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How can I close my new Dropbox account and sign in to my old one via the mobile app?
In trying to get cellphone access to my existing Basic account, I inadvertently opened a new account. It seems best to close the new account and try again to add my phone to the Basic account, but the instructions say to "click on my avatar" of which I have none, so I have tried clicking on my initials, but that doesn't…
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Photos tab in the iOS app does not display .dng ProRAW photos
Hi, On my iPhone 15 Pro I am taking photos in ProRAW format. Photos are saved with extension .dng. I am using the Dropbox app's Camera Upload feature which successfully uploads these ProRAW .dng files to my Camera Uploads folder, but if I tap on the Photos tab in the app, it does not show these photos. Can support for…
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.MP4 DJI Drone Videos Won’t Open
Hi! I’ve got a DJI Drone which a frequently shoot videos with! What I usually do I put them on my tablet, from there I upload them on Dropbox from the gallery and delete them from the device to make more space and keep uploading more videos. However when I try to download one of these videos back on my tablet as .MP4 it’ll…
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Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
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Good Alternative to iCloud?
Hi, I’m looking to format/erase my iPhone completely, factory restore. I also wanted to do the same for my iCloud. I want to keep some things, but very few. Is Dropbox a good alternative to backup those things (pics, an app or 2, somedocuments… not much space really) and is it easy and accessible on the new phone? Any…
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Data cannot be synced between devices with the Dropbox Passwords app
I installed and connected the Dropbox Passwords app on my Android 13 phone and the Dropbox Passwords Chrome extension on my Windows 10 computer. I then added the new accounts to the Dropbox Passwords extension on my computer successfully. The problem is that I can't find newly added accounts on the Dropbox Passwords app on…
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Markups, typing, and reading progress not persistent when editing a PDF or text file on Android.
This is a bit difficult to describe. Whenever I am editing or viewing or marking up a pdf or text file on Android (Open with... from the Android Dropbox app) my edits and reading progress and bookmarks and highlights are almost always lost. I've tried bunches of text and pdf editors and readers including the DropBox…
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Can't Create A New Folder via Laptop nor iOS device?
So I'm trying to do something so simple and mundane eg. create a new folder, but apparently Dropbox can't do that and refuses to create a new folder and simply states "Can't Create New Folder" (very helpful guys cheers), with no futher instructions. Have tried to do this from my mobile phone and on my laptop, and at my…
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Unable to view folders on iPhone, app freezes.
Hello, I have not been able to use the Dropbox app on my iPhone 14 pro for about a week now. I have contacted customer support daily and haven't received any help at all so I am now attempting the community. I have deleted and downloaded the dropbox app 4 times now. I have cleared the cache on the app as well. I have…
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Backing up 2 phones and linking them. Do I need a Family plan?
Currently I have the Dropbox Plus Plan and have my iPhone automatically uploading all my photos. I want to start backing up my wife’s phone as well. Do I just download the app on her phone and link it to the account? Or do I need to get the Family Plan to have both of our phone upload automatically?
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'That didn't work for some reason' message
I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an update a month ago, I can't open links anymore. I am the only one in a group of 56 people that's having trouble opening the…
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Dropbox app says not compatible
Confused. Have had Dropbox app on an Android tablet since new, but having just done a complete reset to get rid of some issues I can no longer download the app as it says it's not compatible with my device. All answers I've come across say it's because it needs Android 6.0 or above but my tablet uses Android 7.0. I can…
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No longer able to view a shared folder on iPhone.
