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Dropbox Paper - "Dropbox refused to connect" when inserting video on paper
I am suddenly getting this error when uploading video links to dropbox paper. Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating. I'm using Chrome - tried restarting both chrome and the computer - closing dropbox and signing in again. Turning off a couple of…
I'm being redirected to a shared link, when logging into my web account
Hello, today I noticed something when I tried logging into my dropbox from my personal computer, once i typed dropbox.com a link opened where there were 7 images stored in the link and the link isn't editable by me even when I log into my account The issue is that I do not remember creating such a link and it feels like it…
Is it possible to edit .pages & .numbers documents using Dropbox?
I use a Mac & use Pages (not Word) and Numbers (not Excel). I rarely share Dropbox documents, I use Dropbox as a way to access/read documents when I'm not using my Mac; either on my iPad (using Dropbox app) or another computer via the Dropbox website. I would like to be able to edit Pages & Numbers documents using the…
Why can't I find my backup files online?
I have had a ****** backup going for several days now. The counter says it is 71% complete. Around 250 gigs have uploaded. But when I go to my Dropbox folder, all I see is one file, an instructional pdf which was there to begin with. With so much data already uploaded, why am I seeing none of it in the Dropbox folder? With…
Why does the upgrade screen not show any prices?
Its a really horrible experience to have this screen and not show prices. It was a concious decision made by someone that went though several stages of approval and really shows you don't care about the customer. Also I have to deal with a chat bot or post this publically to interact with your support?? How have things…
Problems with uploading my iTunes library to Dropbox through the web
I am trying to upload my iTunes library (~38,500 files) to DropBox. Initial indications were that this would take 24+ hours After 22 hours, ~37,000 files had been uploaded, but the process froze and then stopped. There was no error message. Rather than restart the entire process, can I get DropBox to (identify and then)…
Owner of shared file doesn't receive my request asking for access
Getting an error when logged in... just sends me to forums (Hello!) or Status page, etc... But anyway, I'm also running into an issue... I was sent an invite to edit a file/folder, but when I click the link, I get a message that says "You don't have access" so then I'm told to request access, which I did, but the owner did…
can't download files
I have been experiencing this issue for several days - I can't download my files. I have tried selecting the file from the list of folder contents, then clicking download. I have tried opening the file in Dropbox (double clicking the file) and downloading from there. I have emptied the cache, cleared history, logged out…
Unable to download most files from the website
Hello! I can acces som photos, but not all uploaded files. Maybe it's only shared files I can't access. Here's my case: I am a consultant/developer using DropBox to distribute SW to my (one and only) client. I am using DropBox from several Linux computers installed at different locations all over the contry (Norway). These…
I don't see '#add a tag' on the right-hand panel on the website
Hello, I would like to tag photos/files but it isn't giving me the add tag option. I have followed the instructions here https://help.dropbox.com/organize/dropbox-tags but I don't see '#add a tag' on the right-hand panel as it describes? I am using the dropbox.com website and a free account. Please find the screenshot…
Folder shared with a user opens in the web instead of Windows Explorer
Hi, I am having an issue with a folder that is being shared to a user. When shared, the user receives a notification in their Dropbox application to let them know it has been shared with them. However, when following the notification to the file, it opens in the web, instead of the local file explorer. I understand that…
Something went wrong error | Can't access shared folder via browser
I routinely access a shared Dropbox folder via browser to download documents. However, for the past couple of weeks, the folder almost never loads and I get an error message stating "something went wrong." Very occasionally, when I refresh or reopen the browser, the folder will load and I can download ~830 documents, but…
Automation of subfolders to keep the same pattern as the parent.
Is there a way to enable all new subfolders to automatically have the same automation as the parent folder, or even the grandparent folder? As far as I can see there isn't one.
"Add Block Detected" when downloading files
each time I try to download a file I get a message saying "ADD BLOCK DETECTED" although I have allowed all add's inc 3rd party & I have followed the instruction what to do I still get the message!!?? am I doing something wrong or is there a way around it?
Painfully slow uploads from the web as uploads start over, no desktop app too
Just paid for a a 2T Plus account. The desktop app would not install, no error given, just will not install. Using the web app and trying to upload 450GB of photos. it is moving very SLOW and saying 2-3 weeks. I have Comcast with tested D/L speed = 103 Mbps and Upload speed= 20 Mbps, I have tried with the Nord VPN on and…
Dropbox previewer showing blurry text
The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new tab, the document loads clearly as it was saved. Testing was done on multiple browsers and multiple Dropbox accounts and…
Can't select section to comment on
Hi everybody, I have encountered a problem where, if I try to use the "Comment in a section" feature, it behaves strangely. It lets me drag the rectangle, but I cannot go further. It's like as if I keep the Mouse button clicked (like a rectangle selection in Photoshop, for example) when I'm not. I have asked my co-workers…
A shared link to a video doesn't show on my website
I'm using this code in my webpage but the video stored in dropbox doesn't show. Previously it was to but now it's not. [Removed as per Community Guidelines]
Can't open folders
I can't open folders and keep getting this error message.
Can't find the ellipsis icon in order to move, copy, or delete files
Every time I get instructions for moving folders or copying folders or deleting folders - I'm told to "hover and click on the ellipse". I am using DB on a Mac - THERE IS NO ELLIPSE! HELP!
Dropbox hung up when signing in from a new computer
Hello, I think it happened to me before, but I don't remember how it got fixed. I looked up the internet, but wasn't helpful. When I sign in from a brand new computer, it hangs around after writing in the password and never proceed to the next page. It is not a wrong spelling of username/password, nor an internet…
Photos is not sorting all images by their taken/created date
Hi. I uploaded a folder of photos to Dropbox, and was hoping to view them chronologically by their taken/created date. It seems like some photos are sorted correctly by this value, but other photos are not. I have attached the file info of two photos in my collection. "2023-11-11 21.04.13.heic" is incorrectly sorted under…
Starred folders missing from quick menu
Hello, I used to see a "Starred" folder menu option on the left hand side of my screen when using Dropbox in Chrome. I now only see the following options: * SignaturesNew * Shared * File requests * Deleted files How do I get the Starred folder/file option back here? It is extremely useful as I am a business user and there…
Dropbox won't overwrite files with the same name any more
I neeed to know how to create it with a .1 or.2 or something to not override it if it has a name already similar. Anyone know how to do this?
Error 404, and dl=1 error when downloading
I need help with this desperatly. Anyone know how to fix this?
Dropbox website not loading. Why?
My 50 person organization is all experiencing Dropbox not loading on the web platform
Am suddenly unable to preview my stored (and newly uploaded) VIDEO files
When I try to view one of my video files (by clicking on the initial, still frame), the proper audio plays, but the screen goes blank (white), and no video plays. Happens with long-existing, and previously viewed, files as well as files just uploaded from (and functioning properly with Quick Time on) my computer. Also…
Sharing a file with people without Dropbox accounts
I have a PDF I want to share with people so they can download it, but I don't want them to have to create a Dropbox account (or sign in) to download it. Is there a way to do this with Dropbox? One help article says yes, another says no. I tested and it made the recipient log in. If this isn't possible, what services do you…
"This Folder is empty" when i want to save something on my Desktop
Hello everyone, I paid for a 2TO dropbox subscription a few days ago just for the Backup option, which is updated regularly and gives me a copy of my important files. I'm on a Mac, and I started backing up a folder on my desktop (almost 300GB), and it was blocked at 0% for a few hours, then finally unblocked. The other…
Error message when deleting folders
I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message: There are too many files in one request. Please retry with fewer files. What has changed? How do I go about deleting my folders?

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