Mobile

Text files creation
I’ve been creating text files (*.txt) on Dropbox for months. Today, 3/28/2023, it is limiting my Create a File options to creating MS Word, MS Excel, or MS Power Point files only. Why will it no longer allow me to create text files??? For all these months of Dropbox use I have been using an Apple iPad Mini 5th generation,…
Dropbox iPhone consistently does not see or upload all photos
For the last several years I have had consistent problems with the Dropbox camera upload feature on my iPhone 11 Pro Max running latest iOS and Dropbox app. My work flow is: 1. Take photos 2. Launch the dropbox app and wait for all photos to upload in the foreground 3. Go to folder on Windows 11, and move the files to the…
Backing up photo library takes too long.
hi i just started using dropbox and i have shared apple id with my mom but i got one myself and i now dont have my own photos. I am backing up the photo library on my ipad that is signed into my moms apple id and it has taken 3 days now and it still has 4660 left to backup. why is it taking so long? And also when it is…
Does the iphone app no longer support epub preview?
I used to always be able to preview epubs from my Dropbox directly on the app on my iPhone. I hadn't checked them in a while, but I checked today and received the "No preview available This file type can't be viewed" message. When did this change happen and why?
Taking 100s of photos without touching phone
Hi, I want to photograph 100s of physical files, each containing over 100 pages, I want to then turn them into digital files, I'm doing this for an 85 year old who will need to go to a retirement home sometime this year, but can't take all his belongings. I have a good quality android phone, and a macbook, so I've…
Dropbox /unable to download files from iPhone 14 pro max
I can’t seem to attach files from. Dropbox. The Dropbox does not come when I want to attach a file. When click on attach file, I only get the iCloud docs and can’t find the Dropbox . I could do this on my old phone. Any help appreciated.
Does Dropbox auto upload photos when phone is switched off?
If my device is switched off, will it auto upload any photos onto Dropbox?
When I use the Files app on iOS, the files are converted to an unknown file.
Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank you
deleting uneeded files
I can access files via my mobile app in order to delete them. I cannot do this on the desktop application.
The mobile app on iOS crashes - what can I do?
My Dropbox App Crashs within seconds of opening it. Latest iOS version and App updates installed. No specific files related. Problem appears only on my iPhone. Works properly on an iPad.
Dropbox mobile app loading forever after re-subscribing to Plus plan
Hello. I was subscribing to Plus plan, through Google Play Store. I didn't renew for almost 2 months. Yesterday, March 15, 2023, I re-subscribed to the same plan (Dropbox Plus), also from Google Play Store, and subscription is done successfully, and I received a payment receipt in my email from Google. In the Subscriptions…
Camera uploads suddenly broken, I can't preview my content when using the Photos view.
Hello community Today my Dropbox camera uploads view was studenly broken. I could see photos that id already moved to other folders and no photos from my camera roll from recent weeks. When I move to the files section and then look in the camera uploads folder in can see them all there but in the photos view is all wrong.…
app won't stay open or download from app store
First, when I tried to open the app on my iphone, it opened but then closed down immediately. Checked for update...didn't need it. Tried rebooting phone....still not working. Deleted app...tried to reinstall on my phone....I get the endless circle and then it stops trying. HELP!
Unable to Save Password Edits on Android
The dropbox password app acts up on Android. I am not able to edit a username and password as the app is missing the save button. The only button you see is remove. Also the auto fill only works part of the time most of the time you don't even get an option for passwords to fill even though it's setup to do so. In addition…
How can I view my folders on the Dropbox mobile app
How can I get folder view in Dropbox mobile?? There is no left side bar, there is is no badge at the top, there is no lightning bolt, and I can't see how to get folder view. Sometimes folder view appears but I don't know why. How can I switch to folder view from file view? Thank you very much!
