Sync

My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't have any sync issues." How can one diagnose what's going wrong?
When Things Go Wrong: How to Restore Files with Dropbox
This thread ‘File corrupted and cannot be restored from the version history’ here on the Community got me thinking ... it reminded me of how important file recovery tools can be, especially when things go a bit sideways 😬. So I thought I’d put together a quick guide on how to restore files using Dropbox, just in case you…
Syncing Microsoft Excel files between PC and Mac
Hi everyone. Is there a way to sync my Excel files (saved in Dropbox) on the fly between my MacBook and PC? Like Continuity on Mac - u edit file on one device and synchronously see edits on the another device? I have my Excel files synced among devices with Dropbox only if I saved them before switching to another machine.…
My files are showing as 0 bytes on Mac, how can I view the files?
Hi, I am using a Mac and file size shows 0 bytes. How do I solve this and be able to view the files?
The app on my new MacBook will sync for 30 seconds, and then gets stuck.
I've installed DropBox desktop on a new MacBook Pro with no firewall installed It will sync for 30 seconds, then get stuck on the Syncing... screen when i pause and resume syncing it syncs for around 30 seconds then goes back to the same screen i have plenty of hard drive space what can i do to fix?
Folder commands missing from "background" right click when I click on empty space next to folder
Hi there, previously, one was able to right click in empty space on a folder and have the same commands show up that show when right clicking on a folder: These are the options that show when right clicking ON the folder. And as of a recent update, these are not available when right clicking in blank space: I dug around in…
'Email to Dropbox' email address created, but sent emails do not arrive in 'email attachment' folder
I have followed and successfully created and replied to the Dropbox email address that has been created for me. When I reply/forward to the email, nothing is appearing in 'email attachments' folder. I can upload a file to this area but that's not what I want to do - I want to forward hotels confirmation emails to Dropbox.…
The Dropbox app is trying to sync folders, and there's no option to stop that.
DB is trying to sync stuff in my Windows folder and I now have 15 sync issues. The "app" is about useless as mammaries on a ******. It lists them, then sends you to the folder if you click "view file," but there is no "don't sync this folder" option available. I can't click the thumbs down icon enough for "was this…
How can I view only the local files on my computer's File Explorer?
I use Selective Sync on my laptop PC. Everything works well and I have no problems. However, sometimes I would like to use File Explorer" to view ONLY locally stored files, and not ALL of the files in Dropbox that are stored in Dropbox online (and also some of them locally on my laptop.). Another way of asking . . .…
Why do I see so many selective sync conflicts on my Mac?
any ideas why this might be happening so much? photo here -
[Solved, Ubuntu 22.04] Dropbox is always "Connecting..."
Hi, Dropbox tray icon says it is "Connecting..." forever. I cannot see the list of the latest modified files as it used to show or use the tray, actually. I am using Linux Ubuntu 22.04 (but it like that since the 19.10, I suppose) The currently installed version of Dropbox is 149.4.4568 I also don't have the "Early…
The desktop app is stuck connecting on my macOS Sequoia 15.4.1 and it doesn't sync new files.
I believe since I updated my MacOS to Sequoia 15.4.1 a few days ago, my Dropbox app has faced a connection problem and tells me very frequenly that it is 'Reconnecting to the internet. This may take a moment'. It seems that the app can at times connect to internet and upload my files, but most of the time it gives the…
2 new files I added from the Dropbox app are not syncing online
Sync works between app and online with all files except 2 new files that were created with the app. Everything shows current updates except for all users and online don’t show the new files. Any suggestions
Dropbox is filling my Mac's hard drive with clone files.
Hi! I have a 1tb hard drive, and just added 600gb of files to a local folder that dropbox is set to sync to. Since then, Dropbox has created an extra 500gb worth of "clone files" in a root mount, group containers folder. My hard drive is now completely full and I'm unable to back up my original files. Are these dropbox…
Selective sync shows a folder as grayed out and I can't see some subfolders in my Dropbox folder
Windows 11 - dropbox app is installed and showing it is syncing. I work remotely and share many folders in business dropbox with many other remote agents. Previously had no issues but a few days ago, developed an issue when a fellow coworker deleted a folder. It was added back but since then my dropbox doesn't seem to…
My Dropbox app is stuck syncing and indexing files on my computer.
da tre giorni l'app desktop dropbox non funziona più come prima: ha iniziato a fare delle sincronizzazioni massive di migliaia di files, bloccando completamente il mio PC. Anche scegliendo dalle preferenze le cartelle da sincronizzare, risulta tutto molto lento. Alla fine ho disinstallato e re-installato l'app desktop…
My photos are not changing to jpg format when uploading them to Dropbox from my iOS device.
