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Dropbox tags persisting after removal
I recently started using tags to organize some photos within my dropbox. However, I noticed that even after I remove a tag, when I search for the tag that was removed, the photos that I removed the tag from still show up. If that's unclear. Say I tagged 5 photos with the #work tag. When I search #work, all 5 come up…
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Dropbox chat feature not working
I am trying to contact support by the chat feature and it does not work. Why?
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"Unable to upload icon" error message. What does it mean?
Every time I go to upload a folder to Dropbox, I get this message "Unable to upload icon". And then I choose "Skip this file". Once everything is uploaded, all the files seem to be there, so I can't tell what it was talking about. There doesn't seem to be any rhyme or reason to this. Can anybody help me? What does this…
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How to find the folder size on the Dropbox website
My drop box is apparently too large, and I think it's because I have many shared folders with other organizations (I'm a consultant, so these folders generally belong to the organization I'm contracted with). I need to know which folders are the biggest so I can figure out how to fix the size issue, for example by asking…
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Ventura - Uploads via Safari stalled
I access my Dropbox files via Safari (Mac), not via the Desktop App. When I was running Mojave I could upload 40 GB .zip files with no problem. Since updating from Mojave to Ventura the upload of even a 10 GB .zip stalls out with this message: "You seem to be having internet issues. Hang tight and we'll resume your upload…
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Incorrect name sorting + default view selection
Files are sorted incorrectly by name when it includes numbers. Currently, it sorts as 10-19, 1, 20-29, 2, etc. They should be sorting 1-29 and so on! Also, it's quite an annoyance that the type of view selected does not persist. It always defaults to the large list view for folders. Can we please set this to be persistent…
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How does available online diskspace affect syncing?
I've got a free account and I got this silly email from Dropbox saying: Eligibility confirmed: USERNAME, you'll lose access to your files if you don't act soon! Notice: Your files are about to stop syncing, USERNAME There's limited space available in your Dropbox. Even adding just one more file might stop your account from…
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No sound on my uploaded videos
Hey Everyone. So I'm no longer getting sound with my uploaded audio and video. They were working fine yesterday. Maybe there's some setting or something that I hit by mistake? I've deleted and re-uploaded some of them several times. They work fine on my PC. Windows 11. What else could it be?
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Test audio Link issue
My test audio file is showing some error can't be downloaded
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Can't access a folder: 'This folder does not exist' error
Hi experts, I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder ‘/Public/Samples’ doesn’t exist.". I use dropbox for many years, I never had issues with that folder. In there are a lot of files…
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There was a problem completing this request on https://www.dropbox.com/share/links
Hi, I am facing an issue where I am seeing "There was a problem completing this request" when visiting https://www.dropbox.com/share/links. Looking at the dev tools, I noticed that loading the page generated 16 requests to /2/sharing/alpha/list_shared_links, of which the first 15 returned a 200 status with different cursor…
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Shared folder keeps being moved
Ciao a tutti! Scusate se scrivo in italiano ma sarò più preciso. Da circa una settimana una cartella condivisa si va sempre a spostare all'interno di una altra cartella. La abbiamo corretta da ogni pc, da ogni account anche on line. chiedo se mi potete spiegare come farla restare al suo posto. Grazie mille. Menek…
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Not able to open/edit in word for web using Chrome
Hi there, I am not able to open/edit in word for web using Chrome when editing an uploaded .docx file from Dropbox. It's very strange as I could do this about 6 months ago. Please can someone help? 🙂
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File locked but team is still able to edit?
I locked a file in my dropbox desktop files. My coworker has been able to edit it online even though it's locked. Why is this happening and how to prevent that?
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Dropbox is blocked because of too many downloads. What do we do?
Our dropbox is blocked because of to many downloads at the same time. How do we reset our site?
