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Failed - Network Error - Unable to Download Files
Hi there, I've just been sent through all of my photos and videos from my wedding by our photographer, but we're unable to download the video files and can only download the photos one by one, as whenever we attempt to download the videos or batch files of photos, we encounter "Failed - Network error" within a minute of…
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Downloading large files ends up in "this zip file is too large" error.
How to download large folders, when I click the download button, it was not worked, instead of saying this on the top corner 'this zip file is too large'
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Search for files on Dropbox Web using Regex
Hi all, I have a very large Dropbox. Too large to have fully synced with any of my devices. If I need to search for something that I know I have in my Dropbox but is not synced to the local machine, I rely on using Dropbox Web to search for it. For the most part, this has been OK, but I now need to be a bit more specific…
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When highlighting text to comment on a specific part of a pdf, text is covered up with yellow box.
Hi there! When I select text to comment, the selected text is obscured by a yellow box while I'm typing the comment itself, while the comment is selected, and while my mouse hovers over the text, as below: This is incredibly frustrating, as I'm using the comment function to suggest copy edits, and I can't see the text I'm…
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Dropbox website has broken playback of HEVC (h.265) videos
Audio plays fine but there is not video content from the video player. No extensions and no add blocking, developer tools show a lot of server side errors (over 30)
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Can't save updates to my Excel file on the web
hello. I try to edit and save my excel file from dropbox. I'm going to edit my excel from the web choise(photo). I write something to excel, but it has not saved the change.
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Blank Login Screen When Using Safari
When using Safari on a Mac, I am unable to log in to Dropbox because the login screen is blank. I have updated Safari, cleared cache, cleared history, cleared cache again, but nothing will get the login screen to show. I took a look at the web inspector and I see this error: SyntaxError: Unterminated regular expression…
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When deleting files in the "deleted files" area, how do you select "all" ?
When deleting files in the "deleted files" area, how do you select "all" without clicking on each individual one?
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See number of files in a folder on web.
Hi I am not able to see the number of files in a folder. I selected all the files but there is no indication on number of files. I checked all the threads discussing this as well: https://www.dropboxforum.com/t5/Delete-edit-and-organize/How-can-I-find-the-total-number-of-files-in-a-folder/td-p/276877/page/3
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Enable Photos tab for Business Account
Hey guys, I have a personal and business Dropbox account. My personal account has a Photos feature that allows me to browse all photos found on my account. my business account does not have the Photos option. Is there a way to enable the Photos option on the business side? Personal Account level - Business Account Level -…
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Moving Dropbox folders via Explorer gets stuck and never makes progress, but works on Dropbox web
Greetings, We have a Dropbox Business account, tons of free space, on an enterprise domain, and my CFO is unable to do simple tasks such as moving (copy/paste) a folder within Dropbox (via Explorer) into another folder inside Dropbox. The folder is about 300 MB and should take seconds on our Fiber/Gigabit LAN, but instead…
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Dropbox tags persisting after removal
I recently started using tags to organize some photos within my dropbox. However, I noticed that even after I remove a tag, when I search for the tag that was removed, the photos that I removed the tag from still show up. If that's unclear. Say I tagged 5 photos with the #work tag. When I search #work, all 5 come up…
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Dropbox chat feature not working
I am trying to contact support by the chat feature and it does not work. Why?
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"Unable to upload icon" error message. What does it mean?
