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Tags not showing up?
One of the people who has access to our shared folder added tags to images within a folder a few days ago. I am ready to finish up a project based on those tags, but I cannot find where the tags are and searching my tags does not show up anything. The tags themselves show up in the search bar, but no images. Next to the…
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Endless loop when trying to use & connect both my personal & work account.
Here's the scenario. Mac OS Ventura, I have a Work Dropbox account & a Personal one. I connect these online while signed into my personal account easily enough. Go through the websites selective sync process for my personal account which changes the Personal Dropbox folder to the dropbox icon in Finder & in the dropdown…
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Cropping or color adjusting JPGs using Dropbox results in them turning upside down!
I took photos on my Android, uploaded them to Dropbox, and they all looked fine, correctly oriented. I then decided to crop some of them and adjust the color on a few (some things are worth waiting for!). Okay, but the problem is that once I crop and/or adjust the color, the photo turns itself upside down and cannot be…
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I see a "NetworkError when attempting to fetch resource" error and I can't access Dropbox.
Hello. I am having issues logging into my Dropbox account on one of my PC’s. I know the password because I can log into Dropbox on another computer. It will not log me in on that one computer, not on the website and not on the app. I used to have Dropbox installed on that PC, but when Dropbox stopped syncing files…
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I can't see my files, folders or sidebar
Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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Can only view the first page of documents on the Dropbox website
I have a few very long text docs in Dropbox, and I opened one to verify which version it was, but I can only see the first page. I can't scroll and there does not seem to be any "next page" button anywhere. Is this as intended? Because that seems odd. Or am I missing something obvious? I'm on Safari, fully up to date.
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I can't open a downloaded zip folder because it is "invalid", why?
ok, I need help because when I waited a couple hours for a file to download to my pc, it said my internet was slow even though I was running a wired connection and I was like "whatever" but when it finally finished, I went to file explorer and when I opened the zip folder it said "could not open the zip folder because it…
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I’m not seeing an option to add a watermark to my photos.
I tried to follow the instructions for adding a watermark to our photos. I am the owner of the file. I was able to preview and then click "watermark." At that point I did not see any option for text or image. How do I create the watermark and apply it to our photos (basically want to add our name to the bottom of the…
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Please waive the 25GB file limit on web uploads for file requests.
I love that feature where I can send a web url to my clients (its the "file request" feature) and they can drop files into there without having to know how to use dropbox desktop app. but its always so difficult to explain to clients that if they upload files through the web, that theres a 25gb file size limit. Can you…
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Shared folder requests sent to Microsoft accounts don't work, why?
Hi, I share about 100 folders everyday to clients and have been doing this for several years. Only a few days ago ALL the client emails which were almost anything other than gmail wouldn't work!! I have no idea what has changed. Hotmail account nothing etc. I do know I can copy the link and share via email but I want to…
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Automatic file preview on the right of the page whenever I select a file
This just started happening yesterday (online interface)... whenever I select a file, a preview pane opens on the right with a preview of the file. I don't want or need this, especially with image files since I view those by large grid and it's redundant to have the preview. This preview literally takes up half of the…
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Sharing a PDF file from Safari to Dropbox on mobile saves it as a .php file
Hi when I try to save a pdf file from safari by using the share button it always save it as login.php even if I change the automatic option into pdf. I always have to save it through files or a different app
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Dropbox transcription (is there a third party involvement?)
We recently discovered that dropbox will automatically transcribe audio files - we have some qualitative research interview audio data stored securely in dropbox through our business account. While we'd like to assume that this is a feature dropbox offers directly, I can't find FAQs about this. But is this transcription…
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Web interface: When creating a new folder, I don't want to be moved into it
I very often have folders containing multiple files that I want to organize using sub-folders. When creating a new folder or sub-folder in the web interface, it then immediately navigates me into the brand new, empty folder. First, I didn't ask for that. And second, it's not helpful. I immediately have to navigate back to…
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How can I turn off the preview on the site?
Dropbox apparently introduced new functionality that forces a large preview window every time a file is selected. The vast majority of time this degrades my efficiency in using Dropbox. I can't find a way to turn it off. Please help. I'm on the website (not the mobile app) using MacOS and Safari.
