Sync

2 new files I added from the Dropbox app are not syncing online
Sync works between app and online with all files except 2 new files that were created with the app. Everything shows current updates except for all users and online don’t show the new files. Any suggestions
Dropbox is filling my Mac's hard drive with clone files.
Hi! I have a 1tb hard drive, and just added 600gb of files to a local folder that dropbox is set to sync to. Since then, Dropbox has created an extra 500gb worth of "clone files" in a root mount, group containers folder. My hard drive is now completely full and I'm unable to back up my original files. Are these dropbox…
Selective sync shows a folder as grayed out and I can't see some subfolders in my Dropbox folder
Windows 11 - dropbox app is installed and showing it is syncing. I work remotely and share many folders in business dropbox with many other remote agents. Previously had no issues but a few days ago, developed an issue when a fellow coworker deleted a folder. It was added back but since then my dropbox doesn't seem to…
My Dropbox app is stuck syncing and indexing files on my computer.
da tre giorni l'app desktop dropbox non funziona più come prima: ha iniziato a fare delle sincronizzazioni massive di migliaia di files, bloccando completamente il mio PC. Anche scegliendo dalle preferenze le cartelle da sincronizzare, risulta tutto molto lento. Alla fine ho disinstallato e re-installato l'app desktop…
My photos are not changing to jpg format when uploading them to Dropbox from my iOS device.
For the Dropbox version IOS app 208.2.12 there is a bug that needs to be fixed and updated. I am using an iPad Pro 11" first generation. I am an ebay Powerseller. When taking pictures of my purses to sell and dropbox over to my Desktop PC then upload to my ebay store my pictures will not change to jpg format. They stay in…
How can I move the Dropbox folder to another drive while on a Basic plan?
A friend and I want to share and work on files in DropBox. Before investing we woud like to try this in the basic version, but we do not want to have the files on drive C:, instead we would like to shift them to a different drive but do not want to loose automatic sync. According to the DropBox Online Manual it should be…
Someone added files to my account, but I can only see them online and not the desktop app
Hi! I have my files set to local (not selective sync or online-only) and I have shared a folder with someone outside my company so they may upload files. We have done this many times with no issues. However, currently I'm looking in their folder on my desktop app through the FileFinder in Windows and I can see the dates on…
Feedback and questions about how selective sync works on Linux
I has taken me the better part of an hour just to a button that allows one to start a discussion. Not sure, but part of the problem may be I was using Firefox. Regardless, it should not be this difficult. I have been spending hours trying to setup my account so certain dropbox folders would be visible in my PC's Dropbox…
Files with the blue cloud icon aren't accessible on Windows
I work in a team of 4 people and everything went well for years with dropbox and my team members. Then I installed a windows update (from W11-22H to W11-24H). After that update my problems begon. Not all the files are accessible anymore for my pc, For the other team members and on my smartphone everything remains ok, but…
Dropbox location changed, and my stuff are now hidden.
Dropbox just failed big time. Moving my stuff to somewhere hidden (not hard to find) and then not letting anything live on my hard drive without a billion errors. Go back to your last update and leave us alone. How in the world are they going to fix this mess?
April 2025 update causing lag upon double-click
The latest update (~April 28?) added a separate Status category to my windows file explorer showing green circles with check-marks for files that are synced. Now when I double-click on folders or files to open them, there is a lag and the field to edit the folder/file name often comes up instead of opening the folder or…
Make available offline not working on Mac OS 14.7.4
I am experiencing the same issue as many users. No matter how many times I ask my files to stored offline, some of them never sync, so I need to manually download them from my Dropbox online account and place them in my local folder again. This makes my workflow slow, and is absolutely against why I have Dropbox in the…
My Windows desktop app got updated and my files are no longer available offline.
My Dropbox (Essentials) recently updated to v219.4.4463. After the update, it started syncing or indexing a large number of files, even though I didn’t change any of my settings. Since then, the sync icons for files and folders in Windows 11 Explorer no longer make sense. My default setting is 'Always available on this…
Some files are not syncing from my desktop to my other devices
I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices. They updated for a long time but now have started not updating which is very inconvenient. Can anybody help, please? Thank you.
How can I move my local Dropbox folder to my external drive?