For the Dropbox version IOS app 208.2.12 there is a bug that needs to be fixed and updated. I am using an iPad Pro 11" first generation. I am an ebay Powerseller. When taking pictures of my purses to sell and dropbox over to my Desktop PC then upload to my ebay store my pictures will not change to jpg format. They stay in…
How can I move the Dropbox folder to another drive while on a Basic plan?
A friend and I want to share and work on files in DropBox. Before investing we woud like to try this in the basic version, but we do not want to have the files on drive C:, instead we would like to shift them to a different drive but do not want to loose automatic sync. According to the DropBox Online Manual it should be…
Someone added files to my account, but I can only see them online and not the desktop app
Hi! I have my files set to local (not selective sync or online-only) and I have shared a folder with someone outside my company so they may upload files. We have done this many times with no issues. However, currently I'm looking in their folder on my desktop app through the FileFinder in Windows and I can see the dates on…
Feedback and questions about how selective sync works on Linux
I has taken me the better part of an hour just to a button that allows one to start a discussion. Not sure, but part of the problem may be I was using Firefox. Regardless, it should not be this difficult. I have been spending hours trying to setup my account so certain dropbox folders would be visible in my PC's Dropbox…
Files with the blue cloud icon aren't accessible on Windows
I work in a team of 4 people and everything went well for years with dropbox and my team members. Then I installed a windows update (from W11-22H to W11-24H). After that update my problems begon. Not all the files are accessible anymore for my pc, For the other team members and on my smartphone everything remains ok, but…
Dropbox location changed, and my stuff are now hidden.
Dropbox just failed big time. Moving my stuff to somewhere hidden (not hard to find) and then not letting anything live on my hard drive without a billion errors. Go back to your last update and leave us alone. How in the world are they going to fix this mess?
April 2025 update causing lag upon double-click
The latest update (~April 28?) added a separate Status category to my windows file explorer showing green circles with check-marks for files that are synced. Now when I double-click on folders or files to open them, there is a lag and the field to edit the folder/file name often comes up instead of opening the folder or…
Make available offline not working on Mac OS 14.7.4
I am experiencing the same issue as many users. No matter how many times I ask my files to stored offline, some of them never sync, so I need to manually download them from my Dropbox online account and place them in my local folder again. This makes my workflow slow, and is absolutely against why I have Dropbox in the…
My Windows desktop app got updated and my files are no longer available offline.
My Dropbox (Essentials) recently updated to v219.4.4463. After the update, it started syncing or indexing a large number of files, even though I didn’t change any of my settings. Since then, the sync icons for files and folders in Windows 11 Explorer no longer make sense. My default setting is 'Always available on this…
Some files are not syncing from my desktop to my other devices
I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices. They updated for a long time but now have started not updating which is very inconvenient. Can anybody help, please? Thank you.
How can I move my local Dropbox folder to my external drive?
I've looked through the various posts and do not see anything that is specifically addressing how to do this. Right now, my Dropbox file is synced to my desktop so that files are visible either through the web or on my desktop. I need to move the automatic sync from my desktop to an external hard drive to free up space on…
Stop selective sync from auto syncing newly added files by default
Hi all - I am the creative director at a small creative studio and Dropbox's selective sync feature is a great way for our team to have the seamless experience of working with our files locally, whether they are in-studio or remote. However, there is a catch to this feature that stops it from being as efficient as…
The Dropbox desktop app on Mac lost file content and isn't syncing
I just reinstalled the Dropbox app yesterday because it disappeared from my computer (I did not delete or uninstall it). I needed to upload some new files to sync across my 3 devices (MacBook, Android phone, browser). Today my Dropbox folder on my computer shows the file names and folders that exist on my Dropbox, but…
I uploaded a folder from OneDrive, but it's not syncing to the rest of my devices.
Hello, Yesterday I uploaded a folder from my ONEDrive storage on my old pc, but today it is still not viewable/accessible from my mobile/other pc. What could be the problem? Thank you! Best regards, Henrik

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