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Dropbox synchronization not working with colleagues
I have a problem, some of the people I work with use the dropbox application on a computer, I use the website. When I change something in dropbox or add new folders, they don't see it in their desktop app, what could be the problem here? They use and save everything on their OneDrive, and I am logged in on mine, but I also…
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"Unexpected end of data" error when trying to unzip downloaded files
hello there, I have an serious issue. While downloading bigger file (7zip 7,3GB file), after downloading (succeced according to browser), I'm trying to unpack file and there is an info "unexpected end of data". What can I do with this? I'm pretty sure that upload was succesfull and without trouble (LAN cable, no way it…
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I can't download files by command
Download files with wget Hello gentlemen of the community. I have a problem. I've been using "wget" since June 2021 to download a file and since then everything has been fine. But this morning the command does not respond and gives clues as to what may be happening. Below is the command I use and it was working: wget -q…
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Wrong shared folder owner, how to change it?
Hello, I am new in the forum (not to Dropbox 😉 ) and have noticed a strange phenomenon: In my Dropbox [personal information removed per the Community's Guidelines] I have added my father - 99 years old! - as a member, so that he could download a movie made by me. Now he is shown as owner of the box and i am only rw user.…
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dropbox passwords not working on firefox
dropbox passwords not working on firefox Hi everyone Since some days Passwords does not work on Firefox (last version 115.0.3 (64 bits) on a MacPrp notebook). It also seems to consume a lot of CPU. If I deactivate the Passwords extensions, CPU stops overworking. Apparently it works with Safari. Is there a solution to have…
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No apps linked with the "Open In" Functionality, therefore can't use it.
Hi - I am wrestling with the 'open in' functionality in the dropbox menu. i can see it - but there is no app associated with it. How do I make that happen please?
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I don't like the new video player design
I use Dropbox a lot of years now and liked most of the changes and new functions before. But absolutly not this time. Since today Dropbox informes when opening a video with the player that a new user interface will be released at july 22th and I can opt back to old design until then. So, cause usualy I liked the changes, I…
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Can't access Vault via web
Cannot access my Vault though web access. I have no problem accessing it on my mobile device.
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Tags not visible in browser/desktop version
Hello, Dropboxers! 🙂 My question is related to tags. For some reason I can only search for tags that have been added in the same Dropbox "version" (browser vs desktop app). So if I add a tag to a file in the desktop app, it will not be found in the Dropbox web version, and the other way around. Is this really the case or…
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Mac OSX file / folder sizes vs web file / folder sizes
The filesizes and folder sizes do not match between the web interface and the Finder. This makes it super tough to ensure that all files and folders are in sync... My use case is I have previously stopped synchronizing some folders on my computer with an earlier version of Dropbox, and they exist both online and on my…
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I can't access the Dropbox site
I have a paid dropbox subscription, which was accessible to my mobile, iPad and Laptop. I needed a new laptop. On dropbox.com, I can't get my files. I cannot get access to my dropbox files on my Internet Explorer. How do I do this? I have tried the helpdesk bot, without success.
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Dropbox Website on Mobile Browser
Hi everyone! Does anyone in this community use the Dropbox website on their mobile browser? If so, we're interested in understanding how folks leverage the website on their phones: * Why do you use the Dropbox website on your mobile browser? What are the scenarios that bring you to the website on your phone? * How do you…
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Video embed not working on DB Paper
Video embed is no longer working in DropBox Paper. My organization opened a support ticket with DropBox, after lots of emailing back and forth they fixed it and it worked for about 3 days and now no longer works. We can't be the only ones experiencing this issue no?
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proper cr3 preview
Please allow cr3 (.cr3,_cr3) file previews to be viewed before clicking on the file. And when you do click on the file you get a picture that has black borders and a terrible hazy look to it with the colors all messed up. This file type is the raw file for canons most popular line of cameras currently and it has been out…
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URL to link account in Linux does not work
I'm trying to install in Linux. I have the app installed but when it brings up the URL to link your account to the computer the URL is not valid. It does not work. I can relaunch dropbox and it brings up another invalid URL. There is also no options I can find other than this invalid URL to link the account and get dropbox…