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Recently "File type not supported"
I have a few small (< 1MB) password protected Excel files in a shared Dropbox folder that I've used for several years. The past few days I have been unable to view the files and I get the purple target and "File type not supported - Couldn't download file. Please try opening in another app." If I remove the password in the…
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Difference in using Dropbox.com VS File explorer VS dropbox app
I am having a hard time understanding the differences in the 3 ways to login what one is best to use easiest to ; rename files/move folders/create new folders & subfolders ? do they all sync at the same time? Please explain each one
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where does dropsync belong in all this
I used to have just two android devices, a tablet and a phone. For long I tried to emulate my old experience with backup systems in Mac, and tried to bend dropbox to that task. It never seemed to work very well: syncing was always interrupted by one or another. Today I'm now also running a copy of Windows 11 Pro, on its…
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Make Available Offline Not Working on Mobile App
I keep Offline Versions of several files on my IPhone and IPad. Recently, many of them disappeared and when I go to “Make Available Offline”, the toggle swipes itself back to OFF within a couple of seconds (almost like it’s not accepting the command) The file itself opens, but I am unable to download it for offline use on…
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Missing photos from upload
In December, I noticed that Dropbox did not back up random sets of photos from my phone using the Camera Uploads function in the app. For example, Dec 13 I took over 43 photos and it didnt back up any of them. Dec 19 - all 10 are missing. Dec 18 - took 46 and only 4 uploaded. I’ve run the upload dozens of times since then…
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“No preview available” error message, when trying to preview a file on the mobile app
Just today, I started getting this message when opening files that I’ve been able to open in the past, it says “No preview available. To view this file, open it on your computer. I use my iPad & iPhone 99% of the time to open my Dropbox files.
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Dropbox renaming PDF files, and changes the names entirely.
Hello, I work for a company where mulitple people access DPF files in a Dropbox folder. This issue has happened for the last month. When a file is open (in an open job folder) on an iPad, edited, saved and about to be emailed; the file name changes to another file name (in a completed job folder). For example. The open job…
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Why keeping an active email address can stop you getting locked out of Dropbox your account
*Note from Amy* Graham covers all of the most vital information here, but I just wanted to check in here as well, and ask if you have any experience with this issue? And to find out how best to share this info with new Dropbox Community members, to ensure that no one gets locked out of their account? Now, without further…
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Problem with sharing from my iPhone
Hi From yesterday I can’t share files from my iPhone - the WiFi net is ok and I checked it also with cellular data - the files ( mostly pictures ) doesn’t load - is there any bug with the new version?
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Camera Upload on Android not working
I am on an Android device with Camera Uploads turned On. Up until April 4, 2023 all new photos were uploaded to DB automatically. All new photos since then did not get backed up to DB. If I open the dropbox app and go to the Photos tab there is a triangle with an exclamation, when I click on it I get a message: "Couldn't…
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How to upload photos from iPhone to Dropbox?
Hello! How to move an entire album from iphone to dropbox, I would like to move all 10000 but can't find anywhere where you can select all
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I can't open the saved email messages on my Samsung device
Hi, I have put the dropbox app on my Samsung S23. I have saved email messages on my desktop computer that back up to dropbox. When i try and open the .msg file on my phone they will not open. I have Email set up on my phone, but it does not give me the option to open with that. Can anyone help?
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Photo Location Information in Android App
When viewing photos it is possible to look at a subset of the 'Exif' data associated with a photo by clicking on the appropriate symbol (ⓘ in the Android App). The Android version shows the location (GPS) data. However, this appears to be wrong and in some cases, nonsensical. As an example, one photo is reported to have…
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Scrolling folders in mobile app
It used to be that you could quickly access folders using the alphabet down the side in the mobile app. This has been changed. Now, if you tap any of the letters you are taken straight to the bottom of the page. I have a folder with approximately 1000 subfolders. It’s quite irritating having to manually scroll down the…
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Unable to autofill login with the Passwords app on Android
In the Android settings I am unable to set Dropbox is one of my password providers so while I'm inside of another application I'm unable to autofill that section from the keyboard menu. Also I'm having issues getting back into the Dropbox application if I open it and then move into a different application and then go back…
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Change view settings in Android app?
