Sync

How can I set all my files and folders to Always Available Offline?
Device Microsoft Surface Pro9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Up to date Question or Issue The last update of Dropbox trigged a complete re-index of all my content. After that completed (which took two days, thanks, Dropbox), all the…
Cannot see "Make available offline" option on Windows 11
Device Lenovo Legion with Windows 11 Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) 231.4.5770 Syncing Status Downloading Question or Issue When I right click on a file or folder, I don't see the option "Make Available Offline", which I do see in my other computers. This is a fresh…
Problems syncing on Bazzite with Linux.
Integration Affected Bazzite Linux, KDE and Gnome Desktops Device Custom PC Operating System/Browser (if using the web) Bazzite Linux, Kernel 6.15.9-116.bazzite Dropbox App Version (if using the app) 231.4.5570 Question or Issue -- I downloaded Dropbox as usual but it says the following when attempting to Sync: -- I've…
Need to erase my hard drive safely, without affecting my Dropbox files.
Device iMac iMac Operating System/Browser (if using the web) macOS26 Dropbox App Version (if using the app)233.4.4938 233.4.4938 Syncing Status Syncing Question or Issue I need to reinstall my OS on my Mac, and the only way to do it is to erase my disk first. I use Dropbox to hold working files that are accessed by many…
If I make a folder "available offline" does that apply to all the subfolders?
What version of the desktop app is this in? When uising the file explorer on the right-click context menu, I select "make available offline" on a folder/directory. does that request change all the files and is change all the files and recurse in all the subfolders too?
One of our computers is not syncing with our other connected computers
We operate a small radio station. Computer A is the system that automatically produces playlists and constantly updates them by the hour. The issue is we rely on Dropbox to sync from that computer to several others in the chain. Conversely, the other systems are also supposed to send info to Computer A. None of the other…
Dropbox sync with multiple drives/folders for a single account.
Hello, What I'm looking for is a way for Dropbox sync to manage multiple drives in a single account. (i.e. with a portable SSD in addition to my laptop's internal SSD as well) In my use case, I want to maintain my local (internal) drive as the main Dropbox location that'll sync continually (essentially every day), but I'd…
Why do I need to give Dropbox permission to sync .lnk files on Windows?
Hello, i have tried to find the answer but I have not. How do i fix this? Dropbox says 'fix permission' What am I suppose to do? Thank you
After an update the desktop app keeps indexing everything
Dropbox has just updated to v232.4.5988 and it is now indexing nearly 1.5TB of data!!!! What is going on?? I'm running Windows 11 Home v24H2 OS Build 26100.6584 It is constantly saying "Indexing 50,000+ files" HELP!!!
My MacBook doesn't sync automatically once I wake it up from standby.
As of now folders don‘t get synced automatically when you wake up your macbook from standby. I always need to manually stop syncing and continue it.
I see a "connection with the server could not be established" error while updating my desktop app.
Application Affected Official Dropbox Application Device (PC and macbook) Operating System/Browser (if using the web) (Windows 10 and macOS 14) Dropbox App Version (if using the app) (223.4.4909) Dropbox just stop working and syncing on all my devices: PC, notebook, macbook. It tells I have to update. But when I run an…
How can I choose more of my folders to sync to my Dropbox folder?
When I installed my Dropbox account on a new Windows 11 device, I selected a few current folders I needed immediately to be synced offline. Now, I want to add more Dropbox folders to the desktop availability in File Manager and cannot find a way to do that. I have installed the Windows desktop application, but all it does…
I can't see my "syncing issues" or new updates when I check my Dropbox folder.
Device (Dell precision 3551) Operating System (Windows 11,) Dropbox App Version (232.4.5988) My dropbox says it has sync issues but when I select show me the issues it just shows me a blank window. Not sure if that is related, I think I have always had that but wanted to add just in case. I have been finding recently that…
I'm new to Dropbox, how do I sync data from one tablet to another?
Device Samsung tablets Operating System/Browser (if using the web) android Question or Issue Ive been introduced to Dropbox by an app I use called songbook pro. I use the app on two similar Samsung tablets. Both installations refer to the same account with the same name and password. I need to have an exact copy of the app…
Dropbox desktop app on Mac forces sync preference to be online-only repeatedly
Latest macOS: Sequoia 15.6. Dropbox: 230.4.8797 I have been noticing a sync issue warning in Dropbox menu bar for a few days so I checked settings today: I had selected the "Default sync preference" as "Available offline" when installing Dropbox on Mac. But I see in the settings that it had changed to "Online-only" on its…
I lost my Dropbox folder after my hard drive crashed. What can I do to get it back?
