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I can't share some files with other users, why?
Certain files cannot be shared. When I am trying to select a file, it is not highlighted. Below the file it states “only me”. So I’m thinking that is the issue and I cannot figure out how to change it. Can anyone offer tips?
How long does it take for a shared file to show up in the Sharing tab?
How long does it take for a file shared with someone to appear under "Shared - your shared files will appear here so you can find them easily" I shared a file 6 times today and it has not yet appeared in the "Shared" section. Perhaps it is not considered "shared" until the other side lets you know they've received it.…
A team folder was moved to my personal folder within our work Dropbox and it now can't be moved
Hello We are using the Dropbox Advanced Plan. I was initially a "Team Member" when this issue occured overnight and got myself made into a "Team Admin" to try and solve it. Issue: * A shared folder, which is essential for our operations with this kind of Icon, was somehow moved into my personal Dropbox folder within our…
Suggestions for commenting feature
1. When a link is shared freely, and a recipient accesses the file and authenticates, you can't mention them (you can only mention "contacts"). They should be mention-able. 2. links pasted in comments are not live. 3. Comments from Microsoft Office ecosystem should interact/be interpreted the same within Dropbox's…
"Couldn't Save Content Please check your internet connection and refresh the page." Safari iOS
I download a lot of PDFs. I use iOS Safari. Half the time, I have no issue saving to Dropbox, but the other half of the time, I get the following error: "Couldn't Save Content Please check your internet connection and refresh the page." My workaround has been to use Save to Files where I have Dropbox linked, but this is,…
I can't move multiple files to a folder on the site, the Move option disappears when I try this
I hope I am the problem here, but I simply cannot find a way to move multiple files to a folder... As I select the second file, the MOVE option disappears. Also, when I choose to COPY instead, I have to come back to photos and delete the selection, which is not ideal. Drag and drop is not an option either... Any tips?
Upload speed is super slow on Mac both on the app, and website.
Dropbox upload speeds are impossibly slow as of today (max of about 10kbps on a fiber connection that is reading currently registering 914mbps upload). A 2mb .mp3 file has been uploading for over 15 minutes and is showing no signs of ever completing. This is on a Mac Studio M1 Ultra running Sonoma 14.5 and Dropbox…
How can I deactivate the unwanted Backup feature?
Hello, My storage space with the Basic plan is almost gone due to the backup. I've never indicated that I wanted to back up anything on my local system. How may I deactivate the option, which I cannot find anywhere in the account settings? All I need to do is to share the files with my team. Here is the screenshot: THIA.…
Highlight color on comments
I'm compiling comments from users on a 48-page document. I can not find a way to make the comment color anything other than VERY pale yellow. (One commenter said "this space looks too tight" and must have highlighted that SINGLE space, but there is absolutely no way I can find to pinpoint where.) When I click on a comment,…
"www.dropbox.com refused to connect."
A classical case of Dropbox website working on every device in network, except a single PC. But, sadly, even with all the support on other similar topics, I couldn't connect to the website. I have tried using different browsers, turning proxy, antivirus and vpn on and off, using different DNS servers and removing the…
I cannot see my device to sign out of it
Hi I use four devices on Dropbox. Whenever I want to use the 4th device I sign out of one. This has worked for years. However, just recently I found I cannot sign out of my main computer it is always signed in. It never appears on the link of 'Which one do you want to sign out from'. Can anyone assist, please? I have tried…
Message: Too many files... when downloading
Hi I am downloading several folders from my Dropbox and get a message (translated): Tried to pack to many files. First I got it when I chose several folders, and that is understandable. But after a while I get this message when trying to download a singel folder. I thought it might be a hickup in the browser so I restarted…
I can't upload files to the Dropbox site any more, why?
