-
Can someone else upload to my Dropbox account?
A friend has been trying to share some photos with me using Google drive, but I can't see them. could he upload them to my dropbox?? I hope so!
-
How do I sync my Mac and iPhone?
Hi! I am trying to empty my Mac computer and I want to transfer all my files and pictures through Dropbox. When I look at my Dropbox files in my iPhone they are not synchronized with what my Dropbox in my Mac shows. I am afraid to lose all my files existing on my Mac. How do I synchronize my Dropbox on my Mac with my…
-
I can't upload videos or photos to my iOS mobile app; it says "check network settings and try again"
i just upgraded my Dropbox to the paid version, and cannot upload any files or videos on the Dropbox app on iPhone. It keeps saying "Couldn't upload. Check your network settings and try again." I've restarted my phone, logged out and logged back into the app, I've cleared the Dropbox cache, killed the app and restarted the…
-
Dropbox application stuck on "Indexing..." on Mac Ventura 13.6
My dropbox has been indexing for close to 2 weeks. ventura 13.6.7 I've tried: logging in/out reinstalling dropbox app Contacted help and they suggested I do selective sync. That didn't help. I have been working non-stop so there are many files currently on my desktop that have not synced so I am hesitant to delete and…
-
Dropbox desktop app indefinitely syncing and giving an error that permissions can't be fixed
The dropbox app keeps syncing files, but the internet bandwidth is not used. It is stuck at "updating files". I already went to fix permissions, and it gives an error, saying the permissions cannot be fixed. I should contact support. I gave permissions to the app, unlocked etc. It is just constantly syncing nothing. Please…
-
How to make more folders available offline on my new computer?
Hi there, I've had to set up a new laptop after a power failure in my old one. So I relied on my Dropbox account to set up my folders that sit under the Dropbox folder. It asked me which folders I wanted to set up on my laptop, and I only highlighted a selection, thinking I could bring in others later. Now I can only see…
-
Green checkmark with white background explanation
I have seen the official meaning: "A circle with a green border and a green checkmark means that a file was opened (directly or with a third-party application) and synced," but what does that mean in contrast to: "A solid green circle with a white checkmark means your file is synced and available offline"? If I want a set…
-
Please waive the 25GB file limit on web uploads for file requests.
I love that feature where I can send a web url to my clients (its the "file request" feature) and they can drop files into there without having to know how to use dropbox desktop app. but its always so difficult to explain to clients that if they upload files through the web, that theres a 25gb file size limit. Can you…
-
A specific shared folder doesn't sync locally to my desktop app. Could it be because of its name?
Hi, I have a question regarding malfunctioning sync to my computer. I use the Dropbox with synchronized folders on my PC, but lately I have had some trouble with this. I have been invited to access several different shared Dropbox folders without any problem. However a few months ago I was invited to a shared folder, and I…
-
How can I view all Dropbox files on the desktop app and have them not take up space?
New to Dropbox just downloaded the app, when installing it asked me to choose which Files I wanted to Sync to my pc. I don't have a lot of storage left on my PC so I selected none. I want to view all my dropbox files from the folder on my desktop. the same as I do with my ONEdrive or Google Drive these two don't take and…
-
How does the online-only feature work, and how does Dropbox handle photos on my iPhone?
I don’t know anyone to help me with DB - I have dabbled on-off for 15 years but get frustrated and delete the program - Now I’ve decided that DB can do what I want but I need to learn snd understand the DB basics - This month I started again with the “DB Essentials 3TB” package - Two things I need to know if someone is…
-
Push/Sync button
There needs to be a way to automatically sync folders from computers and phone app to update the Dropbox cloud. Files do not automatically update on the cloud when working on computer. To many times I’m stuck waiting for Dropbox to catch up to the folders I’ve made on other devices. There should be a button to…
-
Sync and bandwidth issue ongoing for 6 weeks
Hello, I have followed all the same steps i've been advised by dropbox help to do over the last 4-6 weeks of syncing issues and my sync is still frozen. I have increased the bandwidth limit - check firewall settings - restarted dropbox - uninstalled and reinstalled - restarted computer - tried a vpn both on and off - my…
-
Dropbox has stopped syncing from my external drive
Hi Folks, I recently moved Dropbox to a (permanently connected) external drive and so far, it's all worked perfectly. Today, however, I ran a normal backup and when the file was done creating (on the external drive), Dropbox just sits there and does nothing. Copying files to anywhere in the file tree on the external drive…
-
'Syncing is paused while a file in this folder is open. close the program using this file', why?
Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using this file.' However, I don't have anything open. I have restarted my laptop, uninstalled and reinstalled the app, logged out…
-
My files keep getting switched to "online-only" (Mac)
This week it happened twice that I open my dropbox folder and all my files have been offloaded. Despite the fact that I explicitly put in the settings that my files should be kept offline. (see attachments) The second time was particularly unfortunate, because it was in an 8hrs flight, in which i was planning on working on…
-
Seeing iPhone photos by date as I upload
I just had a forced Dropbox app update on my iPhone. In the old version, when uploading images from Photos to Dropbox, the app did the perfect thing for me, it organized the photos by date, and placed a "Select All" button by each group. Almost always, I'd select all photos for a date (one button), and upload to the folder…
-
DB file import into Premiere Pro
I am trying to streamline my file system and organization by using dropbox as a main source for working files and exports so they are collaborative with teammates. I do a lot of graphic design and video editing. I am experiencing issues when importing footage files that are on our drop box (synced on my computer and even…
-
My uploads are very slow and then end up stalling
I'm just about done with DropBox. It takes me for ever to upload images due to the fact my uploads keep stalling. I have tried everything on the discussion forum. Once I got them to upload, I sent my client an invite to view the images. She never got the invite. I wound up having to copy and paste the link into a separate…
-
How can I make sure all my files are syncing locally on my computer, before moving my drive?
How can I be sure that all files and none excluded are on my PC in their entirety? I don't want the files to be stored only online because I have enough space on the hard drive. If I have to move the drive where I don't have a Dropbox account I want to make sure I can find the files without having to retrieve them from the…
-
Dropbox keeps trying to sync a file that was moved to another Dropbox location on macOS.
Dropbox keeps trying to sync a file that was moved. No matter what I try to do the syncing doesn't stop for the past 2 days. Running on macOS Sonoma 14.5.
-
My desktop app isn't syncing. Can you offer any ideas as to why this might be happening?
My Dropbox Family account stopped sync-ing for no obvious reason about 3 months ago. There were no hardware or software changes on my desktop at this time. Because I couldn't find a way to get things working again, despite checking all of the settings and permissions, I have since deleted my account (having backed…
-
Is it possible to see the sync status of *other* online computers?
I have a single Dropbox account for my private use across several computers in several locations. I would like to know if it is possible to see the sync status of these other computers that I am logged in to. My use case is that I do video and audio editing. I create sessions at my office that often include very large…
-
How to upload specific photos from phone gallery after a certain date?
Hello. I would like to upload photos from my Camera Gallery that were taken after a certain date. I already did an entire upload of my gallery using the “Camera Uploads” feature. So this uploaded all the photos I had from 2023-June 2024. In short, I want to do an incremental upload. (ie. Upload next batch of photos taken…
-
How can I cancel my computer backup?
I apparently selected pc backup when I installed Dropbox and naturally I'm out of storage on my Dropbox account now. I don't want and have no need to have my pc backed up to it. I have the desktop app but am not able to find the preferences section to stop it from backing up. I did try just deleting My PC from Dropbox but…
-
Set all folders to "make available offline" on macOS
In the new macOS FileProvider API version of Dropbox, is it possible to recursively set all folders to "make available offline"? If so, does this setting persist for newly added sub-folders? I've read reports that each individual folder must be manually set, which is completely unacceptable if true. My key use case is that…
-
File don't stay available offline any more, and revert to online-only
Files are not available offline anymore, even though option of Sync state is ON I have enough hard-drive space I have manually pressed that cloud icon and dowloaded the files or whole root folder, several times but they keep on reverting to the synced online with cloud icon state. please help me find a fix, i cannot use it…
-
I have questions about Dropbox Backup, and generally about syncing files
Good day to all. I have a question about buying a drop box business plan for my company, but first I need to know more about the functionality. 1. For example, how does Backup work. Does it just upload a backup copy to the cloud and store it there, or can it also be used to automatically synchronize everything on the PC?…
-
Missing changes to a document / Maybe unsaved
Hi -- I was working on a microsoft word doc that was saving in my Dropbox desktop app and I think I may have quite Word without saving the document. When I went back to the document (ie opened it again) I noticed that all the work I had done was gone. Is there anyway to find any of this via some kind of version/edit…