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How can I numerically sort my files?
I wanted to upload the files in my folder in a particular order. When I found that I had not uploaded a file in the proper order, I initially attempted to move it by dragging it to the place I wanted it. But that didn't work. I tried selecting a file, but that didn't do anything. I found a move file command, but that only…
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Uploads skipped because ".docx format is not supported"?
This issue – files not uploading because 'the format is not supported' – just started today. I made a new folder containing a large number of MP3 files, plus some MS Word documents that provide indexes & explanations. All the files already exist elsewhere in my Dropbox, but I've copied some of them to a new subfolder so…
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Downloaded zip files don't show up in my Downloads folder
When downloading zip file it doesn't show up at downloads in my finder. Even extracting the zip file isn't working, it gives error code. I have space enough.
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Can't download a 47.58gb .zip file via the Dropbox website due to generic error
Hey Y'all,so I have a problem...I CAN'T DOWNLOAD THE FILE(S),like? Y'all I need my files those are the ones I shove in Dropbox before I even click in that reset phone button so yeah...so I need the files. Can y'all help me? I mean yeah I have a slow internet,but it ain't no unstable my connection is stable (if the…
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How can I see all the files in our account?
Hi, We use dropbox for work. I only can see a portion of our dropbox account so often someone I work with will be perplexed why I can't see something they saved. Can you explain how settings need to be set so we can see everything we save within our account? Thanks, Jessica
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I can't view my files as I'm getting a 404 error
Last Friday, I was in the middle of writing an article on my computer. As I got tired, I saved and closed the file intending to continue on Sunday. However, when I tried to open the file again on Sunday, I was redirected to a 404 error page. I'm unsure what to do from here, can you please advise me on how to proceed?
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Folder and file won't restore
Deleted a folder with a single file in it yesterday on my mac. Logged in via website today and can see the file and folder in the Deleted Files tab. When I select to restore it does not restore the file to the location before deleting, or at all, anywhere. I am not experiencing any sync issues and the app reports all files…
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Is it possible to create Automated Folder Templates?
Hey all, I use the dropbox desktop app much more than the web-based version, but have learned recently of the naming convention automation on the web-based version. Since my business deals in addresses, the naming convention I personally use it to add the address to each file that corresponds to that project. Here's how it…
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Homepage popup won't go away
When I login I get a popup in the right bottom corner of the screen about getting used to a new home page. I really can't see that much different about the home page but anyway, it has 2 options: skip, or take the tour. If I click Skip, the page refreshes but the banner won't go away. If I take the tour, when the tour is…
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Dropbox web app crashes every time I view an image full screen
When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, open the folder link again and then it works fine, as long as I don't try to view an image full screen. Others on my team have…
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Not getting notifications when tagged in comments
I'm a designer and use DB for file sharing and also discussion around designs I'm working on with a remote team. For the past few days when people tag me in the comments, I am not receiving notifications in my email, nor are they showing up in the notifications drop-down tab (with the bell). I can't figure out where to go…
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File upload gets hung up or loses connection
I am able to upload files to my account up to around 20 MB. However, when I try to upload files between about 25 - 45 MB, the website keeps getting hung up or losing connection. I have a good internet connection and I have plenty of space left in my account. How can I upload these files?
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Dropbox scrollbar jumping after upload
Having an issue whenever I upload a file to my account and the scroll bar a the bottom of the page keeps jumping left and right and disappears and reappears. I cant upload a video if the issue which would help but I'm accessing it via chrome using Win 11. If anyone has this issue can you recommend a fix? The issue doesn't…
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Is there a way to turn off the + key attempting to make a new document?
As the title suggests. I've lived with it for a while now, but I'm writing a document around mathematics and the constant use of + is making this feature rather annoying.
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How to add watermarks to many photos at once
I'm New here. Deciding in upgrading. I'd upgrade if you Have the ability to watermark many photos at once. I Have About 200.
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How can I get a client to star or favourite images in a Dropbox Folder?
Hi I'm trying to use Dropbox to enable client selections on images that I can see. The problem is, if I favourite an image they can't see it, and if they favourite I can't see theirs? Is there a way to allow collaboration?
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Search facility (issue)
Hello DropBox, It seems I only ever come on to these fora to either complain or rant, but please know that it is only in the interests of improvement of the - already quite good - services you provide. Having made the switch from Google Docs to DropBox paper some year or so ago, I've noticed the changes and improvements…
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Error (504) when trying to restore a file
I have tried different browsers and incognito mode. Any other suggestions? I can navigate the rest of Dropbox's site just fine, this only happens when I try to restore a file to a previous version.
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files taking 15 to 20 minutes to upload
Until recently audio files I send to a client uploaded in seconds. But now that take 15 to 20 minutes to upload. They time out in Firefox, or Edge. I have to use Brave to maintain the connection long enough for the upload to complete. I have deleted ALL files from my storage, no improvement. I don't use the storage for…
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Why won't my devices sync with each other?
I have no idea if this is the right area. My tablet and phone show a 3 Month old version of files and not all of them. I've tried signing into the web app. I've tried uninstalling and reinstalling on my phone and nothing works. IT looks like syncing had been paused on the computer but even once that happened it doesn't…
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Upload keeps freezing at 15 seconds.
Upload keeps freezing at 15 seconds.
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failed to execute web browser firefox
when I start ~/.dropbox-dist/dropboxd I get the message Failed to execute default web browser
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Can't view files in shared folder - I keep seeing a black screen
Hello, I am hacing trouble viewing files, more specifically pdfs, that I've uploaded to a shared folder. I cannot preview in dropbox, and every time that I choose open in new tab, it takes me to a new tab, flashes the pdf, then goes black. Im unsure how to go about viewing my files. Ive checked permissions, and I have…
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Does 'Date Uploaded' in info pane reflect the date/time the file began, or finished, uploading?
Wondering if there is any way of knowing if the time portrayed in "Date Uploaded' line in the information pane for a pdf document reflects the time that a document began uploading (i.e., the time it was selected from files or click dragged into folder), or if it reflects when the document finished uploading (i.e., when the…
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dropbox shared links and shortcuts not working sometimes
in our dropbox for business we have multiple folders and subfolders for various vendors,vehicles, customers, inventory and shopping. Sometimes the shortcuts that we put in folders that will bring you to the file that is in the vendor folder will stop working. We have been restructijng our dropbox and would like to…
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Update billing info
Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page. What should I do?
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Using Iframe, is it possible to eliminate link and download icons?
I follow the instructions to embebed an Iframe with a shared link on a webpage, everything seems to be working fine but I saw that the dropbox frame shows the download and reshare link create, is there a way to eliminate this options on the dropbox frame? Thanks in advance,
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“.Ai files accepted but something went wrong” when trying to upload a file
Ive trying to upload my project for 4 days! It keeps saying: “.ai files are accepted but something went wrong” No explanation given to WHAT went wrong or any further msgs. No google, no Dropbox FAQs, no reddits have answers, idk ****** to do and I have to use Dropbox for the link since my project is too large. I have great…
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Trying to move large amount of files
Hello, I am trying to move/copy/download approx. 216gb of files onto a new, larger external drive. Is there ANY way possible to multi-select/check off chunks of files into groups small enough to do that or will I be relegated to checking off each individual file? Were talking over 14,500 files! I have neither the time nor…
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Downloading very large files or saving them to your account
Hi all, I am trying to download a very large file (circa 150GB) that another user has shared with me. Neither direct downloading, nor saving this file to my own account and syncing with the desktop tool works. I am on Mac OS (most recent version) and I am saving the file to a local drive with enough space. I am on a fixed…