embed an image folder into website
I need to embed a photo folder onto a website with the most recent photo displaying. How do I do this?
-
Is it possible to directly open a file with Google Doc
For now, on Mac, there is an option "View on dropbox.com". I'm wondering if there is any workaround such that I can directly open docx files with Google Doc. I understand that I can create GDocs on dropbox, but I do not want to deal with the access permission issues, and I just want to edit the file with GDoc rather than…
-
Dropbox freezes while finalizing large file upload (3 gb MOV file)
Stuck on 1 second left. Need help/advice on this ASAP. Is this a Dropbox thing or an error. Can this be fixed?
-
.rtf files now have become .rtfd files and won't open
here is the problem which has just begun recently. I have an iMac and iPad and iPod and now .rtf files now have suddenly changed into .rtfd files and won't open. I think it is only .rtf files which have images embedded. Can't find any help although i discovered if i go through one at a time and RENAME them back to .rtf ,…