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Refuses to preserve correct creation date
I have tried to upload files without losing the original creation date on this main account(which I have a 2TB subscription on), and on a new non-subscription account that I created on a device I’ve never used this account on (to see if it was only this account). Neither will preserve the original creation dates. I have my…
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Why are my devices not syncing?
My phone, laptop and desktop have suddenly stopped syncing. I can still access everything on dropbox.com, but i need my work to sync between all three of my devices and I'm not sure why all of a sudden it just quit doing so. Any advice?
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Two-Way Sync Option for "Camera Uploads" Folder
Please release a "Two-Way Sync" toggle option for the "Camera Uploads" folder. This "Camera Uploads" folder would actually be a valuable feature if this option were enabled. Currently, the folder is a one-way sync, which simply creates more work for us users - if we use the feature as is, we have to clean out photos twice…
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Photo uploads dates from iphone are off by 20+ years
I hit the dropbox backup this morning on my Iphone12 pro and the photos are backing up, but the dates are way off (January 2043/ March 2025 and February 2025), plus the photos with these dates are from 2000-2002. Any ideas why this is happening?
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DropBox will not show any files
I'm running android 14 on a Google Pixel and after the most recent update I can no longer see any files. My admin looked and said I still am part of the group. I deleted and redownloaded the app, and power cycles my phone. Gives me a message that says Dropbox was updated, then says "can't connect to Dropbox, Make sure your…
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Bring back the "delete recent files" option
Regarding the mobile app, where is the hide/remove recent files option and why has it been removed? I liked this hide option as I felt there wasn't any need to keep seeing the
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Can't open keepass through Dropbox
I tried logging on to keepass it says go to provider which is Dropbox but now Dropbox comes up with KDB files can't be previewed it never said this before am on A71 Samsung Android
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Camera upload not working - pixel 6 update 14
Since updating to Android 14 on pixel 6 our camera uploads are not syncing automatically. We can upload manually. Setting in phone says that dropbox has permission to upload from the camera app. Same issue with 2 phones, both started having issues following being updated. Anyone else with this issue solved it? Thanks
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Multiple accounts linked in the mobile app.
I have multiple Dropbox accounts. I don’t understand why the mobile app cannot have account switching or be logged into multiple accounts at the same time. I am constantly signing out and logging back in to access media across 2 accounts. Please add some kind of method to make this easier. Facebook, Messenger, and…
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Upload error due security concerns, what does this mean?
Trying to upload pdf files from mobile to Dropbox using 'share' option on phone as usual, got errors saying unable to upload files due to security concerns. No problem uploading same files using web interface, but much less convenient. What securuty concerns, and how do I stop the errors?
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Android app defaults apps to preview files
I've noticed that the Android App (Android 12) appears to ignore the default app configured in it and always opens text files and images in Dropbox and not my preferred app, I've tried removing/resetting the apps via the "default apps" option in the app. Other Android apps, eg: file managers, Total Commander, etc pick up…
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September 2023 iPad app update removed ability to hide the preview pane
If it's still there, they've hidden it really well. If the preview pane cannot be removed or hidden, then the app is almost useless as you cannot browse longer file names without tapping on each one. That's ridiculous. Seeing thirty of the same file name, and having to click on each one to find the one you're looking for…
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Allow files to open without preview in the mobile app, like they used to.
Drop Dropbox used to open files with default apps without the preview function. That functionality has since been removed. That functionality was very helpful to those of us using atypical files such as the CBR files consisting of zipped images that can be opened with a specific viewer. The current version of Dropbox does…
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Stopped working end of September 2023
I am SO frustrated with Dropbox. It was working fine until September 25, 2023, and since then I CANNOT get it to work! I do NOT want to sign up for paid plans especially since I'm supposed to have 5GB of Dropbox space through my Quicken subscription. My husband has Dropbox space in addition to what I'm supposed to have. So…
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Connecting Dropbox to Samsung "My Files"
I have read that as of October 2019, Dropbox no longer supports connection to the Samsung "My Files" app. I suggest that Dropbox reconsiders this decision, because: 1. Other big companies' cloud storage services such as OneDrive and Google Disk are allowing connection to the Samsung "My Files" app. 2. Dropbox already…
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Dropbox not importing photos over wired connection between iPhone and MacBook
I have this issue every time my wife or I get a new phone. Dropbox upload over cellular or WiFi works fine, but it is slow. Here is my setup: iPhone 14Pro: Dropbox Version 316.2 (updated Feb 15, 2023); iOS 16.2 * Dropbox App: Personal tab > Camera Uploads > Off * iPhone Settings > Dropbox > Photos (set to All Photos) *…
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Upload failed when trying to upload the contents of the StyleNote Pro app.