Hello, I have always been able to view a shared folder for free, without upgrading. It seems something has changed and there's many of us using iphone, unable to access and view a shared a folder for work. Andriod users within our company are unaffected. Message is drop box is full and to increase storage. How can we…
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Installing old version of Dropbox on Tab S2 running Android 7.0
I have been using Dropbox perfectly on my Samsung Tab S2 9.4" running Android 7.0, but I needed to do a full factory reset on the tablet. When I tried to download the current Dropbox, a message pops up "not compatible with this device", which is understandable. I checked this forum for people with a similar problem and…
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Error message "couldn’t communicate with a helper application" when trying to move a folder
Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updated to the latest iPad iOS 16.1, i can't move folders from my dropbox to my iPad in the File App. It still works when moving the…
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I deleted the video I uploaded on my Dropbox from my iPhone, but the storage doesn't increase
Hello guys please help me with this problem. So, i want to increase my Iphone XR Storage by deleting the big video on my gallery. So what i do is, i upload the video to the dropbox, then when its finished uploading to the cloud. i delete the video from my iphone, as simple as that. But the problem is, when i delete the…
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I can't see files on new phone
I purchased a new phone and the app transferred, and I can open my account, but I can't see any of the existing folders.
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Syncing some OnSong data between two iPads
I have Dropbox basic and use Onsong. I backup my Onsong to a folder on my IPAD and export that to dropbox so that I can import it to another ipad ONSONG application so my husband and I can have the same songlist and playlist up on our ipads at the same time. The basic allows 2GB data free, but I only use about 25MB since…
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Can’t Upload Any Files Due to “Network”
I’m using the Dropbox app on my Iphone & it’s all updated but for some reason it won’t let me upload ANYTHING no matter what network or wifi I’m using, I keep getting the error message saying "check your internet connection and try again"
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My files aren't syncing between my 4 devices, why?
I have two PCs, an iPhone, and an iPad each with Dropbox and Dropbox is not syncing among my devices unless I reinstall the app.
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Files appear as 0 KB in size when scanning to PDF on my iPhone
Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s taking up 0KB space. It works (previews) when I change to scanning as PNG, but I need PDF for work. Thoughts? My app is up to…
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The top of my iPad screen disappears when opening Dropbox
Hi. When I open Dropbox on my iPad, the iPad top menu with the date, hour and battery level disappears. Is this a known issue? Google wasn't very helpful. I'm on the latest version of iOS and Dropbox and I have an iPad 10th generation. Thanks for your help.
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How can I give microphone permission to Dropbox on my iOS device?
When I hit 'Record Audio' in the Dropbox widget on my iPhone, it asks me to enable microphone permissions in: Settings > Privacy > Microphone This route does not exist on my iPhone 12 / IOS 17 How can I enable the microphone for audio recording? Mick G.
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Dropbox not uploading camera photos on OneUI Beta 6.0 Samsung S23+
S23+ Phone updated to OneUI Beta 6.0 last week and I lost the ability to have Dropbox autoupload camera photos. On the Dropbox settings page, a warning icon "!" is next to "Camera Uploads". Click on that line and an error pops up "To enable camera uploads, allow Dropbox to access..." with a link to settings. If i shrink…
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Dropbox on Android suddenly unable to open Text / .MD file
I ve a shared folder on my android 11 (kernel 4.4.177) in there ive a text file FILE.txt , which i renamed File.MD (markdown) so i can share with my usual note editor on MAC. it has been working perfectly for months. The first time i opened it, i was asked the default app, i set Dropbox and everything was fine. then…
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Unlock file on my iPhone
Can I unlock my file on my IPhone and how.
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Backing up some photos from mobile device, not all of them.
I have a Samsung android and dropbox is backing up "some" of my photos and albums. However, my phone has several photos and albums that are not being shown or back-upped/synced. For example, I have maybe 10 albums on dropbox listed under "Samsung Gallery / DCIM" on my desktop and mobile. On the phone, I have probably 17…
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Sync "camera uploads" to mac Photos without creating a copy
Hi, I use Dropbox and not iCloud for storing my photos from my iPhone (Camera uploads) and syncing them to my mac. But handling and viewing photos in Dropbox is ****** (especially since they dropped Carousel), so I would like to be able to view them in macos Photos. But I do not want to copy them into Photos, since I…
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How to disable the automatic saving of my smartphone screen captures into Dropbox ?
Hi, I'm not finding How I can deactivate the automatic saving of my smartphone (Android) screen captures into my dropbox app. I have dropbox basics offer. Can someone help ? Catherine. France.