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Large File Handling
I embedded a video from Dropbox on my website, when a user visits the page with the embedded video, the page takes a long time to load, and sometimes the server times out if it takes too long to load.
Small tip if you want to print a list of files in a Dropbox folder!
I've been trying to figure out if there is a way to print a list of files in a Dropbox folder. Turns out there is no such printing option. However, if you select all files with Ctrl + A, all subfolders and files will be selected. Then using Ctrl + C, copy to the clipboard. Next open a new blank Word document and paste…
The Dropbox website is stuck when trying to sign in, and the "All files" page doesn't show my files
Hi, Since a couple of weeks dropbox has started to malfunction on my pc. After entering the credentials, the grey button square keeps spinning infinitely. Infinite loop loadingInfinite loop loadingInfinite loop loading One of the times the login was successful (just after changing the password), but my dropbox appears…
How to turn on 'open in - Finder'
Some of my team members can't view the open in - finder tab. I want everyone to have this ability so when people share links with each other they can quickly switch to Finder and sync and item. They're all signed into the Dropbox app as well as the Finder Dropbox so I'm not sure why I can see this and they can't.
I can't access my backup files, after Dropbox asked for a backup update
Since clicking on the file backup link that Dropbox sent me today, Dropbox is not featuring any of the files that I have on my PC. I use my Dropbox account on my PC, my iphone and my ipad. This one account allows me to see all my PC files across all my devices. But since clicking on the backup link DB sent me, there are…
How to change subscription via ios to dropbox directly
Hi, I had my Dropbox Plus through apple subscription, but I’d like to manage my account directly from dropbox website. My plan via apple app store has been already lapsed since January 2, but I cannot find a way to subscribe the dropbox service directly from dropbox.com. Can you tell me how I can change the way to…
"Upload Failed. Please Try Again" error when I try to upload my PDF
I am uploading simple PDFs and I am getting the same error every single time. It will hang on finalizing and throw Upload Failed. Please Try Again
Shared links returning old content!
Hi, I've used shared links forever, and I have many. I use Dropbox API to upload files to replace older files. Usually, the link which was structured like this: https://www.dropbox.com/scl/fi/<token>/path.jpg?rlkey=<token>&dl=1 Usually would offer the newest version of that file immediately. Lately, some links offer the…
PDF OCR with text search
Dropbox Plus. Uploading a scanned PDF, it never gets OCRed to be full text searchable. Chatted with support for ages until they finally decided “oh, that feature requires Pro or above, not Plus because that’s considered image search.” Even though the image search support doc specifically mentions formats NOT including…
How can I determine the owner of a shared link and delete it?
I have a shared link which I want to deleted. I searched in my drop box but it is not there. However the link still works. Meaning, anyone with the link can still download the file. I am unable to find the owner of the shared link, nor can I delete the link. The link is : [Removed as per Community Guidelines] Appreciate…
Can I have static shared links with a constant base URL?
Ok possibly a ****** question but please bear with me. I have a lot of jpgs that I need to reference the location in a csv file that I use to import into an application for example on my local pc /amazon/m/a/123.jpg /amazon/o/b/456.jpg /amazon/h/o/567.jpg is there a way in dropbox that the location for the /amazon/ part…
Can I make shared links play videos automatically without having to click them twice?
Hello all. I was wondering if anyone knew how (or if it's even possible) to set up a shared DropBox folder to play a video file automatically instead of having to click on the video twice. Based on Google searches, I'm guessing it's a no, but I thought I'd at least ask here since I've been having trouble navigating Google…
“This file requested has been closed, deleted, or never existed”
My entire team is being affected by this issue. All of our links report this error message. A bit about us: we are a mostly remote support team. All are working on different networks and browsers. Our link is not expired and shows as set to 'never expires.' We have plenty of available storage. We have tried making new…
Dropbox Join our talent community form not working
I cannot join talent community, Talent Community On clicking Join now there is an error Here are the logs Third-party cookie will be blocked. Learn more in the Issues tab.Third-party cookie will be blocked. Learn more in the Issues tab.Third-party cookie will be blocked. Learn more in the Issues…
Retrieve your content more quickly with our new advanced search operators!
