Sync

I don't understand the new Dropbox for Windows sync icons
My installation of Dropbox for Windows has just updated and I now see a sync status icon I've never seen before against most of my files, which looks like this. The sync icon I've always seen before looks like this. Some of my files have one of the above icons against them and some have the other, and I don't understand…
How can I avoid selective sync conflicts?
This is the process I've always used, but now it's causing every folder to conflict. * Installed Dropbox on new computer, closed Dropbox * Manually copied all folders into its new location * Open Dropbox, it sees that all files are present; no downloading required. What is the process now for doing a new install without…
Dropbox has created many selective sync conflicts on my machine
I don't understand what is happening with my dropbox. I have been using dropbox for a few years now. This is the first time the syncing is going crazy. Even when I set it to not sync, it syncs. Now I have (Selective Sync Conflict) folders all over my files. I was waiting for dropbox to finish syncing over 2TB of files that…
Dropbox error 1073741819 after uninstalling, and reinstalling the app on my Windows 11.
Hello, My dropbox stopped replicating of PC / Windows 11 So uninstalled and re-installed. At installation I get: error 1073741819 and installation fails all the time What should I do?
What Do You Want to See on the Community?
Hey everyone, my name is Emmet and I’m in charge of the Experience for our users on the Dropbox Community. The Community Team is working on improvements to the Community and your voices are important to this conversation. We want to know what you think we’re doing well and what you feel we could be doing better. When…
My Dropbox account went over-quota, while syncing, and my folders are now empty.
Hi, I transferred multiple folders and files to my basic account, and everything appeared to sync correctly. However, once my storage limit was reached, I stopped seeing the files — the folders looked empty on my computer. Although I deleted a significant number of files to free up space, the folders still appear empty.…
My files/folders started re-syncing on their own and I can't make them available offline.
For reasons unknown, Dropbox opted to re-sync all files and folders. After waiting hours for this syncing process to complete, countless files and folders still show in Windows Explorer that the folder is awaiting syncing (the two circular arrow lines). All of these folders/files need to be available offline but I see now…
Can't see syncing icons and right click options on new iMac
Why doesn't the support team know this then. Ive been trying to get this handled all week and been in multiple chats. I've been instructed to do two advanced installs and nothing seems to work. Im on a brand new iMac I got on Monday and did a fresh install of Dropbox. I can't see online/offline status icons in Finder and I…
Don't see 'Sync now' option to prioritise which files sync first
URGENT help please! Don't see 'sync now' option to prioritise which files sync first. (There's another conversation with the same title, but dicussions have been close, so can't commet there, had to open a new conversation). I have Dropbox Plus. Apparently, Microsoft has made a major change these days and now all my…
Dropbox has been stuck/indexing thousands of files on my computer.
Starting this week, my Dropbox has been constantly syncing thousands of files, which never seem to end. The file number does not just descrease. It aslo increases as shown in the video below (Sorry it is in Korean. It says syncing on the app, while the hovering window says indexing.) I tried following, which did not solve…
I can no longer access files from my second device remotely
I use two devices - one office, one home. Aiming to access my devices offline, I started using Dropbox so that I could see my Desktop files of both devices in my Dropbox web and mobile application. In this way, I could access files and folders in my office device at home. However for some months ago, I lost this…
I have two duplicate Dropbox folders on my Windows machine
Hi. I have two dropbox folders on my hard drive. When I use the app to access my computer folder, it takes me to Dropbox (Personal). I also, however, have a folder in the same location that's called simply, Dropbox. Both folders have the exact same files (I checked number of files and file size). So both are syncing. The…
Dropbox desktop app is stuck at indexing my files on Windows 11
Hi, My user able to log in to both personal and business Dropbox accounts on PC. However, only personal account has successfully completed indexing and syncing. Business account has been stuck in the indexing phase for two weeks, and no files have appeared—only the Dropbox cache folder is visible (need to unhide first).…
Dropbox can't sync files due to selective sync conflicts and unsupported file types on Mac
Hello. I'm running Dropbox on Mac OS 15.5, and have been happily using File Provider with Dropbox on an external drive for a few months. Suddenly, two things have happened: I have dozens of files thrown (from random folders) nto my Dropbox root, with "(Selective Sync Conflict)" appended to their names. Most of these are…
Can I sync a single folder with selective sync, without downloading its entire directory?
Suppose I have a folder structure as follows: Folder A contains File A and Folder B. Folder B contains File B. Something like: Folder A |- File A |- Folder B |- File B The expected behaviour is that if I choose "Selective Sync" and click only "Folder B", this should locally sync Folder B and File B, but not File A.…
Syncing errors and selective sync conflicts makes my device unusable for my work.