I've looked through the various posts and do not see anything that is specifically addressing how to do this. Right now, my Dropbox file is synced to my desktop so that files are visible either through the web or on my desktop. I need to move the automatic sync from my desktop to an external hard drive to free up space on…
Stop selective sync from auto syncing newly added files by default
Hi all - I am the creative director at a small creative studio and Dropbox's selective sync feature is a great way for our team to have the seamless experience of working with our files locally, whether they are in-studio or remote. However, there is a catch to this feature that stops it from being as efficient as…
The Dropbox desktop app on Mac lost file content and isn't syncing
I just reinstalled the Dropbox app yesterday because it disappeared from my computer (I did not delete or uninstall it). I needed to upload some new files to sync across my 3 devices (MacBook, Android phone, browser). Today my Dropbox folder on my computer shows the file names and folders that exist on my Dropbox, but…
I uploaded a folder from OneDrive, but it's not syncing to the rest of my devices.
Hello, Yesterday I uploaded a folder from my ONEDrive storage on my old pc, but today it is still not viewable/accessible from my mobile/other pc. What could be the problem? Thank you! Best regards, Henrik
Sync icons are no longer visible after Dropbox update on Windows
Hi there, Today, Dropbox automatically updated and ever since I can no longer see the sync icons on my files. I've repeatedly restarted and also checked the ShellIconOverlayIdentifiers section in the registry to make sure they weren't bumped out by OneDrive and Google but this is not the case. I'm not sure how else to get…
Pre-existing online Dropbox files won't sync to new Dropbox desktop folder
I have recently installed the Dropbox application to my computer, and when I add or delete or rename files on my computer, it updates online and vice versa. However, none of the files that I have always had in the online Dropbox are appearing in the computer Dropbox folder. Do I get all those files down into the desktop…
Using selective sync isn't freeing up disc space
Hi, I have already activated selective sync and selected only 150GB worth of memory to be stored locally. However, my hard drive is still full with the same Dropbox files that I selected to be online-only. What can I do?
Inconsistency between Windows Explorer "Status" and Dropbox pop-up Window regarding sync status.
Hi, I had to reinstall Windows and Dropbox and now I have to use the new layout where the green tick marks are no longer attached to file/folder icon but appear in the Explorer column "Status". Now, in the pop-up window of the Dropbox app it says "Your files are up to date". In the explorer window it is pure mess: some…
I see a grey X next to my Windows files and they can't be opened after disabling computer backup
Hello! I used to use the backup feature of Dropbox for my computer. Notably, this included my Documents folder (on Windows 10). At some point I turned off the backup feature because I thought I didn't need it any more. I thought this would stop the integration with my computer gracefully, but it seems that now many of my…
What happens to files on my old computer when I reconnect it to Dropbox?
So I am using Dropbox for desktop. My pc became dead and I was syncing all the files to Dropbox. While I can access the files on Dropbox website, I am little confused if I again install the Desktop app on my new pc. these files automatically sync to my new pc. Suppose I get my old pc repaired and uses Dropbox from there…
Why can I only back up specific folders? [SOLVED]
An older thread (https://www.dropboxforum.com/discussions/101001016/why-can-i-only-back-up-specific-folders/612837 ) (replies are turned off) said: I just started using the back up feature in Dropbox but it seems to only back up 3 folders: DOWNLOADS, DESKTOP & DOCUMENTS. I don't keep important stuff in any of these. How do…
One of my folders has a selective sync conflict and its files have disappeared.
Recently my PC crashed so while in the shop I set up my old laptop and put some Dropbox files in using selective sync (due to limited space)... Now I have my PC back and an important folder has a sync conflict with nothing in it... There is no duplicate folder and it only shows up on Mobile (which is the web) and on…
How can I keep files from getting synced on Android or Windows 11?
That is nice for Apple users. Does not work for android or win 11.
My Dropbox app on macOS 15.4.1 has stopped syncing and is stuck indexing files.
My Dropbox which have worked without problems for years have stopped syncing. It seems to get stock and, right now, after having logged out and in again it does not seem to get passed or have progress in indexing the files. I am on a MacOS 15.4.1. I recently updated. I am uncertain if the service stopped at this point as I…
Why was the way screenshots were handled changed?
Me and my friends question what drove the people behind this software to break something intentionally like that? I work as a Quality Assurance expert, and can only see this change as sabotage. When I press "PrtSc" I want the image to be copied into my clipboard. The fact that it was saved into the screenshots folder…
Dropbox is taking up all of the space on my harddrive
Dropbox is killing me. I have 2TB of space on my laptop, Dropbox is taking up almost 700gb of it, despite all of my files being set to Online Only. I've also followed the steps suggested by other users to toggle "Online Only files on Mac" which appears to have done nothing. I finally resorted to deleting the Dropbox app…

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