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My new Windows 11 laptop can't sync the iTunes folder from my old laptop.
I bought a new laptop with Windows 11 and enough storage to download my iTunes folder. There was no iTunes folder maybe since it was online-only on my last laptop. I tried creating an iTunes folder on the laptop inside of the Dropbox folder and it says something like iTunes (sync issue). How can I sync this (huge) folder?…
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I'm uploading content to a file request but the name of the files are automatically changed.
I noticed that, whenever I'm uploading a requested file on someone's folder, Dropbox change its name. Is someone else experiencing the same issue?
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I have folders that are only showing on my web account and not the Dropbox app on my Mac.
Hi, I have existing folders in Dropbox that are not showing in my MAC Finder (OS 15.1 Sequoia). I have checked articles in this Help section, without success. The MBP is a few months old. I installed and configured access to my long-lived Dropbox Plus account. The lack of folder access and functionality has just been…
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How can I see the updates made to a shared link automatically on my computer?
Hi, I received a shared Excel link which I can see when I click the email link. How can I save that link to my comptuer so that when the owner makes updates, I will see those updates on my computer automatically.
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Community Member of the Month - June 2025
We’re halfway through 2025 (how did that happen?!), and it's the perfect time to shine a spotlight on someone who's been absolutely rocking it in the Dropbox Community 🎉 Say hello to our Community Member of the Month for June... @DoctorBashir 🤩👏! Since joining us two years ago, @DoctorBashir has been a friendly,…
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New Dropbox files sync as online-only on Windows, even though I want them to be available offline.
I am a long-time user of DropBox, having been a very early adopter. I have used the program successfully across several computers, phones and tablets, pretty much without issues. However, I recently moved to a new laptop, Lenovo ThinkPad, and now something is different. Files added to DropBox on another computer, don't…
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I keep getting selective sync conflicts by Dropbox?
I have a major issue with sync conflicts at the moment, which i'm trying to resolve. Although what I find happening is that files are being moved by drop box into my private folder. I've tested this. I moved everything out of my private folder into the root "dropbox" location after the sync took place it moved a whole…
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Stuck syncing and creating multiple "selective sync conflict" folders
A couple of hours ago I had to do some work - but my file didn't open (like opening a recent file in ableton) because it couldn't access the file in my dropbox, I never get that error - but I just tried to do the "Make available offline" command but that didn't work either. I noticed my dropbox app was stuck a syncing 44…
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I organized a massive amount of files on the desktop app, but sync seems to have stopped.
Yikes! Everything had been going well. Uploads to Dropbox from my main external HDs seemed fine. The DropBox online and my iMac were synced. THEN, I continued sorting, reorganizing, renaming the folder structure, moving around some files, deleting others. Not sure how many hours, but a lot. NOTICED that the online thru…
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Updated the Dropbox app, folder hierarchy got ruined and got Selective Sync conflicts
I was prompted to update DropBox, so I did. Now, I have folder and files with Selective Sync Conflict everywhere, and my folder hierarchy is basically gone. The sub-folders with Selective Sync Conflict are now top-level folders. This has happened on one desktops and one laptop. I have another desktop to update, and another…
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My pictures aren't showing on Dropbox on my laptop but they are there on my other device
any ideas would be grateful
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Can I break the connection between my Dropbox account and local Dropbox folder?
Hello... I recently backed everything up to drop box, then had it restored to my computer. All the files are on my computer and in Dropbox. When I delete those duplicate fils in Dropbox, they are deleted from my computer. How do I stop that from happening and just delete them from Dropbox? Thanks.
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Backblaze won't backup Dropbox folder while files on disk are flagged as online-only
I noticed that Backblaze is not backing up my dropbox folder and after reaching out to backblaze support they've determined that files in my dropbox folder are assigned reparse points. On dropbox preferences\sync I've enabled "Available offline". All of the files in my dropbox folder are on my ****** drive (because I've…
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I enabled computer backup on my new Win11 device, but Dropbox is stuck indexing.
