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How to free up space with online and offline file options
Storing and saving your files is important, and making sure your files are available where you need them can help with that. So, let’s figure out if you need to have your files available online or offline. Why should I make my Dropbox files available offline? Whatever device you’re using with Dropbox, whether it’s a…
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Unable to view folders on iPhone, app freezes.
Hello, I have not been able to use the Dropbox app on my iPhone 14 pro for about a week now. I have contacted customer support daily and haven't received any help at all so I am now attempting the community. I have deleted and downloaded the dropbox app 4 times now. I have cleared the cache on the app as well. I have…
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Backing up 2 phones and linking them. Do I need a Family plan?
Currently I have the Dropbox Plus Plan and have my iPhone automatically uploading all my photos. I want to start backing up my wife’s phone as well. Do I just download the app on her phone and link it to the account? Or do I need to get the Family Plan to have both of our phone upload automatically?
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'That didn't work for some reason' message
I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an update a month ago, I can't open links anymore. I am the only one in a group of 56 people that's having trouble opening the…
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Dropbox app says not compatible
Confused. Have had Dropbox app on an Android tablet since new, but having just done a complete reset to get rid of some issues I can no longer download the app as it says it's not compatible with my device. All answers I've come across say it's because it needs Android 6.0 or above but my tablet uses Android 7.0. I can…
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No longer able to view a shared folder on iPhone.
Hello, I have always been able to view a shared folder for free, without upgrading. It seems something has changed and there's many of us using iphone, unable to access and view a shared a folder for work. Andriod users within our company are unaffected. Message is drop box is full and to increase storage. How can we…
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Installing old version of Dropbox on Tab S2 running Android 7.0
I have been using Dropbox perfectly on my Samsung Tab S2 9.4" running Android 7.0, but I needed to do a full factory reset on the tablet. When I tried to download the current Dropbox, a message pops up "not compatible with this device", which is understandable. I checked this forum for people with a similar problem and…
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Error message "couldn’t communicate with a helper application" when trying to move a folder
Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updated to the latest iPad iOS 16.1, i can't move folders from my dropbox to my iPad in the File App. It still works when moving the…
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I can't see files on new phone
I purchased a new phone and the app transferred, and I can open my account, but I can't see any of the existing folders.
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Syncing some OnSong data between two iPads
I have Dropbox basic and use Onsong. I backup my Onsong to a folder on my IPAD and export that to dropbox so that I can import it to another ipad ONSONG application so my husband and I can have the same songlist and playlist up on our ipads at the same time. The basic allows 2GB data free, but I only use about 25MB since…
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Can’t Upload Any Files Due to “Network”
I’m using the Dropbox app on my Iphone & it’s all updated but for some reason it won’t let me upload ANYTHING no matter what network or wifi I’m using, I keep getting the error message saying "check your internet connection and try again"
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My files aren't syncing between my 4 devices, why?
I have two PCs, an iPhone, and an iPad each with Dropbox and Dropbox is not syncing among my devices unless I reinstall the app.
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Files appear as 0 KB in size when scanning to PDF on my iPhone
Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s taking up 0KB space. It works (previews) when I change to scanning as PNG, but I need PDF for work. Thoughts? My app is up to…
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The top of my iPad screen disappears when opening Dropbox
Hi. When I open Dropbox on my iPad, the iPad top menu with the date, hour and battery level disappears. Is this a known issue? Google wasn't very helpful. I'm on the latest version of iOS and Dropbox and I have an iPad 10th generation. Thanks for your help.
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How can I give microphone permission to Dropbox on my iOS device?
When I hit 'Record Audio' in the Dropbox widget on my iPhone, it asks me to enable microphone permissions in: Settings > Privacy > Microphone This route does not exist on my iPhone 12 / IOS 17 How can I enable the microphone for audio recording? Mick G.
