Sync

Files are missing from my account online but I see them in my local Dropbox folder
When I open my Dropboxfolder by logging in on dropbox.com, I lack content if I compare it wit what I see if I open my desktop folder which has more content/folders and reflect what would expect to see. Is it a username issue? Does anyone have a tip of where to start searching?
Can I force refresh a file so that changes can sync on the Android mobile app?
For files in the phone app, if I update a file in my desktop, it takes a while for my smartphone app to update it. It would be nice to have a button for that file to be manually refreshed to the newest version. Thank you!
How can I save ****** drive space, if I can't use the online only option?
How can I use Dropbox to save ****** disc space? I have a contract which gives me 2tbts of whi9ch little is used. I am unable to make files 'Online only' because I am not given the option to do so at the right click stage. I gather this is because of the Windows icon overlay system which requires me to enter the registry…
Why did the sync status of my files changed to online-only all of a sudden?
I've been a Dropbox user since, gosh, who knows when. Suddenly, at some point this week, my default state switched from available offline to online only. I don't recall upgrading my OS or making major changes to my devices so I'm not sure what might've triggered this out of nowhere. I recall seeing the notification saying…
Can’t get Dropbox to sync real time between Mac-book and iPad
If I make changes to the excel file on my Dropbox account and then go to my ipad and open the file through the Dropbox app, it is an older version. It even says that the file hasn’t been modified for several days. What am I missing? Thanks! C
Syncing icons no longer showing on Mac when using the Dropbox desktop app
Background Hoping someone can please help with this one. Just purchased a new MacBook Pro and installed Dropbox. I use mail-merge documents from my Mac mini which syncs via Dropbox to the MacBook. The location of the newly installed Dropbox is different on the MacBook (previously the Mac iOS forced Dropbox to a specific…
Is there an option to ignore a file or folder from syncing to my Dropbox account?
Hi, I use dropbox on multiple devices but predominantly on a Macbook Pro. I traditionally keep all my files and folders within the Dropbox folder and allow all data to sync up to dropbox. Is there a way to stop a folder (nested under the dropbox top folder) from uploading to dropbox. I realise I can just move the folder…
Dropbox desktop app on Mac not syncing 1.8 GB worth of data.
Hello, I’ve been a Dropbox user for many years and have always been very satisfied with your service. However, for the past few days my Dropbox app on macOS has been stuck syncing around 1.8 GB of data (approximately 2,900 files). I have already tried uninstalling and reinstalling the app twice, but the problem…
I see PC and PC (2) in Selective Sync settings - could they be duplicates?
Hello! I am trying to clean up my folders before adding a new laptop to my account. My current computer, which is based on a 2023 repair, shows PC and PC (2) as folders for synching. I would like to know if both PC and PC (2) can be combined or if there is a way to merge these. (I don't know which is PC and which is PC…
Renamed folders in my Dropbox folder but the changes didn't sync to the cloud
Hello, I’m having an issue with Dropbox. I’ve renamed several folders on my local machine to make them easier to manage, but the folder names in the Dropbox cloud still reflect the old names. I’ve tried uninstalling and reinstalling the Dropbox desktop app, but the cloud folder names remain unchanged. Could you please help…
Support online-only files for ARM (Snapdragon) processors
We are currently unable to use Dropbox on Windows Surface Pro Devices with Snapdragon Processors as they do not allow for Online-Only files. This causes the entirety of their files to sync to the device and renders the device unusable as all disk space is consumed.
Setting folders to Online-Only has left countless orphaned files on Mac OS
I have a folder in Dropbox called "~ ~ 0 DropBox Only." For ease of reference, I'm just going to call it "Dropbox Only." It contains many many folders that I intended to make online-only, having started with all Dropbox folders being synced normally. I had assumed that the local ******-drive based files would disappear.…
How to set all directories in Dropbox with a given name/regex to be ignored.
I would like to not sync, i.e. ignore all folders with the name .venv. How can I do this? This method then I would also like to apply to node_modules directories. PS: I know that I can ignore a folder on a specific full path. But as soon as I create a new Python project the new .venv folder is synced (or in a node project…
"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.
Hi everyone, I could use some help on this Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I…
I'm unable to ignore a specific folder on my macOS (not File Provider).
I want to ignore a specific folder from syncing. So I read through help.dropbox.com/installs/dropbox-for-macos-support . Frist I tried the GUI approach: but on right-clicking the folder no "Do not sync" menu entry shows up (only "Copy link", "Share..", "Transfer a Copy...", etc). Also I tool to the Terminal approach: I…
There's a delay in syncing between my desktop and mobile app
I manage a digital service site and rely on Dropbox daily. Lately, sync delays between desktop and mobile are affecting my workflow. Anyone else facing this? Looking for quick fixes or settings to improve performance. Appreciate any help!
