Sync

Want to stop syncing
For some reason my Dropbox started "sycning" without my intending it to. It is telling me it is syncing 11,140 files. I want to stop this. It may have happened when I opened the files in iCloud, but I don't need these "synced." Everything is where I want it. Is there a way to stop, as opposed to pausing, syncing? The files…
Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
Good Alternative to iCloud?
Hi, I’m looking to format/erase my iPhone completely, factory restore. I also wanted to do the same for my iCloud. I want to keep some things, but very few. Is Dropbox a good alternative to backup those things (pics, an app or 2, somedocuments… not much space really) and is it easy and accessible on the new phone? Any…
Syncing is frozen in the desktop app. Help!
My upload has been frozen for 3 weeks now. I have tried to get some help and 3 different reps have given solutions that only made it worse. I have tried repeatedly to get phone support and to no avail. I have tried deleting app and reinstalling. I do not have a wacom driver so I don't need to update. I turned off my screen…
Upload extremely slow
Since I've installed Sonoma 14.0 on my MacBook Dropbox takes ages to uplaod 145mb. Waiting for days to get my map sync and still not working. I've removed the map, put it again on Dropbox. I just takes hours for one file of 15mb to upload. I did not convert Dropbox to use the new mapping system, Im affraid my uploads will…
File Provider sync done - deleting the previous DB folder
I am running macOS Sonoma 14.0 and Dropbox Professional. I moved back to Dropbox a few days ago after several months of testing the waters with iCloud. (That won't happen again -- I'm glad to be back!). When I re-installed Dropbox, it allowed me to specify where to place my Dropbox folder, so it went into…
Dropbox won't download files offline
In Dropbox app options, in selective sync, I've re-enabled some folders. They were indexing/downloading and eventually finished. Dropbox app status shows now: "up to date" BUT the downloaded files are still offline! My settings are: New files default: Available offline. Is it because these files were synced long time ago…
Can't access files after online only and revert
Windows 11 PC Hi - I chose "Make online-only" for all files backed up on Dropbox. Realized this was the wrong thing to do as it slowed everything way down. I since clicked and chose "Make available offline". Now i cannot open any files on my PC at all. Error message: "Cannot open the file 'xyz' because the file format or…
I need some Team folders to be accessible through a shared link, but shows as "parent".
I work for an agency and we need to share specific folders within an artist folder, and those folders need to be accesible by link and view only for external accounts. We have tried to change all settings but unfortunately nothing is helping until now. If I change the settings of this specific folder and refresh, it will…
Migrating Dropbox Accounts to New Computer
Hi. I have 2 large Dropbox Accounts, Personal and Professional Team, where I am Administrator on Macbook Air 500GB. I installed the new OS 12.1 Monterey and had my Laptop with Dropbox's backed up (Many Folders with SMART SYNC Online Only to save Hard Disc space, Many Folders Stored Local on my Hard Drive. When looking for…
Can files on demand be set just for individual folders?
I have this one folder I want to be on demand, where the files are only downloaded when I access them, but the rest of the files/folders I want to always be available and stored on my disk. I don't have drop box setup but I am considering switching over from onedrive where its all or nothing. You can't customize down to an…
Files Not Downloading With Double Click
Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer. ' However, from the dropbox finder window, I need to right click on change smart sync from online only to local to open a…
stop email synchronization
How to stop emails from syncing on Dropbox?
Are my photos private on here?
Are my photos private on here
Getting Dropbox to work off a new laptop. Red X icons.
I recently bought a new laptop. I migrated, at least I thought, my files from my old PC to my new HP laptop (Windows 11). The problem is I see folders on my new laptop with a red X beside them. Other folders are fine with a green check. What happened? Also how do I get Dropbox to start synching off my new HP laptop?
I cannot get my Dropbox to download all my files to my Mac. I tried all I could
I cannot get all my Dropbox files to be downloaded. The selected folders and files show up after updating the preference. But the files have zero bytes. What am I doing wrong? Thanks.
DBox on my Mac is with one email - and just discovered my laptop DBox has my old account linked.