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Dropbox not uploading camera photos on OneUI Beta 6.0 Samsung S23+
S23+ Phone updated to OneUI Beta 6.0 last week and I lost the ability to have Dropbox autoupload camera photos. On the Dropbox settings page, a warning icon "!" is next to "Camera Uploads". Click on that line and an error pops up "To enable camera uploads, allow Dropbox to access..." with a link to settings. If i shrink…
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Dropbox on Android suddenly unable to open Text / .MD file
I ve a shared folder on my android 11 (kernel 4.4.177) in there ive a text file FILE.txt , which i renamed File.MD (markdown) so i can share with my usual note editor on MAC. it has been working perfectly for months. The first time i opened it, i was asked the default app, i set Dropbox and everything was fine. then…
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Unlock file on my iPhone
Can I unlock my file on my IPhone and how.
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Backing up some photos from mobile device, not all of them.
I have a Samsung android and dropbox is backing up "some" of my photos and albums. However, my phone has several photos and albums that are not being shown or back-upped/synced. For example, I have maybe 10 albums on dropbox listed under "Samsung Gallery / DCIM" on my desktop and mobile. On the phone, I have probably 17…
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Sync "camera uploads" to mac Photos without creating a copy
Hi, I use Dropbox and not iCloud for storing my photos from my iPhone (Camera uploads) and syncing them to my mac. But handling and viewing photos in Dropbox is ****** (especially since they dropped Carousel), so I would like to be able to view them in macos Photos. But I do not want to copy them into Photos, since I…
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How to disable the automatic saving of my smartphone screen captures into Dropbox ?
Hi, I'm not finding How I can deactivate the automatic saving of my smartphone (Android) screen captures into my dropbox app. I have dropbox basics offer. Can someone help ? Catherine. France.
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Camera roll upload not distinguishing shared or personal iCloud libraries
Hi, Wondered if anyone had found a solution to an issue with camera uploads. I have an iPhone with a camera roll that includes both my personal library and a shared iCloud photo library with someone else's images in it. The automatic upload feature with Dropbox tries to upload both libraries (even if I select to view only…
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Is there a way to automatically back up recorded phone calls?
I want to backup my call recoding to Dropbox. Is there any inbuilt option to do that? Device is Samsung M04.
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Scanned Document as PDF just does not upload on Android App (Samsung smartphone)
Dropbox Pro user here. I am camera-scanning a document with my phone and trying to upload it as a PDF to my Dropbox folder. The upload progresses really quickly all the way until 100% (no network issues here, using Wi-Fi), but it gets stuck "Sending..." at 100% and just never finishes the upload. I confirm that I can…
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Syncing all Gallery-folders to 'Camera Uploads'
Hi, On my Android smartphone I'd like to backup the folders of my gallery to Dropbox. This works fine, by using the Dropbox-app on my smarthpone. On my smartphone I've created dozens of folders to organise my photos. The problem is that Dropbox copies all the images of every folder to only one big folder named 'Camera…
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Mobile app crashing on Android, when previewing certain Word docs
Hi. I have a Samsung S22 Ultra (One UI 5.1). Within the past few months, Dropbox (352.2.2) keeps crashing when I open certain word docs. These are files that have been in use for years without issue previously (always on Basic). I've tried making it available offline vs online only, and it doesn't matter. Error reads:…
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"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file
Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to link with Microsoft Office Integration" in the Excel app. I chose "Sign in with Google" since that's how my Dropbox was setup.…
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Frozen upload screen when using my mobile.
On Samsung Android phone, when selecting a picture, "Share with Dropbox" with Add, the next screen that does the actual upload is frozen and will not upload. Why is it frozen? I think the only to fix this is to cycle power on the phone. Sometimes the upload works, sometimes not How else can I free up this screen? Thanks,…
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Why won't old photos sync via the mobile app in camera uploads?
Why won't old photos show up in my "camera uploads" folder? I just turned on the camera uploads setting and selected "all photos" Nothing is loading into the folder, is there something else i need to do? Thanks
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Simple Drag and Drop on iPad app to move files
Ok - I’m on the Dropbox Plus on Ipad. I collect a LOT of images that I’m continuously moving from one folder to another within Dropbox. Generally it’s great - I just Drag it to the appropriate folder and it moves over! Awesome! BUT … when I need to go back (even a single level) in the file tree - I have to go through the…