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September 2023 iPad app update removed ability to hide the preview pane
If it's still there, they've hidden it really well. If the preview pane cannot be removed or hidden, then the app is almost useless as you cannot browse longer file names without tapping on each one. That's ridiculous. Seeing thirty of the same file name, and having to click on each one to find the one you're looking for…
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Allow files to open without preview in the mobile app, like they used to.
Drop Dropbox used to open files with default apps without the preview function. That functionality has since been removed. That functionality was very helpful to those of us using atypical files such as the CBR files consisting of zipped images that can be opened with a specific viewer. The current version of Dropbox does…
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Stopped working end of September 2023
I am SO frustrated with Dropbox. It was working fine until September 25, 2023, and since then I CANNOT get it to work! I do NOT want to sign up for paid plans especially since I'm supposed to have 5GB of Dropbox space through my Quicken subscription. My husband has Dropbox space in addition to what I'm supposed to have. So…
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Connecting Dropbox to Samsung "My Files"
I have read that as of October 2019, Dropbox no longer supports connection to the Samsung "My Files" app. I suggest that Dropbox reconsiders this decision, because: 1. Other ****** companies' cloud storage services such as OneDrive and Google Disk are allowing connection to the Samsung "My Files" app. 2. Dropbox already…
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Dropbox not importing photos over wired connection between iPhone and MacBook
I have this issue every time my wife or I get a new phone. Dropbox upload over cellular or WiFi works fine, but it is slow. Here is my setup: iPhone 14Pro: Dropbox Version 316.2 (updated Feb 15, 2023); iOS 16.2 * Dropbox App: Personal tab > Camera Uploads > Off * iPhone Settings > Dropbox > Photos (set to All Photos) *…
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Upload failed when trying to upload the contents of the StyleNote Pro app.
I've been using Dropbox for years on my android phone - successfully uploading the contents of the StyleNote Pro app. It no longer works. I get the following message: "Upload failed: [DbxException] com.dropbox.core.x ... Dropbox server unknown error. Please try again later." I keep hoping it will work - but this has been…
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iOS Camera uploads is randomly skipping photos
I've been using Dropbox as a paying customer for many years and have always been happy with it. I especially like the auto camera upload from mobile devices. However lately I starting noticed that it doesn't always sync all new photos. I have auto uploads turned on (on wifi and cellular) and since the latest mobile update…
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Dropbox not support 4K video?
if I upload my 4K video by IPhone 12 pro to dropbox, the video quantity is low, ask for help, please~~
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Photos not syncing from my mobile to Dropbox
Not sure if I picked the right board. Here is my issue. Photos taken on my iPhone are synced to my PC. The photos show up in my camera uploads in Dropbox. But when I try to attach some photos from that folder to FB Marketplace they are not showing up in the camera upload selection. I don't understand this because if I open…
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How to open Keynote files that exist in Dropbox?
Hey, we have a bunch of keynote presentation store on dropbox now whether online or on the ios app on my ipad i can’t do any editing and it only open it into view mode i think with powerpoint, how can i get it to open in keynote and be editable?
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Unable to scan documents due to error
I’m having trouble scanning documents and opening them. It is giving me a message saying that they can’t open.
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Exciting times on the Dropbox Community - Live conference
We’ve got something really exciting happening on the Community next week 🤗 We’ve been looking forward to this for weeks and we’re delighted to share it with you now. On Tuesday 10th October 2023, you’ll be able to join us right here for a live screening of the keynote presentation from Work in Progress: Perspectives. You…
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".7z files can't be previewed" message when using the mobile app, but they should preview.
I have always been able to preview and extract .7z files on Dropbox. They are small 15 kb or less size files. Today when I attempt to access a .7z file, I am receiving the message ".7z files can't be previewed" . I checked the Help Center and under "File types that preview as a zip file". It states "If your file has one of…
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How do I listen to Dropbox mp3s offline on Android?
I have a collection of mp3 stored in Dropbox. How do I play them on my Android phone while offline? Here's what has not solved my use case: * Use a cloud music player that can cache them to my phone. Will not work: My mp3s are not music. They're not on any of the cloud services. * Make the Dropbox folder available offline…
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You need an internet connection to play this mp3
I marked an mp3 file offline on my Dropbox on iOS. I was half way listening to this mp3 when this image popped up. I'm disappointed that I could no longer listen to this mp3. Why does Dropbox need an internet connection to play a sound file that is already locally available!
