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Dropbox has stopped syncing from my external drive
Hi Folks, I recently moved Dropbox to a (permanently connected) external drive and so far, it's all worked perfectly. Today, however, I ran a normal backup and when the file was done creating (on the external drive), Dropbox just sits there and does nothing. Copying files to anywhere in the file tree on the external drive…
'Syncing is paused while a file in this folder is open. close the program using this file', why?
Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using this file.' However, I don't have anything open. I have restarted my laptop, uninstalled and reinstalled the app, logged out…
My files keep getting switched to "online-only" (Mac)
This week it happened twice that I open my dropbox folder and all my files have been offloaded. Despite the fact that I explicitly put in the settings that my files should be kept offline. (see attachments) The second time was particularly unfortunate, because it was in an 8hrs flight, in which i was planning on working on…
Seeing iPhone photos by date as I upload
I just had a forced Dropbox app update on my iPhone. In the old version, when uploading images from Photos to Dropbox, the app did the perfect thing for me, it organized the photos by date, and placed a "Select All" button by each group. Almost always, I'd select all photos for a date (one button), and upload to the folder…
DB file import into Premiere Pro
I am trying to streamline my file system and organization by using dropbox as a main source for working files and exports so they are collaborative with teammates. I do a lot of graphic design and video editing. I am experiencing issues when importing footage files that are on our drop box (synced on my computer and even…
My uploads are very slow and then end up stalling
I'm just about done with DropBox. It takes me for ever to upload images due to the fact my uploads keep stalling. I have tried everything on the discussion forum. Once I got them to upload, I sent my client an invite to view the images. She never got the invite. I wound up having to copy and paste the link into a separate…
How can I make sure all my files are syncing locally on my computer, before moving my drive?
How can I be sure that all files and none excluded are on my PC in their entirety? I don't want the files to be stored only online because I have enough space on the hard drive. If I have to move the drive where I don't have a Dropbox account I want to make sure I can find the files without having to retrieve them from the…
Dropbox keeps trying to sync a file that was moved to another Dropbox location on macOS.
Dropbox keeps trying to sync a file that was moved. No matter what I try to do the syncing doesn't stop for the past 2 days. Running on macOS Sonoma 14.5.
My desktop app isn't syncing. Can you offer any ideas as to why this might be happening?
My Dropbox Family account stopped sync-ing for no obvious reason about 3 months ago. There were no hardware or software changes on my desktop at this time. Because I couldn't find a way to get things working again, despite checking all of the settings and permissions, I have since deleted my account (having backed…
Is it possible to see the sync status of *other* online computers?
I have a single Dropbox account for my private use across several computers in several locations. I would like to know if it is possible to see the sync status of these other computers that I am logged in to. My use case is that I do video and audio editing. I create sessions at my office that often include very large…
How to upload specific photos from phone gallery after a certain date?
Hello. I would like to upload photos from my Camera Gallery that were taken after a certain date. I already did an entire upload of my gallery using the “Camera Uploads” feature. So this uploaded all the photos I had from 2023-June 2024. In short, I want to do an incremental upload. (ie. Upload next batch of photos taken…
How can I cancel my computer backup?
I apparently selected pc backup when I installed Dropbox and naturally I'm out of storage on my Dropbox account now. I don't want and have no need to have my pc backed up to it. I have the desktop app but am not able to find the preferences section to stop it from backing up. I did try just deleting My PC from Dropbox but…
Set all folders to "make available offline" on macOS
In the new macOS FileProvider API version of Dropbox, is it possible to recursively set all folders to "make available offline"? If so, does this setting persist for newly added sub-folders? I've read reports that each individual folder must be manually set, which is completely unacceptable if true. My key use case is that…
File don't stay available offline any more, and revert to online-only
Files are not available offline anymore, even though option of Sync state is ON I have enough hard-drive space I have manually pressed that cloud icon and dowloaded the files or whole root folder, several times but they keep on reverting to the synced online with cloud icon state. please help me find a fix, i cannot use it…
I have questions about Dropbox Backup, and generally about syncing files
Good day to all. I have a question about buying a drop box business plan for my company, but first I need to know more about the functionality. 1. For example, how does Backup work. Does it just upload a backup copy to the cloud and store it there, or can it also be used to automatically synchronize everything on the PC?…
Missing changes to a document / Maybe unsaved
Hi -- I was working on a microsoft word doc that was saving in my Dropbox desktop app and I think I may have quite Word without saving the document. When I went back to the document (ie opened it again) I noticed that all the work I had done was gone. Is there anyway to find any of this via some kind of version/edit…
How can I see files that someone else shared with me in my Dropbox folder?
