-
Wrong date format in email notiifcations despite settings
The date format is set to DD-MM-YYYY in my preferences, but Dropbox emails are arrving in a completely different format with the month and day inverted. I know MM-DD-YYY is used in the US, but in the UK and Europe this is incorrect for numerical dates, and when it's not obvious that the day couldn't also be a month (e.g.…
-
Dropbox Website Navigation Pane not showing all folders
I have had a Dropbox account for a while, and there are some files that I only store online and not locally to any of my devices. I have one folder in particular named "Dropbox / _do not synch locally / E / Jon-Imaging / raw / Checked" which holds quite a few folders (292) where I have organized my photos. These typically…
-
'Search by tag' not working
I have applied tags to my photos, but the tags are not showing up in the search bar. When I perform the search, I get results that I assume Dropbox's image classifier has unhelpfully recognized as related to my tag search, but I am not able to filter results that actually have that tag. I have cleared my cache, used…
-
There was a problem completing this request
When signing in to Dropbox, the above message appeared on my screen.
-
In google docx, the last word I typed disappear
I'm using google docx in drop box. The problem is that when I type something in google docx and change my tab(eg:go to other homepage), the last word becomes disappeared. Example : I type '안녕하세요'(it's korean) -> go to other page to search something -> the last word disappears('안녕하세') This phenomenon appears too often for a…
-
Download button keeps old filename
Hello When I use the web interface I come across a bug: 1. Open a image in the preview mode. 2. Rename the image. 3. Click on "Download" 4. A empty file with the old filename is downloaded. The only solution I know is to: 1. Go back one step to the folder. 2. Reload that page so the new filename is loaded. 3. Click on the…
-
"Oops, something went wrong."
Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the files there, they load to a white screen. I've also tried clearing my browser cache, updating the browser, and restarting my…
-
Dropbox shared folders and their display in the interface
There is a folder structure in Dropbox. All folders have shared access to invited users by email addresses. On some of the folders, there are icons in the form of two people. How to remove this or why are these icons not on all folders to which access has been granted?
-
Select an image for Dropbox Password Icon
Please, I would like to be able to select an image to my passwords instead of the name initials (similar like Authy), or just use a default image from the meta icon of the website. It looks ugly some passwords with image and the rest with initials, a bit inconsistent. Thank you for supporting ❤️
-
New login page breaks 1password
The new log in page for some reason has the e-mail input field as type=password, which makes 1Password think it's a password field. This breaks the security provided by password managers. I think this is a bug. This is the web app login dropbox.com/login
-
The ability to download a list of all filenames in dropbox as a CSV or similar
It would be really useful to have the functionality to be able to download a complete list of files held within dropbox, file sizes and their folders. It's essential for audit and data management purposes. Currently it is not possible to pull a list, or even copy filenames, so that a catalogue can be created outside of…
-
Shared link permissions
Hi, i am having trouble with my videos on patreon. I create content for patreon and usually share a link from my Dropbox and post it there. My members can then click the link to view the content, however the last few days it hasn't been working and instead I am receiving a message from Dropbox requesting I grant the…
-
Screen appearance - black menu box at bottom
I'm an idiot, how do i get rid of this black box/menu bar bottom of screen, it covers up part of my document and is annoying as hell.
-
View my photos so I can organize and delete them
Hi I click on your link and for a mere split second my pics come up then BAM an image of a sleeping dog shows up. I click on the photos icon but I only get the sleeping dog image. VERY frustrating!! It's like they are forcing me to upgrade. THANK YOU
-
Google Domain Change
We recently changed our company name due to a rebrand and updated our Google Workspace primary domain. Now none of our team of 10+ (paying) members can access our company dropbox due to the Google sign in page saying 'Could not find your Google Account'. The new domain was set as the primary domain and any emails sent to…
-
.pdf files are supported but something went wrong
I get the following error message, and as someone whose job is to go through Dropbox and rename files, it's really slowing me down. I've tried opening it on a different web browser, I've tried restarting my laptop, nothing's working. I looked through some forums but never found a response. Here's the following info that…
-
Deleting a tag from a list of multiple tags
I have been experimenting with adding tags to files including by creating a folder and automatically have Dropbox assign tags to files added to that folder, which is very helpful. However, even following the Help instructions at https://help.dropbox.com/files-folders/sort-preview/dropbox-tags I can find no way to remove a…
-
"This file cannot be previewed because you are offline" when accessing shared link.
Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one example link where I get this problem. Even clicking download doesn't do anything. This thread on the forum seems to be related to my…
-
Starred Folder Missing
Starred Folder Missing for a user
-
Share link not working
Our share links are no longer working in Shopify. We have a wholesale website where we have our dropbox links in the navigation for retailer resources such as terms and conditions, images, etc. These links used to work. They no longer work. Our customers just keep getting redirected to the dog page that says "that didnt…
-
Printing an Excel document to PDF
I have an excel document in Dropbox. I want to print or save it as a pdf (doesn't matter which, ,just need to convert it). I try "print as PDF" and there is a download button. I click 'print to pdf' and then click download, The screen view goes from the print screen back to the document but nothing else. I cannot find the…
-
Cant edit shared Excel
For about 1 week ago I can no longer edit shared Excel files. I dont have the option in the top to edit via Excel online, that whole button has just dissapeared. Does somebody know why this has happend?
-
Direct Link To Image or Embed Image - broken
Hello everyone I'm trying to Upload a Picture and create a direct link to embed it on a website. I've done it before and normally the link looks like this: https://www.dropbox.com/s/abc07de134fg78/NameOfThePicture.jpg?dl=0 It was possible to change this link into:…
-
How to delete file with no ellipsis??? Hover over the file or folder and click the "…" (ellipsis).
will see below the highlighted file dont have …" (ellipsis).
-
Support request. Delete files that 'couldn't be deleted'
Hello, I have a folder of tens of thousands of files that I am unable to delete. I tried deleting this on my local device (Mac OS 12.6.7) but my Dropbox client has been unresponsive. I have tried to delete this folder via the web client and received a 'couldn't be deleted' message. There are no shared folders connected to…
-
Can't upload files
Hello, I'm trying to upload a file to my Dropbox account. When I try, it first fails outright with the message "There was an error uploading a file." If I retry, then it puts the upload into a queue, but then gets stuck there. The file is less than 1 MB, so size doesn't seem to be the issue. I had this problem before…
-
Converted from Raw to Jpg
I have uploaded raw files to Dropbox and it changed them to jpeg. They were compressed to 3 mb as well. There is no option to download raw files. I am unable to find an solution although others have asked the same question. Can anyone help l?
-
“There was an error downloading your file”
I know this problem has been shared here before in the past, but in all cases (at least, the ones I consulted) it resulted in a representative contacting OP directly via email, which doesn't really help other users. Please let me know if there's an actual solution posted here that I didn't catch. Anyway, I’ve been trying…
-
Dropbox does not order by name correctly
I sometimes view folders at the Dropbox web site (I am looking at a section that is not synched locally to any other machine). When I try to order the folders by name, I get an unexpected order... see the attached screenshot. I have searched the other entries in this forum and can't find anything that addresses this. Is…
-
Shared links have a prompts on the site
I have uploaded a video to Dropbox and need to create a working share link. The video is set to "anyone with the link can view." The link isn't opening correctly. There is a pop-up over the video instructing viewers to log on or get an account.