My Dropbox stopped syncing on June 20 and I contacted you on June 23 for help. June 30 is the last time I've heard from anyone on your team—NO attempt has been made to help me troubleshoot, and my laptop is completely unusable without the ability to sync files with my desktop and my colleagues. I am desperate and don't…
How can I save files into my Dropbox account using WPS Office on Ubuntu?
I recently had Microsoft removed from my computer and replaced with Linux Ubuntu. I'm struggling with the learning curve. I have installed Dropbox and I have installed WPS Office. How do I have WPS Office let me save to Dropbox? (as I previously did in a Windows based system)
Content I transfer using my mobile, don't show up on my PC.
I usually use dropbox to transfer my photos from my mobile to my pc. For the last two days, when I try to transfer a file, it says that it already is in dropbox, but it doesn;t show in the pc folder. The icon in the taskbar shows the blue arrows, meaning that its syncing, but its been doing that for two days. Anything I…
Is there a way to keep the progress bar open, in order to view the syncing process?
Hi. I'm transferring lots of files, and using the toolbar popup to view sync progress. However, it closes when I start my next transfer. Is there a way to keep it open, or another tool? TIA
My desktop app isn't syncing after updating to macOS Sequoia 15.0.1.
Hi Dropbox Community, I’m having an issue with the Dropbox Desktop app not syncing after updating to macOS Sequoia 15.0.1. Files are stuck in “Syncing” status with no progress. Details: * Setup: Dropbox Desktop app v203.4.4858, macOS Sequoia 15.0.1, MacBook Pro M1, Dropbox Plus plan. * Issue: After the macOS update on July…
I'm confused with the available and available offline status of my Windows files/folders.
My Dropbox for Windows app is currently updating. The sync settings seem to have changed to be more compatible with Windows, I take it. It's still currently indexing, but anyway. I notice that instead of the green circle for an offline file, and the green check in a white circle for a folder that's partly online and partly…
My new Windows 11 laptop can't sync the iTunes folder from my old laptop.
I bought a new laptop with Windows 11 and enough storage to download my iTunes folder. There was no iTunes folder maybe since it was online-only on my last laptop. I tried creating an iTunes folder on the laptop inside of the Dropbox folder and it says something like iTunes (sync issue). How can I sync this (huge) folder?…
I'm uploading content to a file request but the name of the files are automatically changed.
I noticed that, whenever I'm uploading a requested file on someone's folder, Dropbox change its name. Is someone else experiencing the same issue?
I have folders that are only showing on my web account and not the Dropbox app on my Mac.
Hi, I have existing folders in Dropbox that are not showing in my MAC Finder (OS 15.1 Sequoia). I have checked articles in this Help section, without success. The MBP is a few months old. I installed and configured access to my long-lived Dropbox Plus account. The lack of folder access and functionality has just been…
How can I see the updates made to a shared link automatically on my computer?
Hi, I received a shared Excel link which I can see when I click the email link. How can I save that link to my comptuer so that when the owner makes updates, I will see those updates on my computer automatically.
Community Member of the Month - June 2025
We’re halfway through 2025 (how did that happen?!), and it's the perfect time to shine a spotlight on someone who's been absolutely rocking it in the Dropbox Community 🎉 Say hello to our Community Member of the Month for June... @DoctorBashir 🤩👏! Since joining us two years ago, @DoctorBashir has been a friendly,…
New Dropbox files sync as online-only on Windows, even though I want them to be available offline.
I am a long-time user of DropBox, having been a very early adopter. I have used the program successfully across several computers, phones and tablets, pretty much without issues. However, I recently moved to a new laptop, Lenovo ThinkPad, and now something is different. Files added to DropBox on another computer, don't…
I keep getting selective sync conflicts by Dropbox?
I have a major issue with sync conflicts at the moment, which i'm trying to resolve. Although what I find happening is that files are being moved by drop box into my private folder. I've tested this. I moved everything out of my private folder into the root "dropbox" location after the sync took place it moved a whole…
Stuck syncing and creating multiple "selective sync conflict" folders
A couple of hours ago I had to do some work - but my file didn't open (like opening a recent file in ableton) because it couldn't access the file in my dropbox, I never get that error - but I just tried to do the "Make available offline" command but that didn't work either. I noticed my dropbox app was stuck a syncing 44…
I organized a massive amount of files on the desktop app, but sync seems to have stopped.
Yikes! Everything had been going well. Uploads to Dropbox from my main external HDs seemed fine. The DropBox online and my iMac were synced. THEN, I continued sorting, reorganizing, renaming the folder structure, moving around some files, deleting others. Not sure how many hours, but a lot. NOTICED that the online thru…

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