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My Windows desktop app got updated and my files are no longer available offline.
My Dropbox (Essentials) recently updated to v219.4.4463. After the update, it started syncing or indexing a large number of files, even though I didn’t change any of my settings. Since then, the sync icons for files and folders in Windows 11 Explorer no longer make sense. My default setting is 'Always available on this…
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Some files are not syncing from my desktop to my other devices
I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices. They updated for a long time but now have started not updating which is very inconvenient. Can anybody help, please? Thank you.
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How can I move my local Dropbox folder to my external drive?
I've looked through the various posts and do not see anything that is specifically addressing how to do this. Right now, my Dropbox file is synced to my desktop so that files are visible either through the web or on my desktop. I need to move the automatic sync from my desktop to an external hard drive to free up space on…
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Stop selective sync from auto syncing newly added files by default
Hi all - I am the creative director at a small creative studio and Dropbox's selective sync feature is a great way for our team to have the seamless experience of working with our files locally, whether they are in-studio or remote. However, there is a catch to this feature that stops it from being as efficient as…
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The Dropbox desktop app on Mac lost file content and isn't syncing
I just reinstalled the Dropbox app yesterday because it disappeared from my computer (I did not delete or uninstall it). I needed to upload some new files to sync across my 3 devices (MacBook, Android phone, browser). Today my Dropbox folder on my computer shows the file names and folders that exist on my Dropbox, but…
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I uploaded a folder from OneDrive, but it's not syncing to the rest of my devices.
Hello, Yesterday I uploaded a folder from my ONEDrive storage on my old pc, but today it is still not viewable/accessible from my mobile/other pc. What could be the problem? Thank you! Best regards, Henrik
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Sync icons are no longer visible after Dropbox update on Windows
Hi there, Today, Dropbox automatically updated and ever since I can no longer see the sync icons on my files. I've repeatedly restarted and also checked the ShellIconOverlayIdentifiers section in the registry to make sure they weren't bumped out by OneDrive and Google but this is not the case. I'm not sure how else to get…
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Pre-existing online Dropbox files won't sync to new Dropbox desktop folder
I have recently installed the Dropbox application to my computer, and when I add or delete or rename files on my computer, it updates online and vice versa. However, none of the files that I have always had in the online Dropbox are appearing in the computer Dropbox folder. Do I get all those files down into the desktop…
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Using selective sync isn't freeing up disc space
Hi, I have already activated selective sync and selected only 150GB worth of memory to be stored locally. However, my hard drive is still full with the same Dropbox files that I selected to be online-only. What can I do?
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Inconsistency between Windows Explorer "Status" and Dropbox pop-up Window regarding sync status.
Hi, I had to reinstall Windows and Dropbox and now I have to use the new layout where the green tick marks are no longer attached to file/folder icon but appear in the Explorer column "Status". Now, in the pop-up window of the Dropbox app it says "Your files are up to date". In the explorer window it is pure mess: some…
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I see a grey X next to my Windows files and they can't be opened after disabling computer backup
Hello! I used to use the backup feature of Dropbox for my computer. Notably, this included my Documents folder (on Windows 10). At some point I turned off the backup feature because I thought I didn't need it any more. I thought this would stop the integration with my computer gracefully, but it seems that now many of my…
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What happens to files on my old computer when I reconnect it to Dropbox?
So I am using Dropbox for desktop. My pc became dead and I was syncing all the files to Dropbox. While I can access the files on Dropbox website, I am little confused if I again install the Desktop app on my new pc. these files automatically sync to my new pc. Suppose I get my old pc repaired and uses Dropbox from there…
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Why can I only back up specific folders? [SOLVED]
An older thread (https://www.dropboxforum.com/discussions/101001016/why-can-i-only-back-up-specific-folders/612837 ) (replies are turned off) said: I just started using the back up feature in Dropbox but it seems to only back up 3 folders: DOWNLOADS, DESKTOP & DOCUMENTS. I don't keep important stuff in any of these. How do…
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One of my folders has a selective sync conflict and its files have disappeared.
Recently my PC crashed so while in the shop I set up my old laptop and put some Dropbox files in using selective sync (due to limited space)... Now I have my PC back and an important folder has a sync conflict with nothing in it... There is no duplicate folder and it only shows up on Mobile (which is the web) and on…
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How can I keep files from getting synced on Android or Windows 11?
