Sync

My desktop app in Windows 10 hasn't been syncing for over an hour
Device Desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Syncing Status "Syncing 3 files" Question or Issue My upload brodband speed is over 8 mbps so three videos totalling about 700 MB should take only around 12…
Dropbox isn't syncing on my Windows 11 computer
Hi - I am running Windows 11. Dropbox is not syncing on my computer - anything I update from my pc is not appearing when I access DB from other devices. When I double click on the app, nothing seems to happen. I see 3 dropbox processes running in task manager, but in file explorer, there are no icons appearing next to my…
Having to reinstall Dropbox every day to sync my files on a MAC
For a couple of months I have been having to reinstall Dropbox every day. If I don't, my team members aren't able to see any changes that I have made.
Dropbox app is stuck indexing on Windows 11
Device LG Gram Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Indexing... Question or Issue I have 3 computers, two Windows 10 and one Windows 11. I have both a personal and corporate dropbox accounts. Both work and sync fine on Windows 10 machines.…
I need my files to sync locally on my device, and not online-only. How can I change the cloud icon?
I spent three days downloading my folders and files onto my new computer, MiniMac. Then after all was done the folders and files are showing they are online only. I have read for two hours all the posts and replies on this forum and directly on dropbox.com and all I have managed to do is give myself a headache and be more…
Some of my shared folder members can't see the changes I make in said folder.
Device MSI Laptop i9 Operating System/Browser (if using the web) Windows 11/ Google Chrome Dropbox App Version (if using the app) 233.4.4938 Syncing Status Up to date Question or Issue I am using Dropbox basic with 15 gb storage as I have introduced friends to it over the years I am sharing a folder which has one file…
Finder right-click menu missing for Personal Dropbox (Business account works)
Hi, I have both a Personal and Business Dropbox account linked on my Mac (same Dropbox app). The Finder right-click menu (Sync, Share, etc.) only appears for my Business account, not for my Personal one. Details: * Both accounts are syncing locally (not using Backups or external drives). * Under System Settings → Privacy &…
Dropbox is syncing files that have not been changed.
Device Lenovo X1 Carbon FGen 13 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Syncing Status Syncing Question or Issue This is an annoyance rather than an issue. I run Thunderbird as my email and I archive old mail to local folders, which I want to sync to Dropbox.…
There's no distinct sync icon for folders containing both online-only and offline files on Win11.
Device (PC and Laptop) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version 233.4.4938 After icon change I can't find a way to see if folder contains files that are both online-only and available offline. Even if folder contains folder or files that are offline (downloaded) it still shows up as…
Dropbox app on File Provider using 6GB of RAM while the app is updated, and not syncing.
I have a lot of files (>370K) but vast majority are online only after trying to address this issue via solutions in other threads. I have 134GB of local files and maybe 500gb more are online-only. Dropbox app is using another 875mb. ~7GB total seems like a lot of RAM usage. No files are currently syncing, it says all are…
New Dropbox beta build 234.3.5540 overworks my OS system.
Hi everyone, I’m facing a significant issue that prevents me from using the Dropbox app on my macOS system. After upgrading my Mac to macOS 26, the Dropbox app shows a 12-hour Power 25% Energy Impact in the Activity Monitor. Additionally, there are approximately 25% bursts of energy usage every 60 seconds, regardless of…
Community Member of the Month - September 2025
Can you believe we’re already in October? Before we dive into cozy Autumn days, it’s time to celebrate another star in the Dropbox Community. ⭐ Say hello to our September Community Member of the Month… @calmfrog 👋 This month, @calmfrog impressed us with a response that was not only helpful but also a model of clarity and…
Files on the Dropbox site aren't syncing to the Dropbox desktop folder
Suddenly my files are not syncing. I can see the files on my phone app and online, but they're not showing in the Dropbox desktop folder. I've restarted my computer, uninstalled and reinstalled, and still nothing. One forum said launch the app to access selective sync settings. The app opens the desktop folder, there's…
Excessive RAM usage while syncing large files
Hi Folks, I typically sync pretty large files (image backups) and these can be as much as 250 GB+ in size. While syncing, I notice that Dropbox reserves a seriously huge amount of memory, like the mapped file usage for my uploading file of 280 GB is currently 16 GB (not a typo). Can Dropbox maybe give feedback on this? For…
There's no option to make files/folders "online-only" after the last Dropbox update on Win11.
