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Syncing issue: Files I upload on desktop won't show up on the website
Dropbox does not sync. I upload data onto DropBox on my PC, but it does not upload to the website, so is not available from other devices. Please can someone help?
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I can't unlink two of my devices
Maximum 3 installations on free level i understand. Trying to remove 2 previous ones is not working. Why?
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Drag & drop photos from another web-page stopped working.
I've been using dropbox on web browser (tried chrome, safari, opera and brave) on my mac MacOS Ventura 13.6.7. I have tons of photos (mostly png and jpg) posted on my blogs (blogger, tumblr and wordpress) and used to drag the photos directly from the blog to dropbox. However since a few days ago, dropbox started showing…
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Why does the Dropbox site detect my login as a new connection?
Hello, it seems that MANY sites (including DROPBOX) are being bit lazy in their attempts to decide if I am logging in from a new device. It find it a bit irritating to get an email message telling me that I logged in from a new device, when all that has happened, is that my favourite browser (Firefox in this case) got…
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Logic Pro Projects files not showing up on Mac. Why?
I'm working in Logic Pro Projects with my partner, which we share with dropbox. We do this for years already, but lately, whenever my partner saves a project to DB, there are files that do not show up on my Macs. I can see the files in the web browser and the iPhone app, but they won't appear on 2 different Macs, also…
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How to resume upload when using the browser?
Peace to all! I was uploading an enormous folder and after a couple of days I accidentally closed the browser. Could anyone possibly help me to find a way to exclude the already uploaded files (thousands) from the remaining files (thousands) that still need to be uploaded all from that same folder (so as to upload only the…
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Transcription for audio files in different languages not working
transcription feature not working! Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription then won't work, even the ones it did a transcription for before. I am not sure how to resolve this issue, I have tried logging in…
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How to view a spreadsheet on Android *without* changes being saved?
Dropbox keeps saving my changes as a separate version when I never asked it to. I am the only person who uses this spreadsheet, and I only intentionally edit on one laptop. I do sometimes view it on my Android phone in the Excel app when I'm away from my laptop, but *I don't want these changes to be saved*. I wouldn't…
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Can I undo the multi-file organize?
I am having trouble organizing my images in dropbox. I wanted to organize them by dragging them so I can do it custom, but it won't let me, so I went to Organize then Multi-File Organize, and it separated everything into subfolders. I do not want this and now I do not know how to get rid of the subfolders and just have one…
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Cannot create a new folder when using the browser.
This pesky bug still roams the dropbox community... When I start to create new folders, I get the same error daily "Cannot create new folder" 90% of the time I can create the first folder without issue. The second I go make my second, third or forth folder, I get the error over and over and over and over. I have to wait…
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Large File Handling
I embedded a video from Dropbox on my website, when a user visits the page with the embedded video, the page takes a long time to load, and sometimes the server times out if it takes too long to load.
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Small tip if you want to print a list of files in a Dropbox folder!
I've been trying to figure out if there is a way to print a list of files in a Dropbox folder. Turns out there is no such printing option. However, if you select all files with Ctrl + A, all subfolders and files will be selected. Then using Ctrl + C, copy to the clipboard. Next open a new blank Word document and paste…
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The Dropbox website is stuck when trying to sign in, and the "All files" page doesn't show my files
Hi, Since a couple of weeks dropbox has started to malfunction on my pc. After entering the credentials, the grey button square keeps spinning infinitely. Infinite loop loadingInfinite loop loadingInfinite loop loading One of the times the login was successful (just after changing the password), but my dropbox appears…
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How to turn on 'open in - Finder'
Some of my team members can't view the open in - finder tab. I want everyone to have this ability so when people share links with each other they can quickly switch to Finder and sync and item. They're all signed into the Dropbox app as well as the Finder Dropbox so I'm not sure why I can see this and they can't.