That is nice for Apple users. Does not work for android or win 11.
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My Dropbox app on macOS 15.4.1 has stopped syncing and is stuck indexing files.
My Dropbox which have worked without problems for years have stopped syncing. It seems to get stock and, right now, after having logged out and in again it does not seem to get passed or have progress in indexing the files. I am on a MacOS 15.4.1. I recently updated. I am uncertain if the service stopped at this point as I…
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Why was the way screenshots were handled changed?
Me and my friends question what drove the people behind this software to break something intentionally like that? I work as a Quality Assurance expert, and can only see this change as sabotage. When I press "PrtSc" I want the image to be copied into my clipboard. The fact that it was saved into the screenshots folder…
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Dropbox is taking up all of the space on my harddrive
Dropbox is killing me. I have 2TB of space on my laptop, Dropbox is taking up almost 700gb of it, despite all of my files being set to Online Only. I've also followed the steps suggested by other users to toggle "Online Only files on Mac" which appears to have done nothing. I finally resorted to deleting the Dropbox app…
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It takes a long time for my files to become available offline, or the syncing fails completely.
Generally, I keep my Dropbox files off-line. In the past, if I marked a particular file "make available offline", the circle next to the file name would turn green fairly quickly, and the file would then be available on my driv drive immideately. Now, however, the "make available offline option seems to have no effect. If…
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Very slow syncing on new Mac
Hi folks, I have a new Mac and have migrated from my old one. Dropbox is set up and indexed. Now I want 200Gb of my Dropbox files on my mac. But the download is very slow and seems to keep stalling (requiring quitting and restarting). And even when it is working, it downloads at a maximim of 3.5Mb/sec even though the…
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Can we have the "sync next" option for folders, too?
It will make my life so much easier if I could choose what folder should be sync first.
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Everything on my computer is automatically uploading to Dropbox without my consent.
Everything on my computer is automatically uploading to Dropbox without my consent.I need to stop it and I need to get all of it off dropbox and back on my computer, Help!
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Can we upload live photos through Camera Uploads?
I can see lots of posts asking for support for Live Photos. I feel quite cheated that I have lost the ability to see these photos. As someone else has also posted, I have little snippets of my mother’s voice and movement that I have lost forever and she has passed away. Dropbox offer a photo sync service which means they…
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Some of my files aren't syncing locally to my desktop app.
I have reinstalled my PC today and synched all my dropbox files, but cant see certain files in a folder, but can se dem online, what is wrong here? These files from online dropbox are not visible on my desktop any more
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How can I sync folders I've chosen not to sync upon installation of the desktop app?
Dear, Can somebody help me please with the following question. I installed dropbox on my new pc and selected the files to be seen on my PC. I forgot to select some files, how can i select those ones also to be seen directly on my PC please? Thank you and kind regards
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Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.
I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account. Selected documents and music folders in my Mac user account, all looked OK then....nothing, no movement. Stuck at 0% even though it says updating 2,367 files and 1 sec remaining. Nothing, nada. I've rebooted, removed the…
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Files are missing from my account online but I see them in my local Dropbox folder
When I open my Dropboxfolder by logging in on dropbox.com, I lack content if I compare it wit what I see if I open my desktop folder which has more content/folders and reflect what would expect to see. Is it a username issue? Does anyone have a tip of where to start searching?
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Can I force refresh a file so that changes can sync on the Android mobile app?
For files in the phone app, if I update a file in my desktop, it takes a while for my smartphone app to update it. It would be nice to have a button for that file to be manually refreshed to the newest version. Thank you!
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How can I save hard drive space, if I can't use the online only option?
How can I use Dropbox to save hard disc space? I have a contract which gives me 2tbts of whi9ch little is used. I am unable to make files 'Online only' because I am not given the option to do so at the right click stage. I gather this is because of the Windows icon overlay system which requires me to enter the registry to…
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Why did the sync status of my files changed to online-only all of a sudden?
I've been a Dropbox user since, gosh, who knows when. Suddenly, at some point this week, my default state switched from available offline to online only. I don't recall upgrading my OS or making major changes to my devices so I'm not sure what might've triggered this out of nowhere. I recall seeing the notification saying…