Dropbox iPhone app keeps locking up frozen completely
dropbox app on iPhone keeps locking up in the middle of doing stuff. The app freezes completely. The screen is just frozen. The iPhone is fully working correctly. Everything is fine. I am able to close the app completely, but it will not restart .The app freezes completely. The screen is just freezes regularly when using…
Select All Function missing on iPhone
I recently wanted to upload some pictures from my iPhone and instead of easily hitting one button (“Select All”) I had to manually select 1400 photos. Could the devs include this function in the next update?
Dropbox backup - couple of questions
Hello all, I have a couple of questions concerning Dropbox Backup, sorry if I did not get it alone. The questions are: 1. How long does it take for dropbox to update my changes in a folder/file? Let's say I was working on a photoshop file, and did a couple of alterations to it, how long will it take to update those? 2. I…
My phone lost contact to Dropbox
Lots of problems with dropbox. Now i have lost the contact between my cell phone and my computer, how can i marry the two together again? Thx for your help. Wayne
How do I change the dropbox excel date format from US to AUS?
Hi, I live in Australia hence would like to change the date format from US (mm/dd/yyyy) to AUS (dd/mm/yyyy). I managed to change the date format for Excel for the Web on my computer. However, how do I change the date format for Excel (on Android), and in the Dropbox preview display (for both mobile and computer)?
Shared link message appears every time
Hi everyone! Every time I start the iPhone App I get a message that a folder of my own Droobox has been shared by myself. Strange. I cannot get rid of it. I have no shared files or folders. Any suggestions? Thanks in advance. Regards Christian
Improving Uploads
Hi everyone! My name is Kevin and I lead a team that's looking to make it easier to upload files to Dropbox. We are looking at the Dropbox website and mobile apps (both iOS and Android) to try and make uploading better in the following ways: * Reliability: less likely to fail * Performance: speed things up so you wait less…
Dropbox Not Connecting With Files on iPadOS
I recently switched to an iPad for work but when using Dropbox accessed through the iPadOS Files app, I frequently (multiple times a day now) have to sit and wait for up to 15 minutes or so before Dropbox will load. After talking with Apple, they insist it’s a Dropbox issue (and granted I don’t have this issue with…
How do I select all files in folder using iOS
I would like to select all files in folder as there are 254 in one folder to Move to another file . I can do on laptop not on iOS 14
Android Mobile "Upload Files" does not appear
When I hit the "+" sign on my mobile app to upload a file (.pdf in this instance), the "Upload Files" option does not appear, just "Upload photos or videos" and "Upload Folder." How can I upload a pdf?
Full Text Search Not Working on Business Advanced (Trial)
We're evaluating the Business version, and are unable to search across files for text content. Unless the file was created using the mobile scan app (Android), text within the files is not being returned in any search results. We've tried Word docx files, PDF image files, and PDF files that have been OCR'd using another…
Error message when trying to upload a short video
hello, I am a novice user so please bear with me if I do something wrong here. I have a basic dropbox account, I use it for storing evidence for the police of crimes that regularly occur in my street. I download the footage in question from CCTV and upload it to dropbox then send the appropriate link to the police When…
Missing Dropbox Widget on OnePlus 10 Pro
Hey, I just got a new phone, a OnePlus 10 Pro, running the newest version of Android. I don't have any Dropbox widgets and I can't fine any other way to make a shortcut - anyone else having this issue? Does anyone have a workaround for it? I scan to folders using my phone a lot and some of the folders are deep in my…
Stop saving uploaded photos on my phone
Hello. Thank you for any help you might provide. (I take it because I am not a paid user I can’t call tech support?) I hope this is the correct board. If not, please advise? This is my first time using this service. When I open Dropbox on my phone and go to FILES and then UPLOAD, I see pictures that I had taken and loaded…
Dropbox Folder Items NOT showing up on my computer
I've been a DROPBOX user for over 10 years and love all the features. Recently, I have been having a problem , which I believe is syncing with my computer. This seems to happen only with photos. I have a folder in DROPBOX called CAMERA UPLOADS. I have the same folder on my computer. Normally, when I take photos with my…

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