Device Windows Surface Operating System/Browser (if using the web) Windows 11 Home 10.0.26100 Build 26100 Dropbox App Version (if using the app) v233.4.4938 Syncing Status "Everything is up to date" Question or Issue Until the latest Dropbox update, I was able to designate individual files and folders to be cloud-only or…
Why can't I restore my Dropbox Backup?
Why can I not restore my backup on to my computer? I have to download individual folders and in some cases it will cry and complain and say it cannot download because a folder may have too many files. Is there no better way or am I stuck downloading folder by folder. I like the feature but if the restoration process is…
Dropbox desktop app has stopped syncing files after an update
Application Affected Dropbox for Windows Device Dell Latitude 5520, 5550 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 232.4.5988, 233.4.4901 Question or Issue Two users in my organization have started having a problem where their files are no longer syncing. The tray…
Accessing my files on my computer is slow
I have plenty of storage space on my PC. I am trying to access my Dropbox files via File Explorer, but it seems that all of my Dropbox files are in the cloud, and that makes it very slow. Also, my files are always in the process of synching. It's never done synching. This used to work fine, but it's got lots of problems…
I no longer see Dropbox context menu options on my Windows 11 File Explorer.
Application Affected Dropbox, Windows File Explorer Device Desktop PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Question or Issue I seem to have lost all the options that happen when you right-click an item in the File Explorer in Windows. It used to appear…
I can't change the location of Dropbox, since it reverts back to where it was originally located.
Dropbox Issues For years I’ve successfully had Dropbox located on my D drive of both my desktop and my old laptop, which has a second drive. When I bought My new laptop earlier this year, with only a C drive, I naturally wished to have Dropbox there. However, when I did this, a new version of it was also inadvertently put…
Update 232.4.5988 causes unnecessary full re-sync.
Application Affected Dropbox for Windows Device Microsoft Surface Pro 0 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Question or Issue Dropbox updated to 232.4.5988 this Wednesday, as announced by the app with much fanfare. The new app uses the Windows sync icons,…
I only have 750GB synced on my 1TB external drive, but it keeps getting full.
I bought a Mac Mini earlier this year and as most Mac Mini owners, the internal drive is too small. So I added a 1TB SSD to a Acasis case (the mini Mac Pro lookalike-case) and followed all the instructions on how to move the Dropbox folder to the external drive. Since then it's been a nightmare. My Dropbox account has…
How can I set all my files and folders to Always Available Offline?
Device Microsoft Surface Pro9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Up to date Question or Issue The last update of Dropbox trigged a complete re-index of all my content. After that completed (which took two days, thanks, Dropbox), all the…
Cannot see "Make available offline" option on Windows 11
Device Lenovo Legion with Windows 11 Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) 231.4.5770 Syncing Status Downloading Question or Issue When I right click on a file or folder, I don't see the option "Make Available Offline", which I do see in my other computers. This is a fresh…
Problems syncing on Bazzite with Linux.
Integration Affected Bazzite Linux, KDE and Gnome Desktops Device Custom PC Operating System/Browser (if using the web) Bazzite Linux, Kernel 6.15.9-116.bazzite Dropbox App Version (if using the app) 231.4.5570 Question or Issue -- I downloaded Dropbox as usual but it says the following when attempting to Sync: -- I've…
Need to erase my ****** drive safely, without affecting my Dropbox files.
Device iMac iMac Operating System/Browser (if using the web) macOS26 Dropbox App Version (if using the app)233.4.4938 233.4.4938 Syncing Status Syncing Question or Issue I need to reinstall my OS on my Mac, and the only way to do it is to erase my disk first. I use Dropbox to hold working files that are accessed by many…
If I make a folder "available offline" does that apply to all the subfolders?
What version of the desktop app is this in? When uising the file explorer on the right-click context menu, I select "make available offline" on a folder/directory. does that request change all the files and is change all the files and recurse in all the subfolders too?
One of our computers is not syncing with our other connected computers
We operate a small radio station. Computer A is the system that automatically produces playlists and constantly updates them by the hour. The issue is we rely on Dropbox to sync from that computer to several others in the chain. Conversely, the other systems are also supposed to send info to Computer A. None of the other…

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