Hi Dropbox community! I'm a product manager at Dropbox working on the search experience on dropbox.com. Paid users already have access to advanced search features like full-text search, OCR (searching for text within images), full-text search, and image search (searching for objects within images). However, this can often…
Where to report page functionality problem? (can't scroll vertically, can't see all page content)
How can I report to DropBox that some essential page functionality isn't working? (Their HTML/CSS has disabled even vertical scrolling, so some page content isn't visible or reachable.) I can't find anything on or near https://www.dropbox.com/support for actually contacting them (and the chatbot didn't understand my…
I'm unable to open shared folders on my computer, everything appears blank
Hi, I have several clients who use Dropbox and share folders with me. For the last couple of days I have been unable to open the folders. They are showing on the left hand side of the screen but when I click on the folder it doesn't open.
Unable to comment on files through shared links
I have about 100 lengthy templates someone has requested I review. We had hoped to use DropBox the way we always do...the team can review and leave comments within the Dropbox web link for the file owner. I can't even get the file to open because I have only Viewing permissions. Having to download and re-name and re-upload…
Can't view any documents in List View or upload using drag and drop.
Have been experiencing issues in Dropbox since the new update. Most recently, the list view is not working at all. I can't drag and drop to upload documents, either. I have to go into the folder, then click "upload > upload file" and click on the file from my computer. The only way I can view what is in the folder is by…
Unable to search for comments, and some issues when searching heic files.
I am trialing Dropbox for business. I am not new to using DB, I just haven't committed to REALLY using it and basing management of my online content using it because then (and now) it boggles the mind how obvious features and functions aren't present or simply don't 'function'! My question.. I have a folder of 100 images.…
Dropbox website is not loading
I wasn't sure which category to select as this doesn't relate to any of them. Dropbox.com simply isn't loading. As a site is not available right now here in Kendall Australia. Everything else loads perfectly, but Dropbox is having a major glitch and can't load at all. Fortunately I have my files available to share via the…
Trying to download a 42.2 GB MOV file, but I haven't been able to download it fully.
Hi there, I've been trying to download a 42.2 GB MOV file for the past two days, but I haven't been able to download the file fully. I tried downloading on my desktop and iphone as well. What always happens is that it downloads at my usual download rate, and once it gets to around 20-25 GB it'll abruptly stop. I have…
Error 500 when trying to access the Dropbox website
Unable to access dropbox website or my files - keep getting this message : Error (500) Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
My Dropbox folders are now sorted based on their creation date - how can I undo this?
My dropbox folders just reorganized by year they were established. Now I have to look through multiple years to find a folder I want. How do I return it to all folders listed under my general heading?
Cannot access Dropbox.com on any web browser
Title says it all, I cannot access the website. I tried Firefox, Chrome and Edge. So I thought it's my network. Turns out I can reach it just fine on my phone! So I turned off my Firewall, still to no avail. What the ****** could this be? The error message also doesn't say much. Most browsers say something along the lines…
My image files are missing the .jpg extension and cannot be opened
Hey About 3 weeks ago I wanted to organize the folder "camera upload". I created new folders 2009, 2010, 2011 and so on, made a search for every single year e.g 2010 and moved the pictures to the new folder "2010". My problem is that I can´t open the pictures in 3 of the folders. Instead of .jpg every picture is named like…
Where can I see a list of my shared folders?
It used to be that I could see my list of shared folders on the main page when signing in to Dropbox. I needed that to track what I have shared and to unshare when a project is complete. I can no longer find that list. All I see is a list of shared files that I can add to Dropbox. They are all very old. I don't know what…
Desktop files not syncing from my computer to the site
Many files and folders that I have edited on my desktop are not updating online. I have checked all the settings (allowed use offline), checked my network, unlimited upload speed, uninstalled and reinstalled, and don't know what else. Attached screenshots are of my desktop (see two files updated yesterday) and my online…
list of tags
Hi, is there any possibility to export tags to a simple list? I only want to see what tags I've created. Thank you!
****** application form not working
Does anyone have experience related to the subject matter? The ****** page simply goes back to the top page when you hit submit. Google shows that this issue has been raised before, but the concern has been archived by Dropbox. Downdetector does not show that there is a downtime at the time of compiling this report. kindly…

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