So I took advantage of the Black Friday annual 2TB plan using my new email and on my desktop I set up my folder structure and began populating it with files. Just launched my laptop and my Finder window shows a Dropbox that's from my old email. As a result I am not seeing anything I want to use from the new 2TB account…
Can't see offline folders & subfolders on Windows laptop
I setup Dropbox on a 2nd Windows laptop and chose only those folders I wanted locally on that laptop. That worked great. The trouble is I am unable to see even the names of the folders and subfolders I left online. Ideally, I would like to see those placeholders so I can access them without having to go to the website.…
Files automatically shifting to cloud only
Greetings, Many of my files keep automatically shifting to an online only setting. I've re-downloaded them and then a few days later they are only in the cloud again. I've been using Dropbox since 2012 and just started having this (very frustrating) issue. (And I've only used 5.1 % of my 2 TB space) Thank you
If I can create unlimited folders & sub folders, why is there a pathway limit of 260 characters?
I’ve been using dropbox pretty much since it launched, and 2023 is the first time i’ve started to encounter this issue of pathway characters being too long. I have always used dropbox as an extension of the way I think, which is to have my work set out in easy to identify folders, and sub folders. I’ve never had this…
How can I sync a specific folder to my Dropbox account?
I don't know if I'm missing something in plain sight, but what I want to do is select a folder on my Mac to sync onto Dropbox. What I don't want, is to selective sync that folder and then not see the other items that were in my Dropbox folder previously. I found on the web how to go that route which isn't really what I'm…
“manage hard drive space" feature missing from Plus account
Is the "manage hard drive space" feature available for only certain accounts? I have DB Plus for my personal files and can't access the tool, but I CAN access the tool when switching to my work account that's on an advanced plan. Currently running this beta build + would loooove being able to access that feature. TY!
Office version 2021 and 2016 can't edit file.
I facing an issue once other colleague share the file using office 2021 standard. I am using office 2016 and cannot edit the file. But the colleague set the permission for edit and view already. Is it my office need to upgrade to version 2021?Anyone experience with this.
How to Upload Huge Amount Data such as 20TB?
Firstly I have an unlimited storage account on Dropbox. Secondly, I have 20TB of data in three separate harddisk (2 internal, 1 external HDD) . Now I want to upload all 20TB files. How can I upload the 20TB files in an easy and organized way?
Cannot access my desktop
Hi! I have a mac. One day I came on and all my desktop icons disapeered. Once I went to finder>desktop it said that I no longer had permission to access this. After lengthly conversations with Apple- they said that this was due to a third party cloud service such as google drive or dropbox. Upon some investigation I saw…
Folders appearing on dropbox app but files are missing.
Hi, I have folders and files being shared with me but on my drop box app only the folders appear. Syncing is up to date, in selective sync all available folders are selected (no option for those files), the files are named correctly and other members of my team are able to see them. I have uninstalled and reinstalled, the…
How to free up space with online and offline file options
Storing and saving your files is important, and making sure your files are available where you need them can help with that. So, let’s figure out if you need to have your files available online or offline. Why should I make my Dropbox files available offline? Whatever device you’re using with Dropbox, whether it’s a…
Backing up 2 phones and linking them. Do I need a Family plan?
Currently I have the Dropbox Plus Plan and have my iPhone automatically uploading all my photos. I want to start backing up my wife’s phone as well. Do I just download the app on her phone and link it to the account? Or do I need to get the Family Plan to have both of our phone upload automatically?
My client uploaded documents but I can't see them
My client has uploaded documents to a box we are both on. She can see them but I can't. I can see the old ones but not the ones she did over the weekend. Is there any way to resolve this?
Uploading a video from iPhone iPhoto and renaming before I send it.
Hello, I am new to Dropbox so please bear with me. I have been given an agent's Dropbox link for me to upload two videos to. They are in my Photos app on my iPhone. I can upload them but I need to name them - i can’t seem to name them in the Photos app so is there a way I can rename them after uploading to Dropbox but…

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