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My files aren't syncing between my 4 devices, why?
I have two PCs, an iPhone, and an iPad each with Dropbox and Dropbox is not syncing among my devices unless I reinstall the app.
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Files appear as 0 KB in size when scanning to PDF on my iPhone
Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s taking up 0KB space. It works (previews) when I change to scanning as PNG, but I need PDF for work. Thoughts? My app is up to…
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The top of my iPad screen disappears when opening Dropbox
Hi. When I open Dropbox on my iPad, the iPad top menu with the date, hour and battery level disappears. Is this a known issue? Google wasn't very helpful. I'm on the latest version of iOS and Dropbox and I have an iPad 10th generation. Thanks for your help.
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How can I give microphone permission to Dropbox on my iOS device?
When I hit 'Record Audio' in the Dropbox widget on my iPhone, it asks me to enable microphone permissions in: Settings > Privacy > Microphone This route does not exist on my iPhone 12 / IOS 17 How can I enable the microphone for audio recording? Mick G.
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Dropbox not uploading camera photos on OneUI Beta 6.0 Samsung S23+
S23+ Phone updated to OneUI Beta 6.0 last week and I lost the ability to have Dropbox autoupload camera photos. On the Dropbox settings page, a warning icon "!" is next to "Camera Uploads". Click on that line and an error pops up "To enable camera uploads, allow Dropbox to access..." with a link to settings. If i shrink…
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Dropbox on Android suddenly unable to open Text / .MD file
I ve a shared folder on my android 11 (kernel 4.4.177) in there ive a text file FILE.txt , which i renamed File.MD (markdown) so i can share with my usual note editor on MAC. it has been working perfectly for months. The first time i opened it, i was asked the default app, i set Dropbox and everything was fine. then…
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Unlock file on my iPhone
Can I unlock my file on my IPhone and how.
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Backing up some photos from mobile device, not all of them.
I have a Samsung android and dropbox is backing up "some" of my photos and albums. However, my phone has several photos and albums that are not being shown or back-upped/synced. For example, I have maybe 10 albums on dropbox listed under "Samsung Gallery / DCIM" on my desktop and mobile. On the phone, I have probably 17…
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Sync "camera uploads" to mac Photos without creating a copy
Hi, I use Dropbox and not iCloud for storing my photos from my iPhone (Camera uploads) and syncing them to my mac. But handling and viewing photos in Dropbox is ****** (especially since they dropped Carousel), so I would like to be able to view them in macos Photos. But I do not want to copy them into Photos, since I…
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How to disable the automatic saving of my smartphone screen captures into Dropbox ?
Hi, I'm not finding How I can deactivate the automatic saving of my smartphone (Android) screen captures into my dropbox app. I have dropbox basics offer. Can someone help ? Catherine. France.
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Camera roll upload not distinguishing shared or personal iCloud libraries
Hi, Wondered if anyone had found a solution to an issue with camera uploads. I have an iPhone with a camera roll that includes both my personal library and a shared iCloud photo library with someone else's images in it. The automatic upload feature with Dropbox tries to upload both libraries (even if I select to view only…
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Is there a way to automatically back up recorded phone calls?
I want to backup my call recoding to Dropbox. Is there any inbuilt option to do that? Device is Samsung M04.
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Scanned Document as PDF just does not upload on Android App (Samsung smartphone)
Dropbox Pro user here. I am camera-scanning a document with my phone and trying to upload it as a PDF to my Dropbox folder. The upload progresses really quickly all the way until 100% (no network issues here, using Wi-Fi), but it gets stuck "Sending..." at 100% and just never finishes the upload. I confirm that I can…
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Syncing all Gallery-folders to 'Camera Uploads'
Hi, On my Android smartphone I'd like to backup the folders of my gallery to Dropbox. This works fine, by using the Dropbox-app on my smarthpone. On my smartphone I've created dozens of folders to organise my photos. The problem is that Dropbox copies all the images of every folder to only one ****** folder named 'Camera…
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Mobile app crashing on Android, when previewing certain Word docs
Hi. I have a Samsung S22 Ultra (One UI 5.1). Within the past few months, Dropbox (352.2.2) keeps crashing when I open certain word docs. These are files that have been in use for years without issue previously (always on Basic). I've tried making it available offline vs online only, and it doesn't matter. Error reads:…
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"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file
Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to link with Microsoft Office Integration" in the Excel app. I chose "Sign in with Google" since that's how my Dropbox was setup.…
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Frozen upload screen when using my mobile.
