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I can't restrict others from sharing my link, why not?
I don't like that when I send a link to someone, they can then share it. I've looked and researched and I cannot find a way to turn this off. I want to be able to send the link to someone, but then them Not be able to share that link with anyone else. I visited the link itself from a private browser to see what it looked…
I can't install the app, but need to keep the creation date while uploading files through the web.
I have an old iMac that I cannot install the Drop Box app as I cannot upgrade the Mac to a new enough iOS. I have 30,000 pictures I am trying to get off my iMac but do not want to lose the "create date" as it will make it too difficult to search for old pictures. So, I am left to use the web version of Drop Box. It seems…
Website keeps pausing my upload
I just signed up on Dropbox with a basic free plan. I tried uploading a 7MB MP3 file, and Dropbox keeps pausing the upload. It tells me to check my Internet connection, but there is nothing wrong with my Internet connection. Every time I re-start the upload, the website pauses the upload. I am using a Dell PC, with Windows…
Correcting spelling of a contact's name
I'm sure it's very simple, but I can't find how to correct a misspelled contact's name in my DropBox contacts or even how to remove it and start over. Help, please?
Dear Dropbox, please make it easier to rename files.
Dear Dropbox, I know this is a fairly minute ask - but please, please, please make it easier to rename files. A large portion of my work involves updating the naming conventions of Dropbox files, and having to select the file, select the three-dot menu, and scroll to the Rename option each time is wildly inefficient. A…
I want to Opt out of Image Search
We have serious privacy concerns regarding the "image search" feature in Dropbox. For example, if we type "cat" into the search bar we get photos of cats. Like many dropbox business accounts, ours stores sensitive image data belonging to our clients. We do not want these images classified by content and we do not want to…
Hyperlink in PDF not working in Dropbox
Hi - I have imported a pdf into my Dropbox that has a hyperlink to a url (the hyperlink is attached to a logo within the pdf). The hyperlink was working fine prior to importing to Dropbox but once in Dropbox, the hyperlink is not available to click on at all. Does anyone know why this would be happening or if there is a…
Can I remove a subfolder from a main folder and make it it's own main folder?
Hi Friends, Does anyone here know if I can I remove a subfolder from a main folder and make it it's own main folder? I don't want to have to upload and relabel the subfolder but I want to pull it out directly and have it be a Main folder. Thanks in advance!
Attempted to zip too many files error when wanting to download backup
Hi, iv'e backed up my dropbox files and i'm attempting to download them from the backup site. i'm reffering to: https://www.dropbox.com/backup/ when i go to the website and ask to download it, it tells me "Attempted to zip too many files". this made me loose a heart beat, though i know everything is there. i'm relying on…
Why am I getting a "Can't create folder" error when attempting to create a folder via web ui?
see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why. thanks in advance for help/ thoughts. 1 - navigate to menu 2 - select create folder 3 - give folder a name 4- error appears at bottom of screen
DB website folder thumbnails - plain blue please - no photo collages
I HATE the new photo-collage folder thumbnails on the Dropbox website. 👎👎👎👎👎 Not sure why anyone thought that was a good idea or why a content thumbnail is needed for a folder (especially since the photos that show up on the thumbnail aren't necessarily representative of the folder contents). The random photo…
I'd like to have the option "Move to Vault" on the web interface
When on Android app, there is extremely handy feature called Move to Vault. Thing is that this would be great if this option was available from webui also.
Did I just lose my files? 0 bytes and Error 415
Hello, When moving my files to a new system install using Dropbox, I found out that some of them haven't synced back. When looking at my web folder, they appear to have 0 bytes. When trying to preview them, I see a 415 error message: Are my files really "safe", or are they lost forever? I don't see any file history, they…
Dropbox links lead to white screen & I can't preview them.
I cannot access any files through a dropbox link as every link I click leads to a white screen on the page. Reloading or closing the browser doesn't work, neither does opening on another browser or device.
How to expand the left side column on the website to make it wider?
