Sync

File Request File Name Issue
Hi everyone! Just checking in here to see if anyone has any ideas for how to work around this! I work for a company where we collect thousands of files a week to submit to clients. We use file requests as a convenient way to get these files, but we have a persistent problem. Our clients each have different labels they…
MacOS stuck on "Couldn't load folders"
On a newish MacOS install I'm regularly getting a "Couldn't load folders" error when trying to choose new folders to sync with selective sync. I was able to get the list of folders to load once and successfully synced several folders, so I don't believe it's a firewall or permissions issue completely blocking access.
Merging folder contents within the same Dropbox account
Hi, I'd be grateful for help with the following inquiry... over the years of using Dropbox, I've ended up with a number of folders (and/or sub-folders) of the same name located in different folder 'trees', with similar but not identical file contents (eg. 1 folder may only contain half of the file contents of the other).…
Are some files types not allowed on Dropbox?
I have found that Dropbox will not accept all types of files whereas GOOGLE drive will. Are you going to fix that or do I discontinue my subscription?
How to find my Dropbox accounts, delete them and move files to OnSong.
I am trying to move files from my gmail account into Dropbox and then into OnSong. I seem to have 2 Dropbox accounts. I dont know how to get into each one to see what is there. One Dropbox account seems to have the files from Google in it and it says underneath the file OnSong which I am assuming means that they should be…
Will the recipient of a folder be notified every time I edit/update the document?
I shared a single file/document with a colleague and gave them edit permissions. Will they be notified every time I edit/update the document?
Syncing even when the app is off
My dropbox is syncing on two different macs when the app is off. On the DB-preferences I have checked out starting the app on startup and dropbox is also not on the list of apps which are started when logging in in the preferences of mac. The other mac is running Ventura and the other Monterey. Has anyone else noticed…
I don't see my updated content on my PC after installing Dropbox there.
I'm running Dropbox basic on my Mac and I'm able to share folders with others. Files are visible online so all is fine so far. For fun I have installed Dropbox on my iPhone which is also working fine. Now I also need to work on a PC sometimes. I have installed dropbox and logged in but I only see my older dropbox folder…
View to over all sync activity and bandwidth usage?
I cannot tell from the dropbox dashboard what is happening, there is just not support to give a view of data usage in syncing activities as far as I can find??? In 4 days 1.5 Terabytes of internet usage, does this sounds like something dropbox would do?
How to take team AND personal files with me when leaving a business account?
At the end of this week, my former organization is shutting down entirely and as part of that, they are shutting down their Dropbox Business plan. I'm one of the people who will be keeping an archive. I am currently in their Team via my personal account, and I intend to buy Dropbox Plus plan to handle the ~750GB of files.…
Finalizing when uploading
This morning I was able to upload x5 small less than 5mb pdfs without any problems. Then about an hour later I tried, and it seems to get stuck "Finalizing". I looked thru the forum, and tried some suggestions, however, I still can't upload files. I have tried different small files(less than 5mb), but it still has the same…
Uploaded photos are lower resolution?
I've just uploaded some photos to Dropbox from my iphone6, but the uploaded images are of much lower resolution (and as a result poor quality) compared to the originals - how do I save my photos at their original resolution on Dropbox when uploaded from my iphone? ManyTIA, Susanna
Some files shows 0 byte
So I have some files showing 0 bytes on Dropbox website. When I try to download individually a file, it's gonna be a 0 byte file and when I try to open it with a text editor it's empty. When I use an app to synchronise files on Windows with the app, it still show 0 byte et and it's empty. But If I download the whole folder…
Help, I've exceeded my 20GB Bandwith
Yesterday, i got an email that my shared link has been banned because it generated too much traffic. Its generated 20.06 bandwith instead of 20 bandwith its allowed. Then, i went to delete some of my files from there. Infact most of my files in a bid to reduce the traffic. But it still remained banned. Kindly help me out…
Documents, Downloads, and Desktop folders are gone on my MB Pro. Dropbox has folders but no files
Hello there! So to preface, I'm relatively new to Dropbox, and only got it for a couple work gigs. But the moment it had access to my computer, it started creating a backup I think? Which, with only 2 GB of Dropbox Basic storage, there was no way it could do that with the 200+GB of stuff on my computer. So naturally it…