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A Simpler Way to Delete and View Photos
I often want to clear out unwanted photos on the Dropbox app, but it’s so cumbersome just to delete a photo that I quickly give up. In the main view the photos are too small to see any detail, but if you click on the photo it takes steps and scrolling to delete, which makes deleting one photo take too much time. It would…
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Camera Upload Not Syncing New Photos on Iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos for Dropbox to add to my Camera Upload folder. All my settings are correct on my computer to take the files from my phone and…
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Error Message: There was an issue communicating with your photo library
I am trying to load pictures from my iPhone to Dropbox. I have not had any issues with doing this for years. I have the free basic plan. I sell on eBay and so take hundreds of pictures per week. The past few days it will only load a few pics and then stop and then I get an error message saying "There was an issue…
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There was an issue communicating with your photo library
I have recently started facing this issue on Dropbox where my camera uploads haven't been happening for a while. I landed onto this forum and searched a few solutions 1. Reinstall the app - worked, but then the issue appeared again right after I switched to another app and came back to dropbox to monitor my uploads. I…
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Editing Word document on Android mobile
I am able to edit Excel files stored in Dropbox; however, Word documents say Read Only and state I need to say a copy of my original file to be able to edit it. I can't see anything different in the signin information or app settings within Word and Excel. Is this a known issue or do you have a suggestion in trouble…
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HEIC Convert to JPG doesn't work.
I had followed instructions to change from HEIC to JPG and it was just fine. Recently (yesterday) iPhone issued an update and now my pictures are only showing as HEIC. I again followed instructions and also went to photos and everything is set to convert to jpg. What am I doing wrong? I would appreciate help please!
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Syncing Dropbox files to Android SD card - third party apps?
Hi everyone, As you may know, Dropbox doesn't sync files on Android any more as of last year or so (see this, for example). They used to be in sdcard>Android>data>com.dropbox.android>files, but the new "available offline" option stores them in the cache of the Db app, which other apps cannot access (you wouldn't be able to…
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Can I remove a shared folder access request?
I viewed a file via a link on a public site like reddit or something (19 days ago if time stamps are to be believed) and when reviewing my usage today, inadvertently requested access again as the app was unclear. I want to either rescind this request or delete the file from my "recent" history as I do not want to be…
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I lost edits going back days
So I just lost edits to an essay I was working on. Everything was fine 5 hours ago, and I'm always on wifi so my document was synced. But then, as I was editing on my phone 2 hours later, I noticed my recent significant edits were gone. I thought it was a Word for android thing, but after checking my laptop and version…
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What’s new: Dropbox Shop, editing PDFs, and Dropbox Backup
This is a ****** month for product updates, so keep reading to get all the details about Dropbox Shop, Dropbox Backup and PDF editing. Trust us when we say there are some seriously useful updates here, whether it’s to do with day-to-day file management, security or an online shopfront - exciting times! Secure your digital…
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Can no longer access play controls for media on mobile devices
There appear to have been changes made to the media player recently & on my mobile devices (ex. Samsung S20 FE) the play controls are no longer visible: https://www.dropbox.com/scl/fi/ds0458blbbfihy6vqr2ut/media.jpg?rlkey=pvujqvtasgqkzutofij2a5xht&dl=0 Any ideas why? Best, Scott
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App not work on device Galaxy S23 Ultra
Good day. I purchased a Samsung Galaxy S23 Ultra device, and the dropbox application behaves very unexpectedly on it, I cannot use it. Below is a link to a video with details of the problem. The screen blinks and then nothing loads.…
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PDF files aren't scrolling normally
Hello. I have an issue with scrolling PDF files in the mobile app (iOS). Scrolling doesn’t work smooth, so I have to wait for a document page to upload. I've uploaded the video [Removed as per Community Guidelines] with scrolling a small PDF file (<1 MB), scrolling in horizontal orientation is much worse than vertical,…
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Moving Pics/Videos from Dropbox "Camera Uploads" to iCloud Photos
Overs the years I've used Dropbox to backup my pictures and videos. However I recently got a new iPhone, and I want to move all my photos/videos back onto my iPhone. From what I can tell, the best way to do this is using iCloud Photos. But I now see that Dropbox have converted most of my photos into .jpeg and most videos…
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Photo backup on iPhone isn’t working - alternating between files
I am on the latest iOS and Dropbox for my iPhone 13. Dropbox 324.2 and iOS 16.4.1 I noticed that it was going forth between 5 and 4 photos left. There is plenty of room in dropbox. Nothing has been uploaded. I followed the instructions mentioned here…