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How do you organize job photos and documents for a small service business?
I run a small local service business where we deal with a lot of job-related photos and documents. Each job can have before-and-after photos, customer details, estimates, invoices, and other files that need to stay organized. I’m looking at ways to keep everything easy to find without creating a complicated folder…
How can I get rid of the "your credit card has expired" banner once and for all?
How can I forever close "update your credit card" banner. Send me an email one week before my account expires. Keeping a banner up for five months in annoying. A little x sign on the left does not work.
Where is the Dropbox Chatbot for support?
I have a Basic (free) plan & am registered to this community, so your article says I have access to the chatbot; but where is it to be found please?
I can't locate the "Find duplicates" command to delete some of my photos.
Hello. I have followed instructions to find the "FIND DUPLICATES" command because you are about to delete my photos. That command does not appear when I click on Settings in my Photos. If the command is not there, how do I search for duplicates???? I need help FAST!
A web download of a large file always cuts off after an hour
I received a password-protected link to a large file (125 GB) from a client. This file won't download; the download simply stops after about an hour without any error message. I've tried using Firefox, Chrome, Edge, and Opera on a Windows system – yes, even in incognito mode – and the result is always the same. And yes, I…
Can't view my backup files on the website
I've been trying to follow the directions here for restoring part of a computer backup: https://help.dropbox.com/organize/restore-dropbox-backup-files But I can't see any options other than download. And then I get a warning about zip files because the files are too large I guess (total is 62GB). What should I do? I'd…
Getting an error on the website that my files cannot be viewed because I am offline
When trying to view my files I receive the message that they cannot be viewed because I am off line. I am online logged into my account. Also the help chat does not work. Any help out there? Thanks
When uploading documents with the same name, the second file has overwritten the first one
I have uploaded documents accidentally with the same name. The second one has overwritten the first one. Why does dropbox not warn it is a duplicate name? How can I stop it doing this?
Error when trying to open or edit MS Office files on the website
I was in the middle of editing a document when suddenly an error occurred, and I could no longer edit it; it suggested I open a new tab to edit the document. When i opened a new tab, I got this error, "Sorry we ran into a problem. Please try again." I kept refreshing with the same document, no dice. Turns out my entire…
The Dropbox website is stuck "Waiting" when trying to uploade a quickBook backup file
I'm trying to upload a QuickBooks backup file to Dropbox, something that I do regularly, and the upload window is just showing "waiting" and not doing anything. What's happening here?
Restore video preview for accounts over the storage limit
Previously, Dropbox allowed video preview even when an account exceeded its storage limit. I would like to request that this behavior be restored. Video preview is a basic viewing feature that lets users access content they have already uploaded. Disabling it does not increase the effectiveness of storage limits—it only…
I want to cancel my Dropbox subscription, but there's no option to do so.
Hi, I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary. I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see…
On Uploads list on website, add option to show which files have not completed being uploaded.
On the upload list on the website, it shows all uploads or completed uploads, but there's no filter for the files that have not completed being uploaded. It would be great to only see the files that are currently being uploaded or waiting to be uploaded. I suggest an additional filter option labeled “Incomplete” or…
I just want to be able to view a shared link without downloading the Dropbox mobile app
it’s in the title. When something gets sent over to me - i don’t want to download the stupid app i just want to check something quickly while im on my phone. It seems like tricks online like changing the url or trying to see the desktop version dont work anymore on safari or chrome. I still haven’t figured it out - this is…
Folders only show "--" for size and Last modified dates
Hi Community Team & Dropbox Support, I am requesting urgent intervention for a critical data loss incident. My support case (Case ID: Ticket #26492100) has been ignored by the assigned agent for over 3 days, leaving me with no resolution. This is NOT a manual deletion issue, but a severe server-side sync/index bug. As…
Why does the Dropbox website keep logging me out?
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
I get a prompt asking me to upgrade, and I can't access my files.
If there is help out there not related to dropbox, I apologize if this sounds rude. It is what I sent to Dropbox, but they will not confirm receipt of email. I am getting notices that I am over my limit. I am NOT going to upgrade. but I do not want to lose my info . The problem is, you have so many pop ups on my screen, I…
Why does Dropbox saver not save files larger than 5mb when creating a link via reader.readAsDataURL(
This code works great with small ones when saving small files. But it does not save large ones of about 5mb in size. Why does dropbox saver not save files larger than 5 MB when creating a link via reader.readAsDataURL(blob) $(".LinguoKey_1w_DropboxExportProgressButton").click(async function () { const localStorageData =…
How do you remove watermarks from AI-generated images stored in Dropbox?
I have been using Dropbox for organizing my AI-generated images and videos. The syncing and file management features work really well, especially when I need to access my files across multiple devices. Recently, I started creating some AI-generated character content for my own project, and I usually store all the original…
Please give us the option to have the former Admin Console webpage back
The new Admin Console page causes me to hunt around to navigate to tasks we regularly performed as Dropbox Business Admins. Please provide a way to switch back to the former version or at minimum, a highly visible, above the fold link to the former Admin View - with easy access to tasks us Admins routinely perform.
I need help when uploading files to my account. Lost connection.
This discussion was created from comments split from: Why can't I upload files to my Dropbox account? I get an error that I lost connection..
Different members of shared folders, get different search results.
This discussion was created from comments split from: I need help when uploading files to my account. Lost connection..
Footnotes in Word on the web get re-arranged when users collaborate on a doc
This has happened a few times. When a couple of my users are collaborating on a Word on the Web document and are using footnotes, the system seems to rearrange the footnotes or add "CWP" next to them. How do we prevent this from happening?
I can't get into my Dropbox account, because I keep being prompted to start a trial.
Because A free trial thing is blocking the way. No way to x it out or get rid of it.
Searching on the Dropbox site and mobile app is lagging
Out of the blue, while I was using DropBox on the website, the search just started to not work properly. Some files show up, but they do so in a random order, and the results vary based on capitalization. My files are all photos, but when I click on that bar only some show up as well, despite the fact that I've checked…
Files are saving to the cloud but not appearing in recent items
I'm on a Mac and my files are saving locally and syncing to the cloud perfectly, but all of a sudden they are not appearing in my recent items. I have quit Dropbox and restarted it. I have also logged out of the account and logged back in. It reindexed but the problem remained. Any advice would be hugely appreciated. Thank…
The ability to comment without having to sign in.
Many companies prohibit employees from generating their own Dropbox account, which is needed to comment on the files. So I'd love to have a way for people to put their email and just add comments.
Members of shared links are being asked to sign up to Dropbox. Can't access the file.
Has something changed in Dropbox in the past 5 or 6 months when it comes to sharing links to files? I regularly share files with a number of technically unsophisticated users. For them, I always use the "Anyone with the link can view" option. It was just what I needed. They would get an email with the link, click the link…
I can't access Dropbox in Kazakhstan
It looks like Dropbox has recently become inaccessible in Kazakhstan. Many users here can no longer access the website or sync their files without using a VPN. I also checked an availability monitoring site, and it confirms that Dropbox is being blocked: link. Could you please confirm whether you're aware of this issue? Is…
Improve file history navigation (group versions by date, paginate)
It's very cumbersome to navigate across the old versions in the history of a file that is very frequently changed. For instance, the history of a text note edited in an application that uses auto-save (e.g. Obsidian) will look like this: (it's actually even longer, I had to cut the middle part!) While saving a copy often…

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