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My RTL Word documents appear LTR on the Dropbox web, after updating Microsoft Word.
since i upgraded my word from 2016 to word 2019 my word documents which are written RTL are appearing LTR on the dropbox web. what to do?
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The ability to resume and interrupted download or upload via the website.
When downloading large files from the Dropbox website, I often get a message the "the network was disconnected." If I start the download again, it starts from the beginning. It would be much better if Dropbox picked up the download from where it left off.
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I can't delete backup files because I can't sign out of a device that I unlinked.
Hi, I made a mistake in unlinking a device that had a backup on my Dropbox before I had signed out of it. This seems to mean that I cannot delete anything from that backup file in Dropbox - even though I can view most files. My Dropbox is full, and I would like to clean out a lot of things from that backup of an old…
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What options does Dropbox provide for collaborating with other users?
Hello peeps of Dropbox non beginners I'm slowly hoping in to take a look of what drop box offers sense I just found out there's a social aspect as well as editing and not just storage alone. with that being said what does Dropbox have to offer in regard to editing like what all can we edit in Dropbox?
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Transfer to the Cloud without going through the Mac's ****** drive.
How to transfer files from external ****** drive without making a copy on the internal ****** drive of the iMac? My internal ****** drive is almost full. So I can't save the files that are on the external drive. Do you have any answer? Thanks!
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SELECTING MULTIPLE STARRED FILES
Hi, Can anyone help with a shortcut to selecting multiple starred files? I have over 300 starred photo files I'm trying to download. There's got to be a better way than clicking all those files; plus the star feature is touchy--if you click on the wrong area it will deselect everything and then I have to start over. Thank…
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My upload pauses on the website due to bad WiFi connection - will it resume? How can I resolve this?
Hi, I'm trying to upload a 450mb file to DB via the browser, however it gets to about 15% then "pauses" with the brown box saying "Upload paused - make sure your internet connection is stable". Im travelling with access to some pretty rubbish public wifi, but really need to get this uploaded. Is there a way to un-apuse it,…
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Word document's format created on the web, doesn't seem the same when viewing using the desktop app.
I am having issues with formatting NOT remaining the same from when I create a Word document locally (and saved on Dropbox app) to once it is being edited in Word for the Web. I have noticed that specific "Style" formatting in Word for Web doesn't match the formatting when viewing the document in Word itself. Is there a…
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Excel for web undoing deleted changes, and restoring them back.
I use Dropbox to store an Excel Spreadsheet, and most of the time (90%), make periodic changes through the dropbox web interface, by using the "Open in"... "Excel for the Web" option. When I make additions or changes to the spreadsheet, they update fine. However, if I just want to clear the data in one cell, it allows me…
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I can't delete a video from my Dropbox account
So i have this video in my dropbox recents and i want it deleted but when i press the three dots it only says fila ectivity and file info:
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Disable folder image preview
Is there a way to prevent a specific folder tile from showing a preview of the images inside it? I have NSFW images inside some subfolders and don't want them visible from the parent folder.
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Why does someone need to register to Dropbox to view a shared link?
I sent a file to someone successfully but the second time she said Dropbox wants her to register. Why the difference? How do I re-send so she can receive on the free account?
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My files are deleting by themselves, why is that?
Hello, I noticed recently that my files are deleted by themselves: It's unbelivable, but now I'm using only ONE PC, and I noticed that 9000 files were deleted few minutes ago. How this could be??? It's not the first time I see this, but this time, it's from the past few minutes. I didn't delete any file. Especially not…
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My friends got a message to join Dropbox when viewing a shared link
Pro's: Dropbox did exactly what I wanted. Sending a link of a .mpg cloud file slideshow video to a bunch of my friends. They just clicked the link in the email and enjoyed my video. Con's: Well not exactly. Those without Dropbox account got WEB login page. In a number of places in Dropbox documentation it say "No account…
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Move files from one folder to another without removing the file from the original folder
Hello! I want to move files from one folder to another folder without removing the file from the original folder entirely. Example: File A is in Folder 1, but File A is also relevant to what is in Folder 2. When I drag File A to Folder 2, DropBox notifies me that File A will be permanently removed from Folder 1. I do not…