Sync

I have about 25 files with upload errors. I clicked "retry all" and they have all been added back "in queue" with a little clock icon next to each file. The only option appears to be the "Cancel" button. These files have been in queue for about 48 hours and no upload retry has been started. How do I instigate a retry of…

右下角Dropbox应用显示蓝色同步中状态，但文件一直同步不了，文件大小仅77kb，请问如何解决？ Dropbox版本号173.4.6706，系统是win11，网络一切正常 -------------- The Dropbox application in the lower right corner shows a blue syncing status, but the file has not been synced, and the file size is only 77kb. How to solve it? The version number of Dropbox is 173.4.6706, the system is…

I have a big archive (about 80+GB and 60k files) imported to a Dropbox account, I understand that the initial sync won't be immediate but now appears stuck. Chat support told me to check if there are any files with not allowed file names as described here https://help.dropbox.com/organize/file-names but with 60k files the…

The recent forced upgrade for MacOS on recent MacOS versions, which moved files to a new location on the hard drive, caused problems with PDFs. Specifically, if the file is on Dropbox, but has never been explicitly copied to the hard drive, Acrobat Reader won't open the file. Acrobat Reader does not display an error; it…

I recently upgraded my PC desktop to Windows 11. Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web, but updated files from my other computers do not show up as updated when I load them into their usual application on the…

I have Camera Uploads set up to sync all photos and videos from my iPhone. I am noticing there are older photos and videos from 2020 that are not being brought over. How can this be fixed?

I have a top level folder set to "online-only" within file explorer on windows using the latest dropbox client. Nested under this top level folder are 2 folders - 1 (current project) is set to "available offline" and is completely/constantly synced and the other (complete projects) is set to "online-only". Previously when…

I have Dropbox Basic loaded on my MacBook Air and my iPhone. My files and folders are loaded and accessible on both. But, when I make a change to my documents on my laptop, the changes are not saved/uploaded to Dropbox. To try to correct the problem, I have Quit, Uninstalled/Reinstalled Dropbox, made sure my file…

When I click on Drop on the menu bar, I see a list of files being uploaded along with text that says 494 MB. Actually that number keeps changing, but right now it says 494 MB. I know that MB means megabytes, but in this context what does it mean? Is it a rate?

Windows 11 Pro Dropbox V 173.4.6706 using windows explorer i have extremely lagging performance of my synced folders... all folders are synced and have a green check mark as if the files are local. every single synced folder takes up to 1 minute to access. I can usually go online and download the file i want quicker than…

Been having issues recently with terrible performance around video editing I was doing. The files were choppy and acted like they not fully entering the software. After digging digging and digging I just found out from DropBox support that with the new MacOs Monterey apparently when you add files to your Dropbox folder via…

On one of my PCs, which is the only one on Windows 11, files and folders still show the blue circular arrow as if they are syncing when Dropbox has said 'up to date' in the tray icon for a long while. I have tried restarting the PC, reinstalling Dropbox completely, moving the Dropbox save location. The same files show…

Hey there, I don't know what board this should be placed under because none of them seem fitting for the issue I'm having. So I just installed a new SSD and did a clean install of all my main programs I use. I installed Dropbox and went through and synced only certain files and folders with selective sync. Most of the…

Hello all, quick question. The good folks at the help center don't have the answer to my question. I have read you can transfer all your music off of your iPhone (both apple and personally owned music Cd's etc.) I have lost my old hard drive that had all my music media and only have what's left on the phone. Is this even…

I have two Dropbox folders after a messed up move process with one synced, and one not, but I cannot remove the unsynced one without possibly deleting the cloud storage as well. For the move process, I accessed the preferences menu through the desktop taskbar icon on Windows to get to the sync page. From there I clicked…

My dropbox is constantly adding, deleting, re-adding, re-deleting (etc) a file called _fIlE_!.tmp. It is also doing all sorts of other strange actions every few seconds, like "You renamed the file metadata.json.temp to metadata.json" Any ideas what is causing this? I have tried restarting my PC, and also…

Hi Team, I need to upload a 90 GB file for a client. the client have dropbox plus so he have shared the folder to upload a file and myself have dropbox Basic account. while upload a file its getting stuck, i have tried many times to re upload getting same issue.

My system crashed hard, and I had to do a clean install of Windows 10. Luckily my Dropbox was setup in D drive. Now after I reinstalled Dropbox, it defaults to C drive as its location. When I try to change the location (using the Dropbox desktop app's Preference>Sync settings page) to the old location (in D drive) it says…

If I create a desktop shortcut to, say, "C:\Users\Paul\Dropbox\Work stuff\", then it stays like that, and it works the way I want: I click on it, and it QUICKLY opens the local folder (which is actually one of my dropbox sub folders) If instead, I create a link to "C:\Users\Paul\Dropbox\" then initially it works fine, and…

Whenever someone comments on a shared file in dropbox, I get a red circle on the dropbox icon in the menu bar. This interrupts my workflow and I have to get rid of this feature if I want to get any work done on my computer. I have turned off all notifications on Dropbox app and on my system preferences, but the red circle…

Hi! I have a folder that I upload photos to regularly and I will occasionally share this folder with other people by using the share link. The problem is that, after I send someone the link, if I add more photos to the folder, the person with the link I shared can’t see any of the new stuff that’s been added. They can only…

Hello, I installed Dropbox on my son's laptop and ask him to create one unique folder where he will put everything. But with time many of my personal folders syncronize on his computer. The option Preferences - Syncronize I have on my computer does not exist on his (see picture 1). When I open Dropbox icon on his computer…

We use Dropbox for work. About every 3-4 weeks, my DB stops syncing. I cannot "force sync", the Dropbox icon disappears from my hiddon icons below, and the green symbols by the folders disappear. Any ideas?

Hi! I am on Windows 11 and have a Dropbox Business account. The Issue: I cannot see the option when I right click a file, to Smart Sync > Local or Online Only I do see this option on my MacBook Pro. I did see the option on my PC earlier this week, I do not see it now. In an effort to troubleshoot my issue, I just install…

Hello since view days I can‘t upload my fotos with Dropbox App from Iphone. I always get this info: „upload from VV.jpg not possible. File Name Could be invalid“ I tried several Fotos and diffent file names always get this Info and can‘t uplaod. Thank you for help. Best regards Christoph

I have noticed a problem with opening Illustrator ai files in dropbox. If I link all pictures and open later the same file everything works perfectly. If I open an ai file created by someone else, many pictures are not found and I'm supposed to find them and relink. If I relink, the person who created that ai file can not…

Hi, I've been using Dropbox for years without issues, but on my new Windows 11 PC, the app is stuck in "Indexing" status - no files are synched, downloaded, or uploaded. What I tried so far: - Restarting the app as well the PC - Reinstalling the app - Disabling firewall - Closing the processes (there are usually 7 of them…

I'm having some trouble getting dropbox to sync. I recently reset my windows 10 installation, after which I reinstalled dropbox, and since have been unable to use it. My dropbox directory is stored on another drive, so when re-installing, i am selecting the original intact drive with all of my dropbox files on. Dropbox…

I have my Work and Personal accounts linked with a Plus account, but wanted to upgrade my Work account to Professional so that I'd have Smart Sync. Aside from the increased space, I mainly want to upgrade from Plus to Professional to have the Smart Sync feature on my Work account. However, when I upgraded to Professional,…

Prioritize by first uploading files smaller size and to bigger size last. Now I’m waiting 68 files on app to upload images and videos Is stuck on that number for 10min…