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Issues with website functionality
Links not working to create a new folder. Tried safari, and chrome. Is site down?
"There was an error downloading your file" when downloading from the site
Error message "There was an error downloading your file". I am trying to download some pdf files from my Dropbox but am unable to get them to download. I have tried two different browsers, but one produces the error message, and the other does nothing. File sizes are 3 MD each. stored in the all files folder. I can view…
Moving photos from camera uploads to folder
I am trying to organize my mobile photos that have been uploaded to dropbox by putting them in a folder with each year. However, when I click on the month in the "Photos" section - there is no option to "move". If I "copy" to the 2023 folder, it creates duplicates. Is there an option to move a group of photos rather than…
Error message when trying to print selection of pages of a workbook
I'm trying to print my current selection and I get an error message saying the workbook is too ******, select a specific area. I asked dropbox for help they said it's a printer issue, however, this problem only happens with 1 file, the rest work fine. I have already moved half the file to make it smaller, didn't help. From…
How can I bulk download all my files from the website?
Hi. I can no longer afford the monthly fee, but have 26gb of files. Please can you advise how I can do a bulk download perhaps multiple zip.files rather than individual downloads?Many thanks
I can't access files on my laptop, but I can on the site, why?
Hi, I've had Dropbox at my laptop for a few years but as of a few days ago, I can't seem to access file at my laptop while I can still access files online. I've tried to uninstall Dropbox to try it fresh but it wouldn't let me uninstall either. I'd greatly appreciate it if you can help. Thank you. S
"You seem to be having internet issues" error preventing upload even w/o Internet issues present
Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, understandably the upload time it gives me is sizable which is fine, but four times now the upload has stalled with a message of "You…
How to obtain the web URL (Markdown format) of a file on a local computer using Mac Finder?
How to obtain the web URL of a file from a file located in the Dropbox folder on a local computer using Mac Finder? Ideally, the URL should be in markdown format so that it can display the file name when pasted into markdown-compatible software, and clicking on it should open the file in a web browser. If it's possible to…
Sync is getting stuck and won't complete
Sync never finishes, Every morning I check the status in the Dropbox app. It's the same 26GB that never completes. I am only using 32% of my Dropbox account, so it's not the size. I'm up to date on payment. Is there a way to see a single concise list of the files/folders it is trying to sync? Either in the Dropbox app or…
Comments box bug: not showing comments, and disappearing.
Hi all, As recently as January 2024, the comment box when scrolling through documents has become really buggy, with the box disappearing, and entire comments disappearing. This is really concerning for teams that use uploaded scanned documents like receipts for accounting and tagging them for Xero. Any idea what's going on…
My entire Mac home folder now exists within dropbox?!
To my great surprise, I just realized that my entire Mac home folder now exists within dropbox! I learned this while aboard a plane without internet access. I see that within dropbox settings, there is an option to "new files default: available offline". But what about the rest of my files. I need them to be accessible…
Live chat button does not work
Hello- I have a paid personal account and the live chat button is available to me for support. Unfortunately when I chose the button for English nothing happens at all. Does anyone know how to use live chat? I have tried it in Chrome, Internet Explorer and incognito, nothing.
Cannot open photos files (*jpg, *.jpeg, *.png)
Hi, I have problem with opening of photos files, stored on Dropbox. Browser Using browser logged to Dropbox in preview phase, getting message "Couldn't preview this file", after downloading and opening, message is "It looks like we don't support this file format". Explorer Opening files from explorer side, (Dropbox client…
Recipient can't download a file on mobile without the app
When I try to open a shared folder on mobile, the website asks me to install the app. I don't want to do that Edit: Screenshot:
Adding text box to PDF files
Hi, first time user here. I have spent hours trying to figure this out. I'm trying to add a text box and I go to Edit PDF but can only write text, not enclose it in a box. I am trying to find out how to do that for my client's receipts. He has the option to do it but doesn't remember how as it was a long time ago. I also…
Billing Page Won't Load
The Dropbox site is giving me nothing but headaches. If I am signed out I can go to the billing page and it loads. If I go to sign in, the right side of the page doesn't load. I turned off ad blockers in case that was it. When I go to send an email about this problem I'm only given the option to write about billing issues.…
How can I list events during a period (from date to date)?
Somebody who can help/explain? I have logged into my free dropbox account and files are missing. I do not know when the files was deleted and by whom (several folders shared). Tried to look at https://www.dropbox.com/events Here I seems I can look at one date at the time only. How do I select from and to date to list all…
Web browsers keeps getting stuck when uploading files
I am extremely frustrated with my attempts to use dropbox today and in the past. Today I was a deadline and wanted to ensure all my systems were backed up so I can work on recovering productivity, but the installer won't install on my linux system and the web browsers keeps getting stuck at a fraction of the total file…
When I drag a folder from explorer into the Chrome window, Dropbox wants to add it into a sub folder
Why is it that Dropbox is so insistent that when I drag a folder from explorer into the chrome window, it wants to put it into a sub folder and not the folder I'm in? Unless I drag to the side bar, it always selects a sub folder to upload to. Even if my cursor never touches a sub-folder.
Cant download a file from Dropxbox
I cant download a "rar" file from my dropbox folder. It only goes 0,3GB and then it stops.
Tagging not available
Hi there, I would like to tag files/folders but it isn't giving me the option? I have followed the instructions here https://help.dropbox.com/organize/dropbox-tags but I don't see '#add a tag' on the right-hand panel as it describes? I am using the dropbox.com website and a free account but I thought you could tag for free…
cant find Calculate size after dropbox website update
cant find Calculate size after dropbox website update
TERRIBLE SUPPORT SERVICE
I am extremely angry with the unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticket 4 days ago, I have not had my issued solved, I have emailed the US consultant repeatedly for an update (he told me it would…
Can't see the new comments online in Word
Hi there community! I can't see the new comments added by my colleague on an online word document edited through www.dropbox.com (we both work on a desktop with windows OS). I did receive the notification by email with her comments but when I click to "answer", the document is displayed without her new comments. She…
Deselect all option on the photos tab
This is so frustrating why can't I deselect my photos? I am shocked this Basic Function doesn't exist. Also a longtime dropbox user here. If this feature isn't added I'm leaving though. Please add Dropbox. This is Important and should be prioritized over some of the useless add-ons you've been doing instead. Us longtime…
Folder Automation
Is there a way to apply automation (file names) to multiple folders / subfolders or do you have to add automation to each folder? Also, is there a way to create a sample folder with automation settings that if you copied it over to a new folder, the automation setings would carry over? Thanks
Dark mode switch is missing on the Dropbox website
Hello, could you please add an option to disable Dark mode on Dropbox website? Is highly unusable for my eyesight. My system has dark mode on but most of apps have a switch to enable or disable it regardless system settings. I prefer some apps with dark mode and some without it. Please add an option to disable this on…
How can I download files from Dropbox onto a Network Drive?
Hi, I am currently attempting to download all of the assets on my team's Dropbox (roughly 85TB) and move it to a network location. I know that Dropbox will not sync to a network drive, and I'm limited to 2TB of storage on my local machine. So, I've been going crazy slowly going folder by folder and downloading it…
'There was a problem completing this request' error when trying to share files
On Windows PC, sharing a file or folder is not working with the following error message.
500 on Approving Request Access to Shared link with invite only option
Hi, I have a folder A which is created programmatically in Dropbox by a user A using my application. (Dropbox SDK ) Now if i create a link via using the rectangular icon with arrow with Invite only permission and can view privilege. Now when the user clicks request access button shown when clicking on the link Iam getting…

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