Sync

I can't delete some files as they just keep reappearing
Device MSI Laptop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 236.4.5918 Question or Issue I delete a bunch of photos everyday, but they just keep reappearing, how do I stop this from happening? I am only using the free version. TIA, Huddo
Dropbox keeps on trying to upload 'dbx.external.drive' on MacOS 15.6
Hi. I've tried to clear out all of my backups from Dropbox. I was previously backing up two external drives, but I don't want to do that anymore. So I've deleted the drives from the Backup Manager page, no problem. But when I hit 'Sync' on my Dropbox app, it's creating a file under .dropbox/logs/1 that fills with small…
I get a conflicted copy when exporting videos via a third-party app.
Hi there, Every time I export a video from Premiere - since the process takes a while - Dropbox creates a new copy (something about conflicted copy and a timestamp). Do I need to pause Dropbox every time I export a video now? Dropbox has become increasingly buggy since the last big upgrade. Making files online only without…
Dropbox on iPhone hasn't synced in a year. I've tried everything.
Help!!! My Dropbox app on my iPhone has not synced in over a year... I have a Iphone 13 mini, running iOS 18.7.2. I have tried logging in/out of my Dropbox account, deleting the App and downloading it again from the App Store, clearing my cache, restarted my iPhone, unlinked and linked back to my laptop and NOTHING is…
How can I make one folder always offline on Mac OS?
iMac M1 2021 Tahoe 26.2 236.4.5918 I have online-only set as my preference and selective sync has all folders checked. There is one folder of http links on my desktop that I would like to use without them having to download each time. I thought the way to go about this was to change my sync settings, but it seems like that…
Unable to rename the Dropbox folder to create a new folder.
Application Affected Dropbox Device PC Operating System/Browser (if using the web) Windows 11 For years, I've been using Dropbox on my PC without any problems. But today, something happened: for some unknown reason, the PC client lost authorization and asked me to log in again, as if I were launching it for the first time.…
New desktop update during November 18th synced for half an hour.
Received update last night while working with other programs. It did a lot of syncing and indexing for about half an hour. Can anyone tell me what this was all about?
I want to see all my folders in the Dropbox folder - both online-only and available offline
As per MasterOfDragon I too want to see the online folders in my Dropbox directory in the app. I used to be able to see both online only and offline folders and files. they were annotated with a cloud (for online only) or a green tick (offline). I have followed the directions of…
Newest Dropbox update automatically setting files to online-only on Windows.
Why are my files now being automatically set to online only with the newest update? This is the most idiotic thing Dropbox has done yet. I don't care if there is a new interface on my desktop. I do care if now all the files I thought were actually on my HD are now gone. Thanks for wasting my bandwidth as I re-download…
I can't locate some of my Dropbox folders between device. Sync miscommunication?
I'm having multiple folders not showing up on various devices. It really is a bit of a mystery as to which ones are included and excluded. Devices are up to date and dropbox is synced. Folders are showing on http://www.dropbox.com/home but still not on the PC, Phone, iPad, etc.
Want some files in Dropbox left only on my laptop, not synced
Without my knowledge, Dropbox synced all of my personal files to its system and now I'm over limit. I do not want to lose my files so how do I get my stuff back to my computer and off dropbox so they don't get destroyed?
My files aren't syncing across computers, after upgrading to macOS Sequioa.
Device Macbook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Question or Issue This is happening on all my computers once updated to Sequoia and, apparently, Dropbox is well aware of the problem...when will there be a solution?!?
I'm trying to restore files, but it says I don't have enough space.
Hello - I had a hard drive that died. I downloaded "EaseUS Data Recovery Wizard for Mac" and was able to recover everything. However, when I hit "Recover," then pick DropBox for its destination, it says I don't have enough space, which is wrong. I have 2 TB of space, and I'm only using 8.1% of that space. I AM trying to…
Make explorer icon overlays optional
(Windows) Many customers have been wanting an option to remove these green sync status checkmarks for nearly 10 years. If business is serious about communicating a file's status, do it via a tag or custom Explorer field or something we can opt into. These checkmarks, especially in thumbnail view with images are really…
My PDF additions in preview mode (via the macOS desktop app) don't appear on the web.