I used to be able to upload files to my Dropbox account by clicking Upload, clicking the file I want uploaded and then click the Open box. Now when I do all that, the open box is faded and won't let me click the button. This is on Google Chrome. I also tried it on Microsoft Edge and the same thing happened, but it does…
Folder appears empty on one device when opening from a link
Hi, I have a problem with a link to a Dropbox folder that I see empty in the web browser on one device, but on another device I can see the correct files that should be there. On both devices I'm logged in with my account, but when I open the link on the PC I get the message "This folder is empty", but on the laptop I can…
How can I turn off automations on a folder?
I set up my new Folder with automated conversion to MP4 because I thought I would need that format. However, I do not. I have been unable to figure out how to turn it off for that Folder. on my PC--I set it up on my iPhone originally. When I go to Settings and Automations on the right side of my PC and Delete the…
I can't upload files or folders when using Safari 13.1.2.
Safari 13.1.2 cant upload files or folders
I'm having trouble applying for a position - can I contact HR?
Is there a way to contact HR for tech difficulties for applicants?
File request keeps giving me a "the following characters are not allowed" error.
Has anyone gotten an error message when you want to send a folder to request files? I am getting this but I am not using any special characters at all!
Deleted a folder but it still shows up on the left sidebar on the website
I deleted one folder went to delete permanent option why I still see them in the folder left section of Dropbox.
Syncing issue: Files I upload on desktop won't show up on the website
Dropbox does not sync. I upload data onto DropBox on my PC, but it does not upload to the website, so is not available from other devices. Please can someone help?
I can't unlink two of my devices
Maximum 3 installations on free level i understand. Trying to remove 2 previous ones is not working. Why?
Drag & drop photos from another web-page stopped working.
I've been using dropbox on web browser (tried chrome, safari, opera and brave) on my mac MacOS Ventura 13.6.7. I have tons of photos (mostly png and jpg) posted on my blogs (blogger, tumblr and wordpress) and used to drag the photos directly from the blog to dropbox. However since a few days ago, dropbox started showing…
Why does the Dropbox site detect my login as a new connection?
Hello, it seems that MANY sites (including DROPBOX) are being bit lazy in their attempts to decide if I am logging in from a new device. It find it a bit irritating to get an email message telling me that I logged in from a new device, when all that has happened, is that my favourite browser (Firefox in this case) got…
Logic Pro Projects files not showing up on Mac. Why?
I'm working in Logic Pro Projects with my partner, which we share with dropbox. We do this for years already, but lately, whenever my partner saves a project to DB, there are files that do not show up on my Macs. I can see the files in the web browser and the iPhone app, but they won't appear on 2 different Macs, also…
How to resume upload when using the browser?
Peace to all! I was uploading an enormous folder and after a couple of days I accidentally closed the browser. Could anyone possibly help me to find a way to exclude the already uploaded files (thousands) from the remaining files (thousands) that still need to be uploaded all from that same folder (so as to upload only the…
Transcription for audio files in different languages not working
transcription feature not working! Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription then won't work, even the ones it did a transcription for before. I am not sure how to resolve this issue, I have tried logging in…
How to view a spreadsheet on Android *without* changes being saved?
Dropbox keeps saving my changes as a separate version when I never asked it to. I am the only person who uses this spreadsheet, and I only intentionally edit on one laptop. I do sometimes view it on my Android phone in the Excel app when I'm away from my laptop, but *I don't want these changes to be saved*. I wouldn't…
Can I undo the multi-file organize?
I am having trouble organizing my images in dropbox. I wanted to organize them by dragging them so I can do it custom, but it won't let me, so I went to Organize then Multi-File Organize, and it separated everything into subfolders. I do not want this and now I do not know how to get rid of the subfolders and just have one…
Cannot create a new folder when using the browser.
This pesky bug still roams the dropbox community... When I start to create new folders, I get the same error daily "Cannot create new folder" 90% of the time I can create the first folder without issue. The second I go make my second, third or forth folder, I get the error over and over and over and over. I have to wait…

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