My left side column is only about an inch wide, it does not seem like I can make it wider. I cannot see the full name of all of the folders in my Dropbox because the left side column is only about an inch wide. It used to be I could drag that column to the right to make it wider but Dropbox is not allowing me to do that
Cannot edit video transcription mistakes
I just uploaded a video to share from my Dropbox and saw the transcription ability had been added. I tried it out and it worked well but it made several important errors in words - combining sounds creating wrong words, misspelling names and sounds like errors. There were only a few but they were important for anyone…
Share a link with the non-default setting of View/Edit
Something recently has changed with the UI for sharing links on the browser version. It now no longer first brings up the dialogue window (see image below) that shows the option to change the link to one that is set to view/edit (whatever is not the default, the default starts on edit but I've changed it to view). The only…
Shared link contents not visible, only shows a blank screen on the site
I have a "Can View" link for one of my Dropbox folders that has worked for the past three years. Now, whenever anyone goes to open it, they only get a blank white screen with the Dropbox URL. I can see all the files when I log in to my own Dropbox account. I tested the share link as a viewer and can't see anything. I have…
Can't upload files to my Dropbox and files are getting moved instead of copied
Every month I upload specific files to Dropbox, to store as an archive. Starting in February 2024, files from one specific folder were moved instead of copied. Files from other folders are being copied, as expected. I noticed that the source folder was empty and downloaded the previously uploaded files, but now I can't get…
I have editing permissions but can't edit a file; says it's 'read-only'
I am trying to edit a .docx file but am unable to, both from the web browser and the word document itself. I have downloaded the Dropbox desktop app and am not able to edit it when opening from there either. The file shows that I have permission to edit the file but when I open it, it will only open in "read only" mode.
How do YOU access Dropbox?
Hi Dropbox community - I'm a design researcher here at Dropbox. I'm curious about how you access Dropbox! How do you access Dropbox: the website, the desktop app (for mac/windows), and/or the mobile app (iOS, android)? * For those you use, why do you use them? * For those you don't, why not? Is there anything you wish you…
Setting default of how to open a file
When using Dropbox from a web browser and clicking on a file, I would like to have the option of setting it to always default the opening that file in another tab or another window.
Seamless end-to-end encryption, Microsoft Co-Authoring, new Dropbox Replay features and more
You might have already spoken to some of the team at Dropbox who build Dropbox here on the Community forums, and we are so happy to be able to update you when they have some updates to share! The team have been busy and here are some updates on end-to-end encryption (which we know you’ve been looking forward to), Replay,…
Failed download when trying to download large file
Hi, I've been trying to download an 84.2 GB mp4 file for the past two weeks, but every time it fails. I've got an ethernet cable, tried different browsers (Firefox, Chrome, Edge), tried a VPN, tried closing everything but the download tab, and used a download manager, but I haven't been able to download the file fully.…
Failed to load resource error on Microsoft Edge and Chrome
On both Chrome and Edge nothing shows on the page and I get this Error: I have upgraded both to the newest version. It works on Firefox though.
Files with a green checkmark don't appear online
Hello! I have three files on my machine that have a green check mark but are not synced online. I was wondering why this could be? So far I have quit and re-started dropbox, signed out and back in dropbox. These files are not 'online-only' and I don't have selective sync. The file sizes are 20MB, 15KB and 5KB thank you in…
"save as" in Dropbox
Hi I am setting up a database that will be stored in Dropbox. I have created it in excel for the web. One of the things the users will do is create a new doc and save that to a specific folder. I have created a doc, let's call it "datasheet". The user needs to use the doc and then add data to the datasheet and save it…
Clicking files in embedded Dropbox leads to registration screen instead of direct download
We have embedded Dropbox onto our website in an iframe: [Removed as per Community Guidelines] We produce a Dropbox read only share link to include in the embed code. For some folders we get a share link containing /scl/fo/ which leads to a registration splash screen whenever a website visitor clicks a file in the embedder.…
When downloading an .apk file from Dropbox, there's no option to install it
Ive used dropbox for a while now & before I just uploaded a .apk file and when I accessed it through Downloader on my fire tv it would download and then have the option to Install. Now when I add the .apk file it will download BUT there is no option to install???? I noticed that the links now have rlkey in them also.....…
Folders doesn't show up in the dropbox app on desktop
Hi everyone! I have some weird issue on my computer and hope someone knows the solution. I tried to look up but seems like I am putting wrong keywords or something, and can't find it. So, here is the situation. When I go to my web dropbox, there are several folders under "All Files", which is including My own dropbox, and…

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