I can see all my files in finder on a MacBook pro but I am not able to make files or folders shared with me by others there, only in browser. How do I make those visible without the need to log in on a browser?
Desktop App is not opening or running - files from 3rd party app are not syncing
5 Months ago I downloaded the desktop app for my PC. It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sync daily from a third party website to be accessible locally on my desktop for compliance. I have uninstalled and reinstalled…
I cannot drop files into a shared link
I cannot drop files into a shared link. I can see the files and download but cannot replace with updated file?
Available Offline not working on my Windows 11 laptop, I have a brown box icon
Hi, everyone, I am using a thinkpad T480s with Win11. My files in dropbox bear the a 'file box' icon and cannot be open when off-line. Some suggests it is because of ONEDRIVE. However, after quitting ONEDRIVE the issue remains. I uninstalled DROPBOX and then re-install but no use. I tried previous version DROPBOX but no…
How can I link my existing paired Dropbox folders to the Dropbox app after reinstalling?
Hi I have two accounts - personal and work. The two dropbox folders are in the same folder and they are called: C:\xxxx\Dropbox (personal) C:\xxxx\Dropbox (work) My dropbox installation had just become stuck trying to update my account so i have done a reinstall following the online instructions. However, now i can't…
How to fix Dropbox sync issues - renaming files didn't work
i try many way to fix this issues, also I try to remove a full stop after renaming the file, but didn't work.
On macOS on File Provider, online-only folders disappear from the Dropbox app
I installed File Provider on my MacBook Air (running Sonoma 14.5) in the Dropbox app. When I did this, all the folders having Online Only status (via Selective Sync) disappeared. The way to make the folders appear is simply to remove the Online Only status for these folders. This is done using the Dropbox app by selecting…
Selective Sync not freeing up space on Mac
When I use selective sync to make some files/folders offline, they delete from my Finder, but the available space does not change. My MacBook Pro internal hard drive is out of space, no matter how much I change to offline. Interestingly I do not see the cloud/offline little icons next to Dropbox folders in Finder. When I…
All my files started re-syncing and the app is still 'indexing'
My dropbox is stuck syncing all the folders linked to my account - roughly 350,000 files. This occurred randomly. I've since paused all syncing but then when I need to go to sync specific files it doesn't come up as an option anymore. I've synced selected folders in my preferences in settings and saved it but it still…
I have to reinstall Dropbox every time I want it to sync on my macOS Sonoma 14.5.
On Mac OS Sonoma 14.5, nothing I do will get Dropbox to sync files across devices or between local devices and my dropbox server files. I must reinstall Dropbox simply to get it to sync. I have reinstalled Dropbox 5 or 6 times in just the past 24 hours. A check of the Activity Monitor shows that there is no other app…
Moving files to online-only is not working on macOS 10.13.6
I've been trying to move files or folders to online-only for three weeks now, and it never works. I do NOT see the option to move a particular file to online-only when right-clicking on its name, the command is only accessible via the "Manage hard drive space" menu - but it doesn't work here. I have two MacBook Pro running…
Feedback on the Document Scanning Experience in the Dropbox App
Hi, folks! My name is Ryan, and I’m a Product Manager at Dropbox, working on the Dropbox mobile apps (iOS/Android). My team is interested in hearing your feedback around the current Document Scanning feature (“Scan a document”) in the Dropbox app. We’d love to know things like: What do you use the Document Scanning feature…
Admin refuses to unsync my account.
admn refuses to unsync my dropbox account

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