Sync

My documents folder was copied in its entirety to DB several months ago. A sub-folder is named New Files. I created a test file in the New Files folder two weeks ago. DB has still not copied that file to my online files, and it isn't in the Dropbox folder on my computer, in spite of the fact that the DB notification icon…

As per the title, when i manually upload photos in HEIC format they show up in the photos section not ordered by the date of the picture taken (even if such data is present in the file) but rather on the date they were added to dropbox. This is not true for jpg photos, but i would like to keep them as HEIC. How could i fix…

Hello support, The "Online-Only" icon is missing on shared folders, which are shared with me and I can only view. When I make the shared folder offline available, the "Available Offline" icon and the "locked file" icon are showing up. I'm, running Windows 11 Pro 22621.1778 and Dropbox client 175.4.5569. Can this please be…

A new "feature" has been implemented where if I drop a new file in a DB folder, and then go to click on "Copy Dropbox Link", it simply won't perform the task until the file has finished uploading. Apparently this is to "prevent 404 errors". The "error" page that comes up when you clicked on a link before it had finished…

Dear Community I have some problems with syncronisation and I want to start my account "from scratch",meaning I want to keep my account but delete all files and start all over with syncing from my PC. Somewhat like getting your phone back to factory settings. What do I do? I have all my files backed up on a 5 TB external…

I have iPhone and iPad. Both of them saved photos to same folder and my photos are mixed. How I can set different auto sync folder to different devices? I already try: stop syncing, pushing some fotos to different folder, auto syncing window pop-up, starting auto sync with hope it will start working based on different…

I recently started using Dropbox for file storage on my iOS devices (iPad and iPhone) both previously on iOS 15 and now on iOS 16. I upload a fair amount of video and photo content and I've noticed the app logs me out unexpectedly in the middle of file uploads all the time. If I'm actively uploading frequently it happens…

I need to be able to scan directly into shared files. So far I can only manage to scan into my personal file. Doesn't seem like much of a big deal because I could move the file from there, BUT when there's over 20 scans a day, it is a big deal for what I need to accomplish because of time and training others. Does anyone…

Hi, I've a headless linux box running ubuntu 22.04 (Jammy) My dropbox size has exceeded the available space on the machine, and as the machine only uses a single folder in my dropbox (at about 500kb in size) I'd like to only sync that one folder. Running dropboxd version dropbox-lnx.x86_64-175.4.5569 As far as I can see…

I’m trying to drag and drop from desktop onto webpage but it simply opens the doc instead of uploading. I also tried the upload button and I select the document and then nothing happens. No error message given. Can someone give some assistance?

My team consists of 4 other members, in a distributed environment, one of whom is also a Team Admin. None of my team is technically adept and none of them fully understand how the Dropbox App works vs the browser. Or why they would even go into the browser version. In fact, I don't want them to have to go there - it…

Few weeks ago I uploaded a questionnaire in my dropbox account. As I did that, a small icon appeared at the bottom left, a circle with a man in it (sorry, I know it sounds silly). The man was saying: "Add a clarifying video to your document". So I now would like to do that but I really do not know how as the man does not…

It is becoming quite common these days for new systems to come with a smallish SSD drive intended to host the OS and a separate (internal) drive for data. At https://help.dropbox.com/installs-integrations/desktop/move-dropbox-folder Dropbox recommends that * Use the same hard drive: If you decide to move the folder, choose…

When I try to save a file with a name already taken by another file can the first file be automatically renamed rather than replacing the already existing one

Does Dropbox maintain the original file modified date when a file is uploaded? If so, how do you see it?

I need to SYNC a folder off my local network TO my DropBox account. All instructions I've found for BACKING UP only involve a limited number of folders, and NOT a network folder I'm needing to Sync.

Da una settimana dropbox non sincronizza più i file. Questo sta causando gravi danni alla mia attività lavorativa. macbook pro macos 10.13.6 Simone Scartabelli

I migrated to a new Mac today, and moved all my files over from the old machine. I have all my files in the Dropbox folder. When I resented Dropbox, I ticked all the folders to sync, and assumed it would just check all the files were there in the sync (like it has before) and didn't need to download them. The blue refresh…

I thought the idea of Dropbox was that if I change the file on my PC then the changes appear on Dropbox? So in other words, I edit the original copy of the file on my PC, the copy of that file that I have put in my Dropbox folder on my PC gets automatically updated and then the updated copy appears on Dropbox and on all my…

I did not receive a confirmation email when I submitted something to dropbox, but got the message that it had been uploaded on the screen. I had not yet set up my account when I submitted this document, is that why I did not get an email? Or should I have still haven’t gotten an email? Please let me know!

The option to scan a photo from my camera roll is not there today(5/24). I used that feature yesterday(5/23) and I use that regularly to make pdf documents from pictures to save as receipts that I’m sent. Please tell me it’s coming back or I will have to find another program to use.

I sent those questions, and I do not have a solution. I was told the max file size is 50 GB. The file I'm trying to upload is 26 GB which is well under the max. My internet is 1.5 GB download and one gb upload. I'm the only one on the internet at the time of failed upload. Also, it is a single file. So none of those issues…

Hello. I have read how to move my DropBox folder from the C: drive to another drive letter on the same computer - sounds relatively easy. However, not mentioned in the literature is: Will moving my DropBox folder from the C: drive to the 😧 drive affect the other users on the account? We have several users on the same…

I recently synced dropbox for MacOS and now my Photos Library is no longer working. I preferred Dropbox over iCloud for a few reasons, but using the Photos Library on my MacBook is essential for me. The only solution I can think of is to disable Dropbox and return to iCloud so I can have Photo Library functioning properly…

Hello, I use ASUS FUF laptop and I wanted to backup the esupport folder that contains all the basic driver and applications for my laptop. When doing so, I found a error stating that files with .etf extension are not supported and they can't be uploaded. I really need to backup that folder as I am wishing to reset my pc.…

I am working with dropbox for over 8 years but since last few weeks some sci-fi things are blocking my workflow with dropbox. I saw cloud icon w/arrow pointing down next to some (random) folders & files. those files are not available when I switch off wifi. I can't find any option in the settings to switch off that. I…

Hi, Been a while since I used Dropbox, so maybe this is a silly question, but I don't find a solution for this problem: On my main computer I have a folder called "backup" The icon is a yellow map with 2 people in front of the map-icon When I click on the map to see the content, it all looks ok (on this computer, I don't…

I use Dropbox Business to store my video projects, which are often composed of a huge number of files. I'm having trouble understanding why the latest version of Dropbox automatically offloads my files when my computer is low on storage, even though I didn't initiate this action. What's even more frustrating is that…

How to: Create a photo file storage/sharing site where family members may ADD, COPY, comment on a large number of photos. It sounds like something that DB does already- but I don't quite know how to start it up. ?? Ideas, comments please. I have my own website where I wanted to do this task- but as I said above, sounds…

I have just installed the dropbox app on a new Windows 11 computer. I have changed my Dropbox directory to a portable driver where Dropbox was previously installed on my old computer with all the files already there. Dropbox indexes all the files but stops indexing at around 20000 files. Otherwise syncing is working fine…