I've been using Dropbox for years on my android phone - successfully uploading the contents of the StyleNote Pro app. It no longer works. I get the following message: "Upload failed: [DbxException] com.dropbox.core.x ... Dropbox server unknown error. Please try again later." I keep hoping it will work - but this has been…
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iOS Camera uploads is randomly skipping photos
I've been using Dropbox as a paying customer for many years and have always been happy with it. I especially like the auto camera upload from mobile devices. However lately I starting noticed that it doesn't always sync all new photos. I have auto uploads turned on (on wifi and cellular) and since the latest mobile update…
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Dropbox not support 4K video?
if I upload my 4K video by IPhone 12 pro to dropbox, the video quantity is low, ask for help, please~~
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Photos not syncing from my mobile to Dropbox
Not sure if I picked the right board. Here is my issue. Photos taken on my iPhone are synced to my PC. The photos show up in my camera uploads in Dropbox. But when I try to attach some photos from that folder to FB Marketplace they are not showing up in the camera upload selection. I don't understand this because if I open…
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How to open Keynote files that exist in Dropbox?
Hey, we have a bunch of keynote presentation store on dropbox now whether online or on the ios app on my ipad i can’t do any editing and it only open it into view mode i think with powerpoint, how can i get it to open in keynote and be editable?
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Unable to scan documents due to error
I’m having trouble scanning documents and opening them. It is giving me a message saying that they can’t open.
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Exciting times on the Dropbox Community - Live conference
We’ve got something really exciting happening on the Community next week 🤗 We’ve been looking forward to this for weeks and we’re delighted to share it with you now. On Tuesday 10th October 2023, you’ll be able to join us right here for a live screening of the keynote presentation from Work in Progress: Perspectives. You…
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".7z files can't be previewed" message when using the mobile app, but they should preview.
I have always been able to preview and extract .7z files on Dropbox. They are small 15 kb or less size files. Today when I attempt to access a .7z file, I am receiving the message ".7z files can't be previewed" . I checked the Help Center and under "File types that preview as a zip file". It states "If your file has one of…
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How do I listen to Dropbox mp3s offline on Android?
I have a collection of mp3 stored in Dropbox. How do I play them on my Android phone while offline? Here's what has not solved my use case: * Use a cloud music player that can cache them to my phone. Will not work: My mp3s are not music. They're not on any of the cloud services. * Make the Dropbox folder available offline…
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You need an internet connection to play this mp3
I marked an mp3 file offline on my Dropbox on iOS. I was half way listening to this mp3 when this image popped up. I'm disappointed that I could no longer listen to this mp3. Why does Dropbox need an internet connection to play a sound file that is already locally available!
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A Simpler Way to Delete and View Photos
I often want to clear out unwanted photos on the Dropbox app, but it’s so cumbersome just to delete a photo that I quickly give up. In the main view the photos are too small to see any detail, but if you click on the photo it takes steps and scrolling to delete, which makes deleting one photo take too much time. It would…
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Camera Upload Not Syncing New Photos on Iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos for Dropbox to add to my Camera Upload folder. All my settings are correct on my computer to take the files from my phone and…
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Error Message: There was an issue communicating with your photo library
I am trying to load pictures from my iPhone to Dropbox. I have not had any issues with doing this for years. I have the free basic plan. I sell on eBay and so take hundreds of pictures per week. The past few days it will only load a few pics and then stop and then I get an error message saying "There was an issue…
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There was an issue communicating with your photo library
I have recently started facing this issue on Dropbox where my camera uploads haven't been happening for a while. I landed onto this forum and searched a few solutions 1. Reinstall the app - worked, but then the issue appeared again right after I switched to another app and came back to dropbox to monitor my uploads. I…