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I can no longer see my Mac backup on the website and the mobile app
I have been using dropbox for more than 5 years without any issue. Recently when i opened in Dropbox.com, I am not seeing my Mac folder which was syncing. Instead i am seeing that as a Backup (dont know whether it is syncing). Also when i open dropbox app on cell, this folder dont showup and cant access my Mac. I also…
Sorting by file extension on the website. Is this possible?
Hello, is it possible to add files sorting by file extension in the web app?
Option to create QR Code is missing
Hello, A few weeks ago I created PNG photos with QR codes directly from the folders I wanted to share om dropbox.com. Today I tried to do the same and the option to create and download a QR code is gone...How can I fix it?
I'm getting an Error 500 on my Paper doc. Why?
Is there anyone still monitoring this discussion? if so I need help, tried different browser, private browsers, nothing is working and its only happening for 1 file. Pls help!
Syncing doesn't work. A few files change and hours later they still haven't showed up to the web.
I wanted a solution to have files backed up online (typical dropbox) but I also have certain files (a few handfuls) I need always available when I am offline (off the internet). I am often offline for extended periods of time and need those critical files. I am using apple products, a laptop on ventura and mobile devices…
"word for the web" not working - error message: "sorry, we ran into a problem"
Has anyone else had this error message when trying to edit a document online? Trying to open in "word for the web" application, which normally works fine, but getting "sorry, we ran into a problem". Have tried the usual (different browsers, different tabs, restarting computer, logging out + in again etc) but no joy... Huge…
Dropbox has quit uploading folders
I am uploading folders via the Dropbox web interface, from my PC running Windows 10. I have LOTS of open storage space. It has been working flawlessly for days. I am connected to a high-speed internet connection and all else is working with the Dropbox webpage. Suddently it stopped, as if I had reached a cap. Is there a…
Getting a 403 Forbidden error in dropbox paper.
Getting an error 403 when accessing Dropbox PaperI submitted a ticket but have yet to hear back. My regular dropbox is working as intended.
Unable to edit a shared file with Excel Online
Hello, I shared an Excel file with someone and until last week, he could edit this file with Excel Online without problems. But for a few days, this option is no longer visible. I checked the file, and he is still a member and have the rights to edit the file. There seems to be a bug with dropbox itself, see for yourself :…
I'm trying to upload a small file, but finalizing is taking forever when using the desktop app.
Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going on?
Upload app sync speed is insanely slow compared to web speed
Located in South Africa. I have 500 mbps down/100-200 mbps upload. When I use the browser to upload 1 gb, it uploads in a minute or so. When I upload the same 1gb via the dropbox app, it crawls at ~200-400 kb/s, taking over an hour to upload! I went into my preferences>bandwidth>don't limit upload and download speed…
How do I locate files I uploaded?
I'm working with the latest version of Dropbox in Windows. I found the folder I wanted which is my online part of dropbox (as opposed to that part of Dropbox which is downloaded and appears and is accessible from my desktop). I "successfully" uploaded two files into that folder. But then when I click on the folder the…
I see No Access screen when I go to the link received from the other team member.
I see No Access screen (image below) when I go to the link (generated by right-click and Copy Dropbox Link function on Mac) received from the other team member. If I make the link, it works. There is a shared folder, and I'm a team member with full access. All worked fine before, but I started to see this screen today. The…
Embed video code. video not playing on iPhone (Safari, Chrome)
Hi, Dropboxcommunity! I have the following problem: I embed the code on the website to play the video: <video width='100%' autoplay='true' playsinline='' loop='true' muted='true\'> <source src='https://www.dropbox.com/s/0acg085wlvdpfti/spaten_identity.mp4?raw=1' type='video/mp4'> </video> 1. Everything works fine on…
I can't restrict others from sharing my link, why not?
I don't like that when I send a link to someone, they can then share it. I've looked and researched and I cannot find a way to turn this off. I want to be able to send the link to someone, but then them Not be able to share that link with anyone else. I visited the link itself from a private browser to see what it looked…
I can't install the app, but need to keep the creation date while uploading files through the web.
