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I am working with a creative agency that has an online briefing/booking form, as part of that briefing form, there is a dropbox link giving the option to upload any supporting documentation/assets for the brief. When I click that link however, it simply takes me to a link with a picture of a dog stating 'Something went…

I'm using Dropbox Enterprise as part of a business and at some point in the past few days, the panel showing all the folders on the left side of the window (using desktop) began becoming visible again. I don't have a very wide browser window and there's no way to adjust the width of the panel on the left side -- is there a…

Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninstalled and reinstalled the Dropbox program and browsers. Have also made sure no proxy settings are active along with making…

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos while holding in shift. I am very familiar with the shortcut keys and use them all the time. For the past few days I have not been able to do this. Every time I click on a photo and hold in shift key: I click the next…

I distribute daily via link a folder which contains a number of PDFs only meant to be read. [Often I send other similar links for folders meant solely to be read.] Some of the recipients are Dropbox users, some not. Currently folder links default to editing capability. If the link gives editing capability, there are two…

I received the notice below. It seems that 10 days ago, a lot of files were deleted, but I didn't delete anything. Why did I receive this? Hi MrMisterman1, You recently deleted 36438 files from your Dropbox account. If you want these files back, you can still restore them until 11/2/2025. After that, they’ll be permanently…

Hello, One of my main folders on my Dropbox just disappeared in my finder. It is there, because I checked it in my browser. But I work from my finder, bcuae I use Photoshop/Illustrator/After Effects etc. For some crazy reason, my Dropbox says it is syncing 46,254 files: I can not call anybody or start a chat. I can not…

Hello all, Has there some restrictions set? I suddenly cannot reach to Dropbox using one of my ISP: ... 🤔 Why? As seems I'm not banned (nor my account)... The above appears with particular network connection only though I can reach the site, but the site "cuts" me. 🤷 Dropbox discriminates this link. Why?

When i upload my images to dropbox, dropbox COMPLETELY changes the colour and adds a strange blue/yellow filter It’s definitely a dropbox issue and does not lie with the files themselves as no other server does this

I've run a Dropbox basic folder for over 10 years. Currently running the Basic Setup on a fully updated Windows 10 PC. Space used is only 1.6 gig. Files were sycronising according to the task bar icon. BUT. For the last few months when I clicked on the PC Dropbox folder to access a file or folder, the blue spinning circle…

How can I have change th order of the folder in left menu to have a specific folder on top

How can i find (identify) subfolder i dont own in dropbox? It seems I cannot share (in edit mode) one subfolder because there are included folders / files I don't own. That should not be the case as i am administrator and own everything in this account. Any ideas what could be the problem?

There used to be an option to open a file in Dropbox in your browser, but for some reason it's disappeared: I can copy the Dropbox link and paste it into my browser to view it that way, but it's way less convenient than it was before. I don't see why this option would have disappeared and am wondering if it's a bug or…

Hi there, Need some help. I have no idea what I have done, but somehow I have changed my cookie settings to prevent live chat. I have Chrome as a search engine and reset to default settings on all cookies. Not sure what to do. Please help. Thanks .

It would be nice if there was a board for technical issues, but there's not so i had to just choose "plans and subscriptions". I can't believe that I have to waste my time with the community! How do I get in touch with technical support????? I can't login using windows 10. When I get tot he point of entering the code that…

Hello all. I sent a link to someone and it expired before they opened it. Is there a way to re-send it. I can't remember what I sent so I can't re-create it. Unless I can see the actual file name that was the source. Thank you.

Hi, I'm trying to use DP again as I pay it and now that dashlane isn't free anymore. But installing the extension on firefox, clicking its icon does nothing, it doesn't react to any login field either. On Brave clicking the extension does open a new tab, that sends an email to authorize connexion, I recieved a connexion…

When I view my files and folders in my Dropbox account online, the "Modified" sort column will not show dates for any folders in my account. The column only shows two hypens for each folder instead of a date. The "Modified" column will show dates for FILES, but not for any folders. (I actually have 2 Dropbox accounts, and…

Hi all, I have spent a bunch of time today adding tags to my photos and moving them out of specially named folders into generic folders e.g. In Dropbox Files > 2011 Photos > 2011 Snow I have added the tag #snow to all the files in the 2011 Snow folder, then moved them all to 2011 Photos (then deleted "2011 Snow"). While…

I have been experiencing for already a few weeks (if not even more) problems with the search function in the website. Any attempt at a search always returns the following: I have been searching in the forums and I have not been able to find posts reporting problems. Dropbox status seems all green, so this does not seem to…

New to DropBox admin here and looking for a little help... I'm trying to identify file paths that might be too long for Windows explorer to handle (my team have gone nuts with the sub-folders!). So far, I've exported the file storage report from the admin console, then used a formula to calculate the characters of each…

Since yesterday it is impossible for me to select and copy/paste text in my Dropbox paper documents. I can write, type, and modify it, but if I want to select an entire sentence to move it, I simply can't! Dropbox won't let me select a single word and that is a problem because I write on dropbox and then publish the texts…

I have been using Dropbox for years, but in last week or so every time I click on a file name (Dropbox online) it only gives me a preview pan on the right of screen and I have do an additional step and tell it to open with Word online / Excel online before I can edit it. It is very frustrating no going straight to the…

So recently I've been trying to login into Dropbox on my laptop because onedrive is being a pain and won't work but everytime I put my password when logging in to get into my account it always gets stuck loading and I've let my laptop sleep for a day and it's still loading. I've tried restarting, restarting the…

On the left side it shows my folders, or a few of them. Then it shows Recents Starred.... I'd like to be able to move then divider way lower so I could see my list of folders and files. In other words, I want quicker access to what I have saved. Is there a way to achieve this? Also, how do I get DB back in the Mac Sidebar?…

In the info section there used to be a counter for the number of files selected. I used this regularly to total up files for clients. I was very disappointed to see that it had disappeared with the UI update recently. It was a very useful feature for me. Please reinstate it.

One of the people who has access to our shared folder added tags to images within a folder a few days ago. I am ready to finish up a project based on those tags, but I cannot find where the tags are and searching my tags does not show up anything. The tags themselves show up in the search bar, but no images. Next to the…

Here's the scenario. Mac OS Ventura, I have a Work Dropbox account & a Personal one. I connect these online while signed into my personal account easily enough. Go through the websites selective sync process for my personal account which changes the Personal Dropbox folder to the dropbox icon in Finder & in the dropdown…

I took photos on my Android, uploaded them to Dropbox, and they all looked fine, correctly oriented. I then decided to crop some of them and adjust the color on a few (some things are worth waiting for!). Okay, but the problem is that once I crop and/or adjust the color, the photo turns itself upside down and cannot be…

Hello. I am having issues logging into my Dropbox account on one of my PC’s. I know the password because I can log into Dropbox on another computer. It will not log me in on that one computer, not on the website and not on the app. I used to have Dropbox installed on that PC, but when Dropbox stopped syncing files…