Every time I go to upload a folder to Dropbox, I get this message "Unable to upload icon". And then I choose "Skip this file". Once everything is uploaded, all the files seem to be there, so I can't tell what it was talking about. There doesn't seem to be any rhyme or reason to this. Can anybody help me? What does this…
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How to find the folder size on the Dropbox website
My drop box is apparently too large, and I think it's because I have many shared folders with other organizations (I'm a consultant, so these folders generally belong to the organization I'm contracted with). I need to know which folders are the biggest so I can figure out how to fix the size issue, for example by asking…
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Ventura - Uploads via Safari stalled
I access my Dropbox files via Safari (Mac), not via the Desktop App. When I was running Mojave I could upload 40 GB .zip files with no problem. Since updating from Mojave to Ventura the upload of even a 10 GB .zip stalls out with this message: "You seem to be having internet issues. Hang tight and we'll resume your upload…
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Incorrect name sorting + default view selection
Files are sorted incorrectly by name when it includes numbers. Currently, it sorts as 10-19, 1, 20-29, 2, etc. They should be sorting 1-29 and so on! Also, it's quite an annoyance that the type of view selected does not persist. It always defaults to the large list view for folders. Can we please set this to be persistent…
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How does available online diskspace affect syncing?
I've got a free account and I got this silly email from Dropbox saying: Eligibility confirmed: USERNAME, you'll lose access to your files if you don't act soon! Notice: Your files are about to stop syncing, USERNAME There's limited space available in your Dropbox. Even adding just one more file might stop your account from…
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No sound on my uploaded videos
Hey Everyone. So I'm no longer getting sound with my uploaded audio and video. They were working fine yesterday. Maybe there's some setting or something that I hit by mistake? I've deleted and re-uploaded some of them several times. They work fine on my PC. Windows 11. What else could it be?
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Test audio Link issue
My test audio file is showing some error can't be downloaded
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Can't access a folder: 'This folder does not exist' error
Hi experts, I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder ‘/Public/Samples’ doesn’t exist.". I use dropbox for many years, I never had issues with that folder. In there are a lot of files…
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There was a problem completing this request on https://www.dropbox.com/share/links
Hi, I am facing an issue where I am seeing "There was a problem completing this request" when visiting https://www.dropbox.com/share/links. Looking at the dev tools, I noticed that loading the page generated 16 requests to /2/sharing/alpha/list_shared_links, of which the first 15 returned a 200 status with different cursor…
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Shared folder keeps being moved
Ciao a tutti! Scusate se scrivo in italiano ma sarò più preciso. Da circa una settimana una cartella condivisa si va sempre a spostare all'interno di una altra cartella. La abbiamo corretta da ogni pc, da ogni account anche on line. chiedo se mi potete spiegare come farla restare al suo posto. Grazie mille. Menek…
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Not able to open/edit in word for web using Chrome
Hi there, I am not able to open/edit in word for web using Chrome when editing an uploaded .docx file from Dropbox. It's very strange as I could do this about 6 months ago. Please can someone help? 🙂
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File locked but team is still able to edit?
I locked a file in my dropbox desktop files. My coworker has been able to edit it online even though it's locked. Why is this happening and how to prevent that?
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Dropbox is blocked because of too many downloads. What do we do?
Our dropbox is blocked because of to many downloads at the same time. How do we reset our site?
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Dropbox synchronization not working with colleagues
I have a problem, some of the people I work with use the dropbox application on a computer, I use the website. When I change something in dropbox or add new folders, they don't see it in their desktop app, what could be the problem here? They use and save everything on their OneDrive, and I am logged in on mine, but I also…
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"Unexpected end of data" error when trying to unzip downloaded files
hello there, I have an serious issue. While downloading bigger file (7zip 7,3GB file), after downloading (succeced according to browser), I'm trying to unpack file and there is an info "unexpected end of data". What can I do with this? I'm pretty sure that upload was succesfull and without trouble (LAN cable, no way it…
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I can't download files by command
Download files with wget Hello gentlemen of the community. I have a problem. I've been using "wget" since June 2021 to download a file and since then everything has been fine. But this morning the command does not respond and gives clues as to what may be happening. Below is the command I use and it was working: wget -q…
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Wrong shared folder owner, how to change it?
Hello, I am new in the forum (not to Dropbox 😉 ) and have noticed a strange phenomenon: In my Dropbox [personal information removed per the Community's Guidelines] I have added my father - 99 years old! - as a member, so that he could download a movie made by me. Now he is shown as owner of the box and i am only rw user.…