On Samsung Android phone, when selecting a picture, "Share with Dropbox" with Add, the next screen that does the actual upload is frozen and will not upload. Why is it frozen? I think the only to fix this is to cycle power on the phone. Sometimes the upload works, sometimes not How else can I free up this screen? Thanks,…
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Why won't old photos sync via the mobile app in camera uploads?
Why won't old photos show up in my "camera uploads" folder? I just turned on the camera uploads setting and selected "all photos" Nothing is loading into the folder, is there something else i need to do? Thanks
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Simple Drag and Drop on iPad app to move files
Ok - I’m on the Dropbox Plus on Ipad. I collect a LOT of images that I’m continuously moving from one folder to another within Dropbox. Generally it’s great - I just Drag it to the appropriate folder and it moves over! Awesome! BUT … when I need to go back (even a single level) in the file tree - I have to go through the…
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Refuses to preserve correct creation date
I have tried to upload files without losing the original creation date on this main account(which I have a 2TB subscription on), and on a new non-subscription account that I created on a device I’ve never used this account on (to see if it was only this account). Neither will preserve the original creation dates. I have my…
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Why are my devices not syncing?
My phone, laptop and desktop have suddenly stopped syncing. I can still access everything on dropbox.com, but i need my work to sync between all three of my devices and I'm not sure why all of a sudden it just quit doing so. Any advice?
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Two-Way Sync Option for "Camera Uploads" Folder
Please release a "Two-Way Sync" toggle option for the "Camera Uploads" folder. This "Camera Uploads" folder would actually be a valuable feature if this option were enabled. Currently, the folder is a one-way sync, which simply creates more work for us users - if we use the feature as is, we have to clean out photos twice…
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Photo uploads dates from iphone are off by 20+ years
I hit the dropbox backup this morning on my Iphone12 pro and the photos are backing up, but the dates are way off (January 2043/ March 2025 and February 2025), plus the photos with these dates are from 2000-2002. Any ideas why this is happening?
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DropBox will not show any files
I'm running android 14 on a Google Pixel and after the most recent update I can no longer see any files. My admin looked and said I still am part of the group. I deleted and redownloaded the app, and power cycles my phone. Gives me a message that says Dropbox was updated, then says "can't connect to Dropbox, Make sure your…
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Bring back the "delete recent files" option
Regarding the mobile app, where is the hide/remove recent files option and why has it been removed? I liked this hide option as I felt there wasn't any need to keep seeing the
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Can't open keepass through Dropbox
I tried logging on to keepass it says go to provider which is Dropbox but now Dropbox comes up with KDB files can't be previewed it never said this before am on A71 Samsung Android
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Camera upload not working - pixel 6 update 14
Since updating to Android 14 on pixel 6 our camera uploads are not syncing automatically. We can upload manually. Setting in phone says that dropbox has permission to upload from the camera app. Same issue with 2 phones, both started having issues following being updated. Anyone else with this issue solved it? Thanks
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Multiple accounts linked in the mobile app.
I have multiple Dropbox accounts. I don’t understand why the mobile app cannot have account switching or be logged into multiple accounts at the same time. I am constantly signing out and logging back in to access media across 2 accounts. Please add some kind of method to make this easier. Facebook, Messenger, and…
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Upload error due security concerns, what does this mean?
Trying to upload pdf files from mobile to Dropbox using 'share' option on phone as usual, got errors saying unable to upload files due to security concerns. No problem uploading same files using web interface, but much less convenient. What securuty concerns, and how do I stop the errors?
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Android app defaults apps to preview files
I've noticed that the Android App (Android 12) appears to ignore the default app configured in it and always opens text files and images in Dropbox and not my preferred app, I've tried removing/resetting the apps via the "default apps" option in the app. Other Android apps, eg: file managers, Total Commander, etc pick up…