I am running MacOS Tahoe 26.1 on a MacBook Pro For work, I often use the preview function in finder to type directly onto a PDF. I thought this was going fine -- the edits are saved and viewable in finder, even for people on other devices -- until I looked at the PDFs I've been editing on the web version of Dropbox. This…
Help with selective sync and freeing up space on my Mac
I am on the free dropbox plan, using a Mac with the dropbox app. My hard drive is full and I have deleted almost everything but seeing that my dropbox folders are being copied to my hard drive in addition to being on the web. Selective sync should allow me to not have the folders downloaded on my hard drive but none of the…
No contextual menu after moving Dropbox to home directory
Macbook pro M1 macOS. 15.7.1 Sequoia Dropbox App Version (if using the app). 236.4.5918 Syncing Status. synced Question or Issue I had to move dropbox out of my ICloud account , into my home account in /Users/me. Now I have now contextual menu. I have been through uninstalling, re isntalling. I cannot enable classic…
After upgrading to Windows 11, I can't search for files within my Dropbox folder
Device (Dell XPS 9320) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) v234.4.5591 Dropbox Plan (Plus) Since upgrading to Windows 11 two days ago, Windows Search (Explorer search) no longer finds files stored in my Dropbox folder. On Windows 10, I used to add the Dropbox…
Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com
Device Apple M2 Max Operating System/Browser (if using the web) Sequoia 15.6.1, Safari 18.6 Dropbox App Version (if using the app) Can't find App Version - using file provider Syncing Status Up to date Question or Issue Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com. In other words when…
How can I make my files in my Dropbox folder online-only?
Two questions: I have Dropbox on two computers, my laptop, a Surface and a Desktop which is an Acer. On the laptop the balance between what is stored on my hardrive and what is stored in the cloud is working. But Dropbox is taking up too much space on the ACER and I want to change the designation of all the Dropbox files…
MacOS preview freezes when looking at a Dropbox file
Application Affected Initially DropBox but the freeze extends to any app wanting internet Device MacBook Pro M4MAX 36GB Operating System/Browser (if using the web) macOS 26.1 (Tahoe) Dropbox App Version (if using the app) 236.4.5918 Question or Issue All of my files are in DropBox in the cloud/online. Previously…
Having notes available to each file uploaded to the account.
As a content creator, I frequently collect video clips and photos to demonstrate examples of my discussions. However it may be weeks, or even several months before I am ready to use those files. There is no way for me to remember the source, the circumstances, the story and/or details around those files. Rather than…
Transferring files from my account online, to my desktop app.
Device Dell Inspiron 3480 AOI Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) On my phone it is 448.2.2; I can't find an app version in my computer settings. Question or Issue My computer was going into the shop so I moved all of my important, personal files from my Desktop to…
Not seeing a few folders in Dropbox in Windows Explorer on a new laptop
I moved to Windows11 on a new laptop and cannot see 3 of 20 folders in Dropbox from Explorer. I can see them on my old laptop File Explorer and can also see them in Dropbox on my browser on my new laptop.
Why are my cell phone and laptop not in sync with Dropbox?
I have an Android phone and a Windows 11 laptop. I made changes to a document in Dropbox from my computer but when I pull up the document on my phone, it does not reflect the changes. Tried to go to "settings" in Dropbox, but can't find settings! Googled it but that was no help.
The dropdown context menu (right-click on Mac) isn't showing
Dropbox's added dropdown menu options (like “Copy Dropbox link…” and “make online only” etc.) that show via right-click on Mac Finder window are suddenly absent. May this have anything to do with recently having unlinked and re-linked my Dropbox? I did a re-link two weeks ago per a DropBox Tech's suggestion,…
Can I recover empty (0kb) documents on joint Dropbox account?
Hello Community At my old firm we had a dropbox account as the shared document server. When we merged with another company I was removed from the account but the local Dropbox remained and I had access for some time. Now (2 years later) I can see all file names, but they are at 0kb) so empty files. Somehow important files…
Dropbox syncing files already deleted from laptop and Dropbox
Device / System Acer Laptop / Windows 10 / latest app and browser Question or Issue Hello! I have deleted a folder containing a big amount of references (I am an artist) which has collected around 100.000 files until now. I ported them over to an external harddrive and deleted the local folder. Once the syncing was done I…
How can I select a folder on a hard-drive to sync to Dropbox, then share with others?
Device M2 Macbook Pro Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Question or Issue I've got a folder of files that I store on an external hard drive that I'd like to have constantly syncing to dropbox so that I can easily share them while on the go etc with…
I see a lot of selective sync conflicts, after the Windows desktop app randomly logged me out.
Hi, today when I turned on my computer (Windows 11) the dropbox app had logged me out without me doing anything, out of the blue. I logged back in just for the app to start syncing over 2.5TB from scratch, which was already annoying, but the worst part came when out of nowhere a lot of conflicts due to selective sync start…

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