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Painfully slow uploads from the web as uploads start over, no desktop app too
Just paid for a a 2T Plus account. The desktop app would not install, no error given, just will not install. Using the web app and trying to upload 450GB of photos. it is moving very SLOW and saying 2-3 weeks. I have Comcast with tested D/L speed = 103 Mbps and Upload speed= 20 Mbps, I have tried with the Nord VPN on and…
Dropbox previewer showing blurry text
The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new tab, the document loads clearly as it was saved. Testing was done on multiple browsers and multiple Dropbox accounts and…
Can't select section to comment on
Hi everybody, I have encountered a problem where, if I try to use the "Comment in a section" feature, it behaves strangely. It lets me drag the rectangle, but I cannot go further. It's like as if I keep the Mouse button clicked (like a rectangle selection in Photoshop, for example) when I'm not. I have asked my co-workers…
A shared link to a video doesn't show on my website
I'm using this code in my webpage but the video stored in dropbox doesn't show. Previously it was to but now it's not. [Removed as per Community Guidelines]
Can't open folders
I can't open folders and keep getting this error message.
Can't find the ellipsis icon in order to move, copy, or delete files
Every time I get instructions for moving folders or copying folders or deleting folders - I'm told to "hover and click on the ellipse". I am using DB on a Mac - THERE IS NO ELLIPSE! HELP!
Dropbox hung up when signing in from a new computer
Hello, I think it happened to me before, but I don't remember how it got fixed. I looked up the internet, but wasn't helpful. When I sign in from a brand new computer, it hangs around after writing in the password and never proceed to the next page. It is not a wrong spelling of username/password, nor an internet…
Photos is not sorting all images by their taken/created date
Hi. I uploaded a folder of photos to Dropbox, and was hoping to view them chronologically by their taken/created date. It seems like some photos are sorted correctly by this value, but other photos are not. I have attached the file info of two photos in my collection. "2023-11-11 21.04.13.heic" is incorrectly sorted under…
Starred folders missing from quick menu
Hello, I used to see a "Starred" folder menu option on the left hand side of my screen when using Dropbox in Chrome. I now only see the following options: * SignaturesNew * Shared * File requests * Deleted files How do I get the Starred folder/file option back here? It is extremely useful as I am a business user and there…
Dropbox won't overwrite files with the same name any more
I neeed to know how to create it with a .1 or.2 or something to not override it if it has a name already similar. Anyone know how to do this?
Error 404, and dl=1 error when downloading
I need help with this desperatly. Anyone know how to fix this?
Dropbox website not loading. Why?
My 50 person organization is all experiencing Dropbox not loading on the web platform
Am suddenly unable to preview my stored (and newly uploaded) VIDEO files
When I try to view one of my video files (by clicking on the initial, still frame), the proper audio plays, but the screen goes blank (white), and no video plays. Happens with long-existing, and previously viewed, files as well as files just uploaded from (and functioning properly with Quick Time on) my computer. Also…
Sharing a file with people without Dropbox accounts
I have a PDF I want to share with people so they can download it, but I don't want them to have to create a Dropbox account (or sign in) to download it. Is there a way to do this with Dropbox? One help article says yes, another says no. I tested and it made the recipient log in. If this isn't possible, what services do you…
"This Folder is empty" when i want to save something on my Desktop
Hello everyone, I paid for a 2TO dropbox subscription a few days ago just for the Backup option, which is updated regularly and gives me a copy of my important files. I'm on a Mac, and I started backing up a folder on my desktop (almost 300GB), and it was blocked at 0% for a few hours, then finally unblocked. The other…
Error message when deleting folders
I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message: There are too many files in one request. Please retry with fewer files. What has changed? How do I go about deleting my folders?
Dropbox changed the layout of the folders, which are showing pictures ON the folders now.
Hi Guys, Dropbox changed the layout of the folders, which are showing pictures ON the folders now. It's driving me crazy because is slows everything down. is there a button where I can switch this off? Thank you!
Error on Safari on two different devices.
Today DropBox stopped working correctly for me on Safari. On two different computers (both Macs running Safari) I get an Error screen saying something went wrong. After hours of receiving the same message on the two different computers, I decided to try using Firefox. It worked fine on Firefox while still giving me an…
Dropbox Transfer NOT working
I have used dropbox transfer for several years, however today. 11-18-23 it is not working. Here is the dropbox instructions below. My issue is when using Google Chrome. When I click the grid Icon on top left corner there is No drop down Menu. Nothing happens, is dropbox doing maintenance ? Why is there no dropdown menu ?…
Cannot open Google Sheet document on the Dropbox website
Hello all - I have a Google Sheet that i created several months ago. I have been using it (updates) several times a week. Today, I am no longer able to open the google sheet. I keep being directed to a page with this: Sign in to continueYou need a Google account to access Docs, Sheets, or SlidesPlease make sure third-party…
Error 404 on a shared link
I keep getting a 404 error on a link shared by a co-worker. I was able to open it few hours ago - and now all of sudden it does not work anymore. Co-worker has neither deleted the link nor removed the shared link that the folder was associated with. Would kindly appreciate advice on potential steps I can take to try to…
"waiting for bolt.dropbox.com" message and I cannot download my photos to use?
I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I am on a Macbook Pro and am using Chrome for my internet connection. Please be specific with any suggestions on what I can do?
A simple picture and movie app within DropBox to organise our Gigabyte of cluttered souvenirs.
I believe this blog doesn't reflect the frustration of a big % of your users who have huge qty of pictures and videos scattered all over their DropBox. I believe those users have no idea of the existence of this blog, its survey and voting system. These are boomers and gen Xers who don't use Instagram, Snapchat, Tik Tok or…
Upload of files up to 1,5 tb
Looking at the business solution there are 9 TB, but files only up to a max of 250 gb in an upload - Is it possible to upload files up to 1,5 TB somehow?
Search results no longer show folder paths
When I search for a term (part of a filename), I get a list of results, but ever since the new UI overhaul (hate it btw excess clicking needed), the folder path doesn't show up underneath the filename hits. I need to see the folder path to determine which one I want to browse. I am not going to open multiple files to see…
Trying to preview a file online, and getting message "This link isn't quite right" why?
Hi, This is happening with just of one of my file, which is quite regularly used. I access my dropbox account from the browser (chrome) and when I try to open one specific file the following message is shown "This link isn't quiet right". PS this is happening with just one file, rest are accessable as it should be.…
Tagging/Photo Organization
Hi there, I've read in many posts that unfortuantely Dropbox does not have tagging capabilities. Does anyone have any suggestions for the next best thing? How best to organize and locate photos when you have thousands saved? Thanks
Unable to sign into desktop app Windows - Dropbox website unresponsive...
Reinstalled Windows and was installing the Dropbox App. When it comes to the log in part, it opens my browser to log in. However Im only met with an error message that Dropbox website is not responding. I have tried 2 different browsers, I have turned off Adguard adblockers, turned off adblockers in browser as well. Still…
#.url There was an error uploading a file
Hi, what is this error #.url about? I get it only in Firefox, in Chrome I don't see any error but I can't rename a very important folder that has many files.
Calculate Size is Unavailable, earlier topic didn't help
Hi, I have the 2TB plan. When I log into the browser I don't get any option of seeing/calculating the size of a file or folder. Tried other browsers as well. It is just not there. So tried this in multiple browsers: * Sign in via the website. * Select the Files tab. * Click a column header. * Choose the option Size. *…

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