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Share a link with the non-default setting of View/Edit
Something recently has changed with the UI for sharing links on the browser version. It now no longer first brings up the dialogue window (see image below) that shows the option to change the link to one that is set to view/edit (whatever is not the default, the default starts on edit but I've changed it to view). The only…
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Shared link contents not visible, only shows a blank screen on the site
I have a "Can View" link for one of my Dropbox folders that has worked for the past three years. Now, whenever anyone goes to open it, they only get a blank white screen with the Dropbox URL. I can see all the files when I log in to my own Dropbox account. I tested the share link as a viewer and can't see anything. I have…
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Can't upload files to my Dropbox and files are getting moved instead of copied
Every month I upload specific files to Dropbox, to store as an archive. Starting in February 2024, files from one specific folder were moved instead of copied. Files from other folders are being copied, as expected. I noticed that the source folder was empty and downloaded the previously uploaded files, but now I can't get…
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I have editing permissions but can't edit a file; says it's 'read-only'
I am trying to edit a .docx file but am unable to, both from the web browser and the word document itself. I have downloaded the Dropbox desktop app and am not able to edit it when opening from there either. The file shows that I have permission to edit the file but when I open it, it will only open in "read only" mode.
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How do YOU access Dropbox?
Hi Dropbox community - I'm a design researcher here at Dropbox. I'm curious about how you access Dropbox! How do you access Dropbox: the website, the desktop app (for mac/windows), and/or the mobile app (iOS, android)? * For those you use, why do you use them? * For those you don't, why not? Is there anything you wish you…
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Setting default of how to open a file
When using Dropbox from a web browser and clicking on a file, I would like to have the option of setting it to always default the opening that file in another tab or another window.
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Seamless end-to-end encryption, Microsoft Co-Authoring, new Dropbox Replay features and more
You might have already spoken to some of the team at Dropbox who build Dropbox here on the Community forums, and we are so happy to be able to update you when they have some updates to share! The team have been busy and here are some updates on end-to-end encryption (which we know you’ve been looking forward to), Replay,…
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Failed download when trying to download large file
Hi, I've been trying to download an 84.2 GB mp4 file for the past two weeks, but every time it fails. I've got an ethernet cable, tried different browsers (Firefox, Chrome, Edge), tried a VPN, tried closing everything but the download tab, and used a download manager, but I haven't been able to download the file fully.…
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Failed to load resource error on Microsoft Edge and Chrome
On both Chrome and Edge nothing shows on the page and I get this Error: I have upgraded both to the newest version. It works on Firefox though.
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Files with a green checkmark don't appear online
Hello! I have three files on my machine that have a green check mark but are not synced online. I was wondering why this could be? So far I have quit and re-started dropbox, signed out and back in dropbox. These files are not 'online-only' and I don't have selective sync. The file sizes are 20MB, 15KB and 5KB thank you in…
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"save as" in Dropbox
Hi I am setting up a database that will be stored in Dropbox. I have created it in excel for the web. One of the things the users will do is create a new doc and save that to a specific folder. I have created a doc, let's call it "datasheet". The user needs to use the doc and then add data to the datasheet and save it…
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Clicking files in embedded Dropbox leads to registration screen instead of direct download
We have embedded Dropbox onto our website in an iframe: [Removed as per Community Guidelines] We produce a Dropbox read only share link to include in the embed code. For some folders we get a share link containing /scl/fo/ which leads to a registration splash screen whenever a website visitor clicks a file in the embedder.…
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When downloading an .apk file from Dropbox, there's no option to install it
Ive used dropbox for a while now & before I just uploaded a .apk file and when I accessed it through Downloader on my fire tv it would download and then have the option to Install. Now when I add the .apk file it will download BUT there is no option to install???? I noticed that the links now have rlkey in them also.....…
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Folders doesn't show up in the dropbox app on desktop
Hi everyone! I have some weird issue on my computer and hope someone knows the solution. I tried to look up but seems like I am putting wrong keywords or something, and can't find it. So, here is the situation. When I go to my web dropbox, there are several folders under "All Files", which is including My own dropbox, and…
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Is it possible for users to search and access Dropbox folders to view and download?