Can I edit a Dropbox Folder and files without downloading files to hard drive?
Is there a way to use the Dropbox App, edit the folders and files without downloading the files into my hard drive?
Missing photos from upload
In December, I noticed that Dropbox did not back up random sets of photos from my phone using the Camera Uploads function in the app. For example, Dec 13 I took over 43 photos and it didnt back up any of them. Dec 19 - all 10 are missing. Dec 18 - took 46 and only 4 uploaded. I’ve run the upload dozens of times since then…
Forgot to specify folder for Selective Sync. Am I now locked in to downloading entire Dropbox?
I forgot to specify my folder when setting up Selective Sync, and all folders are selected by default. Dropbox is now downloading tens of thousands of files from my team's account onto my Windows PC. Deleting the files locally will delete them from dropbox. If I pause the sync and change the settings to specify the folder…
Online vs local storage: how to be sure?
Hello, I would like to know how to be sure that my files are physically present on my local disk drive. I selected the "Make accessible offline" (not sure about the translation, my computer being in French) setting from the context menu of the Dropbox directory. And I thought everything was ok. But today, I wanted to copy…
Formatting my hard drive
If I format the hard drive on a computer with dropbox, will the files in dropbox of other shared devices be deleted simultaneously?
I'm Having Issues Syncing Large Folders
I'm trying to use my Dropbox Plus account to backup some large folders on one of my hard drives however I can't seem to get it to sync effectively. These folders will be updated regularly so I need them to actually sync. I'm using Windows 11 and some of these folders have many subfolders with everything organised, while…
photo files extensions changed from a .jpg to a two-digit numerical file extension
Looking for some help .... I copied and moved about 13,000 photos from the dropbox default Camera Upload folder to a folder I created within dropbox and named 2019. When the photos transferred into the 2019 folder, all of my photo files changed from a jpg file (and .mov file too) to a two-digit numerical file extension. I…
Dropbox has stopped syncing because I have no space.
Using free account. get this error message 'You’ve reached the limits on your current plan. Resubscribe for up to 3 TB of space. " But I have no files in my dropbox
Move online only files and folders within my Dropbox folder without downloading them
I would like to understand why, when moving or copying "online only" files and folders between folders in my Dropbox account, that it must download them to my computer first. Using the Dropbox desktop interface, why can't we do an "online only" transfer from one folder to another, without any downloading, especially when…
How does Transfer actually work - do the files get uploaded twice or just referenced from my "cloud"
It seems DropBox Help don't know the answer to here's the puzzle. I'm trying to share about 750Mb of property photos with an estate agent, but I have a really slow upload speed, 0.5Mbit/s. They do NOT have DropBox, so I need to use "Transfer" not shared folder. So, the folder of photos has been syncing for an hour with…
Dropbox can never finish syncing because one folder is locked by another user.
I cannot remove or edit the two Word files within a locked folder. This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacOS Finder). The folder's creator is no longer available to contact. While Dropbox cannot complete syncing, I cannot update to…
Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before this update. But it seems now I can no longer access any file. When I click on a tiny image of a few Kb's it no longer opens,…
New Dropbox is killing me
Hello, Is there any support available from Dropbox here or anywhere? Strange to have such a massive app and no support provided.. In any case I'd appreciate any help from anyone. My Dropbox has stopped working as of yesterday. I can't access updated files from one computer to another and trying to read files online is only…
External drive backup complete, but vast difference in sizes
I used Dropbox to backup my external drive with 520GB of content. The backup is complete and Dropbox says it's in sync, but the size of my back up is only 428GB. Such a discrepancy scares me. Is there some really good compression, deduplication, etc. being applied? Thanks!
How upload external HD content without download the files on the PC
Hello, before purchasing a space on DropBox I used for years some external Hard Disks. Now I'd like to upload those files (1 or 2 TBytes) on my DropBox space, but directly on the account by the browser to avoid to copy them on the PC first. Last but not least I'd like to set them directly with "online" view, to avoid that…

Sync

Discussion List