Sync

Updates to shared files aren't appearing for me or others
Hello everyone. I have a problem with files not syncing. When other users update the shared files I can not see the changes and when I update the shared files other users can not see the changes. What shall I do ?
How can I password protect a folder (not a shared folder)?
How can I password protect a folder (not a shared folder)?
Why do I have a duplicate Dropbox folder?
I had to reset my Dropbox password recently and for some reason upon signing in again on my Mac it seems to have duplicated my Dropbox folder. I wasn't aware of this at first but it seems I've been saving some files in what seems to be the unlinked folder and some in the linked one. I have no idea how or why this happened…
Desktop App for Mac not working, stuck in "sync," can't access recent files
My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to install that anywhere. My web browser version of Dropbox is fine but missing recent files that I uploaded into my desktop folder -…
"There's already a folder or file named Dropbox" upon installing the Dropbox desktop app
I've had Dropbox installed for several years on a Mac but had not used it for a few years. When I tried launching it, nothing happened, so I downloaded a new copy and installed it. With the installation came a pop-up message "there's already a folder or file named dropbox," at which point I either had to rename the…
Stop Dropbox from backing up external drive
I made the mistake of accepting a request from Dropbox to back up an external drive plugged into my Mac. I didn't stop to think the files in that drive were going to be huge video files that should NOT be backed up to Dropbox. How do I stop the backup of that external drive? The help section says go to the preferences of…
Transferring dropbox drive from one computer to another
I have a Dropbox Professional account (3 TB of storage) and am using about 630 GB of it. I have two desktop computers that both have Dropbox on them. Computer 1 has Dropbox on an internal hard drive, Computer 2 has Dropbox on an external hard drive. The internal drive on Computer 1 has failed. Can I unplug the external…
Slow indexing and local info Dropbox doesn't update
Hi, I haven't synced my Dropbox local files for about two months. I am trying to sync it, but the indexing seems to get stuck. Though the number of files are decreasing, it's so slow, two days for just 10000 files. And there are no new files added to my local info Dropbox, there is also no icon showing the file syncing…
Is there any way to prevent our colleagues from deleting team files?
There are multiple people that use our company's dropbox account. Ocassionaly a folder and all of it's contents accidentally get moved and slows our computers down extremley bad until the sync is complete and then it does it all over agin when the file is moved back to where it needs to be. PLEASE HELP! Is there a way that…
Saving files into the Dropbox folder on my Mac
when I try to save a document to my dropbox folder on my Mac, it only opens to "contents", which when I open that it is only dropbox technical files, not my files.
Mac desktop app stuck in Indexing
Hi, I just got a new Macbook Pro and installed Dropbox on there. I selected a few (3) folders to sync initially. These were successfully downloaded (I had put them in Available Offline mode) and the files were there. While the files were syncing, the app was asking me to move the files due to the new File Provider API,…
Syncing problem on Sonoma 14.1
Hi to everyone I have a MacBook Pro with M1 chip and Sonoma 14.1.installed. Since yesterday files are non syncing any more locally and the dropbox icon show the syncing process. Full disk access is granted under privacy and security. I tried to restart everything with no success. Any idea?
Dropbox won't overwrite files with the same name any more
I neeed to know how to create it with a .1 or.2 or something to not override it if it has a name already similar. Anyone know how to do this?
Is there a compatible page turn foot pedal for DropBox .pdf documents?
Is there a compatible page turn foot pedal for DropBox .pdf documents?
New computer - messed up already
I got a new computer - yea! I just wanted to install Dropbox but only have one folder and contents showing. What I got was an installation that went directly to Dropbox on the web. I think I totally screwed up... So, I would like to delete everything re: Dropbox on the new computer (without screwing anything else up) and…
Dropbox on Mac mini (Sonoma 14.11) keeps synchronising without any effect
Since a few days, my Mac mini (M2 - Sonoma 14.11) keeps synchronising, but without any effect. I other words, nothing will be synchronised. I reinstall de dropbox app, but that was not the solution. Anyone?
