Sync

Unable to open available offline file on my Android.
Hi. I'm using the Android version of the Dropbox app. (ver. 450.2.2) I set the text file to "Available offline" and edit it offline. In certain circumstances, offline files cannot be opened. 1. Connect your Android device to the Internet and sync files. 2. Edit the text file marked "Available offline", save it, and…
I've renamed my file, but the desktop app still says it can't sync it, even though it has.
Application Affected Dropbox Desktop Windows 10 Device Windows 10 on Xeon E5 Operating System/Browser (if using the web) Windows 10.0.18363.1256 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox for Windows has this weird habit of declaring some files unsyncable. Despite them being valid Windows…
My Mac desktop app is waiting to be linked to a Dropbox account upon startup.
Application Affected Dropbox startup Device Mac Operating System/Browser (if using the web) macOS 26.1 Dropbox App Version (if using the app) 238.3.5885 Question or Issue When I start my Mac Dropbox it needs 20 tries to connect to my account. waiting to be link to a dropbox account...ERROR... waiting to be link to a…
No Dropbox options when I right-click files in the Dropbox folder
Question or Issue After a new install I right click files to save offline - and have also saved that setting in Preferences, There's no mention of Dropbox settings when I right click anything in the Dropbox folder.
The Dropbox desktop app won't start or sync on Windows 11
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) App won't launch but i have installed the latest version Question or Issue I noticed that Dropbox was no longer syncing my photos and files from my PC. Saw that the System Tray icon was gray and when I…
Restoring to a new drive after failure w/ thousands of selective sync errors on my cloud
Generic PC Win 11 desktop Windows 11 Latest version Syncing Status: Up to date (no local files) I've been paying for Dropbox since 2012 - I have .75 TB stored in my Dropbox. It usually works well - I had a hard drive failing and was not able to move my Dropbox to another drive after 3 days trying with the move feature, so…
Tons of 'Selective sync conflict' folders created when migrating to a new Mac M4pro
Device Mac M4pro Operating System/Browser (if using the web) MacOS 15.1 Dropbox App Version (if using the app) 236.4.5918 Syncing Status Up to date There are hundreds of folders with "selective sync conflict" when migrating my dropbox to the new Macbook pro M4pro. Some of them are empty but some are not. I couldn't locate…
I can't change the Dropbox folder location on Windows; it keeps reverting to the C drive.
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11, Question or Issue I recently had to set up a new user profile on my PC. I previously had my dropbox folder location set to D: \Dropbox but when set up the new user profile and re-installed dropbox, it changed the location to within the…
New Dropbox desktop update is re-syncing everything.
This new update has messed how my Dropbox works on Desktop too. I also get the 'syncing' symbol on all of my folders, and for some reason Dropbox has decided that it needs to Sync all ~80,000 files all over again despite the fact that I already had everything set up perfectly how I like it and all the files that I needed…
Can I use the desktop app on my Mac, Windows and Linux devices to sync my files?
Question or Issue I'm a personal user. My home office has macOS, Windows, and Ubuntu/Gnome systems. Can each of these have a Dropbox folder/directory that automatically syncs to the cloud, so changing the contents of the directory on one system will (soon) be reflected in the contents of the other two as well as in the…
Dropbox 237.4.5655 - syncing hangs on 30 files forever or '"waiting for download".
Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Syncing Status Syncing 30 files Question or Issue This weekend on all my pc's and laptops (all Windows11) the new dropbox update was installed automatically. On my working laptop, this went as a charme, no…
Data loss: Boxcryptor classic files no longer readable
Integration Affected Boxcryptor classic 1.7.1 Device irrelevant Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox decided to update to windows files recently. This Update without warning did a) block my PC for at least a day b) ended up…
No option to "make available offline" in Dropbox for Windows new version.
I had to uninstall and reinstall Dropbox for Windows desktop today, and now the Status column of all my files and folders has changed - previously they were all available offline but now they all have a cloud icon, i.e. they are only availably online. In Preferences all my folders are selected, but the folders still have a…
Is it possible to have the directory of files visible locally, without downloading them?
I have a new computer and want all my Dropbox files online only (10TB). Is there a way to have the directory of files visible locally without downloading all files? My old desktop was set up to show all the online-only files so if I needed them I could download easily. I could just sync everything and then manually set the…
Dropbox 237.4.5655 does not show correct syncing status.
After updating to this new version, the new status columns show sometimes the wrong status with directories. A directory may show Sync Pending, while all underlying files and directory show the green checkmark. The Dropbox item on the taskbar shows Up to date.