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I can't access my backup files, after Dropbox asked for a backup update
Since clicking on the file backup link that Dropbox sent me today, Dropbox is not featuring any of the files that I have on my PC. I use my Dropbox account on my PC, my iphone and my ipad. This one account allows me to see all my PC files across all my devices. But since clicking on the backup link DB sent me, there are…
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How to change subscription via ios to dropbox directly
Hi, I had my Dropbox Plus through apple subscription, but I’d like to manage my account directly from dropbox website. My plan via apple app store has been already lapsed since January 2, but I cannot find a way to subscribe the dropbox service directly from dropbox.com. Can you tell me how I can change the way to…
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"Upload Failed. Please Try Again" error when I try to upload my PDF
I am uploading simple PDFs and I am getting the same error every single time. It will hang on finalizing and throw Upload Failed. Please Try Again
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Shared links returning old content!
Hi, I've used shared links forever, and I have many. I use Dropbox API to upload files to replace older files. Usually, the link which was structured like this: https://www.dropbox.com/scl/fi/<token>/path.jpg?rlkey=<token>&dl=1 Usually would offer the newest version of that file immediately. Lately, some links offer the…
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PDF OCR with text search
Dropbox Plus. Uploading a scanned PDF, it never gets OCRed to be full text searchable. Chatted with support for ages until they finally decided “oh, that feature requires Pro or above, not Plus because that’s considered image search.” Even though the image search support doc specifically mentions formats NOT including…
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How can I determine the owner of a shared link and delete it?
I have a shared link which I want to deleted. I searched in my drop box but it is not there. However the link still works. Meaning, anyone with the link can still download the file. I am unable to find the owner of the shared link, nor can I delete the link. The link is : [Removed as per Community Guidelines] Appreciate…
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Can I have static shared links with a constant base URL?
Ok possibly a stupid question but please bear with me. I have a lot of jpgs that I need to reference the location in a csv file that I use to import into an application for example on my local pc /amazon/m/a/123.jpg /amazon/o/b/456.jpg /amazon/h/o/567.jpg is there a way in dropbox that the location for the /amazon/ part…
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Can I make shared links play videos automatically without having to click them twice?
Hello all. I was wondering if anyone knew how (or if it's even possible) to set up a shared DropBox folder to play a video file automatically instead of having to click on the video twice. Based on Google searches, I'm guessing it's a no, but I thought I'd at least ask here since I've been having trouble navigating Google…
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“This file requested has been closed, deleted, or never existed”
My entire team is being affected by this issue. All of our links report this error message. A bit about us: we are a mostly remote support team. All are working on different networks and browsers. Our link is not expired and shows as set to 'never expires.' We have plenty of available storage. We have tried making new…
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Dropbox Join our talent community form not working
I cannot join talent community, Talent Community On clicking Join now there is an error Here are the logs Third-party cookie will be blocked. Learn more in the Issues tab.Third-party cookie will be blocked. Learn more in the Issues tab.Third-party cookie will be blocked. Learn more in the Issues…
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Retrieve your content more quickly with our new advanced search operators!
Hi Dropbox community! I'm a product manager at Dropbox working on the search experience on dropbox.com. Paid users already have access to advanced search features like full-text search, OCR (searching for text within images), full-text search, and image search (searching for objects within images). However, this can often…
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Where to report page functionality problem? (can't scroll vertically, can't see all page content)
How can I report to DropBox that some essential page functionality isn't working? (Their HTML/CSS has disabled even vertical scrolling, so some page content isn't visible or reachable.) I can't find anything on or near https://www.dropbox.com/support for actually contacting them (and the chatbot didn't understand my…
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I'm unable to open shared folders on my computer, everything appears blank
Hi, I have several clients who use Dropbox and share folders with me. For the last couple of days I have been unable to open the folders. They are showing on the left hand side of the screen but when I click on the folder it doesn't open.
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Unable to comment on files through shared links
I have about 100 lengthy templates someone has requested I review. We had hoped to use DropBox the way we always do...the team can review and leave comments within the Dropbox web link for the file owner. I can't even get the file to open because I have only Viewing permissions. Having to download and re-name and re-upload…
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Can't view any documents in List View or upload using drag and drop.
Have been experiencing issues in Dropbox since the new update. Most recently, the list view is not working at all. I can't drag and drop to upload documents, either. I have to go into the folder, then click "upload > upload file" and click on the file from my computer. The only way I can view what is in the folder is by…