Can I use 'email to Dropbox' in Bcc?
Hi, I´m new to the feature email to dropbox. Works well when sending the mail with attachment directly to the mysecretmail@addtodropbox.com Also woks with that email address in Cc. But does not work in Bcc. Any ideas what needs to be done to make it work Bcc. To keep my ***@addtodropbox.com address secure it is essential…
MacBook Air won't sync
Recently, my MacBook Air stopped syncing. The dropdown from the menu bar says Syncing... but: 1) it doesn't show the number of files it's syncing, as it usually does, and 2) it's NOT syncing (i.e., there's no activity, no matter how long I wait). My computer is a MacBook Air M2, running Sonoma 14.1.1. I tried…
continue to backup external drives with a new macbook
Hello, I have just changed my computer. I want to continue backing up my external drives, but dropbox offers me to backup my drives again, it doesn't take existing backups into account. I don't see options to continue with the current backups and it makes duplicates. Thank you for your answers
What's the fastest way to upload many large files to Dropbox?
Hi, What's the fastest way to upload many large files to Dropbox? At the rate it's going, these files are going to take forever to upload. My boss accidentally deleted our Dropbox account, but thankfully I still have all of the files on my work computer and we have created a new account, but have a lot of files that need…
Sync icons missing in Explorer on Windows
HI I am using windows 10 and my sync icons are not showing at all. I have tried uninstalling/ reinstall - no joy I have tried regedit to alter the Overlay keys no joy Any ideas most welcome Many thanks S
If you don't want to resume a sync how do you remove the file synch pause?
I started to sync files from a hard drive to the dropbox. I decided to store these files elsewhere, so I stopped the sync. The only option to stop the sync was to pause the sync. Now I can't remove that pause. All I can do is resume. How do you cancel a sync altogether?
Most incompetent support ever / Dropbox sync issue (drobox for business)
Hi all, I have Dropbox synchronization issue with several laptops at my company. The issue started after the latest update. The affected laptops are unable to sync with Dropbox. I first reported the issue to Dropbox support on October 31, 2023. I was asked to provide the names of the affected devices. I will receive a…
Want to stop syncing
For some reason my Dropbox started "sycning" without my intending it to. It is telling me it is syncing 11,140 files. I want to stop this. It may have happened when I opened the files in iCloud, but I don't need these "synced." Everything is where I want it. Is there a way to stop, as opposed to pausing, syncing? The files…
Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
Good Alternative to iCloud?
Hi, I’m looking to format/erase my iPhone completely, factory restore. I also wanted to do the same for my iCloud. I want to keep some things, but very few. Is Dropbox a good alternative to backup those things (pics, an app or 2, somedocuments… not much space really) and is it easy and accessible on the new phone? Any…
Syncing is frozen in the desktop app. Help!
My upload has been frozen for 3 weeks now. I have tried to get some help and 3 different reps have given solutions that only made it worse. I have tried repeatedly to get phone support and to no avail. I have tried deleting app and reinstalling. I do not have a wacom driver so I don't need to update. I turned off my screen…
Upload extremely slow
Since I've installed Sonoma 14.0 on my MacBook Dropbox takes ages to uplaod 145mb. Waiting for days to get my map sync and still not working. I've removed the map, put it again on Dropbox. I just takes hours for one file of 15mb to upload. I did not convert Dropbox to use the new mapping system, Im affraid my uploads will…
File Provider sync done - deleting the previous DB folder
I am running macOS Sonoma 14.0 and Dropbox Professional. I moved back to Dropbox a few days ago after several months of testing the waters with iCloud. (That won't happen again -- I'm glad to be back!). When I re-installed Dropbox, it allowed me to specify where to place my Dropbox folder, so it went into…
Dropbox won't download files offline
In Dropbox app options, in selective sync, I've re-enabled some folders. They were indexing/downloading and eventually finished. Dropbox app status shows now: "up to date" BUT the downloaded files are still offline! My settings are: New files default: Available offline. Is it because these files were synced long time ago…

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