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Can't log in to the Dropbox site or app
Problem: cannot log in on my new machine at all. Secondary problem: because I can't log in, I, a paying customer, cannot request support. Because it requires login. Steps: - Using my new computer (win 11, new laptop opened for the first time today, all windows updates current) - Install Dropbox app - Login directs to my…
Can't download video on the desktop app - "check internet connection" error
Okay, so for context, I download videos from my phone to the Dropbox and then I go to Dropbox in my laptop and download them on my computer. Problem is, one video refuses to download on my laptop and it keeps saying "check internet connection". I have internet, will always have internet, and the connection definitely…
Where do you find the "Viewed Links" folder from the Mobile App when using the desktop website?
On my phone, I can see an area called "Viewed Links" and it shows me the folder that my friend shared with me via a QR Code. I can access everything inside her shared folder when on my mobile app. I cannot find a list of "Viewed Links" when logged into Dropbox on my desktop. I can forward the QR Code link from my phone…
Dropbox folders look grayed out after transferring from Business to personal account
I've recently left my job and I am in the midst of transferring some of my creative work from my employers business dropbox to my personal dropbox. I read in the community that I should create a shared folder between the business acc and my personal acc, and then copy into the shared folders the items that I want to…
Upload via web interface stuck at 27%
I signed up for the business plan free trial because I need to temporarily store about 3TB of data before I can rebuild my NAS RAID & drives. I started the upload at around 3PM ET on Sunday and 10PM ET it was still at 27% of the data having been uploaded and has been for at least three hours. My connection is via ethernet…
How to default opening files with processing apps (instead of unworkable ''preview'' view)
Everytime ctrl+click to open a file - it opens in this preview version. I would like files to default to opening with Microsoft Excel or Word, so I can get going! Otherwise, it's clicks on the three dots then > Open with > Excel. 😮‍💨 if you are doing this thousands of times a day with files.....it's a long winded process!…
Drag & drop folders no longer uploading as a standalone file.
Recently whenever I drag and drop a folder of pics from my desktop into my Dropbox, Dbx automatically uploads it into another existing folder instead of adding the folder in as a new folder into "All My Files". Why is this happening? It's very frustrating as I then have to search every folder I have for the newly uploaded…
Web Videos now supports auto-generated Video Transcriptions + Closed Captioning
Hey folks! My name is Derrick and I work on a team that improves the file preview and viewing experience at Dropbox. We are excited to announce two features on Dropbox.com to enhance your video viewing experience: video transcriptions and closed captioning. Here’s how to use: Simply upload your video to Dropbox and voila!…
Support for international currencies on Dropbox.com
Hi there! I’m Amanda, the Product Lead for International Growth. Our team is committed to making it as easy as possible for customers around the world to use Dropbox. One of things we’re doing is adding support for local currencies. In September 2023, we launched support for the Brazilian Real. Next month, we’ll launch…
Unable to move or delete files via the web - "There was a problem completing this request"
I'm at my wits end waiting for Dropbox advanced support to put eyes on my ticket, so I'm going to see if anyone has any suggestions here. We are in the process of reorganizing our Dropbox entirely, going from one top-level folder with a bunch of subfolders containing all of our data to multiple top-level folders containing…
All of my files online give me message that "something has gone wrong, but my files are safe"
Hello. I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop. They uploaded, no problems. I have gone in to access them today and when I log in, they are all listed for a second then I get a message telling me something has gone wrong but not to worry my files are safe. I have searched…
Unable to view folder size on web browser using a Mac
Hi there. I am unable to view folder size on web browser using macOS Majave. I can view file size only. Any help would be appreciated.
How can I embed an image folder into website
I need to embed a photo folder onto a website with the most recent photo displaying. How do I do this?
Is it possible to directly open a file with Google Doc
For now, on Mac, there is an option "View on dropbox.com". I'm wondering if there is any workaround such that I can directly open docx files with Google Doc. I understand that I can create GDocs on dropbox, but I do not want to deal with the access permission issues, and I just want to edit the file with GDoc rather than…
Dropbox freezes while finalizing large file upload (3 gb MOV file)
Stuck on 1 second left. Need help/advice on this ASAP. Is this a Dropbox thing or an error. Can this be fixed?
