Sync

My PDF additions in preview mode (via the macOS desktop app) don't appear on the web.
I am running MacOS Tahoe 26.1 on a MacBook Pro For work, I often use the preview function in finder to type directly onto a PDF. I thought this was going fine -- the edits are saved and viewable in finder, even for people on other devices -- until I looked at the PDFs I've been editing on the web version of Dropbox. This…
Help with selective sync and freeing up space on my Mac
I am on the free dropbox plan, using a Mac with the dropbox app. My hard drive is full and I have deleted almost everything but seeing that my dropbox folders are being copied to my hard drive in addition to being on the web. Selective sync should allow me to not have the folders downloaded on my hard drive but none of the…
No contextual menu after moving Dropbox to home directory
Macbook pro M1 macOS. 15.7.1 Sequoia Dropbox App Version (if using the app). 236.4.5918 Syncing Status. synced Question or Issue I had to move dropbox out of my ICloud account , into my home account in /Users/me. Now I have now contextual menu. I have been through uninstalling, re isntalling. I cannot enable classic…
After upgrading to Windows 11, I can't search for files within my Dropbox folder
Device (Dell XPS 9320) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) v234.4.5591 Dropbox Plan (Plus) Since upgrading to Windows 11 two days ago, Windows Search (Explorer search) no longer finds files stored in my Dropbox folder. On Windows 10, I used to add the Dropbox…
Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com
Device Apple M2 Max Operating System/Browser (if using the web) Sequoia 15.6.1, Safari 18.6 Dropbox App Version (if using the app) Can't find App Version - using file provider Syncing Status Up to date Question or Issue Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com. In other words when…
How can I make my files in my Dropbox folder online-only?
Two questions: I have Dropbox on two computers, my laptop, a Surface and a Desktop which is an Acer. On the laptop the balance between what is stored on my hardrive and what is stored in the cloud is working. But Dropbox is taking up too much space on the ACER and I want to change the designation of all the Dropbox files…
MacOS preview freezes when looking at a Dropbox file
Application Affected Initially DropBox but the freeze extends to any app wanting internet Device MacBook Pro M4MAX 36GB Operating System/Browser (if using the web) macOS 26.1 (Tahoe) Dropbox App Version (if using the app) 236.4.5918 Question or Issue All of my files are in DropBox in the cloud/online. Previously…
Having notes available to each file uploaded to the account.
As a content creator, I frequently collect video clips and photos to demonstrate examples of my discussions. However it may be weeks, or even several months before I am ready to use those files. There is no way for me to remember the source, the circumstances, the story and/or details around those files. Rather than…
Transferring files from my account online, to my desktop app.
Device Dell Inspiron 3480 AOI Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) On my phone it is 448.2.2; I can't find an app version in my computer settings. Question or Issue My computer was going into the shop so I moved all of my important, personal files from my Desktop to…
Not seeing a few folders in Dropbox in Windows Explorer on a new laptop
I moved to Windows11 on a new laptop and cannot see 3 of 20 folders in Dropbox from Explorer. I can see them on my old laptop File Explorer and can also see them in Dropbox on my browser on my new laptop.
Why are my cell phone and laptop not in sync with Dropbox?
I have an Android phone and a Windows 11 laptop. I made changes to a document in Dropbox from my computer but when I pull up the document on my phone, it does not reflect the changes. Tried to go to "settings" in Dropbox, but can't find settings! Googled it but that was no help.
The dropdown context menu (right-click on Mac) isn't showing
Dropbox's added dropdown menu options (like “Copy Dropbox link…” and “make online only” etc.) that show via right-click on Mac Finder window are suddenly absent. May this have anything to do with recently having unlinked and re-linked my Dropbox? I did a re-link two weeks ago per a DropBox Tech's suggestion,…
Can I recover empty (0kb) documents on joint Dropbox account?
Hello Community At my old firm we had a dropbox account as the shared document server. When we merged with another company I was removed from the account but the local Dropbox remained and I had access for some time. Now (2 years later) I can see all file names, but they are at 0kb) so empty files. Somehow important files…
Dropbox syncing files already deleted from laptop and Dropbox
Device / System Acer Laptop / Windows 10 / latest app and browser Question or Issue Hello! I have deleted a folder containing a big amount of references (I am an artist) which has collected around 100.000 files until now. I ported them over to an external harddrive and deleted the local folder. Once the syncing was done I…
How can I select a folder on a hard-drive to sync to Dropbox, then share with others?
Device M2 Macbook Pro Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Question or Issue I've got a folder of files that I store on an external hard drive that I'd like to have constantly syncing to dropbox so that I can easily share them while on the go etc with…
I see a lot of selective sync conflicts, after the Windows desktop app randomly logged me out.
