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Retrieve your content more quickly with our new advanced search operators!
Hi Dropbox community! I'm a product manager at Dropbox working on the search experience on dropbox.com. Paid users already have access to advanced search features like full-text search, OCR (searching for text within images), full-text search, and image search (searching for objects within images). However, this can often…
Where to report page functionality problem? (can't scroll vertically, can't see all page content)
How can I report to DropBox that some essential page functionality isn't working? (Their HTML/CSS has disabled even vertical scrolling, so some page content isn't visible or reachable.) I can't find anything on or near https://www.dropbox.com/support for actually contacting them (and the chatbot didn't understand my…
I'm unable to open shared folders on my computer, everything appears blank
Hi, I have several clients who use Dropbox and share folders with me. For the last couple of days I have been unable to open the folders. They are showing on the left hand side of the screen but when I click on the folder it doesn't open.
Unable to comment on files through shared links
I have about 100 lengthy templates someone has requested I review. We had hoped to use DropBox the way we always do...the team can review and leave comments within the Dropbox web link for the file owner. I can't even get the file to open because I have only Viewing permissions. Having to download and re-name and re-upload…
Can't view any documents in List View or upload using drag and drop.
Have been experiencing issues in Dropbox since the new update. Most recently, the list view is not working at all. I can't drag and drop to upload documents, either. I have to go into the folder, then click "upload > upload file" and click on the file from my computer. The only way I can view what is in the folder is by…
Unable to search for comments, and some issues when searching heic files.
I am trialing Dropbox for business. I am not new to using DB, I just haven't committed to REALLY using it and basing management of my online content using it because then (and now) it boggles the mind how obvious features and functions aren't present or simply don't 'function'! My question.. I have a folder of 100 images.…
Dropbox website is not loading
I wasn't sure which category to select as this doesn't relate to any of them. Dropbox.com simply isn't loading. As a site is not available right now here in Kendall Australia. Everything else loads perfectly, but Dropbox is having a major glitch and can't load at all. Fortunately I have my files available to share via the…
Trying to download a 42.2 GB MOV file, but I haven't been able to download it fully.
Hi there, I've been trying to download a 42.2 GB MOV file for the past two days, but I haven't been able to download the file fully. I tried downloading on my desktop and iphone as well. What always happens is that it downloads at my usual download rate, and once it gets to around 20-25 GB it'll abruptly stop. I have…
Error 500 when trying to access the Dropbox website
Unable to access dropbox website or my files - keep getting this message : Error (500) Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
My Dropbox folders are now sorted based on their creation date - how can I undo this?
My dropbox folders just reorganized by year they were established. Now I have to look through multiple years to find a folder I want. How do I return it to all folders listed under my general heading?
Cannot access Dropbox.com on any web browser
Title says it all, I cannot access the website. I tried Firefox, Chrome and Edge. So I thought it's my network. Turns out I can reach it just fine on my phone! So I turned off my Firewall, still to no avail. What the hell could this be? The error message also doesn't say much. Most browsers say something along the lines of…
My image files are missing the .jpg extension and cannot be opened
Hey About 3 weeks ago I wanted to organize the folder "camera upload". I created new folders 2009, 2010, 2011 and so on, made a search for every single year e.g 2010 and moved the pictures to the new folder "2010". My problem is that I can´t open the pictures in 3 of the folders. Instead of .jpg every picture is named like…
Where can I see a list of my shared folders?
It used to be that I could see my list of shared folders on the main page when signing in to Dropbox. I needed that to track what I have shared and to unshare when a project is complete. I can no longer find that list. All I see is a list of shared files that I can add to Dropbox. They are all very old. I don't know what…
Desktop files not syncing from my computer to the site
Many files and folders that I have edited on my desktop are not updating online. I have checked all the settings (allowed use offline), checked my network, unlimited upload speed, uninstalled and reinstalled, and don't know what else. Attached screenshots are of my desktop (see two files updated yesterday) and my online…
list of tags
Hi, is there any possibility to export tags to a simple list? I only want to see what tags I've created. Thank you!