I have an old iMac that I cannot install the Drop Box app as I cannot upgrade the Mac to a new enough iOS. I have 30,000 pictures I am trying to get off my iMac but do not want to lose the "create date" as it will make it too difficult to search for old pictures. So, I am left to use the web version of Drop Box. It seems…
Website keeps pausing my upload
I just signed up on Dropbox with a basic free plan. I tried uploading a 7MB MP3 file, and Dropbox keeps pausing the upload. It tells me to check my Internet connection, but there is nothing wrong with my Internet connection. Every time I re-start the upload, the website pauses the upload. I am using a Dell PC, with Windows…
Correcting spelling of a contact's name
I'm sure it's very simple, but I can't find how to correct a misspelled contact's name in my DropBox contacts or even how to remove it and start over. Help, please?
Dear Dropbox, please make it easier to rename files.
Dear Dropbox, I know this is a fairly minute ask - but please, please, please make it easier to rename files. A large portion of my work involves updating the naming conventions of Dropbox files, and having to select the file, select the three-dot menu, and scroll to the Rename option each time is wildly inefficient. A…
I want to Opt out of Image Search
We have serious privacy concerns regarding the "image search" feature in Dropbox. For example, if we type "cat" into the search bar we get photos of cats. Like many dropbox business accounts, ours stores sensitive image data belonging to our clients. We do not want these images classified by content and we do not want to…
Hyperlink in PDF not working in Dropbox
Hi - I have imported a pdf into my Dropbox that has a hyperlink to a url (the hyperlink is attached to a logo within the pdf). The hyperlink was working fine prior to importing to Dropbox but once in Dropbox, the hyperlink is not available to click on at all. Does anyone know why this would be happening or if there is a…
Can I remove a subfolder from a main folder and make it it's own main folder?
Hi Friends, Does anyone here know if I can I remove a subfolder from a main folder and make it it's own main folder? I don't want to have to upload and relabel the subfolder but I want to pull it out directly and have it be a Main folder. Thanks in advance!
Attempted to zip too many files error when wanting to download backup
Hi, iv'e backed up my dropbox files and i'm attempting to download them from the backup site. i'm reffering to: https://www.dropbox.com/backup/ when i go to the website and ask to download it, it tells me "Attempted to zip too many files". this made me loose a heart beat, though i know everything is there. i'm relying on…
Why am I getting a "Can't create folder" error when attempting to create a folder via web ui?
see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why. thanks in advance for help/ thoughts. 1 - navigate to menu 2 - select create folder 3 - give folder a name 4- error appears at bottom of screen
DB website folder thumbnails - plain blue please - no photo collages
I HATE the new photo-collage folder thumbnails on the Dropbox website. 👎👎👎👎👎 Not sure why anyone thought that was a good idea or why a content thumbnail is needed for a folder (especially since the photos that show up on the thumbnail aren't necessarily representative of the folder contents). The random photo…
I'd like to have the option "Move to Vault" on the web interface
When on Android app, there is extremely handy feature called Move to Vault. Thing is that this would be great if this option was available from webui also.
Did I just lose my files? 0 bytes and Error 415
Hello, When moving my files to a new system install using Dropbox, I found out that some of them haven't synced back. When looking at my web folder, they appear to have 0 bytes. When trying to preview them, I see a 415 error message: Are my files really "safe", or are they lost forever? I don't see any file history, they…
Dropbox links lead to white screen & I can't preview them.
I cannot access any files through a dropbox link as every link I click leads to a white screen on the page. Reloading or closing the browser doesn't work, neither does opening on another browser or device.
How to expand the left side column on the website to make it wider?
My left side column is only about an inch wide, it does not seem like I can make it wider. I cannot see the full name of all of the folders in my Dropbox because the left side column is only about an inch wide. It used to be I could drag that column to the right to make it wider but Dropbox is not allowing me to do that
Cannot edit video transcription mistakes
I just uploaded a video to share from my Dropbox and saw the transcription ability had been added. I tried it out and it worked well but it made several important errors in words - combining sounds creating wrong words, misspelling names and sounds like errors. There were only a few but they were important for anyone…

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