How can I make sure that my Dropbox files aren't using my hard drive space?
Question or Issue I've been a DropBox user for a long time, but I suspect I am using it incorrectly. When I load a file to DropBox, I think it is simultaneously storing the same file on my hard drive. Now the space on my hard drive is mostly used up. How can I tell if the same files are being stored simultaneously on my…
I can't delete some files as they just keep reappearing
Device MSI Laptop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 236.4.5918 Question or Issue I delete a bunch of photos everyday, but they just keep reappearing, how do I stop this from happening? I am only using the free version. TIA, Huddo
Dropbox keeps on trying to upload 'dbx.external.drive' on MacOS 15.6
Hi. I've tried to clear out all of my backups from Dropbox. I was previously backing up two external drives, but I don't want to do that anymore. So I've deleted the drives from the Backup Manager page, no problem. But when I hit 'Sync' on my Dropbox app, it's creating a file under .dropbox/logs/1 that fills with small…
I get a conflicted copy when exporting videos via a third-party app.
Hi there, Every time I export a video from Premiere - since the process takes a while - Dropbox creates a new copy (something about conflicted copy and a timestamp). Do I need to pause Dropbox every time I export a video now? Dropbox has become increasingly buggy since the last big upgrade. Making files online only without…
Dropbox on iPhone hasn't synced in a year. I've tried everything.
Help!!! My Dropbox app on my iPhone has not synced in over a year... I have a Iphone 13 mini, running iOS 18.7.2. I have tried logging in/out of my Dropbox account, deleting the App and downloading it again from the App Store, clearing my cache, restarted my iPhone, unlinked and linked back to my laptop and NOTHING is…
How can I make one folder always offline on Mac OS?
iMac M1 2021 Tahoe 26.2 236.4.5918 I have online-only set as my preference and selective sync has all folders checked. There is one folder of http links on my desktop that I would like to use without them having to download each time. I thought the way to go about this was to change my sync settings, but it seems like that…
Unable to rename the Dropbox folder to create a new folder.
Application Affected Dropbox Device PC Operating System/Browser (if using the web) Windows 11 For years, I've been using Dropbox on my PC without any problems. But today, something happened: for some unknown reason, the PC client lost authorization and asked me to log in again, as if I were launching it for the first time.…
New desktop update during November 18th synced for half an hour.
Received update last night while working with other programs. It did a lot of syncing and indexing for about half an hour. Can anyone tell me what this was all about?
I want to see all my folders in the Dropbox folder - both online-only and available offline
As per MasterOfDragon I too want to see the online folders in my Dropbox directory in the app. I used to be able to see both online only and offline folders and files. they were annotated with a cloud (for online only) or a green tick (offline). I have followed the directions of…
Newest Dropbox update automatically setting files to online-only on Windows.
Why are my files now being automatically set to online only with the newest update? This is the most idiotic thing Dropbox has done yet. I don't care if there is a new interface on my desktop. I do care if now all the files I thought were actually on my HD are now gone. Thanks for wasting my bandwidth as I re-download…
I can't locate some of my Dropbox folders between device. Sync miscommunication?
I'm having multiple folders not showing up on various devices. It really is a bit of a mystery as to which ones are included and excluded. Devices are up to date and dropbox is synced. Folders are showing on http://www.dropbox.com/home but still not on the PC, Phone, iPad, etc.
Want some files in Dropbox left only on my laptop, not synced
Without my knowledge, Dropbox synced all of my personal files to its system and now I'm over limit. I do not want to lose my files so how do I get my stuff back to my computer and off dropbox so they don't get destroyed?
My files aren't syncing across computers, after upgrading to macOS Sequioa.
Device Macbook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Question or Issue This is happening on all my computers once updated to Sequoia and, apparently, Dropbox is well aware of the problem...when will there be a solution?!?
I'm trying to restore files, but it says I don't have enough space.
Hello - I had a hard drive that died. I downloaded "EaseUS Data Recovery Wizard for Mac" and was able to recover everything. However, when I hit "Recover," then pick DropBox for its destination, it says I don't have enough space, which is wrong. I have 2 TB of space, and I'm only using 8.1% of that space. I AM trying to…
Make explorer icon overlays optional
(Windows) Many customers have been wanting an option to remove these green sync status checkmarks for nearly 10 years. If business is serious about communicating a file's status, do it via a tag or custom Explorer field or something we can opt into. These checkmarks, especially in thumbnail view with images are really…

Sync

Discussion List