Hi, We are having some 4500 PDF files in Dropbox that we would like to share with people on our website - behind a general login, controlled by Wordpress. The users must be able to search using strings to identify certain files, and then have the download or view option to access the files. We are looking for a Dropbox…
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I can't edit Numbers spreadsheet online
I'm in a team of 3 with a shared dropbox - not my account but I have my own paid subscription so plenty of room in the shared online dropbox space. I am working on iMac with Numbers spreadsheet and Pages word-processing. I don't have Microsoft Office and can't afford it. I can upload my Numbers spreadsheet to the online…
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Excel files automatically open as Google Sheet on site
Hi Everyone, When viewing an excel sheet in Dropbox it automatically opens as a Google Sheets doc. Also when you share the link, anyone clicking it will automatically see it a Google Sheets doc. Is there a way to set it to Microsoft 365 as default? I have changed the settings in the Default Editing Apps section to "excel…
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Dropbox.com folders slow to open and access
I've been a user for years without issue. Mostly, I access shared folders by logging in online rather than syncing to a device because I work with a lot of people and a lot of files. A few months ago, this become a huge problem. It doesn't matter what computer/device/location/internet service/browser I use, the folders…
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Dropbox Paper error: www.dropbox.com refused to connect.
MacBook 14.9 OS: Sonoma 14.4 Hi, I need some advice: When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, error appears "www.dropbox.com refused to connect" see screen shot. This was working fine last week, however it potentially stopped working…
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Access to a file after logging out
Hi, I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history. This looks like an error. Am I right?
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Unable to select multiple photos that are on different rows under Large grid and Grid views.
When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views. The "List" and "Large List" views function correctly, but are not useful since we need to be able to see the images. Others on my team have experienced the…
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Can no longer create folder as Create button has disappeared on the website
My Dropbox no longer displays the Create button I need to create folders needed to upload files. It has worked until recently. I am a retiree volunteer on an extremely tight budget. I have no money to pay you to fix your own product. What am I supposed to do? Please help!
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Error 500 when trying to login to dropbox.com
I get an error message when I attempt to log onto drop box. dropbox.com/home; Can someone advise?
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Need to see creation date of backups loaded to Dropbox
I am using Dropbox as a secondary backup for customer files from my server. If a customer needs me to restore their data from a particular date I have to locate the files they want by the backup date of file . I just noticed Dropbox is changing all my file dates to the date I uploaded them from my server to Dropbox. I…
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How to back up my Dropbox content and use an external drive instead?
I have retired, and want to keep all of my business files on an external ****** drive which will back up to Dropbox. Then I will remove all business files from my laptops. How do I do this? Is there a dropbox file to download and put on my external drive? I cannot lose any of these files. I've tried following directions…
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I don't see the Billing tab to change the billing info on my Plus account
I have a Dropbox Plus account. I am wanting to change my billing details. I have clicked on the avatar at the top right of my browser and settings but their is no billing tab on this page. Any assistances' or advise would be appreciated
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How can I open right sidebar to see pinned files?
How can I open right sidebar to see pinned files?
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Cannot open Word documents in Dropbox
I am synced to open Dropbox documents in the online-only mode on my Surface Pro since it doesnt have a ton of ****** drive memory. That has worked well for several years. Recently, my Surface Pro has been unable to open Word documents stored stored in Dropbox. Instead, I get the "Unspecified Error" message. I can open pdf…
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Upload button does not work (Web).
Upload button does not react after clicking on it. Could you help please?
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Is there a way to sync via ssh?
I've been happily using Dropbox on my employer's laptop for years to store my personal files separately. Recently my employer decided to block Dropbox sync. I can access my Dropbox files via https but not via Finder/etc. I'm wondering if anyone has written a script that can be periodically run that would compare my local…