I am having trouble with Dropbox on a new Windows 11 PC. It is a bit confusing so bare with me... I used a program called "PC Mover" by Laplink to do transfer my old Win10 PC to a new Win11 PC - it transfers data as well as OS settings and apps. It went very well (I have done this dozens of times) but the one thing that is…
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Set up new computer and now I have tons of "selective sync conflict" folders and my account is full
Hi all... I just migrated to a new computer. I thought Dropbox would know what to do, but now there are tons of "selective sync conflict" folders and my dropbox is suddenly full?! Now that this is happening, how to get out of this situation without it becoming a horrible mess (if it isn't already?). I really wish Dropbox…
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I can't see the updates of other users on my desktop app, even though there are no sync issues.
Others have updated some files, but I am not seeing any of the updates come through, yet my dropbox says there are no syncing issues.
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The Dropbox app isn't syncing on my Linux computer (Fedora 42).
So once again Dropbox is not working on my Fedora 42 box. I went through uninstall and reinstall of the RPM I downloaded from Dropbox. When I go into my apps and click on Dropbox, the file manager opens to the Dropbox directory. But when I copy a file into the directory, it does not show up in Dropbox (checked with the…
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How to re-download my Dropbox folder on my desktop?
My SSD with my DB folder on it got corrupt, and so some folders in my DB folder were missing. I tried to replace them with a back up before really thinking about it, and don't want to accidentally tell the cloud that those missing folders are supposed to be gone/deleted. Either way, now the dropbox application itself…
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I stopped syncing, and now I'm missing some of my information.
I stopped syncing the start of last week & now I have lost a lot of my information out of dropbox, how can I get the information back?
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The desktop app is failing to sync on Mac
My Dropbox fails to sync uploads. I can restart it, and then it wakes up and syncs. I am using Sequoia 15.5 (24F74). It generally seems to sync downloads. However, the message about Dtropbox being up-to-date is generally wrong, and can't imagine how the Dropbox coders can ignore the fact that it is nearly always wrong!
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The files I add to the Dropbox folder on my desktop are not updating on my laptop
Hi. I am using dropbox on desktop and laptop. The files on the desktop uploaded to dropbox folder are not updating on the laptop. The dropbox folder won't even open on laptop. HELP
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Everything was selected for sync but not everything has shown up on the Dropbox desktop app
I just migrated to a new computer and made the mistake of selecting a few folders to appear on my dropbox desktop app. I have since deleted and reinstalled the app and selected all folders this time but the first few folders I selected are still showing up - not all of them. How do i fix this? EDIT: Fixed!
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I migrated my files from an older Mac to a new one but not all files were migrated
Hi there, I have an old Macbook air with a load of folders in the Drop box. I've migrated all of my files to the new Macbook Air, but it's not seeming to sync. I managed to get a folder which was on my desktop into the new mac Drop Box, but there's none of the previous folders.
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No syncing icons and right click context menu options on Mac 15.5
I have Dropbox installed on Mac OSX 15.5. I have opted out of File Finder and chosen Selective Sync. I want some of my filers to be offline and others to be online only. But the ONLY files and folders I see in Finder are those I have set to be offline. There are no icons and no Dropbox integration with the Right Click…
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Cloud icon on files even with offline sync selected in the Dropbox desktop app on Windows 10
Hello I have a cloud icon on Dropbox files until I click them. Because of that my files are unavailable offline. Files were uploaded from another device, I opened Dropbox app and when back offline. I want to have all of my files available on my ****** drive, especially when I'm offline. I think I have the correct settings…
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My desktop app is up to date, but other users can't see my updates.
My activity is not visible to other users. There was no problem two hours ago, but now it suddenly doesn’t work The file appears to be up to date, but on other people's computers, it’s clearly not. Please help me
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Dropbox not syncing to server using a shared link
Hi, I'm new here and I'm trying to figure out a problem. So our website has embedded a shared Dropbox link to host the files so I can upload them to a server but it is a common issue that it is not syncing with the website. I have already tried to clear caches, checking fire wall, anti virus, network connections but…
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Some files appear in my account online and on my phone but not in my desktop Dropbox folder
hi all. there are some files missing from the desktop app on mac os 15.5. they are on my dropbox app / account but not downloading to the mac. any ideas why? ive tried re-installing, full uninstall, signing out and back in etc etc - nothing working. any ideas?
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Lots of Dropbox folders on my PC for one Dropbox account - how to find my active one?
I have been tidying up my files. I have moved the location of my dropbox folder a number of times. I now have several folders call "dropbox", and they all have that cute looking icon... I actually have 2 basic accounts on different email addresses. I was offered a free "business" account a while back and i took it. I only…