So my Android app apparently just updated, and...ew. The recents/starred page I rely on is all thumbnails now, doesn't even display edit times. Is there a way to view it similar to the old format, like a list...?
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Are we no longer allowed to upload music?
I haven’t been actively using DropBox for over a year. I have some music files of my own original music that I recorded and want to share with others. In the past, this was easily accomplished. I still have a number of my songs saved on DropBox. Now, I’m finding that DropBox will not allow me to upload any new files other…
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How to upload a photo album to Dropbox on my iOS device?
Can someone please explain to me how to send an album from your iphone photos to dropbox?
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Accessing Transfers from an iPhone
How can I access my "Transfer" files, on my iPhone, using the dropbox app? It appears that the app doesn't even track the "transfers", but rather only the good old fashioned dropbox files.
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Camera uploads number on Dropbox don't match up to camera roll
Hi there, I am helping someone set up her Android phone to back up to Dropbox automatically. The number in Dropbox (5193) does not match what is on her camera roll (12K+). It took only a few hours to upload these, however, when I did my first Dropbox upload it took more than a week to upload 20K+ from my camera roll. I…
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Scan Document to JPEG
Anyone know how to save a scan document as a jpeg? The only option I am getting is file type PDF or PNG..... Needing scan document saved as a jpeg and not an HEIC...
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Camera upload failing
New PC, Windows with Swedish language (my old PC had English OS). Cable-connecting my Anroid/Samsung Galaxy S9 to the PC. I get the Dropbox "splash screen" and choose to Start Import. Then I get an error message (in Swedish, but roughly translated "Upload failed for some photos or vi..." (truncated). I have checked so the…
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Using full screen view of PowerPoint on iOS (iPad) jumps between slides
I have a problem where using full screen on a PowerPoint (.pptx) presentation will show me a different slide than what I started from. This behavior gets worse the more slides the file contains. As an example, going into full screen (by tapping ones) on slide 20 will land you in between slide 24 and 25 in a file of 45…
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Downloaded videos onto iPhone become distorted
Hi. I have videos that play correctly in Dropbox. When I save them to my iPhone, they become distorted. I have other videos that I can download with no problems. I am using PowerDirector for media creation. Thanks in advance for your help!
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Dropbox app doesn’t open directly when opening links from Messenger
I am experiencing the same issue as the one listed below which doesn’t seem to have a resolution (and I couldn’t add my comments there). When I click a Dropbox link in Facebook Messenger it gives me a message “get the app or continue to the website”. It also states it will pass a link to the file, across to the app. I…
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Text files creation
I’ve been creating text files (*.txt) on Dropbox for months. Today, 3/28/2023, it is limiting my Create a File options to creating MS Word, MS Excel, or MS Power Point files only. Why will it no longer allow me to create text files??? For all these months of Dropbox use I have been using an Apple iPad Mini 5th generation,…
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Dropbox iPhone consistently does not see or upload all photos
For the last several years I have had consistent problems with the Dropbox camera upload feature on my iPhone 11 Pro Max running latest iOS and Dropbox app. My work flow is: 1. Take photos 2. Launch the dropbox app and wait for all photos to upload in the foreground 3. Go to folder on Windows 11, and move the files to the…
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Backing up photo library takes too long.
hi i just started using dropbox and i have shared apple id with my mom but i got one myself and i now dont have my own photos. I am backing up the photo library on my ipad that is signed into my moms apple id and it has taken 3 days now and it still has 4660 left to backup. why is it taking so long? And also when it is…
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Does the iphone app no longer support epub preview?
I used to always be able to preview epubs from my Dropbox directly on the app on my iPhone. I hadn't checked them in a while, but I checked today and received the "No preview available This file type can't be viewed" message. When did this change happen and why?
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Taking 100s of photos without touching phone
Hi, I want to photograph 100s of physical files, each containing over 100 pages, I want to then turn them into digital files, I'm doing this for an 85 year old who will need to go to a retirement home sometime this year, but can't take all his belongings. I have a good quality android phone, and a macbook, so I've…