Will Dropbox ever allow syncing arbitrary directories?
I have been a long time free user of Dropbox. The free plan was enough for an occasional share. But I have a huge photo archive as a photographer, and I also scanned all the family photos and digitized all the VHS and film videos. I have a backup of everything on at least 5 different physical storage media. I am thinking…
I reinstalled the Dropbox app and now I'm being asked to rename the old folder and create a new one.
I just downloaded dropbox from their site. It is installing. It has reached the point of creating the dropbox folder -- if this was a new install. However, this is a reinstall. "Couldn't rename Dropbox to make room for your Dropbox folder. Dropbox needs to rename your existing folder or file named Dropbox to finish…
Delay sync/check for deletion
Allow the user to specify a delay for Dropbox to identify a file for syncing, and check if the file has been deleted during the sync. Some applications create temporary files/folders beyond the control of the user. If these files are held open by Dropbox when the application attempts to remove them, they are left behind.…
Provide an option to only download the metadata of a file without downloading the actual file.
in the desktop app , we have an option to Synch Next, similar to this option I will like an option to skip downloading. This button should still download metadata (so we can see thumbnails, file size etc) without actually downloading the content. This is especially useful when i have a small harddisk and I selected a…
After using the Apple Migration Assistant, I ended up with two Dropbox folders.
I have used Apple's Migration Assistant to move all my content from one Mac to a new Mac. I keep all of my Dropbox files on my computer, so all my Dropbox files are transferred to the new Mac. Now Dropbox is creating a new Dropbox folder and downloading all of my files. How should I best handle this?
Can you save certain folders in different locations across multiple ****** drives?
I have two internal ****** drives. A 2TB C: drive and a 4TB D: drive. I would love the simple ability to have some of my dropbox folders on the 2TB drive and other folders on the 4TB drive. This would be helpful just organizationally, but also would be a way where when I run out/low on space on the 2TB, I can just start…
I want to set my folders as online-only/available offline, but I don't see them on the desktop app.
Hey there, using selective sync, I was used to see offline files marked with a green check mark icon and all online only files and folders with a grey cloud icon. However, now I do not see my online only files and folders anymore in my W11 file explorer. In consequence, I cannot search for these files offline or save a…
Dropbox icon constantly reports "Indexing 4 files..."
I deleted all files in my personal Dropbox account, then moved a couple gigs of files into it from my work Dropbox account. It took a little while to move the files but has been completed for a couple days but I have a persistent working icon showing and it says "Indexing 4 files...". How do I determine which files it is…
Changes to files or folders being synced to locally recently
Was there a change to how the files were being synced from the cloud recently? Files that were in the cloud stayed sync off the machine locally but now are trying to sync on the machine and taking up ****** drive space unlike before. Nothing was changed and seems it just started last week. Unsure if there was an update as…
Unable to move Dropbox folder to external drive on Mac
Good evening, I have tried many solutions suggested by this forum to get the result of having a copy of the files present on the cloud also on an external mac disk but without success (permissions, formatting the APFS drive encrypted and not, mac os extended). The disk where the operating system resides is 250GB and is not…
How can I see what files the client thinks it needs to sync?
The client says >250k files, 157GB The total size of the folders marked to sync is <25GB It it really so difficult to give us more details on which files are currently being synchronised and which ones are in the queue? Literally all the others I know of do! Mega.NZ, StackStorage, OwnCloud...
Dropbox abysmally slow - can't reinstall, can't sync, etc.
Hi all, I've recently built a new Windows 11 Pro PC with reasonably high-end specs (AMD 9800X3d CPU, 64GB RAM, 5080 GPU, etc.), and I'm trying to get it all set up the way I like. Everything is working great except Dropbox, which for some reason is so unbearably slow that it's effectively unusable. I'm on a 10Gbps internet…
I click the Dropbox icon and it opens the Dropbox folder - how can I access the actual preferences?
I have the same problem as the original question. When I open Dropbox it just goes to the explorer window. There is no other App I can see. So how to I change the settings? In my case I want some online files to be available on my laptop. When I first installed and opened Dropbox I got the choice of what folders/ files I…
Selective sync issues after migrating to a new Mac Mini M4 from an M1
I upgraded to a Mac Mini M4 from a Mac Mini M1, there are many Dropbox Selective Sync issues after migration. I think I understand how to clear them up, but how can I get folders that are already in my Dropbox account in cloud to appear in Finder in Available Off Line mode? For example in Finder I have a folder ******…

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