.rtf files now have become .rtfd files and won't open
here is the problem which has just begun recently. I have an iMac and iPad and iPod and now .rtf files now have suddenly changed into .rtfd files and won't open. I think it is only .rtf files which have images embedded. Can't find any help although i discovered if i go through one at a time and RENAME them back to .rtf ,…
Dropbox Paper - "Dropbox refused to connect" when inserting video on paper
I am suddenly getting this error when uploading video links to dropbox paper. Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating. I'm using Chrome - tried restarting both chrome and the computer - closing dropbox and signing in again. Turning off a couple of…
I'm being redirected to a shared link, when logging into my web account
Hello, today I noticed something when I tried logging into my dropbox from my personal computer, once i typed dropbox.com a link opened where there were 7 images stored in the link and the link isn't editable by me even when I log into my account The issue is that I do not remember creating such a link and it feels like it…
Is it possible to edit .pages & .numbers documents using Dropbox?
I use a Mac & use Pages (not Word) and Numbers (not Excel). I rarely share Dropbox documents, I use Dropbox as a way to access/read documents when I'm not using my Mac; either on my iPad (using Dropbox app) or another computer via the Dropbox website. I would like to be able to edit Pages & Numbers documents using the…
Why can't I find my backup files online?
I have had a big backup going for several days now. The counter says it is 71% complete. Around 250 gigs have uploaded. But when I go to my Dropbox folder, all I see is one file, an instructional pdf which was there to begin with. With so much data already uploaded, why am I seeing none of it in the Dropbox folder? With…
Why does the upgrade screen not show any prices?
Its a really horrible experience to have this screen and not show prices. It was a concious decision made by someone that went though several stages of approval and really shows you don't care about the customer. Also I have to deal with a chat bot or post this publically to interact with your support?? How have things…
Problems with uploading my iTunes library to Dropbox through the web
I am trying to upload my iTunes library (~38,500 files) to DropBox. Initial indications were that this would take 24+ hours After 22 hours, ~37,000 files had been uploaded, but the process froze and then stopped. There was no error message. Rather than restart the entire process, can I get DropBox to (identify and then)…
Owner of shared file doesn't receive my request asking for access
Getting an error when logged in... just sends me to forums (Hello!) or Status page, etc... But anyway, I'm also running into an issue... I was sent an invite to edit a file/folder, but when I click the link, I get a message that says "You don't have access" so then I'm told to request access, which I did, but the owner did…
can't download files
I have been experiencing this issue for several days - I can't download my files. I have tried selecting the file from the list of folder contents, then clicking download. I have tried opening the file in Dropbox (double clicking the file) and downloading from there. I have emptied the cache, cleared history, logged out…
Unable to download most files from the website
Hello! I can acces som photos, but not all uploaded files. Maybe it's only shared files I can't access. Here's my case: I am a consultant/developer using DropBox to distribute SW to my (one and only) client. I am using DropBox from several Linux computers installed at different locations all over the contry (Norway). These…
I don't see '#add a tag' on the right-hand panel on the website
Hello, I would like to tag photos/files but it isn't giving me the add tag option. I have followed the instructions here https://help.dropbox.com/organize/dropbox-tags but I don't see '#add a tag' on the right-hand panel as it describes? I am using the dropbox.com website and a free account. Please find the screenshot…
Folder shared with a user opens in the web instead of Windows Explorer
Hi, I am having an issue with a folder that is being shared to a user. When shared, the user receives a notification in their Dropbox application to let them know it has been shared with them. However, when following the notification to the file, it opens in the web, instead of the local file explorer. I understand that…
Something went wrong error | Can't access shared folder via browser
I routinely access a shared Dropbox folder via browser to download documents. However, for the past couple of weeks, the folder almost never loads and I get an error message stating "something went wrong." Very occasionally, when I refresh or reopen the browser, the folder will load and I can download ~830 documents, but…
Automation of subfolders to keep the same pattern as the parent.
Is there a way to enable all new subfolders to automatically have the same automation as the parent folder, or even the grandparent folder? As far as I can see there isn't one.
"Add Block Detected" when downloading files
each time I try to download a file I get a message saying "ADD BLOCK DETECTED" although I have allowed all add's inc 3rd party & I have followed the instruction what to do I still get the message!!?? am I doing something wrong or is there a way around it?

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