Job application form not working
Does anyone have experience related to the subject matter? The job page simply goes back to the top page when you hit submit. Google shows that this issue has been raised before, but the concern has been archived by Dropbox. Downdetector does not show that there is a downtime at the time of compiling this report. kindly…
I can no longer see my Mac backup on the website and the mobile app
I have been using dropbox for more than 5 years without any issue. Recently when i opened in Dropbox.com, I am not seeing my Mac folder which was syncing. Instead i am seeing that as a Backup (dont know whether it is syncing). Also when i open dropbox app on cell, this folder dont showup and cant access my Mac. I also…
Sorting by file extension on the website. Is this possible?
Hello, is it possible to add files sorting by file extension in the web app?
Option to create QR Code is missing
Hello, A few weeks ago I created PNG photos with QR codes directly from the folders I wanted to share om dropbox.com. Today I tried to do the same and the option to create and download a QR code is gone...How can I fix it?
I'm getting an Error 500 on my Paper doc. Why?
Is there anyone still monitoring this discussion? if so I need help, tried different browser, private browsers, nothing is working and its only happening for 1 file. Pls help!
Syncing doesn't work. A few files change and hours later they still haven't showed up to the web.
I wanted a solution to have files backed up online (typical dropbox) but I also have certain files (a few handfuls) I need always available when I am offline (off the internet). I am often offline for extended periods of time and need those critical files. I am using apple products, a laptop on ventura and mobile devices…
"word for the web" not working - error message: "sorry, we ran into a problem"
Has anyone else had this error message when trying to edit a document online? Trying to open in "word for the web" application, which normally works fine, but getting "sorry, we ran into a problem". Have tried the usual (different browsers, different tabs, restarting computer, logging out + in again etc) but no joy... Huge…
Dropbox has quit uploading folders
I am uploading folders via the Dropbox web interface, from my PC running Windows 10. I have LOTS of open storage space. It has been working flawlessly for days. I am connected to a high-speed internet connection and all else is working with the Dropbox webpage. Suddently it stopped, as if I had reached a cap. Is there a…
Getting a 403 Forbidden error in dropbox paper.
Getting an error 403 when accessing Dropbox PaperI submitted a ticket but have yet to hear back. My regular dropbox is working as intended.
Unable to edit a shared file with Excel Online
Hello, I shared an Excel file with someone and until last week, he could edit this file with Excel Online without problems. But for a few days, this option is no longer visible. I checked the file, and he is still a member and have the rights to edit the file. There seems to be a bug with dropbox itself, see for yourself :…
I'm trying to upload a small file, but finalizing is taking forever when using the desktop app.
Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going on?
Upload app sync speed is insanely slow compared to web speed
Located in South Africa. I have 500 mbps down/100-200 mbps upload. When I use the browser to upload 1 gb, it uploads in a minute or so. When I upload the same 1gb via the dropbox app, it crawls at ~200-400 kb/s, taking over an hour to upload! I went into my preferences>bandwidth>don't limit upload and download speed…
How do I locate files I uploaded?
I'm working with the latest version of Dropbox in Windows. I found the folder I wanted which is my online part of dropbox (as opposed to that part of Dropbox which is downloaded and appears and is accessible from my desktop). I "successfully" uploaded two files into that folder. But then when I click on the folder the…
I see No Access screen when I go to the link received from the other team member.
I see No Access screen (image below) when I go to the link (generated by right-click and Copy Dropbox Link function on Mac) received from the other team member. If I make the link, it works. There is a shared folder, and I'm a team member with full access. All worked fine before, but I started to see this screen today. The…
Embed video code. video not playing on iPhone (Safari, Chrome)
Hi, Dropboxcommunity! I have the following problem: I embed the code on the website to play the video: <video width='100%' autoplay='true' playsinline='' loop='true' muted='true\'> <source src='https://www.dropbox.com/s/0acg085wlvdpfti/spaten_identity.mp4?raw=1' type='video/mp4'> </video> 1. Everything works fine on…

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