Recently my hard drive crashed and I lost my Dropbox folder on my desktop. I can still log into my Dropbox account, but don't have access to the folder on my desktop that mirrors what I have on Dropbox. How do I get it back so I can add files to my Dropbox account? It was suggested that I download the Dropbox app for…
Backup external hard drive on multiple computers
I just started using Backup with my external HDD which has 3+ terabytes on it. I started the process on my main computer but since this is going to take a long time (I can’t keep my hard drive plugged into it all day) I thought about plugging the hard drive into my other computer, which also had Dropbox on it, and continue…
My Dropbox app has stopped syncing and I can't make files online-only.
Question or Issue How do I make online only when the option has disappeared as dropbox has stopped syncing?
Creative Ways to Use Dropbox Paper for Photo Shoot Planning and Notes 📸
Hey photographers! With only small windows of opportunity on certain shoots, it helps when everyone is on the same page when it comes to organisation 🌅. Have you ever used Dropbox Paper? 📝✨ It can be a really versatile tool that can enhance your photo shoot planning and note-taking, it also streamlines the correspondence…
How can I stop files from syncing?
I, like many other submissions in this community, have started a huge sync which I do not want. I my case I am trying to upload ca 1TB of files, but not sync them. Many of these, ca 1/2, were already on Dropbox, so all I wanted to drop them into Dropbox. And to get a message "it already exists, do you want to overwrite…
My desktop app says it's updated, but I see no content inside my Dropbox folder.
Application Affected Dropbox desktop app Device Mac Studio 2025 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 232.4.5988 I got a pop up telling me that Dropbox would no longer be supported on my old iMac if I didn't upgrade my operating system. Unfortunately, I was at the…
My Dropbox folder is empty on the Mac, but I can see my files online.
macOS Tahoe (beta 9) I just noticed that my Dropbox folder on my Mac is empty! When I log in to Dropbox online, all my files are still there though. I tried moving a file into the Dropbox folder on my Mac, and it shows up both online and locally. In other words, all my old Dropbox content is missing in Finder. Does anyone…
How do I stop Dropbox backup from automatically backing up a file I'm working on?
Question or Issue How do I stop Dropbox backup from automatically backing up a file I'm working on?
Can't drag & drop files into the Dropbox app in my tool bar any more
Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue Hi Recently got a new MacBook Air and added DropBox to the Tool Bar, but can no longer drag n drop files into DropBox like I used to on previous Mac. Have completed uninstalled…
I see two sync icons next to my folders, even though there are no online-only files within.
Hi, I just upgraded to Dropbox on File Provider which uses the native MacOS file sync APIs. I like my files stored locally, so I changed the Default Sync Preference to Available offline. As this only affects new files, I also went to the root Dropbox folder in Finder and set it to Make available offline via the right-click…
My macOS Dropbox desktop app is stuck "reconnecting".
Application Affected Dropbox for macOS. Standard version (no File Provider version). Device MacBook Pro 2023 (M3 Max) Operating System/Browser (if using the web) macOS 14.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue The app is stuck at launch non-syncing. At the bottom of the dropdown window from…
I synced only one folder when I installed the desktop app - how can I access the rest?
Application Affected File viewing Device Macbook Air Operating System/Browser (if using the web) macOS Tahoe 26.0 Dropbox App Version (if using the app) - Question or Issue When installing the Dropbox desktop app on my new computer, I accidentally selected a single folder and now I can't see my other folder in the app. How…
Make available offline does not work on my macOS 15.5 computer
Device MacBook Air M4 (2025) Operating System/Browser (if using the web) Mac OS 15.5 Dropbox App Version (if using the app) 232.4.5988 Syncing Status ”Syncing” I recently got a new computer and I am trying to download my dropbox files to the computer. All of my old files (from before the computer change) are marked as…
There's no "View on www.dropbox.com" option in the context menu, when the Dropbox app is paused.
I noticed that the options available when right clicking on a file in Explorer change when sync is paused. In particular it is no longer possible to "View on dropbox.com". This would be useful to me because I sometimes pause sync to keep my laptop running reasonably when my work colleagues update a load of files at once…

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