Hi, today when I turned on my computer (Windows 11) the dropbox app had logged me out without me doing anything, out of the blue. I logged back in just for the app to start syncing over 2.5TB from scratch, which was already annoying, but the worst part came when out of nowhere a lot of conflicts due to selective sync start…
Files fail to appear immediately after saving to my computer (Mac OS 15.6.1)
Device M1 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Dropbox Advanced Question or Issue As far as I'm aware, it used to be that I would save a file to my Dropbox folder (on my Mac) & it would appear there immediately & then go on to…
Do online-only files count toward the 300k soft limit of the desktop app syncing?
If I make online only (see screenshot below) 20k files located in a folder, so that it is going to be indexable in windows searches and fast to be found, do those 20k files really count toward the limit of 300k sync files? Under large-deployments dropbox help I found that they say "used with sync", but it is unclear what…
Moving Dropbox folder with terabytes of data on Mac
Device Mac Studio Operating System/Browser (if using the web) MacOs 15.6.1 I spent about 6 hours copying files from my Dropbox folder on external drive "A" to new external drive "B". In the Dropbox app, when I try to change the folder from the old to the new, I get the error "there is already a copy of xxxx" on the new…
The Dropbox desktop app on my Mac OS device can't stop syncing one single file
Application affected: Dropbox 235.4.5905 Device: MacBook Air 12-inch M4 2025 OS: Sequoia 16.5 My Dropox can't finish syncing this one file, a Word .docx , 3.1 MB. It's been saying 'Syncing <file>' for 2 days straight... This has stopped other files from syncing as well -- after this file got stuck, all other files I try to…
My Windows 11 desktop app is stuck syncing one file.
Application Affected Dropbox Desktop Device Dell Vostro 3520 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Hi, My Dropbox desktop app is apparently stuck syncing at one (or several) particular file(s) and consuming a good amount of CPU. I've been checking different…
We have a new Dropbox team, but there's an old team folder preventing changes
We have recently upgraded our Drop Box account so that we have 3 users. We need to be able to move the files & folders that are currently stored in some of these 3 individual accounts - to the new team folder. One of the users has an old team folder, that has one folder and file in it, but he is struggling to move this to…
Duplicate Dropbox folders after re-installing the Dropbox desktop app on Windows 11
Application Affected Dropbox synch location Device Dell laptops and Pixel phone Operating System/Browser (if using the web) Windows 11, Chrome and DuckDuckGo Dropbox App Version (if using the app) New install on 2025/10/15 Question or Issue At the conclusion of https://help.dropbox.com/installs/advanced-reinstall is a…
How can I make all of my folders available offline on Windows? There's no option for that.
Device Acer desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 235.4.5905 Syncing Status Up to date Question or Issue I have only just noticed this and I think it has changed. Scenario A A few folders in my Dropbox are marked with a white tick on a green background. I…
Is there any option in the dbxcli app to pause/resume syncing?
Is there an option for the dbxcli will support a pause and resume syncing?
Dropbox app is stuck syncing on my Windows device.
Application Affected (Dropbox Desktop) Device (Intel desktop PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (235.4.5905) Question or Issue Dropbox is stuck on "Downloading 4,861 files..." as seen on the tooltip if hovering over the app icon on the windows notification…
How can I ensure that the deletions I made while offline sync to my account online?
Device Windows PC Operating System/Browser (if using the web) Windows 11 Hopefully someone can help with this. I have a full offline sync in place with dropbox. I had a large number of duplicate files within dropbox across multiple Dropbox folders - 145GB worth in fact. With sync paused I deleted this 145GB worth of files…
How can I see all files in Windows explorer without having to download all content first?
I am using desktop application on windows 10 and have Dropbox Family plan So far I have seen that I had to download all my content, then right click on it to make it offline to see the file and folder listing How can i see all the files and folders in windows explorer without having to download all content first.
Dropbox not syncing when the document is open
Device: Acer Swiftbook 5 Operating System: Windows 11 Dropbox App Version: 234.4.5591 Dropbox Plan: Plus Question or Issue Hi all - I have had Dropbox installed on my laptop for years and it runs just fine. I save everything to it, and everything just saves automatically to Dropbox. I am the only user of the account. This…
The desktop app on Mac OS isn't syncing any more
Device : MacBook Pro Operating System/Browser (if using the web) : macOS Tahoe 26.0.1 (25A362) Dropbox App Version (if using the app) : 234.4.5591 Syncing Status No automatic sync any longer Question or Issue Hi all, Files edited using another device, such as my iPhone, no longer sync automatically to my Mac. This has been…

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